Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Dated rooms

Categories

Cleanliness
8.11
Some reviews mentioned cleanliness issues, particularly with dirty corridors and old rooms.
Service
9.58
Consistently positive feedback on staff friendliness and service quality.
Location
9.62
Numerous mentions of excellent location regarding proximity to attractions.
Room Quality
7.57
Several reviews indicated that rooms are dated and not well-maintained.
Amenities
8.1
Amenities are lacking with additional charges for parking and breakfast issues.
Value for Money
8.06
Some guests felt the hotel overpriced for what is offered, particularly given the conditions.
Food and Beverage
7.61
Breakfast options were criticized for being unsatisfactory.
Overall Experience
8.58
General sentiment was mixed, with some positive aspects overshadowed by negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:46

Property Description

Spectacular Views
Experience breathtaking alpine, garden, and lake views from our contemporary rooms with private balconies.

Luxurious Amenities
Indulge in ski storage, spa pool, valet parking, and 24-hour room service. Enjoy local cuisine at Elements Restaurant and savor our rooftop honey.

Convenient Location
Located just a minute away from shops, restaurants, and nightlife, Novotel Queenstown Lakeside is the perfect hub for your Queenstown adventures.

Book now to experience the ultimate blend of luxury and convenience at Novotel Queenstown Lakeside!

Important information:

If you have selected our restricted rates and terms and conditions, with pre-payment required at the time of booking, please be advised the same credit card used for payment is required to be presented upon your arrival along with the cardholder’s ID. If you are unable to present the card at the hotel, please let us know prior to check in.

Failure to present the credit card used for pre-payment upon your arrival will mean the hotel reserves the right to refund the original card charged and request a new card for payment on arrival.

Please note, there is a 2% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZQN

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People 3 years old and over stay for NZD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs NZD 50 per day.

Location

Guest Reviews

8.4
Based on 3308 reviews
Cleanliness: 8.11
Service: 9.58
Location: 9.62
Room Quality: 7.57
Amenities: 8.1
Value for Money: 8.06
Food and Beverage: 7.61
Overall Experience: 8.58
M
Marissa • solo_traveller • nz
9
Would definitely recommend this hotel and will be back!
Pros:

Location was incredible, room was spacious and clean

Cons:

A bit outdated

2026-06-06 • via Nuitee
B
Bianca • solo_traveller • au
6
I’d find another more modern hotel to stay at instead of here
Pros:

Great location in the thick of town by the lake

Cons:

Very dated - my room smelt musky & had old school popcorn ceiling. The bath had dirt marks on it and no firm pillow - seriously in need of a refresh!

2026-06-06 • via Nuitee
J
Jason • family_with_children • au
7
2026-06-05 • via Nuitee
V
Vicki • solo_traveller • au
3
Pros:

Location was great 👍

Cons:

Very noisy rooms, someone walking on top of us, also adjoining room
TV did not work (batteries)
Alarm went off (maybe top of gondola), nobody from the Hotel contacted us

2026-06-05 • via Nuitee
C
Craig • solo_traveller • nz
8
Pros:

The room was fine, it was Room 244 and was easy access on level 2.

Cons:

The shower curtain kept blowing inwards causing the water to flow freely on to the floor.

2026-06-04 • via Nuitee
D
Dianne • solo_traveller • nz
8
2026-06-04 • via Nuitee
M
mark • couple • nz
10
Cons:

The bed had a giant hole on one side and we both rolled to it.

2026-06-03 • via Nuitee
C
Celine • extended_group • my
6
2026-06-02 • via Nuitee
P
Petrus • couple • za
8
2026-06-02 • via Nuitee
J
Jon-Paul • couple • au
2
Will sleep at a backpackers next time, as it’s probably more quiet!
Cons:

Sounds could be heard from adjoining rooms (banging doors, loud talking, footsteps and movement). Disturbed sleep basically throughout the night and had the worst nights sleep for a long while. The noises caused disturbance at 11pm, midnight through to 2am and then I was woke up at 5.30am with the same noises again. Impossible to get back to sleep.. Some people have absolutely no consideration for others!

2026-06-02 • via Nuitee
M
Maggie • couple • nz
6
Pros:

It was nice and central in Queenstown

Cons:

There was a tooth brush left in our bathroom when we checked in at 4:30pm and bath wasn’t clean.

2026-06-01 • via Nuitee
R
Robyn • couple • nz
8
Pros:

Location

Cons:

Parking

2026-05-31 • via Nuitee
C
Calyn • couple • sg
7
Pros:

Location is fantastic - walking distance from the main area but away from the ruckus. Water refill available on the ground floor.

Cons:

The king mattress is terrible - zero support and you’ll feel like you’re falling off the side of the bed if there’s two people on it.
The corridors also smell stale - there’s no air purification to get rid of lingering scents left by other guests.
We didn’t use the washers and dryers but saw that 4 out of 6 machines were out of order.

2026-05-31 • via Nuitee
D
Deidre • couple • nz
9
Pros:

Convenient location

2026-05-31 • via Nuitee
T
Tracy • couple • nz
7
Pros:

Friendly helpful staff
Easy to find way around
Nice surroundings

Cons:

Not many power points by bed
Bathroom needs a bit of updating
More coffee sachets needed
Parking - need to have a system for those who park on the street to not have to keep going out to feed the meter

2026-05-31 • via Nuitee
I
Irene • couple • us
8
Pleasant, you’ll have to pay to have a view
Pros:

Location

Cons:

Can’t open windows unless you are in a lake front or upper floor room.

2026-05-30 • via Nuitee
Y
Yasmin • couple • nz
10
Pros:

Great location and friendly staff

Cons:

Nothing

2026-05-30 • via Nuitee
C
Chia Lin • solo_traveller • tw
9
2026-05-29 • via Nuitee
A
Anne-Louise • couple • au
8
Great position in centre of Queenstown - can walk most places
Pros:

The seats in front of the bar , especially the bar staff

Cons:

N/A

2026-05-29 • via Nuitee
S
Shelley • solo_traveller • nz
10
Pros:

Great location
Fantastic bed
Really warm room

2026-05-29 • via Nuitee