Crowne Plaza Surfers Paradise by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.2 (6357 reviews)
2807 Gold Coast Highway , Gold Coast , au

Children allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Cons:
Outdated rooms
Staff communication issues
Early closing of amenities

Categories

Cleanliness
8.09
Clean and tidy rooms were noted, but there were mentions of outdated facilities.
Service
8.56
Staff were friendly, but some issues raised about communication among staff.
Location
9.1
Great location with easy access to beach, restaurants, and public transport.
Room Quality
7.55
Rooms noted as comfortable, but some mentioned being outdated.
Amenities
7.08
Facilities like the waterpark closed early; needs improvement for family access.
Value for Money
8.04
Good value for accommodation with breakfast, though some felt better options are available.
Food and Beverage
8.59
Breakfast menu and food quality received positive feedback.
Overall Experience
8.56
Overall pleasant stay, special mentions for celebrating the anniversary.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:33

Property Description

Luxurious Accommodation Options

Crowne Plaza Surfers Paradise offers a variety of ocean-facing rooms and deluxe suites, providing guests with stunning views of the Gold Coast coastline or hinterland from their private balconies. Wake up to the soothing sound of the ocean and indulge in a relaxing stay amidst luxury and comfort.

Dining Experiences

From food and beverage services in the tropical gardens by the resort-style pool to private dining at Balthazar Wine & Dining, guests can enjoy a range of culinary delights. Experience Queensland’s only revolving restaurant, Four Winds 360°, offering fresh seafood and Australian fusion cuisine while soaking in breathtaking sunset views.

Convenient Location and Attractions

Situated between Cavill Avenue and Broadbeach, the hotel provides easy access to entertainment, shopping, and dining options. Explore nearby attractions such as The Star Gold Coast Casino, Theme Parks, and Sea World, all within a short drive from the property. Book now for a memorable stay at Crowne Plaza Surfers Paradise.

Important information:

Please note that for reservations that have not been paid prior to arrival, the property will pre-authorize your credit card for the full accommodations amount anytime after booking to validate sufficient funds for your reservations. For more information, please contact the property using the contact details found on the booking confirmation.

Please note that there is a 1.5% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.

Please note all breakfast inclusive rates are for up to two adults only. Additional charges apply for extra guests.

Guests under the age of 18 years of age can only check-in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OOL

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 20 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 6357 reviews
Cleanliness: 8.09
Service: 8.56
Location: 9.1
Room Quality: 7.55
Amenities: 7.08
Value for Money: 8.04
Food and Beverage: 8.59
Overall Experience: 8.56
P
PCJackson solo_traveller au
10
Pros:

Easy check in.
Good access to parking.
Great value for the cost.

2026-05-30 via Nuitee
B
Brooke family_with_children au
10
Clean & comfortable.
Pros:

Great location. Delicious food in relish restaurant. Breakfast buffet has many options.

2026-05-30 via Nuitee
P
PRITHVIRAJ solo_traveller ae
5
Pros:

Very old property

Cons:

Room amenities are very old

2026-05-30 via Nuitee
G
Gillian couple au
7
2026-05-30 via Nuitee
L
Leah couple au
6
Cons:

They nearly cancelled by booking for no reason as they had over booked. The communication was shocking

2026-05-29 via Nuitee
L
lindarose solo_traveller au
9
Pros:

Loved the professional attitude of the staff excellent very helpful and everyone smiled that i saw anyway happy

2026-05-29 via Nuitee
A
Antony solo_traveller au
8
2026-05-28 via Nuitee
L
Loretta family_with_children au
9
2026-05-28 via Nuitee
L
Loretta family_with_children au
10
Useful amenities and decent facilities
Pros:

Cleanliness, the views from the room, friendly staff and good facilities!!

Cons:

Nothing major but if I had to nitpick the spa wasn’t working but water temperature was great!

2026-05-28 via Nuitee
D
David family_with_children au
7
Nice pool and room.
Pros:

The pool and the beds

Cons:

I put in a request for a welcome note to my young daughter to make her feel special and excited about the trip. This was not honoured. Also my “ocean view” room was more like a “city view with ocean glimpses” room. You couldn’t see the ocean unless you stood on the balcony and craned your neck. Not what I was expecting

2026-05-28 via Nuitee
R
Rui solo_traveller au
9
2026-05-28 via Nuitee
M
madeline solo_traveller au
7
My stay
Pros:

How big clean room.was

The buffet breakfast

Cons:

Pool wasnt heated

Staff were bit rude at bar

Didnt have good section drinks at bar

Check in couldnt have been earlier .

2026-05-28 via Nuitee
S
Steven couple au
8
2026-05-27 via Nuitee
M
Marble family_with_children au
9
Amazing stay
Pros:

Staff were very friendly and patient with our little family.

2026-05-27 via Nuitee
A
Antonio solo_traveller au
9
2026-05-27 via Nuitee
K
Keith solo_traveller au
10
2026-05-27 via Nuitee
A
Alexkuzmin89 solo_traveller au
10
Great hot tub
Pros:

Hot tub. Buffet breakfast

Cons:

Pool not heated but hot tub was

2026-05-27 via Nuitee
S
Sikha solo_traveller au
7
2026-05-27 via Nuitee
I
igor family_with_children au
10
Pros:

everything good

Cons:

breakfast and parking too expensive.

2026-05-27 via Nuitee
K
Kyriaki solo_traveller gr
10
2026-05-26 via Nuitee