Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Dated rooms

Categories

Cleanliness
8.11
Some reviews mentioned cleanliness issues, particularly with dirty corridors and old rooms.
Service
9.58
Consistently positive feedback on staff friendliness and service quality.
Location
9.62
Numerous mentions of excellent location regarding proximity to attractions.
Room Quality
7.57
Several reviews indicated that rooms are dated and not well-maintained.
Amenities
8.1
Amenities are lacking with additional charges for parking and breakfast issues.
Value for Money
8.06
Some guests felt the hotel overpriced for what is offered, particularly given the conditions.
Food and Beverage
7.61
Breakfast options were criticized for being unsatisfactory.
Overall Experience
8.58
General sentiment was mixed, with some positive aspects overshadowed by negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:46

Property Description

Spectacular Views
Experience breathtaking alpine, garden, and lake views from our contemporary rooms with private balconies.

Luxurious Amenities
Indulge in ski storage, spa pool, valet parking, and 24-hour room service. Enjoy local cuisine at Elements Restaurant and savor our rooftop honey.

Convenient Location
Located just a minute away from shops, restaurants, and nightlife, Novotel Queenstown Lakeside is the perfect hub for your Queenstown adventures.

Book now to experience the ultimate blend of luxury and convenience at Novotel Queenstown Lakeside!

Important information:

If you have selected our restricted rates and terms and conditions, with pre-payment required at the time of booking, please be advised the same credit card used for payment is required to be presented upon your arrival along with the cardholder’s ID. If you are unable to present the card at the hotel, please let us know prior to check in.

Failure to present the credit card used for pre-payment upon your arrival will mean the hotel reserves the right to refund the original card charged and request a new card for payment on arrival.

Please note, there is a 2% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZQN

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People 3 years old and over stay for NZD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs NZD 50 per day.

Location

Guest Reviews

8.4
Based on 3350 reviews
Cleanliness: 8.11
Service: 9.58
Location: 9.62
Room Quality: 7.57
Amenities: 8.1
Value for Money: 8.06
Food and Beverage: 7.61
Overall Experience: 8.58
S
Soma • family_with_children • au
10
Good
Pros:

Location

Cons:

Bathroom was too small and fan was not working

2026-06-28 • via Nuitee
B
Barry • solo_traveller • au
1
Pros:

Not good, the place is completely rundown needs upgrades staff not great never

2026-06-27 • via Nuitee
A
Amy • extended_group • au
9
2026-06-27 • via Nuitee
T
taunell45 • family_with_children • nz
8
Close to most things in Queenstown
Pros:

Hotel was very close to the main town area, walking distance to lake, bars, restaurants, playground etc.
Beds were comfy
Hotel was clean
Buffet breakfast was good- kids loved it
Cocktails at happy hour were awesome

Cons:

Room and decor dated
No off street parking

2026-06-25 • via Nuitee
S
Sina • solo_traveller • nz
8
Pros:

- Close proximity to town, walking distance to everything
- Our room was convenient, on the floor level close to the lobby
- Concierge parking and bringing our car when required

Cons:

- 4 people but only 2 towels were provided

2026-06-25 • via Nuitee
V
Vikrant • family_with_children • nz
8
2026-06-24 • via Nuitee
N
Nadine • solo_traveller • gb
10
2026-06-24 • via Nuitee
L
Liz • extended_group • au
8
Location. Location. Location. A wonderful stay :)
Pros:

Location was perfect. Within walking distance to everything.
Bed was amazingly comfy :)

Cons:

N/A

2026-06-23 • via Nuitee
R
Rhema • family_with_children • nz
10
Perfect base for family and friends visiting Queenstown ⭐⭐⭐⭐⭐
Pros:

Novotel Hotel is absolutely fantastic—right in front of the lake with beautiful views, and just a short walk alongside the shops, cafés, and restaurants in the heart of Queenstown. Everything was within easy walking distance, which made traveling with children very convenient.

Cons:

All went well

2026-06-21 • via Nuitee
E
Elizabeth • couple • nz
8
2026-06-21 • via Nuitee
J
John • couple • nz
8
Great position and view, slightly overpriced
Pros:

Location and view were great

Cons:

Breakfast wasn't great value and parking at $50 per night after paying over $600 per night for the room was an over
kill

2026-06-20 • via Nuitee
L
Lauren • extended_group • au
6
Pros:

Location was great!

Cons:

We asked for our air conditioning to be fixed as it rattled all night and no one came to fix it. So we ended up not having an air conditioner / heater.

Bathrooms are outdated. The shower curtain was horrible.

2026-06-20 • via Nuitee
M
Melanie • couple • au
8
Pros:

Location

2026-06-20 • via Nuitee
P
Phobe Jane • extended_group • nz
10
Will definitely recommend and will stay here again
Pros:

Everything was amazing and staff were outstanding

2026-06-19 • via Nuitee
L
Leanne • couple • au
9
Wonderful location for a short stay in Queenstown
Pros:

We have stayed several times our favourite thing would be the location. So close to everything and we love starting our day with a walk around the lake. The beds are comfortable and clean.

Cons:

I don’t like that the bathroom has a step in shower over a bath, with a shower curtain.

2026-06-17 • via Nuitee
J
Joahnnea • solo_traveller • nz
5
Just ok not bad
Pros:

The location

Cons:

Not kids friendly

2026-06-17 • via Nuitee
R
Robert • couple • nz
9
Loved the location loved the wee bar but dirty restrooms let it down
Pros:

It was good although they had a gluten free station but no spreads im ceoliac so couldn't use the spreads every one else had

Cons:

The restrooms at 10am in foyer at breakfast time were disgusting. They obviously weren't cleaned from night before put ne right off eating breakfast there such a shame as rest of hotel was lovely.

2026-06-15 • via Nuitee
L
Lydia • family_with_children • au
4
Fine
Pros:

The location was good.

Cons:

The smaller are to small

2026-06-15 • via Nuitee
E
Esther • solo_traveller • nz
9
Excellent. I will definitely stay there again.
Pros:

Superb location. The room was great with a stunning view of the mountain.

Cons:

The spa was out of order

2026-06-15 • via Nuitee
G
Gurtej • family_with_children • au
9
Great
Pros:

Location and cleaneness

Cons:

Everything was good

2026-06-14 • via Nuitee