Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Location
Excellent Breakfast
Good Amenities
Cons:
Cleanliness Issues
Old Room Quality
High Price for Some Rooms

Categories

Cleanliness
8.18
There were a few complaints about cleanliness, including dirty tissues left behind.
Service
9.15
Most reviews praised the staff for being friendly and accommodating, though there was one negative incident.
Location
9.19
The hotel is ideally located close to town and many attractions, which was frequently highlighted positively.
Room Quality
7.64
Some rooms were noted as needing upgrades and air conditioning issues were reported.
Amenities
8.67
The breakfast and in-house restaurant received positive mentions, and parking was appreciated.
Value for Money
8.13
While generally good, some guests felt the price was high for the room quality.
Food and Beverage
9.18
Breakfast was described as excellent and many found the dining options convenient.
Overall Experience
8.65
Positive overall sentiment with a few issues that guests encountered, but many would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:34

Property Description

Stunning Views and Convenient Location

The Crowne Plaza Queenstown offers breathtaking views of Lake Wakatipu and the Remarkable mountain range, all while being just a short walk from Queenstown's main attractions and the beach.

Luxurious Rooms and Dining Experience

Each room at the hotel features a balcony with courtyard, mountain, or lakeside views, modern design for comfort, flat-screen TV, and complimentary WiFi. Indulge in international cuisine at the on-site restaurant, threesixty, or relax with a drink in the lounge while enjoying the scenic beauty.

Relaxation and Recreation

Guests can enjoy a good night's sleep with the Sleep Advantage program, access the fully equipped fitness center, and benefit from complimentary ski gear storage. In the summer, unwind in the outdoor courtyard with live performances or join free Yoga sessions in January and February.

Book now to experience the perfect blend of luxury and convenience at Crowne Plaza Queenstown.

Important information:

Please note that there is a 2% charge when you pay with an American Express and JCB credit card. All other credit cards have a 2% credit card surcharge. Please note the bed and breakfast inclusive rates apply to the total number of adults as booked. Child breakfast rates will be charged in addition by the property directly.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZQN

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 2396 reviews
Cleanliness: 8.18
Service: 9.15
Location: 9.19
Room Quality: 7.64
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 9.18
Overall Experience: 8.65
C
Ci • couple • au
8
2026-10-24 • via Nuitee
J
John • family_with_children • nz
10
excellent place to stay located was great its in town centre and close to gondola will definitely going back here
Pros:

perfect place to stay its in town centre

Cons:

nothing

2026-10-21 • via Nuitee
E
Emma • couple • au
9
2026-10-20 • via Nuitee
T
Tahleia • couple • au
10
Pros:

We had an excellent stay at Crowne Plaza. The location was perfect and close to the Main Street and wharf for food and activities. The rooms were clean and tidy. The staff were very friendly and welcoming.

2026-10-18 • via Nuitee
E
Emy • family_with_children • au
8
2026-10-18 • via Nuitee
M
Murray • couple • au
9
Great location and worth spending the little extra for a relaxing Queenstown experience.
Pros:

The lake view room was fantastic and provided a relaxing spot to sit and take in the beauty of Queenstown without the hustle and bustle of Queenstown. Being directly across the road from the wharf meant it was a short walk to the restaurants and shops. The inhouse restaurant was also great and provided a very nice tea and buffet breakfast.

2026-10-18 • via Nuitee
J
Jolin • family_with_children • au
10
2026-10-17 • via Nuitee
J
James • couple • au
10
In one word, fantastic
Pros:

Location and cleanliness

Cons:

Nil

2026-10-17 • via Nuitee
Y
Yuko • family_with_children • au
9
Pros:

ロケーションが良く朝食も美味しかったです。スタッフの方も親切でした。マウンテンビューの部屋を1年前から二部屋予約し、近い部屋を希望していましたが、4階と6階に分かれました。6階の部屋からは湖と山が見えて、4階からは山だけ見えました。

Cons:

チェックアウトが11時だったので、荷物を全てまとめて朝の観光に行き、10：45に戻ったらリフトが使えず、フロントに並び、鍵をつかえるように手続きしなければいけなかったです。もし10:45から使えないのであれば事前に教えて欲しかったです。もしくは11時までは使えるようにしておいて欲しいです。

2026-10-16 • via Nuitee
M
Maria • extended_group • sg
2
Pros:

it is an old hotel... and the surprise when checkout about charging 2% for paying with card blown my mind.

2026-10-14 • via Nuitee
Y
Yuko • family_with_children • au
10
Pros:

レイクビューの2部屋を家族で予約しました。7階からの景色がとてもよく、街中へのアクセスもとてもよかったです。
朝食も種類が豊富で美味しかったです。リユースできるボトルの水を一本もらえたので、旅行中使えました。6階までリフトで、7階へは階段でのアクセスでした。

2026-10-12 • via Nuitee
N
Nirmaljit • family_with_children • au
8
2026-10-12 • via Nuitee
E
Eduardo • extended_group • br
10
2026-10-11 • via Nuitee
M
Mia • couple • au
9
Relaxing stay.
Pros:

Amazing views of the lake and mountains. Location was exceptional!

Cons:

For the price of the hotel, the bathroom seemed too small and old fashioned. However, understandable that the price is for views and location.

2026-10-11 • via Nuitee
K
Kay • couple • au
8
Pros:

Location comfort friendly staff

Cons:

Wasn’t able to get Lakeview room

2026-10-11 • via Nuitee
L
Loren • family_with_children • nz
10
Awesome location, great breakfast and the staff were super friendly and accommodating!
Pros:

Great location! The additional options that could be ordered with breakfast were awesome, and the coffee was really good too!

2026-10-10 • via Nuitee
A
Anelida • family_with_children • au
9
2026-10-10 • via Nuitee
I
Imelda • couple • au
9
Enjoyed my 4 day stay. The views were amazing and it was so convenient to the centre of town.
Pros:

Clean and tidy. Very convenient to shops and restaurants. Staff were helpful and friendly.

2026-09-19 • via Nuitee
E
EUGENIA • couple • cl
8
Increíble lugar en el corazón de Queenstown
Pros:

La ubicación, el desayuno muy completo y la atención del personal.

Cons:

La decoración y look de las habitaciones puede ser un poco anticuada pero no le quita mérito a la gran vista al lago.

2026-09-18 • via Nuitee
M
Mark • couple • au
9
Pros:

Great location and the staff were very helpful.

2026-09-16 • via Nuitee