Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Dated rooms

Categories

Cleanliness
8.11
Some reviews mentioned cleanliness issues, particularly with dirty corridors and old rooms.
Service
9.58
Consistently positive feedback on staff friendliness and service quality.
Location
9.62
Numerous mentions of excellent location regarding proximity to attractions.
Room Quality
7.57
Several reviews indicated that rooms are dated and not well-maintained.
Amenities
8.1
Amenities are lacking with additional charges for parking and breakfast issues.
Value for Money
8.06
Some guests felt the hotel overpriced for what is offered, particularly given the conditions.
Food and Beverage
7.61
Breakfast options were criticized for being unsatisfactory.
Overall Experience
8.58
General sentiment was mixed, with some positive aspects overshadowed by negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:46

Property Description

Spectacular Views
Experience breathtaking alpine, garden, and lake views from our contemporary rooms with private balconies.

Luxurious Amenities
Indulge in ski storage, spa pool, valet parking, and 24-hour room service. Enjoy local cuisine at Elements Restaurant and savor our rooftop honey.

Convenient Location
Located just a minute away from shops, restaurants, and nightlife, Novotel Queenstown Lakeside is the perfect hub for your Queenstown adventures.

Book now to experience the ultimate blend of luxury and convenience at Novotel Queenstown Lakeside!

Important information:

If you have selected our restricted rates and terms and conditions, with pre-payment required at the time of booking, please be advised the same credit card used for payment is required to be presented upon your arrival along with the cardholder’s ID. If you are unable to present the card at the hotel, please let us know prior to check in.

Failure to present the credit card used for pre-payment upon your arrival will mean the hotel reserves the right to refund the original card charged and request a new card for payment on arrival.

Please note, there is a 2% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZQN

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People 3 years old and over stay for NZD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs NZD 50 per day.

Location

Guest Reviews

8.4
Based on 3279 reviews
Cleanliness: 8.11
Service: 9.58
Location: 9.62
Room Quality: 7.57
Amenities: 8.1
Value for Money: 8.06
Food and Beverage: 7.61
Overall Experience: 8.58
T
Tanya • couple • au
10
Location, location, location. Wont regret booking here.
Pros:

Location, Location, Location.
Staff and amenities were fantastic too

Cons:

Maybe a toaster would have been good

2026-05-14 • via Nuitee
J
Jasleen • family_with_children • nz
2
Work on your service.
Pros:

Location only

Cons:

The service at the check in and check out was extremely poor no communication at all. We left one night early because room was so cold. No one bothered to ask how was your stay.

2026-05-13 • via Nuitee
A
Amanda • couple • nz
9
Brief but beautiful. Location was perfect for why we were there. Would recommend.
Pros:

View was beautiful. Location amazing, friendly team.

Cons:

Refresh would be almost near. But still lovely to stay.

2026-05-13 • via Nuitee
V
VeereshK • solo_traveller • ar
10
Pros:

Everything

2026-05-13 • via Nuitee
M
Mike • couple • au
7
All things considered, it was a very enjoyable stay.
Pros:

Location was excellent, close to everything.

Cons:

Rooms could do with an overhaul.

2026-05-12 • via Nuitee
P
Poppy • solo_traveller • id
9
2026-05-12 • via Nuitee
F
Frank S. • solo_traveller • de
7
2026-05-11 • via Nuitee
L
Lisa Berland • solo_traveller • nz
6
Pros:

Staff and location

Cons:

No avaliable car parking had to pay alot of money for off the property parking. The bath was very small. You could hear the people next door and the people in the passage.

2026-05-10 • via Nuitee
S
Susan • extended_group • us
10
Overall, had such a great time
Pros:

How convenient it was to everything

Cons:

Rooms were a little small and I requested an upgrade prior to arriving, but didn’t get any.

2026-05-10 • via Nuitee
D
Dr Sabrina Blum • solo_traveller • il
7
Pros:

Location

Cons:

Size of the room

2026-05-08 • via Nuitee
M
Minh-man • solo_traveller • au
9
2026-05-08 • via Nuitee
G
Gary • solo_traveller • nz
9
Pros:

Location, bed

2026-05-08 • via Nuitee
E
EUNICE DE FATIMA MAGRINI • couple • br
10
Maravilhoso
Pros:

A localização é excelente. Bem no centro, ao lado da prainha, não tem melhor. Quarto amplo, cama boa, banheiro bom, staff simpático e prestativo, café da manhã excelente, restaurante também.

2026-05-07 • via Nuitee
H
Hao • solo_traveller • au
8
2026-05-06 • via Nuitee
P
Pookham • family_with_children • th
8
2026-05-06 • via Nuitee
X
xie • couple • cn
3
2026-05-05 • via Nuitee
D
David • couple • nz
7
2026-05-05 • via Nuitee
P
Pamela • extended_group • us
8
Pros:

Great location. Helpful staff

Cons:

The room was in need of a refresh.

2026-05-03 • via Nuitee
G
Greg • couple • au
9
Great view from room, incredibly helpful staff, close to restaurants
Pros:

Great view from room, incredibly helpful staff, close to restaurants

Cons:

Ensuite sink slow to drain, couldn’t get TV streaming to work even with help from staff

2026-05-01 • via Nuitee
H
Hemant • couple • nz
4
Not great for the price.
Pros:

That it was of close proximity to the town centre and most places were within walking distance.

Cons:

The room was small for the price, we had also mentioned that it was our honeymoon and in all honesty we were expecting the room to be decorated throughout but all we received was a plate with a few small desserts on it and a card. Although the gesture was nice, it didn’t make it feel like a honeymoon.

2026-05-01 • via Nuitee