PARKROYAL COLLECTION Kuala Lumpur

Hotels
•
PARKROYAL COLLECTION
8.5 (4609 reviews)
Jalan Sultan Ismail , Kuala Lumpur , my
+60 3-2782 8388

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Great food quality
Helpful staff
Cons:
Lounge under construction
No Arabic channels on TV

Categories

Cleanliness
7.89
Room was really clean but mentioned that the bathroom had exposed glass, which may not feel comfortable.
Service
8.86
Staff were extremely helpful, particularly Jeremy, Don, and Hesther, providing excellent service throughout the stay.
Location
8.9
Strategically located in the KL Golden triangle, with easy access to shopping and transportation.
Room Quality
8.35
Room quality was good with a nice pool view and reasonably priced upgrade.
Amenities
8.38
Amenities were satisfactory, although the lounge was under construction.
Value for Money
8.34
Good value for the service and experience provided during the stay.
Food and Beverage
8.89
Excellent food quality and a great dining experience, especially the birthday dinner.
Overall Experience
8.36
Overall, a lovely stay with memorable experiences despite minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:44

Property Description

Sustainable Luxury Experience
PARKROYAL COLLECTION Kuala Lumpur offers a chic and modern stay where eco-conscious travellers can relax amidst lush greenery and earthy tones.

Environmentally Friendly Amenities
With biodegradable packaging, filtered drinking water in every room, and air-purifying plants, the hotel is dedicated to your well-being and the environment.

Holistic Wellness Retreat
From a luxurious spa to a state-of-the-art fitness center and pool, our holistic floor ensures guests can rejuvenate and recharge during their stay.

Book now for a sustainable and luxurious retreat at PARKROYAL COLLECTION Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel. Please note that hotel may contact the cardholder for verification purposes.
Collection Club Lounge is reserved for guests above the age of 12 only who has booked Collection Club Room, Urban Suite and Lifestyle Suite.
Please note that the Hotel will assign the Signature Family Suite upon arrival and it subject to room availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.5
Based on 4609 reviews
Cleanliness: 7.89
Service: 8.86
Location: 8.9
Room Quality: 8.35
Amenities: 8.38
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 8.36
K
KAZUHIRO • couple • jp
8
Good
Pros:

設備が完璧で、スタッフが非常に親切

Cons:

少し価格が高い

2026-08-29 • via Nuitee
X
xiao • couple • au
10
Pros:

Location super convenient, services is amazing, staffs are very friendly

Cons:

None

2026-08-29 • via Nuitee
G
Gary • couple • au
10
2026-08-29 • via Nuitee
A
Ahmed • solo_traveller • ae
8
2026-08-28 • via Nuitee
C
Carlotta • couple • it
8
Hotel super centrale, consiglio!
Pros:

Camera, piscina, bar e palestra

Cons:

Nulla tutto ok
(La colazione si può fare meglio )

2026-08-28 • via Nuitee
C
Christophe • couple • mu
8
2026-08-28 • via Nuitee
S
SAHL • extended_group • sa
10
2026-08-27 • via Nuitee
C
Claire • couple • fr
10
2026-08-27 • via Nuitee
L
le leer sebastien • solo_traveller • fr
10
2026-08-27 • via Nuitee
T
thomas • solo_traveller • ch
10
2026-08-27 • via Nuitee
F
FUMIHARU • solo_traveller • jp
10
2026-08-27 • via Nuitee
S
Sophie • solo_traveller • au
10
Pros:

Excellent location
Amazing buffet, pool and gym
Welcoming staff
Comfortable and clean room

Cons:

Nothing that we didn't like

2026-08-27 • via Nuitee
A
Ah Soon • family_with_children • de
8
2026-08-27 • via Nuitee
F
Farhaana • family_with_children • au
7
Pros:

Great location and excellent buffet breakfast

Cons:

Housekeeping could have been better

2026-08-27 • via Nuitee
A
Arif • couple • sa
9
2026-08-27 • via Nuitee
F
fayzal • couple • re
5
Dans l’ensemble très correct
Pros:

L’emplacement, facile d’accès.
La gentillesse des personnels

Cons:

Les meubles un peu vieillot pour un 5 étoiles et surtout très problématique pour un fumeur car
Prévoir un smoking room

2026-08-26 • via Nuitee
D
Dr_Pete • couple • au
8
Good location at reasonable price
Pros:

Great location. Good sized comfortable room.

Cons:

Housekeeping came very late on both days of our stay (around 5:00pm) which was not particularly convenient. Lack of staff available on checkout made for long wait time.

2026-08-26 • via Nuitee
B
Blake • solo_traveller • au
10
Pros:

Amazing rooms great location

2026-08-26 • via Nuitee
M
Monged • couple • ae
10
2026-08-26 • via Nuitee
D
Dave • couple • au
8
Pros:

Breakfast was great. Location is excellent and the rooms are high sepc. The bathroom in particular was spacious and well appointed

Cons:

The check in was slow and the wait for the lifts can be quite long as there aren't really enough for a hotel of this size

2026-08-26 • via Nuitee