Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Location
Excellent Breakfast
Good Amenities
Cons:
Cleanliness Issues
Old Room Quality
High Price for Some Rooms

Categories

Cleanliness
8.18
There were a few complaints about cleanliness, including dirty tissues left behind.
Service
9.15
Most reviews praised the staff for being friendly and accommodating, though there was one negative incident.
Location
9.19
The hotel is ideally located close to town and many attractions, which was frequently highlighted positively.
Room Quality
7.64
Some rooms were noted as needing upgrades and air conditioning issues were reported.
Amenities
8.67
The breakfast and in-house restaurant received positive mentions, and parking was appreciated.
Value for Money
8.13
While generally good, some guests felt the price was high for the room quality.
Food and Beverage
9.18
Breakfast was described as excellent and many found the dining options convenient.
Overall Experience
8.65
Positive overall sentiment with a few issues that guests encountered, but many would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:34

Property Description

Stunning Views and Convenient Location

The Crowne Plaza Queenstown offers breathtaking views of Lake Wakatipu and the Remarkable mountain range, all while being just a short walk from Queenstown's main attractions and the beach.

Luxurious Rooms and Dining Experience

Each room at the hotel features a balcony with courtyard, mountain, or lakeside views, modern design for comfort, flat-screen TV, and complimentary WiFi. Indulge in international cuisine at the on-site restaurant, threesixty, or relax with a drink in the lounge while enjoying the scenic beauty.

Relaxation and Recreation

Guests can enjoy a good night's sleep with the Sleep Advantage program, access the fully equipped fitness center, and benefit from complimentary ski gear storage. In the summer, unwind in the outdoor courtyard with live performances or join free Yoga sessions in January and February.

Book now to experience the perfect blend of luxury and convenience at Crowne Plaza Queenstown.

Important information:

Please note that there is a 2% charge when you pay with an American Express and JCB credit card. All other credit cards have a 2% credit card surcharge. Please note the bed and breakfast inclusive rates apply to the total number of adults as booked. Child breakfast rates will be charged in addition by the property directly.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZQN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs NZD 38 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    People no matter the age stay for NZD 65 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 2342 reviews
Cleanliness: 8.18
Service: 9.15
Location: 9.19
Room Quality: 7.64
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 9.18
Overall Experience: 8.65
T
Tayla • solo_traveller • nz
8
2026-07-17 • via Nuitee
H
Helen • couple • au
8
We would definitely stay again but we would be cautious about payment on checking in/out.
Pros:

The staff were helpful and the location was great

Cons:

On check in we presented our credit card for payment however on checkout we were charged again, essentially charged double. It took over a week for our funds to be returned.

2026-07-17 • via Nuitee
C
Christopher • couple • au
10
Great staff. Great location couldn’t have asked for more
Pros:

Staff and location

Cons:

Nothing

2026-07-17 • via Nuitee
C
Chloe • extended_group • nz
6
2026-07-16 • via Nuitee
K
Kim • family_with_children • au
9
Pros:

Excellent location. And the valet parking service was fantastic. Great customer service all round. We’ll come back!

2026-07-16 • via Nuitee
V
VLFB • solo_traveller • nz
8
Queenstown July 2026
Pros:

The location was superb.

Cons:

This time we didn't get a room with a view. We got room with access to a courtyard.

2026-07-15 • via Nuitee
I
Ilia • family_with_children • tr
6
Old and expensive
Pros:

Good location- city centre

Cons:

Old hotel,everything old in the room. AC working not good (( it was really cold in my room. Poor breakfast for this price

2026-07-13 • via Nuitee
V
VLFB • family_with_children • nz
7
Great location, yummy food and will definitely come back again
Pros:

Location and breakfast was great 👍

Cons:

It was hard to get a room with a view

2026-07-12 • via Nuitee
C
Citysurfer • family_with_children • au
7
Great location and staff
Pros:

All staff are very friendly and nice. Location is very good, close to everything.

Cons:

Rooms are really old and the bed sheets are not really clean.

2026-07-12 • via Nuitee
E
Enrico • solo_traveller • au
4
Pros:

Place

Cons:

Front desk reception bad

2026-07-12 • via Nuitee
M
Marhnie • family_with_children • au
4
2026-07-11 • via Nuitee
K
Kerryn • solo_traveller • au
10
2026-07-11 • via Nuitee
N
Nurfaradila Fairus • family_with_children • sg
10
2026-07-11 • via Nuitee
C
Christopher • family_with_children • au
10
2026-07-10 • via Nuitee
C
Carmen • solo_traveller • au
8
Great location and general amenities
Pros:

Service and location was excellent! The gym was good, albeit, basic and a little small. The laundry was handy

Cons:

Hotel is getting a little dated. The gym could be enhanced with more equipment, larger in size and renovated to be a little brighter.

2026-07-09 • via Nuitee
A
ABHISHEK • family_with_children • sg
10
Pros:

Exceptional
Location
Cleanliness
Everything else was perfect

Cons:

Nothing that we dont like

2026-07-09 • via Nuitee
R
Rene Alan • family_with_children • ph
10
Pros:

Location.

Cons:

A bit pricey

2026-07-08 • via Nuitee
M
Manu • family_with_children • us
8
2026-07-07 • via Nuitee
K
Katie • family_with_children • au
10
Great location, walking distance to everything. Very comfortable, warm and service was great.
Pros:

Location was great, liked the restaurant / bar area. Staff were efficient and friendly.

2026-07-07 • via Nuitee
Y
Yu Chen • family_with_children • tw
9
2026-07-06 • via Nuitee