PARKROYAL COLLECTION Kuala Lumpur

Hotels
•
PARKROYAL COLLECTION
8.5 (4669 reviews)
Jalan Sultan Ismail , Kuala Lumpur , MY
+60 3-2782 8388

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great food quality
Helpful staff
Cons:
Lounge under construction
No Arabic channels on TV

Categories

Cleanliness
7.89
Room was really clean but mentioned that the bathroom had exposed glass, which may not feel comfortable.
Service
8.86
Staff were extremely helpful, particularly Jeremy, Don, and Hesther, providing excellent service throughout the stay.
Location
8.9
Strategically located in the KL Golden triangle, with easy access to shopping and transportation.
Room Quality
8.35
Room quality was good with a nice pool view and reasonably priced upgrade.
Amenities
8.38
Amenities were satisfactory, although the lounge was under construction.
Value for Money
8.34
Good value for the service and experience provided during the stay.
Food and Beverage
8.89
Excellent food quality and a great dining experience, especially the birthday dinner.
Overall Experience
8.36
Overall, a lovely stay with memorable experiences despite minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:44

Property Description

Sustainable Luxury Experience
PARKROYAL COLLECTION Kuala Lumpur offers a chic and modern stay where eco-conscious travellers can relax amidst lush greenery and earthy tones.

Environmentally Friendly Amenities
With biodegradable packaging, filtered drinking water in every room, and air-purifying plants, the hotel is dedicated to your well-being and the environment.

Holistic Wellness Retreat
From a luxurious spa to a state-of-the-art fitness center and pool, our holistic floor ensures guests can rejuvenate and recharge during their stay.

Book now for a sustainable and luxurious retreat at PARKROYAL COLLECTION Kuala Lumpur.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel. Please note that hotel may contact the cardholder for verification purposes.
Collection Club Lounge is reserved for guests above the age of 12 only who has booked Collection Club Room, Urban Suite and Lifestyle Suite.
Please note that the Hotel will assign the Signature Family Suite upon arrival and it subject to room availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.5
Based on 4669 reviews
Cleanliness: 7.89
Service: 8.86
Location: 8.9
Room Quality: 8.35
Amenities: 8.38
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 8.36
I
Ian • couple • us
2
It would’ve been a much better stay if I was able to use the swimming pool. Please be upfront next time when the pool is
Pros:

Great location and nice staff

Cons:

I was so excited to use the swimming pool. It is in all the pictures. I was not informed at the time I made my booking or when I checked in that the pool was closed. I showed up with my swimsuit robe and a book only to find yellow caution tape all around it.

I was told to go next-door to the pool on the 25th floor. I tried for about a half an hour in my robe and shorts but my key card wouldn’t work.

I finally gave up discouraged and embarrassed, and went back to my room.

2026-09-19 • via Nuitee
R
Rudino • couple • sg
10
2026-09-19 • via Nuitee
T
Tricia • couple • au
8
Good property for our short stay. Nice room!
Pros:

Nice property, good location with late check out.

Cons:

Had to ask for a hair dryer, but when delivered, v good!

2026-09-18 • via Nuitee
T
Thomas&Mireja • solo_traveller • de
10
Pros:

Sehr schönes Zimmer, Reichhaltiges Frühstück, Nettes Personal
Zentral gelegen man kommt überall schnell hin.

2026-09-18 • via Nuitee
K
Kim Leng • couple • sg
9
I we would choose to return
Pros:

Great service

Cons:

There was a foul smell in the toilet at night and early morning but it cleared up later in the day. Was going yo ask for a change of room but decided to leave it as the smell wasn’t so bad the next day

2026-09-18 • via Nuitee
吳 • couple • tw
9
2026-09-17 • via Nuitee
M
May • family_with_children • au
10
It was one of the best stays we’ve ever been to. From location to service to cleanliness, it was superb. We will definit
Pros:

Location was amazing. We were writhing 5-10mins walk to all the major shopping centres.

Cons:

NA

2026-09-17 • via Nuitee
F
Fadze • extended_group • my
6
Pros:

Location and room was spacious

Cons:

Foods were so average,bland and cold

2026-09-17 • via Nuitee
H
Halima • solo_traveller • ug
10
2026-09-17 • via Nuitee
R
RAED • couple • sa
10
2026-09-17 • via Nuitee
A
Aminath Huwaina • couple • mv
10
2026-09-17 • via Nuitee
L
Liz's-tw • solo_traveller • tw
9
Pros:

所在位置交通方便，週邊既可享受美食、購物商場林立、表演展館方便。

Cons:

1.同樓層房客進出房間，房門開關時發出非常大的噪音，是會受到驚嚇的程度，唯一美中不足
2.浴室排水口似乎堵塞，排水緩慢，尚未洗完頭，水就要溢出浴室，需停下等一會退水。

2026-09-15 • via Nuitee
M
Mahamed • family_with_children • mu
9
2026-09-15 • via Nuitee
C
Chiara • family_with_children • it
10
Pros:

We had a wonderful stay in the Journey in the Wild family suite, which our daughter absolutely loved. The room was beautifully designed and made the stay especially memorable for her. The staff were incredibly attentive and welcoming throughout our stay. Everything was perfect!

2026-09-15 • via Nuitee
N
Nor Hidayah • solo_traveller • sg
7
Quality and service have dropped
Pros:

Front desk staff were warm and helpful. Concierge operator was also great.

Cons:

Toilet had brown stains near the flush, and questionable stains on the seats. Smelt a bit musty too.

Hair towel was placed directly above the dustbin, which seems very unhygienic.

Rack for towel was very low, a few centimetres off the ground, and a few centimetres from the drain, which was opened.

There was no space on the sink to place facial wash, etc.

The mirrors facing the bed gave my mum a jump scare when she woke up in the middle of the night.

Requested for one roll of toilet paper. Requested at around 9am, waited for 45 min, it hasn't arrived. Called again and the same operator picked up, and literally said "oh my god" when I told him I hadn't received anything. Waited another 30 min, and then called to cancel because I had to leave by then. Went back to hotel at around 12plus and requested for toilet paper from the front desk. It wasn't sent so I got it directly from housekeeping staff. They sent it to my room in the evening, a few hours after I had gotten it myself.

2026-09-14 • via Nuitee
N
Nurdiana • couple • my
9
Leisure Stay
Pros:

All about it 🥰 the location is the best by far all in short distance by walking

Cons:

None

2026-09-14 • via Nuitee
P
Premila • solo_traveller • my
10
2026-09-14 • via Nuitee
K
Kar Hoe • couple • my
7
Friendly staff, but severe operational and cleanliness issues for a 5-star hotel.
Pros:

Loved the yoga class and gym facilities here! The staff were very friendly and welcoming with bright, cheerful smiles throughout my stay.

Cons:

Definitely not up to 5-star standards. The room was extremely dusty, which triggered my severe nasal allergies. The main pool was closed for renovation, forcing us to use the neighboring building's facilities. On top of that, phone responsiveness and staff language skills need serious improvement—no one answered my calls before check-in or from my room after calling 3 times, and the front desk just told me to keep trying. Housekeeping and operations urgently need work.

2026-09-13 • via Nuitee
M
MASAYA • family_with_children • jp
9
2026-09-13 • via Nuitee
J
Jimmy • extended_group • my
10
overall was pleasant and staff helpful
Pros:

Lounge was good

Cons:

Food topping up was a bit slow

2026-09-12 • via Nuitee