Crowne Plaza Surfers Paradise by IHG

Hotels
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Crowne Plaza Hotels & Resorts
8.2 (5976 reviews)
2807 Gold Coast Highway , Gold Coast , au

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Children allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Cons:
Outdated rooms
Staff communication issues
Early closing of amenities

Categories

Cleanliness
8.09
Clean and tidy rooms were noted, but there were mentions of outdated facilities.
Service
8.56
Staff were friendly, but some issues raised about communication among staff.
Location
9.1
Great location with easy access to beach, restaurants, and public transport.
Room Quality
7.55
Rooms noted as comfortable, but some mentioned being outdated.
Amenities
7.08
Facilities like the waterpark closed early; needs improvement for family access.
Value for Money
8.04
Good value for accommodation with breakfast, though some felt better options are available.
Food and Beverage
8.59
Breakfast menu and food quality received positive feedback.
Overall Experience
8.56
Overall pleasant stay, special mentions for celebrating the anniversary.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:33

Property Description

Luxurious Accommodation Options

Crowne Plaza Surfers Paradise offers a variety of ocean-facing rooms and deluxe suites, providing guests with stunning views of the Gold Coast coastline or hinterland from their private balconies. Wake up to the soothing sound of the ocean and indulge in a relaxing stay amidst luxury and comfort.

Dining Experiences

From food and beverage services in the tropical gardens by the resort-style pool to private dining at Balthazar Wine & Dining, guests can enjoy a range of culinary delights. Experience Queensland’s only revolving restaurant, Four Winds 360°, offering fresh seafood and Australian fusion cuisine while soaking in breathtaking sunset views.

Convenient Location and Attractions

Situated between Cavill Avenue and Broadbeach, the hotel provides easy access to entertainment, shopping, and dining options. Explore nearby attractions such as The Star Gold Coast Casino, Theme Parks, and Sea World, all within a short drive from the property. Book now for a memorable stay at Crowne Plaza Surfers Paradise.

Important information:

Please note that for reservations that have not been paid prior to arrival, the property will pre-authorize your credit card for the full accommodations amount anytime after booking to validate sufficient funds for your reservations. For more information, please contact the property using the contact details found on the booking confirmation.

Please note that there is a 1.5% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.

Please note all breakfast inclusive rates are for up to two adults only. Additional charges apply for extra guests.

Guests under the age of 18 years of age can only check-in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OOL

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 20 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 5976 reviews
Cleanliness: 8.09
Service: 8.56
Location: 9.1
Room Quality: 7.55
Amenities: 7.08
Value for Money: 8.04
Food and Beverage: 8.59
Overall Experience: 8.56
N
Natalie • family_with_children • gb
7
Would stay here again although didn't quite meet expectations
Pros:

Breakfast was very good.
Excellent Location
Very friendly helpful staff
Comfortable Beds

Cons:

Rooms and bathrooms are a little dated.
Sunbeds extremely uncomfortable...need cushioned pads.
Not enough storage in room. Only had 1 usable drawer and not enough hangers
Would expect the water to be replenished every day.

2026-03-14 • via Nuitee
H
Hampton • couple • au
10
Pros:

One of the beds in the room was over soft and you sunk into it like the base was broken

2026-03-14 • via Nuitee
C
Courtney • couple • au
8
Great stay overall, perfect location
Pros:

The restaurant was great, dinner was lovely and buffet breakfast was a hit

Cons:

The pillows

2026-03-13 • via Nuitee
J
Jameille • family_with_children • au
9
2026-03-12 • via Nuitee
J
John • family_with_children • au
8
2026-03-12 • via Nuitee
N
Niteen • family_with_children • au
4
2026-03-12 • via Nuitee
M
meryment • family_with_children • au
8
Gold Coast holiday
Pros:

Great Poolside and private balcony, handy restaurant in house and close to tram

Cons:

I prefer individual Shampoo and condition tho made do with plunge bottles supplied.

2026-03-12 • via Nuitee
D
Darren • couple • au
8
Comfortable and Central
Pros:

Location. Staff were great

Cons:

It is starting to age and needs a spruce up.

2026-03-12 • via Nuitee
L
Len • couple • au
8
Cons:

Tge aircond did not work

2026-03-11 • via Nuitee
J
Jessica • couple • au
10
GREAT.
Pros:

Great Location. Staff were very accomodating and did everything they could to make the stay more enjoyable.

Cons:

The size of the shower was possibly the only downfall. A huge bathroom, massive bath however in the corner was a tiny shower. This isn’t a deciding factor, just the one small think that was dislikable about the property.

2026-03-11 • via Nuitee
M
Martyn • couple • au
7
2026-03-11 • via Nuitee
S
Suri • family_with_children • au
7
Pros:

The location was good and it was clean

Cons:

the coffee shop closes to early at night

2026-03-10 • via Nuitee
J
Jess • couple • au
3
Pros:

The room was not cleaned properly, and smelt bad

2026-03-10 • via Nuitee
K
Kat • couple • au
5
Cons:

There was two open bags of chips in the cupboard below the safe upon check-in

2026-03-10 • via Nuitee
L
Lauren • couple • au
10
2026-03-09 • via Nuitee
C
Carissa • family_with_children • au
9
Friendly staff
Pros:

Nice pool really good size , close to public transport and beach. Stuff were really nice and helpful.

Cons:

Looking at little datered and old. May need some TLC.

2026-03-09 • via Nuitee
R
Ryan • solo_traveller • au
10
2026-03-09 • via Nuitee
A
aisa • family_with_children • es
10
Pros:

La piscina

Cons:

Nada, estaba todo genial

2026-03-09 • via Nuitee
C
Cynthia • family_with_children • nz
8
2026-03-09 • via Nuitee
S
Susanne • couple • au
9
Relaxing
Pros:

Clean, great location, friendly staff

Cons:

N/A

2026-03-09 • via Nuitee