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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Garden
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Cycling
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Golf course
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Dry cleaning
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Skiing
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Breakfast in the room
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Packed lunches
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Ski storage
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Babysitting/child services
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Valet parking
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Board games/puzzles
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Kid meals
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Electric vehicle charging station
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Kid-friendly buffet
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Outdoor furniture
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Wine/champagne
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Coffee Shop on site
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
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Happy hour
Review Highlights
Categories
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Property Description
Spectacular Views
Experience breathtaking alpine, garden, and lake views from our contemporary rooms with private balconies.
Luxurious Amenities
Indulge in ski storage, spa pool, valet parking, and 24-hour room service. Enjoy local cuisine at Elements Restaurant and savor our rooftop honey.
Convenient Location
Located just a minute away from shops, restaurants, and nightlife, Novotel Queenstown Lakeside is the perfect hub for your Queenstown adventures.
Book now to experience the ultimate blend of luxury and convenience at Novotel Queenstown Lakeside!
If you have selected our restricted rates and terms and conditions, with pre-payment required at the time of booking, please be advised the same credit card used for payment is required to be presented upon your arrival along with the cardholder’s ID. If you are unable to present the card at the hotel, please let us know prior to check in.
Failure to present the credit card used for pre-payment upon your arrival will mean the hotel reserves the right to refund the original card charged and request a new card for payment on arrival.
Please note, there is a 2% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Location. Buffett breakfast. Scenery. Ski equipment storage and drying room. Staff were lovely.
Parking cost. Was a bit run down could do with a refurb of the rooms.
Amazing location and friendly staff. Beds were very comfy
Showers were a bit dated and there wasn’t a jacuzzi even though it was listed as having one which was disappointing as it was part of the reason we booked it
Toilet roll position was a little inconvenient.
Great location
Rooms could do with an upgrade/refresh.
The room was great. We had a lovely view from the balcony of town, the lake and skyline. The location was amazing!
The walls are thin and we could hear everything the people next door were saying (until 5.30am most mornings!) I thought maybe some stools or a bench seat on the balcony would have been good too as it was lovely out there in the afternoon sun
It is in a perfect position in the stunning Queenstown. An easy walk to so many restaurants and activities. Despite this it is quiet and very close to Queenstown Gardens which is a beautiful park with a lovely walk with views across the lake and to the town.
Location
The rooms were quite tired and dated and didn’t have everything you would expect for the price and name.
I found the service was lacking, though the staff were friendly, they weren’t very forth coming with any assistance.
Location was very good, walking distance to most things in Queenstown
Limited parking, very basic room for the price
Breakfast buffet was great. Location excellent. We paid extra to upgrade our room which was a good choice.
For the price of the room, charging people additional for parking seemed excessive.
The location is right on the waterfront and in central Queenstown so very handy to everything. As it is on the waterfront it is flat so you dont have to walk up the hill at the end of the day like you do with lots of other hotels in Queenstown. The reception staff were incredibly friendly and helpful. The buffet breakfast had a good variety of options. The room was clean.
The shower curtain stuck onto your body in the shower. I've never experienced that before with showers that have curtains so it was a bit odd.
Location is amazing and very friendly staff, kids got a free kiwi toy when we arrived that made their day
Beds were not comfortable, felt like they needed replacing
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