Crowne Plaza Surfers Paradise by IHG

Hotels
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Crowne Plaza Hotels & Resorts
8.2 (6659 reviews)
2807 Gold Coast Highway , Gold Coast , AU
+61 7 5592 9900

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Cons:
Outdated rooms
Staff communication issues
Early closing of amenities

Categories

Cleanliness
8.09
Clean and tidy rooms were noted, but there were mentions of outdated facilities.
Service
8.56
Staff were friendly, but some issues raised about communication among staff.
Location
9.1
Great location with easy access to beach, restaurants, and public transport.
Room Quality
7.55
Rooms noted as comfortable, but some mentioned being outdated.
Amenities
7.08
Facilities like the waterpark closed early; needs improvement for family access.
Value for Money
8.04
Good value for accommodation with breakfast, though some felt better options are available.
Food and Beverage
8.59
Breakfast menu and food quality received positive feedback.
Overall Experience
8.56
Overall pleasant stay, special mentions for celebrating the anniversary.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:33

Property Description

Luxurious Accommodation Options

Crowne Plaza Surfers Paradise offers a variety of ocean-facing rooms and deluxe suites, providing guests with stunning views of the Gold Coast coastline or hinterland from their private balconies. Wake up to the soothing sound of the ocean and indulge in a relaxing stay amidst luxury and comfort.

Dining Experiences

From food and beverage services in the tropical gardens by the resort-style pool to private dining at Balthazar Wine & Dining, guests can enjoy a range of culinary delights. Experience Queensland’s only revolving restaurant, Four Winds 360°, offering fresh seafood and Australian fusion cuisine while soaking in breathtaking sunset views.

Convenient Location and Attractions

Situated between Cavill Avenue and Broadbeach, the hotel provides easy access to entertainment, shopping, and dining options. Explore nearby attractions such as The Star Gold Coast Casino, Theme Parks, and Sea World, all within a short drive from the property. Book now for a memorable stay at Crowne Plaza Surfers Paradise.

Important information:

Please note that for reservations that have not been paid prior to arrival, the property will pre-authorize your credit card for the full accommodations amount anytime after booking to validate sufficient funds for your reservations. For more information, please contact the property using the contact details found on the booking confirmation.

Please note that there is a 1.5% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.

Please note all breakfast inclusive rates are for up to two adults only. Additional charges apply for extra guests.

Guests under the age of 18 years of age can only check-in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OOL

Location

Guest Reviews

8.2
Based on 6659 reviews
Cleanliness: 8.09
Service: 8.56
Location: 9.1
Room Quality: 7.55
Amenities: 7.08
Value for Money: 8.04
Food and Beverage: 8.59
Overall Experience: 8.56
A
Alicja • solo_traveller • au
8
2026-09-19 • via Nuitee
P
Pritika • extended_group • au
8
2026-09-19 • via Nuitee
A
Ashleigh • family_with_children • au
10
Lovely anniversary stay
Pros:

The bed was so comfy. Nice big room and lovely view. We always stay here. We got a bottle of wine and a room upgrade for our anniversary.

Cons:

The tiles aren’t the best for little kids. My son slipped over in the shower a few times and hit his head.

2026-09-19 • via Nuitee
S
Shandelle • couple • au
10
Fabulous place , worth the money and in a great location
Pros:

We loved our time at this amazing place.. we got a free upgrade to our room and the view was magnificent.. thank you Crown Plaza - we will see you again

2026-09-19 • via Nuitee
J
Justin • family_with_children • au
6
2026-09-19 • via Nuitee
R
Realyn Jaban • solo_traveller • au
3
2026-09-19 • via Nuitee
R
Radhika • solo_traveller • au
10
Pros:

Nice location

2026-09-19 • via Nuitee
S
Sean • couple • au
10
2026-09-18 • via Nuitee
C
Charlotte • family_with_children • au
10
I’ll be back
Pros:

Pool side, breakfast buffet the rooms and the location

Cons:

Nil

2026-09-18 • via Nuitee
A
Andrew • couple • au
8
Cons:

The plug for the bath didnt fit it was to big

2026-09-17 • via Nuitee
L
Lawrence • couple • au
8
Always pleasant to stay there
Pros:

Property is now a little rundown and amenities within the room or lacking a little

Cons:

The view and the breakfast

2026-09-17 • via Nuitee
M
Maurice • couple • au
8
Looking forward to our next visit.
Pros:

It was a very pleasant room with a sea view. Too tired to experience the bar and restaurant so enjoyed very good room service.

Cons:

The music in the bar area was too loud for our liking.

2026-09-16 • via Nuitee
A
Amali • couple • au
10
2026-09-14 • via Nuitee
G
Gail • couple • au
10
2026-09-14 • via Nuitee
K
Kelly • family_with_children • au
7
2026-09-14 • via Nuitee
M
Michelle N Steve • couple • au
10
Beautiful views great location
Pros:

Clean spacious stunning views can’t fault it

Cons:

The gym was reasonably but needs more updated equipment

2026-09-13 • via Nuitee
N
Nicole • couple • au
10
2026-09-13 • via Nuitee
A
Austin • family_with_children • au
10
Cons:

The manager Kunal was very welcoming and supportive. And the rest of the team was great too. Keep it up.

2026-09-13 • via Nuitee
N
Natalie • couple • au
3
Cons:

It was very cold in my room. aircon did not work to make my room warmer. I did not relax

2026-09-13 • via Nuitee
B
Bryce • couple • au
9
2026-09-13 • via Nuitee