Crowne Plaza Surfers Paradise by IHG

Hotels
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Crowne Plaza Hotels & Resorts
8.2 (5976 reviews)
2807 Gold Coast Highway , Gold Coast , au

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Children allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Cons:
Outdated rooms
Staff communication issues
Early closing of amenities

Categories

Cleanliness
8.09
Clean and tidy rooms were noted, but there were mentions of outdated facilities.
Service
8.56
Staff were friendly, but some issues raised about communication among staff.
Location
9.1
Great location with easy access to beach, restaurants, and public transport.
Room Quality
7.55
Rooms noted as comfortable, but some mentioned being outdated.
Amenities
7.08
Facilities like the waterpark closed early; needs improvement for family access.
Value for Money
8.04
Good value for accommodation with breakfast, though some felt better options are available.
Food and Beverage
8.59
Breakfast menu and food quality received positive feedback.
Overall Experience
8.56
Overall pleasant stay, special mentions for celebrating the anniversary.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:33

Property Description

Luxurious Accommodation Options

Crowne Plaza Surfers Paradise offers a variety of ocean-facing rooms and deluxe suites, providing guests with stunning views of the Gold Coast coastline or hinterland from their private balconies. Wake up to the soothing sound of the ocean and indulge in a relaxing stay amidst luxury and comfort.

Dining Experiences

From food and beverage services in the tropical gardens by the resort-style pool to private dining at Balthazar Wine & Dining, guests can enjoy a range of culinary delights. Experience Queensland’s only revolving restaurant, Four Winds 360°, offering fresh seafood and Australian fusion cuisine while soaking in breathtaking sunset views.

Convenient Location and Attractions

Situated between Cavill Avenue and Broadbeach, the hotel provides easy access to entertainment, shopping, and dining options. Explore nearby attractions such as The Star Gold Coast Casino, Theme Parks, and Sea World, all within a short drive from the property. Book now for a memorable stay at Crowne Plaza Surfers Paradise.

Important information:

Please note that for reservations that have not been paid prior to arrival, the property will pre-authorize your credit card for the full accommodations amount anytime after booking to validate sufficient funds for your reservations. For more information, please contact the property using the contact details found on the booking confirmation.

Please note that there is a 1.5% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.

Please note all breakfast inclusive rates are for up to two adults only. Additional charges apply for extra guests.

Guests under the age of 18 years of age can only check-in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OOL

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 20 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 5976 reviews
Cleanliness: 8.09
Service: 8.56
Location: 9.1
Room Quality: 7.55
Amenities: 7.08
Value for Money: 8.04
Food and Beverage: 8.59
Overall Experience: 8.56
W
William • couple • au
10
2026-03-28 • via Nuitee
A
Alexis • solo_traveller • au
8
2026-03-28 • via Nuitee
A
Amanda • family_with_children • au
7
Pros:

Location and ease of booking

Cons:

Car parking

2026-03-28 • via Nuitee
M
Mark • couple • au
10
Great stay, we will be back!
Pros:

The complete check-in procedure,including car parking, was so easy. Attentive customer service, with friendly staff.

Cons:

Nothing

2026-03-28 • via Nuitee
S
Speck • family_with_children • ch
10
2026-03-27 • via Nuitee
C
CAMILA SANTA • solo_traveller • au
9
2026-03-27 • via Nuitee
B
Barry • family_with_children • au
6
Pros:

The beds,the view from our room was good.

Cons:

The cleaner for our room 1602 didnt give us clean glasses after we'd used them & didn't change the face washers.

2026-03-27 • via Nuitee
A
Aida • family_with_children • au
9
2026-03-27 • via Nuitee
E
Emma • couple • au
10
2026-03-27 • via Nuitee
R
Rishika • couple • au
8
2026-03-27 • via Nuitee
W
Wilmer • couple • au
8
2026-03-26 • via Nuitee
Y
Yousaf • family_with_children • au
4
Won’t be coming back
Pros:

Location

Cons:

Staff, rooms, you could hear what was happening outside and the rooms next door. Service was not great. Doesn’t have any bar or a decent lobby. Breakfast is totally exaggerated. Not worth it

2026-03-26 • via Nuitee
J
Juliette • family_with_children • au
7
We stayed for one night and it was good and close to every place
Pros:

The bedroom and the pool

Cons:

The hot tub outside wasn’t the best.

2026-03-26 • via Nuitee
W
WILLY • couple • au
6
2026-03-25 • via Nuitee
M
Mayer • family_with_children • au
6
Pros:

Nice place

Cons:

Air con didn’t work

2026-03-25 • via Nuitee
J
Jan • family_with_children • au
8
Pros:

Breakfast was delicious. Rooms were spacious.

Cons:

Having to pay for parking. No shower cap.⁰

2026-03-25 • via Nuitee
T
Tina • solo_traveller • nz
6
Three night stay. Suited our needs. 3 nights for two people $840 NZD or $700 AUD
Pros:

Good location

Cons:

A bit dated and tired

2026-03-25 • via Nuitee
G
Greg • couple • au
10
Excellent / will certainly use it again
Pros:

Very clean and spacious

2026-03-24 • via Nuitee
N
Nicole • couple • au
9
Beautiful place to stay. Staff were helpful and pleasant I would definitely recommend staying here.
Pros:

Lots to do. Looks great. Very clean

Cons:

Having to walk through the foyer area to get to the pool and back.

2026-03-24 • via Nuitee
B
bruno • solo_traveller • fr
10
Excellent souvenir avant de rentrer à la maison
Pros:

Le personnel très accueillant qui nous a fait la surprise d’un surclassement magnifique.
La piscine très agréable

Cons:

L’air conditionné omniprésent dans la salle du petit déjeuner

2026-03-23 • via Nuitee