Crowne Plaza Surfers Paradise by IHG

Hotels
Crowne Plaza Hotels & Resorts
8.2 (6277 reviews)
2807 Gold Coast Highway , Gold Coast , au

Children allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food
Cons:
Outdated rooms
Staff communication issues
Early closing of amenities

Categories

Cleanliness
8.09
Clean and tidy rooms were noted, but there were mentions of outdated facilities.
Service
8.56
Staff were friendly, but some issues raised about communication among staff.
Location
9.1
Great location with easy access to beach, restaurants, and public transport.
Room Quality
7.55
Rooms noted as comfortable, but some mentioned being outdated.
Amenities
7.08
Facilities like the waterpark closed early; needs improvement for family access.
Value for Money
8.04
Good value for accommodation with breakfast, though some felt better options are available.
Food and Beverage
8.59
Breakfast menu and food quality received positive feedback.
Overall Experience
8.56
Overall pleasant stay, special mentions for celebrating the anniversary.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:33

Property Description

Luxurious Accommodation Options

Crowne Plaza Surfers Paradise offers a variety of ocean-facing rooms and deluxe suites, providing guests with stunning views of the Gold Coast coastline or hinterland from their private balconies. Wake up to the soothing sound of the ocean and indulge in a relaxing stay amidst luxury and comfort.

Dining Experiences

From food and beverage services in the tropical gardens by the resort-style pool to private dining at Balthazar Wine & Dining, guests can enjoy a range of culinary delights. Experience Queensland’s only revolving restaurant, Four Winds 360°, offering fresh seafood and Australian fusion cuisine while soaking in breathtaking sunset views.

Convenient Location and Attractions

Situated between Cavill Avenue and Broadbeach, the hotel provides easy access to entertainment, shopping, and dining options. Explore nearby attractions such as The Star Gold Coast Casino, Theme Parks, and Sea World, all within a short drive from the property. Book now for a memorable stay at Crowne Plaza Surfers Paradise.

Important information:

Please note that for reservations that have not been paid prior to arrival, the property will pre-authorize your credit card for the full accommodations amount anytime after booking to validate sufficient funds for your reservations. For more information, please contact the property using the contact details found on the booking confirmation.

Please note that there is a 1.5% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.

Please note all breakfast inclusive rates are for up to two adults only. Additional charges apply for extra guests.

Guests under the age of 18 years of age can only check-in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OOL

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 20 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 6277 reviews
Cleanliness: 8.09
Service: 8.56
Location: 9.1
Room Quality: 7.55
Amenities: 7.08
Value for Money: 8.04
Food and Beverage: 8.59
Overall Experience: 8.56
D
Danilo couple au
8
Amazing
Pros:

Outdoor was so beautiful and relax

Cons:

Pillows

2026-05-16 via Nuitee
S
Sharon extended_group au
9
Lovely time
Pros:

Breakfast was excellent, staff were very friendly and helpful

Cons:

All was great

2026-05-15 via Nuitee
R
Rory solo_traveller au
8
2026-05-14 via Nuitee
M
Mia-rose extended_group au
9
Amazing staff, room and overall quality
Pros:

Staff were incredible and so helpful. The bedroom was amazing for the price I was honestly expecting something small and simple but it was amazing!!!

Cons:

Our AC or heating wasn’t working at all it was detached from wall and buttons wouldn’t work. It got pretty hot at some points.

2026-05-14 via Nuitee
R
Rebecca solo_traveller au
7
Nice.
Pros:

Hotel was older but clean, tidy and well maintained

Cons:

I would have like an access point at the back of the building.

2026-05-14 via Nuitee
T
Tenteye solo_traveller au
9
Great location
Pros:

Great location, tram stop right out the front.

Cons:

Traffic noise

2026-05-14 via Nuitee
D
Debra couple au
10
This met our expectations it was comfortable clean and spacious
Pros:

This was an amazing stay every was perfect

2026-05-14 via Nuitee
R
Rwamuhizi family_with_children au
4
2026-05-14 via Nuitee
R
Regina couple au
9
2026-05-13 via Nuitee
S
Sky couple au
10
Excellent. Keep up the great work.
Pros:

Easy access. Clean and staff are friendly

Cons:

The ammenities toilet area where the dining room area is not clean.

2026-05-13 via Nuitee
D
Djamel couple au
1
Stay was good but price was overcharged & parking was not included
Pros:

Location and the apartment was good. Parking is Zero, too expensive & should be included

Cons:

Over charging for parking which should be included in the price. I paid $257 per night where another guest told me that he has paid $205 for the same type of accommodation

2026-05-13 via Nuitee
J
Jagdeep couple au
9
2026-05-12 via Nuitee
M
Marcus solo_traveller au
8
2026-05-12 via Nuitee
G
Gustavo family_with_children au
10
Pros:

The front desk staff was excellent; Judith was a lovely and helpful person upon our arrival.

2026-05-11 via Nuitee
L
LeeAnne solo_traveller au
7
2026-05-11 via Nuitee
W
Watson solo_traveller au
10
2026-05-11 via Nuitee
K
kyrsten solo_traveller au
10
2026-05-10 via Nuitee
J
Joshua family_with_children au
8
2026-05-10 via Nuitee
N
Nicole couple au
8
Pros:

Location

Cons:

The room was very small and although the balcony was very narrow , we would’ve liked a couple of outside chairs.

2026-05-10 via Nuitee
J
JABATEH JABATEH solo_traveller au
9
Good service
Pros:

The environment was good

Cons:

N/A

2026-05-10 via Nuitee