PARKROYAL COLLECTION Kuala Lumpur

Hotels
•
PARKROYAL COLLECTION
8.4 (4448 reviews)
Jalan Sultan Ismail , Kuala Lumpur , MY
+60 3-2782 8388

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Excellent central location near shopping and dining
Strong breakfast/buffet and F&B variety
Comfortable and private rooms (when in good condition)
Good amenities (afternoon tea, in-room coffee/tea)
Cons:
Room cleanliness issues (odors, damp floors, linens not always changed)
Rooms showing wear and tear; some bathroom/fixture problems
Mosquitoes reported in some rooms
Occasional unfriendly staff at breakfast reported
Renovation smells/paint and confusion over tourist fees

Categories

Cleanliness
6.5
Multiple reviews report poor room cleanliness, lingering smells, damp floors after shower, mosquitos, and linens not always changed; overall cleanliness is noticeably below other aspects.
Service
9.4
Staff repeatedly praised as friendly, helpful and attentive across several reviews; prompt response to maintenance and heating requests noted.
Location
9.5
Consistently described as an excellent, central location close to shopping, dining and major attractions (Pavilion, Arab Street area).
Room Quality
7.6
Rooms show wear and tear in several reports (compact layout, worn/dated bathrooms, occasional broken fittings, paint smell after renovations); some rooms comfortable and private but quality is inconsistent.
Amenities
8.6
Good on-site offerings noted (buffet breakfast with two floors, afternoon tea, coffee/tea in rooms); some mentions of ongoing renovations but overall amenities are strong.
Value for Money
8.2
Generally perceived as good value given location and services, though issues like extra tourist-fee charges and room condition slightly reduce perceived value.
Food and Beverage
9
Breakfast and buffet repeatedly praised for variety and quality (two-floor breakfast options, extensive selections, good coffee/tea); a few staff-related service issues at breakfast were noted but did not dominate sentiment.
Overall Experience
8.4
Overall positive experience driven by excellent location, strong service and good F&B, tempered by inconsistent room cleanliness and some maintenance/renovation issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Sustainable Luxury Experience
PARKROYAL COLLECTION Kuala Lumpur offers a chic and modern stay where eco-conscious travellers can relax amidst lush greenery and earthy tones.

Environmentally Friendly Amenities
With biodegradable packaging, filtered drinking water in every room, and air-purifying plants, the hotel is dedicated to your well-being and the environment.

Holistic Wellness Retreat
From a luxurious spa to a state-of-the-art fitness center and pool, our holistic floor ensures guests can rejuvenate and recharge during their stay.

Book now for a sustainable and luxurious retreat at PARKROYAL COLLECTION Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel. Please note that hotel may contact the cardholder for verification purposes.
Collection Club Lounge is reserved for guests above the age of 12 only who has booked Collection Club Room, Urban Suite and Lifestyle Suite.
Please note that the Hotel will assign the Signature Family Suite upon arrival and it subject to room availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.4
Based on 4448 reviews
Cleanliness: 6.5
Service: 9.4
Location: 9.5
Room Quality: 7.6
Amenities: 8.6
Value for Money: 8.2
Food and Beverage: 9
Overall Experience: 8.4
A
Abdulaziz • couple • ae
1
2026-10-31 • via Nuitee
Y
YUMI • couple • kr
2
Pros:

말레이시안 직원들 너무 친절함. 보면 기분이 좋아짐.. 로케이션은 정말 좋음. 주변에 먹을것도 많고, 쇼핑몰 근접가깝고..굳이 우산이 없어도 조금만 맞아도 파빌리온 쇼핑몰 갈수있음.

Cons:

물 배수구 잘 안빠짐.. 숙소에서 냄새남. 청결 바닥 제대로 안닦는거 같고.. 특히 조식레스토랑에 중국인스태프들 정말 불친절함.
근 4년을 이용했는데..이젠 이용하지 않을것 같음.

2026-10-30 • via Nuitee
A
amar • family_with_children • in
4
Pros:

nothing, only lobby area was good, breakfast was decent.

