Crowne Plaza Surfers Paradise by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.2 (6492 reviews)
2807 Gold Coast Highway , Gold Coast , au

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Cons:
Outdated rooms
Staff communication issues
Early closing of amenities

Categories

Cleanliness
8.09
Clean and tidy rooms were noted, but there were mentions of outdated facilities.
Service
8.56
Staff were friendly, but some issues raised about communication among staff.
Location
9.1
Great location with easy access to beach, restaurants, and public transport.
Room Quality
7.55
Rooms noted as comfortable, but some mentioned being outdated.
Amenities
7.08
Facilities like the waterpark closed early; needs improvement for family access.
Value for Money
8.04
Good value for accommodation with breakfast, though some felt better options are available.
Food and Beverage
8.59
Breakfast menu and food quality received positive feedback.
Overall Experience
8.56
Overall pleasant stay, special mentions for celebrating the anniversary.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:33

Property Description

Luxurious Accommodation Options

Crowne Plaza Surfers Paradise offers a variety of ocean-facing rooms and deluxe suites, providing guests with stunning views of the Gold Coast coastline or hinterland from their private balconies. Wake up to the soothing sound of the ocean and indulge in a relaxing stay amidst luxury and comfort.

Dining Experiences

From food and beverage services in the tropical gardens by the resort-style pool to private dining at Balthazar Wine & Dining, guests can enjoy a range of culinary delights. Experience Queensland’s only revolving restaurant, Four Winds 360°, offering fresh seafood and Australian fusion cuisine while soaking in breathtaking sunset views.

Convenient Location and Attractions

Situated between Cavill Avenue and Broadbeach, the hotel provides easy access to entertainment, shopping, and dining options. Explore nearby attractions such as The Star Gold Coast Casino, Theme Parks, and Sea World, all within a short drive from the property. Book now for a memorable stay at Crowne Plaza Surfers Paradise.

Important information:

Please note that for reservations that have not been paid prior to arrival, the property will pre-authorize your credit card for the full accommodations amount anytime after booking to validate sufficient funds for your reservations. For more information, please contact the property using the contact details found on the booking confirmation.

Please note that there is a 1.5% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.

Please note all breakfast inclusive rates are for up to two adults only. Additional charges apply for extra guests.

Guests under the age of 18 years of age can only check-in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OOL

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 20 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 6492 reviews
Cleanliness: 8.09
Service: 8.56
Location: 9.1
Room Quality: 7.55
Amenities: 7.08
Value for Money: 8.04
Food and Beverage: 8.59
Overall Experience: 8.56
E
Ellie couple au
7
2026-07-18 via Nuitee
D
Divya solo_traveller in
6
2026-07-18 via Nuitee
S
Shaun solo_traveller au
8
2026-07-18 via Nuitee
R
Rajnesh family_with_children au
8
2026-07-18 via Nuitee
R
Ryan solo_traveller au
10
From the moment oriana greeted us and check us in I knew we were in for a wonderful stay. She was polite efficient and m
Pros:

Clean spacious close enough to food establishments but far enough away to not have to worry about people

Cons:

Absolutely nothing to complain about!!

2026-07-18 via Nuitee
Z
Zoe family_with_children au
10
Beautiful home away from home will be back again
Pros:

Great location beautiful room was so good and the staff were great

Cons:

I have no complaints

2026-07-18 via Nuitee
A
ALI family_with_children au
6
Good location/ staff hosting can improve
Cons:

We booked one night for my wife birthday. They neglected to send birthday cake to our room after I got confirmation on check in time.

2026-07-17 via Nuitee
S
Sheena1208 solo_traveller nz
9
Great stay
Pros:

Location was great! Tram was right outside the hotel.. everything is closeby.. beache is literally 5 mins walk away...
Clean. Requests attended to straight away
Lots of amenities
Staff are really friendly

Cons:

Maybe more if suggestion as we went at winter time...hopefully next time we book, thwy have a heated pool🥰🥰🥰...

2026-07-17 via Nuitee
R
Robert solo_traveller au
8
A comfortable, well-presented hotel with excellent bedding, friendly staff, and outstanding customer service that turned
Pros:

I had a very enjoyable stay at Crowne Plaza Gold Coast. The room was comfortable, well-appointed and spotlessly presented, and the bedding was excellent, making for a great night's sleep. The hotel offered good value for money and the overall experience was very pleasant.

I initially had some concerns regarding the parking fees, however the Reservations Manager took the time to assist me and promptly resolved the issue. As it turned out, the misunderstanding was on my side, and I appreciated the professional and courteous way it was handled.

Overall, I found the staff friendly, the facilities excellent, and the stay thoroughly enjoyable. I would happily stay here again and recommend it to others.

Cons:

Pretty much you had to take your own luggage to the room, but that was okay. They had trolleys and you could get to the park the car park in the basement so it was okay.

2026-07-17 via Nuitee
H
Harris solo_traveller nz
10
Best stay at surfers paradise
Pros:

Our stay was perfect for price and very nice and clean we will definitely be back

2026-07-16 via Nuitee
H
Hilary solo_traveller au
10
Pros:

We had the most incredible stay. Had 2 kookaburras on our 8th floor balcony the entire night! That was truly remarkable!

2026-07-16 via Nuitee
S
Siu Hung solo_traveller hk
10
Pros:

殷勤的服務,員工對我提出的要求反應很快。
極佳的位置,就在電車站旁,去Surfer Paradise或Broadbeach不過幾站距離。

Cons:

可能是淡季,餐廳每星期有幾天不營業,剛好在我入住那幾天。

2026-07-16 via Nuitee
J
Jonathan solo_traveller au
10
2026-07-15 via Nuitee
S
SHAILENDRA family_with_children au
8
Breakfast supervisor specially very attentive and professional, showers were leaking
Pros:

Location

Cons:

I booked three rooms and were offered rooms on different floors

2026-07-15 via Nuitee
H
Harris solo_traveller nz
10
Pros:

Loved everything about the stay

2026-07-15 via Nuitee
J
Jiaxing family_with_children au
7
2026-07-15 via Nuitee
B
Barber solo_traveller au
9
2026-07-14 via Nuitee
H
Hannes couple de
9
2026-07-14 via Nuitee
M
Melody solo_traveller au
8
Pros:

Great stay! The buffet breakfast was tasty, and the location is good. The G:link station is right across the street, and the beach is just a short walk away.

2026-07-14 via Nuitee
A
Adelfa family_with_children au
8
Pros:

comfy bed, clean facilities, friendly staff

Cons:

parking is not included in the accommodation fee

2026-07-14 via Nuitee