PARKROYAL COLLECTION Kuala Lumpur

Hotels
•
PARKROYAL COLLECTION
8.5 (4087 reviews)
Jalan Sultan Ismail , Kuala Lumpur , my

listing image 1
Show all photos
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great food quality
Helpful staff
Cons:
Lounge under construction
No Arabic channels on TV

Categories

Cleanliness
7.89
Room was really clean but mentioned that the bathroom had exposed glass, which may not feel comfortable.
Service
8.86
Staff were extremely helpful, particularly Jeremy, Don, and Hesther, providing excellent service throughout the stay.
Location
8.9
Strategically located in the KL Golden triangle, with easy access to shopping and transportation.
Room Quality
8.35
Room quality was good with a nice pool view and reasonably priced upgrade.
Amenities
8.38
Amenities were satisfactory, although the lounge was under construction.
Value for Money
8.34
Good value for the service and experience provided during the stay.
Food and Beverage
8.89
Excellent food quality and a great dining experience, especially the birthday dinner.
Overall Experience
8.36
Overall, a lovely stay with memorable experiences despite minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:44

Property Description

Sustainable Luxury Experience
PARKROYAL COLLECTION Kuala Lumpur offers a chic and modern stay where eco-conscious travellers can relax amidst lush greenery and earthy tones.

Environmentally Friendly Amenities
With biodegradable packaging, filtered drinking water in every room, and air-purifying plants, the hotel is dedicated to your well-being and the environment.

Holistic Wellness Retreat
From a luxurious spa to a state-of-the-art fitness center and pool, our holistic floor ensures guests can rejuvenate and recharge during their stay.

Book now for a sustainable and luxurious retreat at PARKROYAL COLLECTION Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel. Please note that hotel may contact the cardholder for verification purposes.
Collection Club Lounge is reserved for guests above the age of 12 only who has booked Collection Club Room, Urban Suite and Lifestyle Suite.
Please note that the Hotel will assign the Signature Family Suite upon arrival and it subject to room availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for MYR 159 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 4087 reviews
Cleanliness: 7.89
Service: 8.86
Location: 8.9
Room Quality: 8.35
Amenities: 8.38
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 8.36
S
Stodolak • couple • sk
9
Pros:

Perfect location, big offer of breakfast, nice view. There was a drinking water in the room.

2026-02-14 • via Nuitee
Z
zsolt • couple • hu
10
2026-02-14 • via Nuitee
A
Athiq • solo_traveller • lk
10
Everything is perfect! Front office staff not helpful and not pleasant at all!
Pros:

Location

2026-02-14 • via Nuitee
P
Priya • family_with_children • my
8
Good
Pros:

Location
Staff

Cons:

Nothing

2026-02-13 • via Nuitee
B
Badrul Hisyam • couple • my
9
2026-02-13 • via Nuitee
G
gerard • couple • mu
8
Pros:

As usual, location, breakfast,

Cons:

lack of staff for check in and check out; waiting time too long

2026-02-13 • via Nuitee
M
Mazayu • extended_group • my
10
2026-02-13 • via Nuitee
M
Michelle • couple • fr
10
Pros:

Great staff, going above and beyond. Best breakfast buffet ever, lovely pool, comfortable bed and convenient location. What else could you want?

Cons:

Leaving

2026-02-12 • via Nuitee
K
Karen • family_with_children • gb
10
Best stay in KL - would highly recommend!
Pros:

Loved everything about this hotel, the view from the room was great! Location spot on!

Cons:

Nothing

2026-02-12 • via Nuitee
W
Windy Aulia • solo_traveller • id
10
Best memories
Pros:

The warm welcome and the vibes of the room, I love everything from this hotel

Cons:

-

2026-02-11 • via Nuitee
A
Abdelsalam Ibrahim Salem • solo_traveller • ie
4
2026-02-11 • via Nuitee
A
alketbi • couple • ae
1
Pros:

Nathing

Cons:

His smell

2026-02-11 • via Nuitee
N
Natassia • solo_traveller • th
10
Pros:

Very friendly and helpful staff. My first time in KL and they were also able to provide me quite a few recommendations to try.

2026-02-10 • via Nuitee
H
Harald • couple • de
8
2026-02-09 • via Nuitee
R
Reshmy • couple • sg
9
Overall, a pleasant stay. Would recommend.
Pros:

Staff were very helpful and service oriented. Mr Jon, the collection club lounge manager and his staff were very attentive to all hotel customers.

Cons:

Room temperature is controlled at night or the thermostat auto resets or so, it gets warm and uncomfortable.

2026-02-08 • via Nuitee
E
ERI • couple • jp
9
全体的には満足です
Pros:

どこへ行くにも便利で、最寄り駅から5分ほど歩きますが、スコールの時も屋根伝いに濡れずに移動できるのが最高でした。

Cons:

部屋はキレイでコンパクトにまとめられていますが、コンパクトすぎて、洗面所で小物を置くところがなかったり、室内でパソコンを広げたり飲食したりする机とイスがないのが残念でした。

2026-02-08 • via Nuitee
A
Amira • couple • sa
7
2026-01-31 • via Nuitee
F
Filippo • couple • it
9
Overall a very good stay.
Pros:

Location was perfect, breakfast excellent, room was a bit small, not comfortable for storing luggage.

Cons:

The room was small.

2026-01-31 • via Nuitee
H
HANINI • family_with_children • my
10
Pros:

Bfast buffet! Comfy bed

Cons:

None

2026-01-30 • via Nuitee
Z
zapata landry • couple • fr
9
Parfait
Pros:

Bien place bon petit dej belle piscine

Cons:

Étage au dessus du sixième c est mieux car vu sur l extérieur

2026-01-30 • via Nuitee