Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean establishment
Cons:
Poor breakfast quality
Unexpected extra charges
Parking communication issues

Categories

Cleanliness
8.1
Clean and well-maintained rooms, but minor complaints about overall standards.
Service
8.6
Friendly and courteous staff, though there were a few gaps in service.
Location
9.1
Excellent location with easy access to key areas, making it very practical.
Room Quality
7.6
Room quality varied; some guests appreciated it, while others found it disappointing.
Amenities
8.1
Good amenities available, although some guests desired more kitchen facilities.
Value for Money
7.6
Mixed reviews on value; experiences were negatively affected by unexpected extra charges.
Food and Beverage
7.1
Breakfast was often described as subpar and lacking variety.
Overall Experience
8.6
Overall pleasant stay with some gaps, but many guests expressed a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:01

Property Description

Convenient Parking Options
Parking is a breeze at our hotel, with both self-park and valet options available. The car park underneath the hotel provides easy access, and our Concierge team is ready to assist with valet parking from Binara Street.

Modern Amenities
Enjoy the convenience of our onsite gym, accessible 24/7 for all guests. For eco-conscious travelers, we offer two Tesla electric car charging ports in our car park, making it easy to stay charged up during your stay.

Delightful Dining Experience
Start your day right with a full breakfast buffet at Redsalt Restaurant. For guests looking to include breakfast in their stay, we offer various rates with different policies to accommodate everyone's needs.

Book now to experience these fantastic amenities and more at our hotel!

Important information:

There is parking available at the car park underneath the hotel. To self-park, enter the car park from the left-hand side of the hotel driveway, from Binara Street. For valet parking, enter the hotel driveway from Binara Street and our Concierge team will assist you.

Self-parking is $35 per day.. Please note that parking is subject to availability and cannot be reserved in advance. Please note that the parking height limit is 6.2 feet. Unfortunately we are not able to accommodate oversize vehicles. Two Tesla electric car charging ports are available for guest use in the Crowne Plaza Canberra car park.

Please note that there is a 1.9% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club or JCB credit card.

Can we please add a section at the bottom of the description stating

Please note that Photo ID is also required at check in and a copy may be retained on file.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CBR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 32 per day.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 4671 reviews
Cleanliness: 8.1
Service: 8.6
Location: 9.1
Room Quality: 7.6
Amenities: 8.1
Value for Money: 7.6
Food and Beverage: 7.1
Overall Experience: 8.6
S
Sarah • family_with_children • au
8
2026-03-28 • via Nuitee
J
Joanne • family_with_children • au
8
2026-03-28 • via Nuitee
G
George • couple • au
1
I will doubt i will use IHG and Bookings.com again
Cons:

1/. The facilities and decor was very dated
2/. The rooms were very cold
3/. The reception was very amateur
4/. The bathroom was dated--paying $600 a night --No early access and no late
5/. No facilities, no water
6/. fly's were in teh foyer an din teh room
7/. the dinner meal,-- the ravoli was tasteless, the duck potatoes were soggy
8/. the sorbet was one scoop--if i did buffet wouldve been endless--paid $10
9/. i didnt receive and electronic checkout
10./. no one offered to help with the bags or assist with the parking
11/. Paid $600 when it should've been $200-- i will seek advice how this can happen?
12/. this was a terrible experience and feel it was misleading

2026-03-27 • via Nuitee
K
Kara • couple • au
10
2026-03-26 • via Nuitee
Z
ZHOU • solo_traveller • au
5
Good
Pros:

Good location but very old facility in the room especially the bathroom，and the staff

Cons:

I like the location and the big venue

2026-03-26 • via Nuitee
N
Nerida • family_with_children • au
8
Pros:

Proximity to everything

Cons:

All good

2026-03-26 • via Nuitee
H
Hilligje • solo_traveller • fr
8
Pros:

joli vue sur le parc

Cons:

le fait que l'hôtel ferme ses portes à 9h - mesure de sécurité sans doute mais un peu dommage

2026-03-25 • via Nuitee
B
Ben • family_with_children • au
9
Very enjoyable. The rooms are very comfortable & spacious.
Pros:

Location & room size.

Cons:

Parking is expensive.

2026-03-24 • via Nuitee
O
Orhan • couple • au
7
Great location
Pros:

Great location, very clean, friendly staff, breakfast buffet was great

Cons:

Could be designed better, very small, the desk takes up unnecessary space and the chair is such an awkward design it can’t be sat on

2026-03-24 • via Nuitee
J
Jodi-lee • family_with_children • au
10
Pros:

The STAFF NEED A GOLD STAR!!

Cons:

Nothing

2026-03-23 • via Nuitee
H
Haoqi • extended_group • au
10
2026-03-23 • via Nuitee
S
Shane • family_with_children • au
8
Pros:

Everything

Cons:

Couldn't find a problem

2026-03-23 • via Nuitee
L
Lisa • family_with_children • au
8
Great location and friendly staff
Pros:

Location, close to the city all in walking distance

Cons:

The pool was cold and unclean.

2026-03-22 • via Nuitee
P
Peter • couple • au
8
2026-03-22 • via Nuitee
K
Katherine • family_with_children • nz
10
Lovely stay
Pros:

Lovely view over the park.

Cons:

Nothing, it was great.

2026-03-22 • via Nuitee
C
Clare • family_with_children • au
10
Pros:

Allowed us to check in early and because our flight was cancelled they also allowed us a late check out which was very much appreciated!
Central location, comfortable bed.

2026-03-21 • via Nuitee
K
Kim • couple • au
8
2026-03-21 • via Nuitee
D
Declan • solo_traveller • au
8
Nice comfortable room and lovely breakfast,
Cons:

Did not feel a valued customer at check in, considering when you look at my profile it's obvious I have been staying here for over 10 years

2026-03-21 • via Nuitee
L
Liam • family_with_children • au
10
2026-03-21 • via Nuitee
S
Suzanne • couple • au
10
Comfortable room. Great location , polite staff
Pros:

Everything

Cons:

N/A

2026-03-21 • via Nuitee