Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Location
Excellent Breakfast
Good Amenities
Cons:
Cleanliness Issues
Old Room Quality
High Price for Some Rooms

Categories

Cleanliness
8.18
There were a few complaints about cleanliness, including dirty tissues left behind.
Service
9.15
Most reviews praised the staff for being friendly and accommodating, though there was one negative incident.
Location
9.19
The hotel is ideally located close to town and many attractions, which was frequently highlighted positively.
Room Quality
7.64
Some rooms were noted as needing upgrades and air conditioning issues were reported.
Amenities
8.67
The breakfast and in-house restaurant received positive mentions, and parking was appreciated.
Value for Money
8.13
While generally good, some guests felt the price was high for the room quality.
Food and Beverage
9.18
Breakfast was described as excellent and many found the dining options convenient.
Overall Experience
8.65
Positive overall sentiment with a few issues that guests encountered, but many would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:34

Property Description

Stunning Views and Convenient Location

The Crowne Plaza Queenstown offers breathtaking views of Lake Wakatipu and the Remarkable mountain range, all while being just a short walk from Queenstown's main attractions and the beach.

Luxurious Rooms and Dining Experience

Each room at the hotel features a balcony with courtyard, mountain, or lakeside views, modern design for comfort, flat-screen TV, and complimentary WiFi. Indulge in international cuisine at the on-site restaurant, threesixty, or relax with a drink in the lounge while enjoying the scenic beauty.

Relaxation and Recreation

Guests can enjoy a good night's sleep with the Sleep Advantage program, access the fully equipped fitness center, and benefit from complimentary ski gear storage. In the summer, unwind in the outdoor courtyard with live performances or join free Yoga sessions in January and February.

Book now to experience the perfect blend of luxury and convenience at Crowne Plaza Queenstown.

Important information:

Please note that there is a 2% charge when you pay with an American Express and JCB credit card. All other credit cards have a 2% credit card surcharge. Please note the bed and breakfast inclusive rates apply to the total number of adults as booked. Child breakfast rates will be charged in addition by the property directly.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZQN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs NZD 38 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    People no matter the age stay for NZD 65 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 2259 reviews
Cleanliness: 8.18
Service: 9.15
Location: 9.19
Room Quality: 7.64
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 9.18
Overall Experience: 8.65
B
Bo Kyung • couple • au
8
2026-05-23 • via Nuitee
L
Laurentiu • couple • ro
8
2026-05-22 • via Nuitee
W
Wright • family_with_children • au
8
2026-05-22 • via Nuitee
D
DUNCAN • solo_traveller • au
8
Pros:

GOOD BREAKFAST.

Cons:

VALET PARKING. ROOMS ARE TIRED, NEED UPDATING.

2026-05-21 • via Nuitee
E
Evelise • couple • br
10
Maravilhosa
Pros:

Localização e atenção da equine

Cons:

Limpeza do banheiro

2026-05-19 • via Nuitee
M
Mary • couple • nz
4
Great location
Pros:

Location, and the room was fine.

Cons:

The bathrooms were very dated I loath shower curtains and climbing into a bath to shower is difficult The pillows were to large to sleep on comfortably

2026-05-19 • via Nuitee
D
Debra • couple • au
8
2026-05-19 • via Nuitee
H
Hitomi • solo_traveller • au
10
2026-05-19 • via Nuitee
R
Romina • family_with_children • nz
9
It was my daughters 16th and the hotel made it really special for her so thank you!
Pros:

The location of the hotel- everything was withing the walking distance

Cons:

Maybe the breakfast - there wasnt much options for vegetarian

2026-05-19 • via Nuitee
B
Berry • family_with_children • nz
6
Pros:

bed is comfortable

Cons:

facility too old, no tooth brush in the room, which is basic for any hotel

2026-05-18 • via Nuitee
R
Raikes • solo_traveller • au
7
Pros:

location and service,.

Cons:

pillows uncomfortable.
requested an invoice to be emailed to me not received.
joined IHG, didn;t receive any information by email.
communicate that you havea shuttle bus to airport.
shower too low

2026-05-17 • via Nuitee
K
Karen • solo_traveller • au
9
2026-05-16 • via Nuitee
S
Suzanne • couple • au
8
2026-05-16 • via Nuitee
B
Bernadette • couple • nz
10
An elegant, international stay in a scenic, mountain setting.
Pros:

Beautiful breakfast. Spoiled with choices. Professional and friendly staff. Superb cuisine and chefs.

Perfect location, centre of town, located on ground floor. Great for people-watching!

2026-05-15 • via Nuitee
D
Dionne • extended_group • au
10
Book early as high in demand accommodation
Pros:

Staff were exceptional, location was perfect for restaurants, tours and shopping facilities.

Cons:

Couldn’t fault a thing

2026-05-14 • via Nuitee
S
Sandra • solo_traveller • au
8
Fantastic friendly staff and fabulous location for most services and activities in Queenstown.
Pros:

Staff were extremely helpfull and friendly. I mainly delt with reception staff and Three Sixty staff. No complaints at all. Very professional. I also really liked the no room service options and reward incentive. Great idea. The water jug in fridge was also great.

Cons:

I was suprised at no microwave options in the room. A little disapointed in this. Also that there was no cuttlery. I ended up purchasing my own sugar and coffee as the suplies in the room were so minimal. And yes I know these could have been topped up daily but I did not see the point in having room service just for this. I also hated how easily the beds moved. I cant tell you how many times I pushed it back into position. These are small things and would not stop me staying there again.

2026-05-13 • via Nuitee
G
Godden • extended_group • au
7
Good overall
Pros:

Great locations. Rooms were clean and well appointed

Cons:

Shower over the bath is very old fashioned, outdated. Balcony room didn’t have much of a view {the footpath}

2026-05-13 • via Nuitee
R
Rajiv • couple • us
6
A little pricey for what you get.
Pros:

The hotel is in a good location in Christchurch. Its not a big town but it is conveniently situated to hit all the main highlights from the Lake to the restaurants and such.

Cons:

Honestly not worth the price tag for what you are getting. We mostly booked motels for the rest of our road trip through south island and felt those provided much better value for money in both space, comfort and cleanliness.

2026-05-12 • via Nuitee
M
marc • couple • es
8
Bien.
Pros:

La ubicación muy buena

Cons:

Un poco antiguo. Los baños quedaron antiguos. Gimnasios pequeño. Podría tener un sauna ya que es un hotel de montaña.

2026-05-10 • via Nuitee
V
Vincent • couple • au
8
2026-05-09 • via Nuitee