Cons:

Rooms are stinking and linens are not changed. We asked for a room change which they did and only with a room freshner. rooms are too compact. Lot of mosquitos in room

2026-10-30 • via Nuitee
R
Rayan • couple • my
9
2026-10-30 • via Nuitee
N
Norlim • couple • my
10
I love how your staff treat the guest
Pros:

So comfortable and private place

Cons:

Don’t have

2026-10-30 • via Nuitee
M
Mohammed • couple • sa
10
تجربة ضيافة متكاملة مع بوفيهات مميزة واهتمام رائع من الفريق
Pros:

كانت تجربتنا في رويال بارك كوليكشن جميلة جدًا! الفندق نظيف واهتمامهم بالضيافة كان رائعًا. استمتعنا كثيرًا بفقرة الـ”Afternoon Tea”؛ البوفيه كان متكامل ومتنوع.
الفطور كان مميزًا، حيث كان في طابقين: الطابق الأول مفتوح للجميع مع أكثر من 40 صنف، والطابق الآخر كان هادئًا ومناسبًا للبالغين مع خيارات فطور متنوعة. كانت القهوة والشاي دائمًا متوفرين في الغرفة، ما أضاف لمسة ضيافة مميزة. بشكل عام، مكان متكامل وخدمة رائعة
الموقع كان مميزًا جدًا في قلب كوالالمبور، وقريب من جميع الأسواق في شارع العرب.

Cons:

الملاحظة الوحيدة كانت أن المياه لم تكن ساخنة جدًا، بل كانت معتدلة. لكن بمجرد أن طلبنا منهم تعديل الحرارة، حاولوا إصلاح الأمر ولبوا طلبنا. أيضًا واجهنا مشكلة بسيطة في الحمام، ولكنهم استجابوا سريعًا وأصلحوها. هذه أمور بسيطة ولم تؤثر على جمال التجربة بشكل عام

2026-10-30 • via Nuitee
T
THIBAUT • extended_group • fr
9
TRES BON HOTEL
Pros:

L'emplacement, le personnel et les restaurants.

Cons:

Les couettes donnaient trop chaud et si nous baissions la climatisation, il faisait trop froid dans la chambre.

Un peu de poussière par endroits mais dans l'ensemble les chambres étaient propres.

2026-10-30 • via Nuitee
P
Pei Yu • extended_group • my
9
2026-10-29 • via Nuitee
رامي • extended_group • sa
5
يحتاج وقت لحين الانتهاء من التجديدات + عدم اخذ رسوم وهي مدفوعه
Pros:

الموقع والموظفين

Cons:

تجديد + ريحة بويه بالغرف والاسياب + تم تغيير الغرفه بسبب الدولايي خربانه وماتتحرك + تم اخذ رسوم سياحيه وبموقعكم جميع الرسوم مدفوعه

2026-10-29 • via Nuitee
S
Sue • solo_traveller • gb
10
Brilliant
Pros:

It is lovely and the staff are so friendly and amazing

Cons:

Nothing

2026-10-29 • via Nuitee
S
saleh • extended_group • au
10
2026-10-29 • via Nuitee
M
Mahmoud • solo_traveller • sa
4
لا اعيده
Pros:

موقع ممتاز والموظفين جدا متعاونين الفطور متنوع

Cons:

الغرفه متهالكه جدا وغير نظيفه

2026-10-28 • via Nuitee
L
LAU • couple • my
8
2026-10-28 • via Nuitee
M
Mahmoud • family_with_children • sa
4
لا اعيده ابدا
Pros:

موقع ممتاز الموظفين جدا متعاونين الفطور ممتاز ومتنوع جدا

Cons:

الغرفه والحمام متهالك جدا وغير نظيفه

2026-10-28 • via Nuitee
T
Tauseef • family_with_children • gb
8
2026-10-27 • via Nuitee
A
Alex • solo_traveller • au
10
2026-10-27 • via Nuitee
R
Ramatou • couple • fr
9
Pros:

C est super je vous recommande

Cons:

Là chambre était humide après là douche le sol du côté du lit et de la salle de bain était toujours humide

2026-10-27 • via Nuitee
R
Rina • solo_traveller • jp
8
2026-10-27 • via Nuitee
E
Eric • couple • au
7
Good but could be better
Pros:

We stayed here 12 years ago and the hotel is good but showing a bit of wear and tear. Needs a freshen up. location is good,breakfast was good

Cons:

Bring it up to date like phone charging near the bed on each side.Our room didn't look like the photos

2026-10-26 • via Nuitee
Y
yuzu • couple • my
10
Pros:

日本人スタッフがいて安心でした
また妻の誕生日も祝えて良かった

2026-10-26 • via Nuitee