Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Dated rooms

Categories

Cleanliness
8.11
Some reviews mentioned cleanliness issues, particularly with dirty corridors and old rooms.
Service
9.58
Consistently positive feedback on staff friendliness and service quality.
Location
9.62
Numerous mentions of excellent location regarding proximity to attractions.
Room Quality
7.57
Several reviews indicated that rooms are dated and not well-maintained.
Amenities
8.1
Amenities are lacking with additional charges for parking and breakfast issues.
Value for Money
8.06
Some guests felt the hotel overpriced for what is offered, particularly given the conditions.
Food and Beverage
7.61
Breakfast options were criticized for being unsatisfactory.
Overall Experience
8.58
General sentiment was mixed, with some positive aspects overshadowed by negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:46

Property Description

Spectacular Views
Experience breathtaking alpine, garden, and lake views from our contemporary rooms with private balconies.

Luxurious Amenities
Indulge in ski storage, spa pool, valet parking, and 24-hour room service. Enjoy local cuisine at Elements Restaurant and savor our rooftop honey.

Convenient Location
Located just a minute away from shops, restaurants, and nightlife, Novotel Queenstown Lakeside is the perfect hub for your Queenstown adventures.

Book now to experience the ultimate blend of luxury and convenience at Novotel Queenstown Lakeside!

Important information:

If you have selected our restricted rates and terms and conditions, with pre-payment required at the time of booking, please be advised the same credit card used for payment is required to be presented upon your arrival along with the cardholder’s ID. If you are unable to present the card at the hotel, please let us know prior to check in.

Failure to present the credit card used for pre-payment upon your arrival will mean the hotel reserves the right to refund the original card charged and request a new card for payment on arrival.

Please note, there is a 2% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZQN

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People 3 years old and over stay for NZD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs NZD 50 per day.

Location

Guest Reviews

8.4
Based on 3133 reviews
Cleanliness: 8.11
Service: 9.58
Location: 9.62
Room Quality: 7.57
Amenities: 8.1
Value for Money: 8.06
Food and Beverage: 7.61
Overall Experience: 8.58
H
Hineawe • solo_traveller • nz
10
Perfect location, great space. Love it. Will stay again
Pros:

Location, clean, comfy

Cons:

Bath shower was just ok. Can imagine difficult for older people stepping in and out. It’s a bit narrow too.

2026-02-14 • via Nuitee
C
Colquhoun • couple • au
7
Great location, clean comfortable rooms.
Pros:

Great location, comfortable beds. Clean

Cons:

Shower over the bath was quite small, not suitable for large people. Rooms tired but comfortable.

2026-02-14 • via Nuitee
W
Wen-Jung • family_with_children • au
9
2026-02-14 • via Nuitee
A
Adrian • couple • au
7
Pros:

Water pressure terrible

2026-02-12 • via Nuitee
B
Breannen • couple • au
8
2026-02-12 • via Nuitee
R
Regina • couple • au
6
alot of money , not alot of service
Pros:

checkout

Cons:

checkin was terrible , paid for room upgrade ?, room location ? , TRIED TO CONTACT HOTEL VIA EMAIL about extra night stay no reply in the end

2026-02-12 • via Nuitee
A
Ansell • extended_group • nz
10
2026-02-11 • via Nuitee
S
Shirley • couple • au
7
2026-02-10 • via Nuitee
N
Natasha • family_with_children • au
9
2026-02-10 • via Nuitee
M
Matt • couple • au
6
Adequate
Pros:

Great location

Cons:

Bed was awful; springs gone; R449

2026-02-10 • via Nuitee
H
Henry • couple • nz
9
2026-02-08 • via Nuitee
K
Karen • couple • nz
6
Stay elsewhere and save your money.
Pros:

Wouldnt go back for the money. Better nicer places in just as good location

Cons:

Needs a refurbishment, run down.

2026-02-08 • via Nuitee
E
EIICHI • solo_traveller • jp
9
Pros:

部屋から湖がきれいに見えました。バスタブもあり、ゆっくりお湯につかって疲れもとれました。

2026-02-08 • via Nuitee
A
Abhijeet • family_with_children • nz
10
2026-01-30 • via Nuitee
F
Fiona • solo_traveller • nz
5
2026-01-29 • via Nuitee
M
Morgan • family_with_children • nz
7
great location with comfty beds
Pros:

Great central location,
with comfy beds

Cons:

didnt have X factor apart from the location

2026-01-29 • via Nuitee
F
Filippo • couple • au
9
Great location with the lake and eateries at your finger tips.
Pros:

The location was amazing. So close to the lake and the restaurants and bars were all walking distances-so many to choose from. We watched the sunset with a meal by the lake, it doesn’t get better than that.
The girls on the front desk were amazing and friendly we were greeted with big smiles.

Cons:

The pillows were too soft for me I didn’t have the best sleep.

2026-01-29 • via Nuitee
K
Kentaro • family_with_children • au
10
湖畔の美しいホテル
Pros:

ワカティブ湖を臨むクイーンズタウンの絶景が目の前にあります。
中庭は美しいイングリッシュガーデンで、お茶をしながら休憩するのに最高です。
ランドリーがついているのも便利（洗濯乾燥それぞれ$6）です。

Cons:

夕方から朝までだと路上駐車可なのですが、それ以外の時間帯はバレーパーキングです。
バレーパーキング（$50）は台数制限があり、早い者勝ちです。

2026-01-28 • via Nuitee
M
Madeleine • family_with_children • sg
9
Pros:

Location

Cons:

Wifi not working

2026-01-28 • via Nuitee
S
seb • couple • au
3
2026-01-26 • via Nuitee