Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Location
Excellent Breakfast
Good Amenities
Cons:
Cleanliness Issues
Old Room Quality
High Price for Some Rooms

Categories

Cleanliness
8.18
There were a few complaints about cleanliness, including dirty tissues left behind.
Service
9.15
Most reviews praised the staff for being friendly and accommodating, though there was one negative incident.
Location
9.19
The hotel is ideally located close to town and many attractions, which was frequently highlighted positively.
Room Quality
7.64
Some rooms were noted as needing upgrades and air conditioning issues were reported.
Amenities
8.67
The breakfast and in-house restaurant received positive mentions, and parking was appreciated.
Value for Money
8.13
While generally good, some guests felt the price was high for the room quality.
Food and Beverage
9.18
Breakfast was described as excellent and many found the dining options convenient.
Overall Experience
8.65
Positive overall sentiment with a few issues that guests encountered, but many would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:34

Property Description

Stunning Views and Convenient Location

The Crowne Plaza Queenstown offers breathtaking views of Lake Wakatipu and the Remarkable mountain range, all while being just a short walk from Queenstown's main attractions and the beach.

Luxurious Rooms and Dining Experience

Each room at the hotel features a balcony with courtyard, mountain, or lakeside views, modern design for comfort, flat-screen TV, and complimentary WiFi. Indulge in international cuisine at the on-site restaurant, threesixty, or relax with a drink in the lounge while enjoying the scenic beauty.

Relaxation and Recreation

Guests can enjoy a good night's sleep with the Sleep Advantage program, access the fully equipped fitness center, and benefit from complimentary ski gear storage. In the summer, unwind in the outdoor courtyard with live performances or join free Yoga sessions in January and February.

Book now to experience the perfect blend of luxury and convenience at Crowne Plaza Queenstown.

Important information:

Please note that there is a 2% charge when you pay with an American Express and JCB credit card. All other credit cards have a 2% credit card surcharge. Please note the bed and breakfast inclusive rates apply to the total number of adults as booked. Child breakfast rates will be charged in addition by the property directly.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZQN

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 2396 reviews
Cleanliness: 8.18
Service: 9.15
Location: 9.19
Room Quality: 7.64
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 9.18
Overall Experience: 8.65
8
888vha • solo_traveller • au
8
Great location
Pros:

Location is excellent didn't have to drive much

Cons:

Rooms were a little cramped

2026-08-29 • via Nuitee
J
jeremy • couple • nz
7
2026-08-29 • via Nuitee
M
Magdalena • solo_traveller • au
10
Great place to be
Pros:

Breakfast
Location
Customer Service
Cleanliness
In the centre of the city
An amazing view
Very convenient, a lot of tour buses stop just next to hotel

Cons:

Beds are to soft

2026-08-29 • via Nuitee
N
Natalie • solo_traveller • au
10
2026-08-29 • via Nuitee
T
Tim • family_with_children • au
9
Brilliant location for a family trip
Pros:

Excellent location

Cons:

Room is modest but it’s honestly totally fine.
Would be good to have a tv that can connect to streaming services

2026-08-29 • via Nuitee
M
Marina • solo_traveller • au
8
2026-08-28 • via Nuitee
M
Mary Astrel • couple • au
10
We’ll definitely come back here
Pros:

We loved the stay there while we were in NZ queenstown and its very close to all the resto n shops just walking distance

2026-08-26 • via Nuitee
J
jirasak • couple • au
10
2026-08-25 • via Nuitee
C
Corvus • solo_traveller • qa
10
2026-08-25 • via Nuitee
A
Ashleigh • extended_group • au
10
2026-08-24 • via Nuitee
R
Reanna • family_with_children • au
10
Pros:

Perfect location!

2026-08-23 • via Nuitee
A
Amity • couple • au
10
2026-08-23 • via Nuitee
L
Leith • family_with_children • au
10
The location and staff were amazing
Pros:

Location was excellent

Cons:

Over bath shower

2026-08-22 • via Nuitee
S
Sarah • couple • au
9
We had a lovely time in queenstown
Pros:

Great location
Beautiful view

2026-08-22 • via Nuitee
R
Rebecca • family_with_children • au
10
Absolutely fabulous
Pros:

Location was excellent. Room and view just perfect. We were in Room 619 and would love that every time we stay or one on the lake. We booked late so understand we got one of the last rooms but appreciated what we got. We normally stay at the Novatel but this exceeds that hotel.

Cons:

Nothing

2026-08-20 • via Nuitee
D
Denis • family_with_children • nc
9
2026-08-18 • via Nuitee
W
Wei Chen • family_with_children • tw
10
2026-08-16 • via Nuitee
R
Rozothespazo • Solo travel • Port Macquarie, New South Wales
10
Magical Queenstown
Pros:

I absolutely loved my stay at the Crowne Plaza Queenstown. From the moment I arrived, everything was wonderful. The location is simply perfect right in the heart of Queenstown, close to the lake, restaurants, bars, shops and everything you could possibly need.

The hotel was beautiful, comfortable and welcoming, and the staff were fantastic. The buffet breakfast is a must at the Threessixy bar and restaurant. Nothing was ever too much trouble. I loved being able to step outside and have stunning Queenstown right on my doorstep.

Queenstown completely stole my heart, and staying at the Crowne Plaza made my trip even more special. Even with the freezing winter temperatures, I loved every minute , even with the freezing winter temperatures , I loved every minutes especially enjoying a wine (and a few divine mulled wines!) after a day exploring.

I honestly couldn’t fault my stay. I would absolutely stay at the Crowne Plaza again and am already dreaming about my next trip back to beautiful Queenstown.

10/10 wonderful hotel, unbeatable location and an unforgettable stay. Highly recommend! ❤️

2026-08-14 • via Tripadvisor
R
roslyn • solo_traveller • au
10
10/10 … wonderful hotel, unbeatable. location and an unforgettable stay. Highly recommend! ❤️
Pros:

I absolutely loved my stay at the Crowne Plaza Queenstown. From the moment I arrived, everything was wonderful. The location is simply perfect , right in the heart of Queenstown, and across from the steamers wharf the lake, restaurants, bars, shops and everything you could possibly need . The hotel was beautiful,
comfortable and welcoming, and the staff were fantastic. Nothing was ever too much trouble. I loved being able to step outside and have stunning Queenstown right on

Cons:

Nothing

2026-08-14 • via Nuitee
M
meshal • couple • kw
10
I eecommend it انصح به
Pros:

Many thanks to reception staff Edita and Conceirge staff Martin
Perfect location, view and Friendly staff
الموقع و المنظر و تعامل الموظفين راقي

2026-08-11 • via Nuitee