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Facilities
Property facilities
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Packed lunches
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Ski storage
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Non-smoking throughout
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Board games/puzzles
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Outdoor furniture
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
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Happy hour
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Supervised childcare/activities
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Ski storage
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Golfing on site
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Japanese garden
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Covered parking
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Snow sports gear
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Bicycle-friendly property
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Electric bicycle charging station
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Spectacular Views
Experience breathtaking alpine, garden, and lake views from our contemporary rooms with private balconies.
Luxurious Amenities
Indulge in ski storage, spa pool, valet parking, and 24-hour room service. Enjoy local cuisine at Elements Restaurant and savor our rooftop honey.
Convenient Location
Located just a minute away from shops, restaurants, and nightlife, Novotel Queenstown Lakeside is the perfect hub for your Queenstown adventures.
Book now to experience the ultimate blend of luxury and convenience at Novotel Queenstown Lakeside!
If you have selected our restricted rates and terms and conditions, with pre-payment required at the time of booking, please be advised the same credit card used for payment is required to be presented upon your arrival along with the cardholder’s ID. If you are unable to present the card at the hotel, please let us know prior to check in.
Failure to present the credit card used for pre-payment upon your arrival will mean the hotel reserves the right to refund the original card charged and request a new card for payment on arrival.
Please note, there is a 2% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 15 years old stay for free when using an existing bed.
People 3 years old and over stay for NZD 60 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Private parking is possible on site (reservation is not needed) and costs NZD 50 per day.
Location
Guest Reviews
The location is fantastic, th estaff are great and the facilities are comfortable!
Beds could do with an upgrade and the room temperature control was not the best.
I loved the location as it was near the Lake.
Location
Beds and linen were basic , for a hotel of this price point
Close to town
This was our second stay at the Novotel Queenstown - we had stayed 4 nights earlier and were looking forward to coming back. But , this stay was in an inferior room, yet we had booked the same room type. Room was dinged up, bathroom 1/2 the size of previous room, vanity damaged, cups dirty, and were right next to the entrance to the hotel carpark so it was noisy too. We told reception that we were disappointed with our room and the staff smiled and said “we will pass that on”. Not sure what she she was passing on as she didn’t ask what we were disappointed with.
I am not sure if it was because we were booked through booking.com - as the other couple we were travelling with didn’t have the same issue with their room??
What a great hotel & very centrally located. Staff were friendly & helpful. I loved the Indian man in the bar with the waxed moustache
Clean and well appointed rooms. Good spaces and places for everything.
Reception Staff were lovely New checked us in and she was great. Location great so close to everything.However we will not return will find & can find better in Queenstown.
First shock $ 50 per night parking never have we had to pay this even in Europe. I couldn’t find another hotel that charges that amount in Queenstown.Tourist ripoff.
Our room (standard king ) was very standard. Smelt musty, Wall damaged, fridge was hot, very noisy people slaming doors until 3am, to say the least a very tired room. The room really needs a make over. For the price (Accor member) $493 per night I feel this was really over the top. I am embarrassed for our international visitors that think they are getting 4 Star accomadation.
Central to Queenstown cbd. Walk to all the in town attractions.
Parking was a little pricey
Loved the friendly staff and bed was very comfy
Parking was a nightmare. Had to park a fair distance from hotel
Location brilliant staff friendly and helpful
ロケーションがよく、ゴンドラが見える部屋で良かったです。
ありません
Breakfast,location
Staff And location were brilliant
TV services were the worst we found in the whole of NZ including tourist parks.
All other stays in NZ had at least sky news, satellite or google TV. Novotel only had a few local channels.
Location , comfort
Park is a drama
The staff and location were excellent. The room was quiet and the bed comfortable.
Our bathroom water flowed so slowly that we were in ankle depth water having a shower. We did report this.
Access to television programmes was limited. We stayed in various locations in New Zealand over our three week stay and we aways had Satellite channels and at least Sky News. We also had streaming services is some places.
The carpets and general appearance was weary but clean.
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