PARKROYAL COLLECTION Kuala Lumpur

Hotels
•
PARKROYAL COLLECTION
8.5 (4129 reviews)
Jalan Sultan Ismail , Kuala Lumpur , my

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Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great food quality
Helpful staff
Cons:
Lounge under construction
No Arabic channels on TV

Categories

Cleanliness
7.89
Room was really clean but mentioned that the bathroom had exposed glass, which may not feel comfortable.
Service
8.86
Staff were extremely helpful, particularly Jeremy, Don, and Hesther, providing excellent service throughout the stay.
Location
8.9
Strategically located in the KL Golden triangle, with easy access to shopping and transportation.
Room Quality
8.35
Room quality was good with a nice pool view and reasonably priced upgrade.
Amenities
8.38
Amenities were satisfactory, although the lounge was under construction.
Value for Money
8.34
Good value for the service and experience provided during the stay.
Food and Beverage
8.89
Excellent food quality and a great dining experience, especially the birthday dinner.
Overall Experience
8.36
Overall, a lovely stay with memorable experiences despite minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:44

Property Description

Sustainable Luxury Experience
PARKROYAL COLLECTION Kuala Lumpur offers a chic and modern stay where eco-conscious travellers can relax amidst lush greenery and earthy tones.

Environmentally Friendly Amenities
With biodegradable packaging, filtered drinking water in every room, and air-purifying plants, the hotel is dedicated to your well-being and the environment.

Holistic Wellness Retreat
From a luxurious spa to a state-of-the-art fitness center and pool, our holistic floor ensures guests can rejuvenate and recharge during their stay.

Book now for a sustainable and luxurious retreat at PARKROYAL COLLECTION Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel. Please note that hotel may contact the cardholder for verification purposes.
Collection Club Lounge is reserved for guests above the age of 12 only who has booked Collection Club Room, Urban Suite and Lifestyle Suite.
Please note that the Hotel will assign the Signature Family Suite upon arrival and it subject to room availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for MYR 159 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 4129 reviews
Cleanliness: 7.89
Service: 8.86
Location: 8.9
Room Quality: 8.35
Amenities: 8.38
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 8.36
C
Coen • couple • nl
8
Lokatie is top! Verzorging prima als je voor de juiste prijs geboekt hebt.
Pros:

Lokatie is top! Midden in Bukit Bintang, voor ons veel fijner dan KLCC (waar je overigens zo bent)
We zijn onze reis hier gestart en hebben aan het einde de 2 nachten hier ook nog bijgeboekt.

2026-03-07 • via Nuitee
M
Marie-Hélène • extended_group • fr
10
Super séjour à l’hôtel Park Royal Collection
Pros:

J’ai tout aimé dans l’hôtel

Cons:

Rien

2026-03-07 • via Nuitee
L
Lucie • extended_group • fr
10
Pros:

The signature family room (Journey in the wild) was beautiful! My elephant lover niece loooooved it!
It was spacious cleaned and full of attention for the kids comfort (kids slippers and bathrobe, kids hygiene products etc.)

A birthday cake was waiting for us in the room and made her very happy!

The personnel attended all of our needs with a great attitude and always a smile and kind word.

Thanks you for this great stay!

P.S : the written note was such a was one of the details that made all the difference

Cons:

We could have used some night lights and plugs in the kids room

2026-03-07 • via Nuitee
S
Sherpa23255303332 • Family
10
The best service
Pros:

⭐️⭐️⭐️⭐️⭐️

We had a wonderful stay and truly enjoyed the warm hospitality from the team. A special thank you to Guest Service Manager Esther for her outstanding service and professionalism. She kindly arranged a complimentary Ramadan buffet for us, which was excellent, and also surprised us with a bottle of red wine in the evening. It was a very thoughtful gesture and we really appreciated it.

I would also like to thank Christella at reception for the warm welcome, Ajmul the bellman for his helpful assistance, and Faizal from Thyme restaurant for his attentive service.

Their kindness and genuine hospitality made our stay very memorable. We look forward to visiting again in the future.

2026-03-06 • via Tripadvisor
P
Patrizia Ionni • couple • au
8
Pros:

Lovely staff, brrakfadt, pool and perfect location.

Cons:

All ok except Booking.com got our room description wrong but the hotel graciously upgraded us.

2026-03-06 • via Nuitee
B
Benjamin • solo_traveller • sg
8
2026-03-06 • via Nuitee
H
Hui Li • couple • sg
8
2026-03-06 • via Nuitee
O
OnAir784867 • Solo travel • Calgary, Alberta
10
Kader rates 5 stars
Pros:

Superior service from Kader who kept the room spotless

2026-03-05 • via Tripadvisor
W
WAN KHATINA • family_with_children • my
4
Memorable for the wrong reasons.
Cons:

My laptop was hacked via the hotel WiFi. Rooms were smaller than we expected with bad views from the windows (alleyway with garbage bins)

2026-03-05 • via Nuitee
T
Tzu Hsun • extended_group • tw
9
2026-03-04 • via Nuitee
O
O6561SYjuliew • Couples
10
Amazing
Pros:

A very nice hotel with great welcoming staff. The location was close to everything, restaurants, shopping and transport. The room was very elegant, quiet and clean. Loved the members lounge, we were treated with such respect and courtesy, especially from Fareed, Bickey and Kapil, they made us feel so welcome, we looked forward to seeing them each time we visited. Overall a top class hotel, we loved it.

2026-03-03 • via Tripadvisor
L
Louise • couple • ca
9
Wonderful
Pros:

The food and the pool area

Cons:

Laundry wrecked my partners jeans-took all the dye out of them

2026-03-03 • via Nuitee
T
Tourist46570507470 • Couples • Kaikoura, Canterbury Region, South Island
10
Great location and experience.
Pros:

Great location. Excellent breakfast. Very good room service. Staff were outstanding.

2026-03-02 • via Tripadvisor
L
Lim Say Inn • solo_traveller • sg
8
2026-03-02 • via Nuitee
C
Cynthia • couple • gb
9
Excellent hotel,our second visit
Pros:

Very comfortable hotel with good facilities and central position.
It is our second year here so we must have been satisfied.
The staff are excellent so polite and helpful.
Love the toiletries!!

Cons:

I feel a rail in the swimming pool would be reassuring where the pool slopes

2026-03-02 • via Nuitee
T
TLC81 • Couples • Aberdeen, Aberdeenshire, Scotland
10
Brilliant Hotel
Pros:

Hotel is nice, breakfast always has a great selection to suit every taste. Staff have been helpful and resolved the issue we had very quickly.
Our room attendant Kader does an exceptional job of cleaning our room, great attention to detail and our room was always perfect 😊

2026-03-01 • via Tripadvisor
H
Hagopjack • family_with_children • am
7
2026-03-01 • via Nuitee
S
Syafeera • couple • my
8
2026-03-01 • via Nuitee
W
Walter • couple • de
9
Gerne wieder
Pros:

Gut

Cons:

Obstauswahl ausbaufähig

2026-03-01 • via Nuitee
F
Fearless627363 • Family
10
Hotel stay
Pros:

Lovely staff.adequate facilities

2026-02-28 • via Tripadvisor