Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Location
Excellent Breakfast
Good Amenities
Cons:
Cleanliness Issues
Old Room Quality
High Price for Some Rooms

Categories

Cleanliness
8.18
There were a few complaints about cleanliness, including dirty tissues left behind.
Service
9.15
Most reviews praised the staff for being friendly and accommodating, though there was one negative incident.
Location
9.19
The hotel is ideally located close to town and many attractions, which was frequently highlighted positively.
Room Quality
7.64
Some rooms were noted as needing upgrades and air conditioning issues were reported.
Amenities
8.67
The breakfast and in-house restaurant received positive mentions, and parking was appreciated.
Value for Money
8.13
While generally good, some guests felt the price was high for the room quality.
Food and Beverage
9.18
Breakfast was described as excellent and many found the dining options convenient.
Overall Experience
8.65
Positive overall sentiment with a few issues that guests encountered, but many would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:34

Property Description

Stunning Views and Convenient Location

The Crowne Plaza Queenstown offers breathtaking views of Lake Wakatipu and the Remarkable mountain range, all while being just a short walk from Queenstown's main attractions and the beach.

Luxurious Rooms and Dining Experience

Each room at the hotel features a balcony with courtyard, mountain, or lakeside views, modern design for comfort, flat-screen TV, and complimentary WiFi. Indulge in international cuisine at the on-site restaurant, threesixty, or relax with a drink in the lounge while enjoying the scenic beauty.

Relaxation and Recreation

Guests can enjoy a good night's sleep with the Sleep Advantage program, access the fully equipped fitness center, and benefit from complimentary ski gear storage. In the summer, unwind in the outdoor courtyard with live performances or join free Yoga sessions in January and February.

Book now to experience the perfect blend of luxury and convenience at Crowne Plaza Queenstown.

Important information:

Please note that there is a 2% charge when you pay with an American Express and JCB credit card. All other credit cards have a 2% credit card surcharge. Please note the bed and breakfast inclusive rates apply to the total number of adults as booked. Child breakfast rates will be charged in addition by the property directly.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZQN

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 2378 reviews
Cleanliness: 8.18
Service: 9.15
Location: 9.19
Room Quality: 7.64
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 9.18
Overall Experience: 8.65
R
Ranjila • couple • nz
9
Really enjoyed my stay at the hotel, very friendly and excellent customer service..
Pros:

Very friendly staff, excellent customer service.. had neck pain so needed a contour pillow, delivered to me in just minutes..Really appreciate the hospitality and support…

2026-08-08 • via Nuitee
P
Pahwa • family_with_children • au
8
2026-08-05 • via Nuitee
X
X6160MGstacyh • Family • Jupiter, Florida
10
Best location in Queenstown
Pros:

The location is perfect. Ella was a great help finding excursions

2026-08-04 • via Tripadvisor
J
JessTaylor93 • solo_traveller • au
6
Not worth the price, pillows were great though
Pros:

The view was great. Close to things. The pillows were amazing.

Cons:

Water pressure was terrible the entire stay.
The bath was a bit dirty.
Shower head was low, so had to bed down to get hair wet.
Felt old and like it hadn't been updated in a while. Cracks in tiles in the bathroom.
Overall underwhelming.

2026-08-04 • via Nuitee
T
Tianay • family_with_children • au
7
Comfortable, Great Location, Unbeatable view
Pros:

Unbeatable view, well appointed room. Staff were friendly. Buffet breakfast was delicious.

2026-08-03 • via Nuitee
J
Janelle • couple • nz
9
2026-08-03 • via Nuitee
G
Guanjie • family_with_children • cn
10
2026-08-03 • via Nuitee
E
Engalie • family_with_children • pf
9
Pros:

L’emplacement, le petit déjeuner, le personnel, le bar au 3eme étage.

2026-08-02 • via Nuitee
L
LAI FONG • family_with_children • mo
9
2026-08-02 • via Nuitee
F
Flyer19867033192 • Couples
10
Perfect Queenstown weekend getaway!
Pros:

What an amazing experience from the start to the finish!
The location is right in the heart of Queenstown, the staff - especially Farah, could npt have been more welcoming and helpful. The rooms are spacious and sparkling clean, smell dibvine with beautiful toiletries, super comfy beds and a breathtaking view from the balcony. Breakfast is to die for! The best Hotel experience for us in NZ to date.

2026-07-26 • via Tripadvisor
A
Alan and Claartje • couple • nz
9
2026-07-25 • via Nuitee
N
nunta • solo_traveller • th
7
2026-07-23 • via Nuitee
N
nunta • solo_traveller • th
7
2026-07-23 • via Nuitee
J
Jacqui • family_with_children • au
9
Fabulous all round.
Pros:

The view from one of the rooms was a trip highlight. Also housekeeping staff did a good job.

2026-07-22 • via Nuitee
X
XiaoQing • couple • au
8
2026-07-22 • via Nuitee
S
Stephanie • solo_traveller • au
10
2026-07-21 • via Nuitee
M
Meiti-here • family_with_children • pf
7
2026-07-21 • via Nuitee
C
Christian • solo_traveller • au
10
Fantastic cat had a great time
Pros:

Good location, friendly staff

Cons:

Shower pressure is quite weak

2026-07-21 • via Nuitee
H
Heidi • family_with_children • us
9
Comfortable stay in great location
Pros:

Centrally located. Helpful staff

Cons:

Expensive and cant control temp in room

2026-07-20 • via Nuitee
S
Shailendra • family_with_children • au
9
Excellent location, decent breakfast and close to everything.
Pros:

Right opposite steamer wharf which has lots of food options. Most Tour buses stop in front of the hotel to pick up guests so there’s no need to go anywhere else for pickups.

2026-07-19 • via Nuitee