Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Dated rooms

Categories

Cleanliness
8.11
Some reviews mentioned cleanliness issues, particularly with dirty corridors and old rooms.
Service
9.58
Consistently positive feedback on staff friendliness and service quality.
Location
9.62
Numerous mentions of excellent location regarding proximity to attractions.
Room Quality
7.57
Several reviews indicated that rooms are dated and not well-maintained.
Amenities
8.1
Amenities are lacking with additional charges for parking and breakfast issues.
Value for Money
8.06
Some guests felt the hotel overpriced for what is offered, particularly given the conditions.
Food and Beverage
7.61
Breakfast options were criticized for being unsatisfactory.
Overall Experience
8.58
General sentiment was mixed, with some positive aspects overshadowed by negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:46

Property Description

Spectacular Views
Experience breathtaking alpine, garden, and lake views from our contemporary rooms with private balconies.

Luxurious Amenities
Indulge in ski storage, spa pool, valet parking, and 24-hour room service. Enjoy local cuisine at Elements Restaurant and savor our rooftop honey.

Convenient Location
Located just a minute away from shops, restaurants, and nightlife, Novotel Queenstown Lakeside is the perfect hub for your Queenstown adventures.

Book now to experience the ultimate blend of luxury and convenience at Novotel Queenstown Lakeside!

Important information:

If you have selected our restricted rates and terms and conditions, with pre-payment required at the time of booking, please be advised the same credit card used for payment is required to be presented upon your arrival along with the cardholder’s ID. If you are unable to present the card at the hotel, please let us know prior to check in.

Failure to present the credit card used for pre-payment upon your arrival will mean the hotel reserves the right to refund the original card charged and request a new card for payment on arrival.

Please note, there is a 2% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZQN

Location

Guest Reviews

8.4
Based on 3427 reviews
Cleanliness: 8.11
Service: 9.58
Location: 9.62
Room Quality: 7.57
Amenities: 8.1
Value for Money: 8.06
Food and Beverage: 7.61
Overall Experience: 8.58
D
Donna • solo_traveller • au
9
Pros:

Location
View

2026-08-08 • via Nuitee
S
Sandra • couple • au
9
Pros:

Location

2026-08-08 • via Nuitee
J
Josipa • couple • au
7
2026-08-07 • via Nuitee
D
Debbie • couple • au
10
2026-08-06 • via Nuitee
K
Kelly • couple • au
10
Pros:

Close to shops

Cons:

Beautiful room

2026-08-06 • via Nuitee
Y
Yangming • family_with_children • tw
7
2026-08-04 • via Nuitee
Y
Yangming • family_with_children • tw
7
2026-08-04 • via Nuitee
C
Ching chia • couple • tw
8
2026-08-04 • via Nuitee
L
Laura • family_with_children • nz
8
Almost perfect
Pros:

Breakfast had great options. Also Joshua was amazing he was great with our 3 year old, really kind and helpful

Cons:

Check in took a bit too long, as they were sorting a window fixing in our room, wish they would have communicated earlier so we could look for other alternatives.

2026-08-02 • via Nuitee
S
SHINJI • extended_group • jp
3
2026-08-02 • via Nuitee
T
Toni • extended_group • au
7
Pros:

Location, staff and laundry room facilities

Cons:

Bathroom tub was ?rusty and shower curtain mouldy.

2026-08-02 • via Nuitee
M
Matthew • couple • au
10
Pros:

Staff were amazing

2026-08-02 • via Nuitee
J
Joel Ernest • family_with_children • au
8
Comfortable hotel in great location
Pros:

Great location, comfortable rooms with nice outlook

Cons:

A little bit dated

2026-07-26 • via Nuitee
R
Rachel • extended_group • nz
5
Great location, average rooms
Pros:

The location is awesome, everything is right on your doorstep.

Cons:

The rooms are underwhelming to say the least, very outdated. The beds push away from the wall very easy which is strange and the beds are also very small. The bathroom hadn’t been cleaned properly, there was hair in the bath / shower. Overall the bathrooms are in average condition, cracks through the basin, stained bath tub, etc. The rooms are lacking in providing added comfort - mini bar isn’t stocked, no slippers, no nice handwash, soaps etc none of the little things you might find in the bathroom that give a nice touch. Also, there was only one plug on the far side of the bed (two beds) so meant you couldn’t easily access things on charge from the bed. Missing bedside table. The balcony had no chairs so you couldn’t sit outside and enjoy the view. For the price of the hotel, I would hope for more.

2026-07-25 • via Nuitee
S
Sara • extended_group • au
8
2026-07-25 • via Nuitee
R
Rita • family_with_children • nz
8
2026-07-24 • via Nuitee
S
Suzi • couple • au
10
Pros:

The open fire place

2026-07-24 • via Nuitee
G
Gilbert • couple • au
9
2026-07-24 • via Nuitee
R
Renee • couple • au
8
Pros:

Location

2026-07-23 • via Nuitee
R
Ronald • family_with_children • pf
8
Nous avons passé un très bon séjour à novotel
Pros:

Le petit déjeuner est exélent très bien garnie
On a aimer les omelettes , le saumon fumé , les tomates cuite à la vapeur , les champignons , les saucisse au poulet , les fruits .
Enfin tout a été très bon

2026-07-23 • via Nuitee