Crowne Plaza Surfers Paradise by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.2 (6192 reviews)
2807 Gold Coast Highway , Gold Coast , au

Children allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Cons:
Outdated rooms
Staff communication issues
Early closing of amenities

Categories

Cleanliness
8.09
Clean and tidy rooms were noted, but there were mentions of outdated facilities.
Service
8.56
Staff were friendly, but some issues raised about communication among staff.
Location
9.1
Great location with easy access to beach, restaurants, and public transport.
Room Quality
7.55
Rooms noted as comfortable, but some mentioned being outdated.
Amenities
7.08
Facilities like the waterpark closed early; needs improvement for family access.
Value for Money
8.04
Good value for accommodation with breakfast, though some felt better options are available.
Food and Beverage
8.59
Breakfast menu and food quality received positive feedback.
Overall Experience
8.56
Overall pleasant stay, special mentions for celebrating the anniversary.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:33

Property Description

Luxurious Accommodation Options

Crowne Plaza Surfers Paradise offers a variety of ocean-facing rooms and deluxe suites, providing guests with stunning views of the Gold Coast coastline or hinterland from their private balconies. Wake up to the soothing sound of the ocean and indulge in a relaxing stay amidst luxury and comfort.

Dining Experiences

From food and beverage services in the tropical gardens by the resort-style pool to private dining at Balthazar Wine & Dining, guests can enjoy a range of culinary delights. Experience Queensland’s only revolving restaurant, Four Winds 360°, offering fresh seafood and Australian fusion cuisine while soaking in breathtaking sunset views.

Convenient Location and Attractions

Situated between Cavill Avenue and Broadbeach, the hotel provides easy access to entertainment, shopping, and dining options. Explore nearby attractions such as The Star Gold Coast Casino, Theme Parks, and Sea World, all within a short drive from the property. Book now for a memorable stay at Crowne Plaza Surfers Paradise.

Important information:

Please note that for reservations that have not been paid prior to arrival, the property will pre-authorize your credit card for the full accommodations amount anytime after booking to validate sufficient funds for your reservations. For more information, please contact the property using the contact details found on the booking confirmation.

Please note that there is a 1.5% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.

Please note all breakfast inclusive rates are for up to two adults only. Additional charges apply for extra guests.

Guests under the age of 18 years of age can only check-in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OOL

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 20 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 6192 reviews
Cleanliness: 8.09
Service: 8.56
Location: 9.1
Room Quality: 7.55
Amenities: 7.08
Value for Money: 8.04
Food and Beverage: 8.59
Overall Experience: 8.56
C
Carolina family_with_children au
8
Overall it was an affordable stay with easy access to public transport
Pros:

The location, it was Infront of the tram and close to main bus routes

Cons:

The hotel felt a little run down. The rooms need some updating

2026-04-18 via Nuitee
J
Jaspal solo_traveller au
9
2026-04-18 via Nuitee
O
Odonnell couple au
7
Cons:

I paid twice for parking and didn't receive 100 dollar cleaning room deposit..

2026-04-18 via Nuitee
D
Dean solo_traveller au
8
2026-04-18 via Nuitee
G
Geethika family_with_children au
8
It was a relaxing staycation.
Pros:

Buffet Breakfast was very good and had lots of food options too.
Enjoyed the pool and the spa and is in a great location.
Gym was an added bonus.

Cons:

Food served in the restaurant (dinner) was very plain and not worth the price.Great service though.

2026-04-18 via Nuitee
C
Coastal28980900551 Friends getaway
10
💫clearly the best review of all time🌟
Pros:

My name is Rex the third and i have the biggest creator is South Australia. Ive been to every con in every state in Australia and i can confidently say this place is the best. I was interacting with judith and gaby and they were so engaging! I love how open minded they are and I hope they shine with their beutiful cat and unicorn artistic ideas!
- the brown and blue furry character

2026-04-17 via Tripadvisor
T
Tracey solo_traveller au
7
Pros:

Spacious with friendly staff

Cons:

Bit dated, spa/bath had no soap and or shampoo as they were all attached to the walls so u couldn't use them if u used the spa.

2026-04-17 via Nuitee
T
Tom couple au
9
2026-04-17 via Nuitee
J
Jade family_with_children au
7
Pros:

Location was great

Cons:

Tap was broken in bathroom black mould on the shower curtain and mould in the bar fridge bar fridge barely kept anything cool

2026-04-17 via Nuitee
D
diamondjulesh Friends getaway
10
Lovely Hotel!
Pros:

Judith and Gabi were amazing!

2026-04-16 via Tripadvisor
C
Companion28469827873 Couples
8
My time
Pros:

Had a lovely time at the Crowne Plaza! Very animal friendly hotel (:

2026-04-16 via Tripadvisor
T
tylersU330HW Friends getaway
8
Julieth and Gabbi are tha GOATS and the floor is good
Pros:

Place is awesome sauce, I slept on the floor and even the floor was goated very awesome 10/10 good floor

2026-04-16 via Tripadvisor
J
jamiepM4705CQ Friends getaway
10
Great service!
Pros:

Judith and Gavi were absolutely wonderful and helped out with getting my room, will totally be coming back!

2026-04-16 via Tripadvisor
B
B3144BGfelixs Friends getaway
10
Mango loves crowne
Pros:

Great place! Service and staff are amazing!!

2026-04-16 via Tripadvisor
R
Richard couple au
8
2026-04-16 via Nuitee
D
Daria couple nz
10
Food, drinks everything what you need for Holliday
Pros:

We stayed for two days and had a wonderful experience. The hotel was very clean, and the staff were kind and friendly. We really enjoyed our stay and would definitely come back

Cons:

Everting was good

2026-04-16 via Nuitee
G
Gurvinder family_with_children au
9
Good
Pros:

Breakfast, staff and service was really good.

Cons:

No toothbrush or paste in the bathroom, shower was a bit squeaky and the mixer fell off the wall.

2026-04-16 via Nuitee
K
Katie family_with_children au
8
2026-04-16 via Nuitee
K
Karen family_with_children nz
6
Hotel is a bit tired.
Pros:

Location, swimming pool and staff.

Cons:

The beds were not very comfortable. Saw rats at night around the pool area.

2026-04-16 via Nuitee
T
Tushar family_with_children au
9
Amazing
Pros:

The staff was incredibly supportive. They gave us room upgrade and early check in at 11 am for no cost as we were travelling with our baby. Our check out was also extended until 12. They could have extended it further but due to some conference all rooms were booked out.

Cons:

Toothbrush and paste wasn’t in the bathroom. Reception sent it later and advised that they only provide these if ordered.

2026-04-16 via Nuitee