Mercure Kakadu Crocodile

Hotels
•
Mercure
7.8 (1315 reviews)
Flinders Street , Jabiru , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Customer Service
Location
Cons:
Dated Facilities
Food Quality

Categories

Cleanliness
7.3
The cleanliness was mentioned positively but some reviews implied the hotel felt dated.
Service
8.8
Multiple reviews praised the incredible customer service and helpful staff.
Location
8.8
The hotel is in a great location for exploring, particularly in relation to the national park.
Room Quality
7.3
Several reviews mentioned rooms being dated and some had issues with temperature control.
Amenities
7.8
Amenities were noted but there were comments on the need for updates and improvements.
Value for Money
7.3
Some guests felt the hotel was overpriced given the quality of accommodation.
Food and Beverage
6.8
Feedback on food was largely negative, with associated comments about the dining experience.
Overall Experience
8.3
Overall, guests had a pleasant experience, especially due to the service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:40

Property Description

Luxurious Wilderness Retreat
From the marble foyer to its uniquely shaped exterior, Mercure Kakadu Crocodile is a luxurious retreat in the wilderness of Kakadu National Park. The hotel features a central outdoor pool, surrounded by a landscaped courtyard, offering a serene and relaxing atmosphere for guests.

Convenient Location for Exploration
Just a 2.5hr drive from Darwin, this fully serviced hotel in Kakadu is the perfect base for exploring the nearby Ubirr, Nourlangie, and Jim Jim areas. Guests can easily immerse themselves in the natural beauty and cultural heritage of Kakadu National Park while enjoying the comfort and convenience of the hotel.

Comfortable and Well-Equipped Rooms
The spacious rooms at Mercure Kakadu Crocodile are designed for ultimate comfort and convenience, featuring amenities such as air conditioning, tea and coffee making facilities, minibar, cable/satellite TV, and a safe. With each room opening up to the central courtyard, guests can enjoy easy access to the pool and unwind in style.

Book your stay at Mercure Kakadu Crocodile for an unforgettable wilderness experience in Kakadu National Park.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: DRW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 1315 reviews
Cleanliness: 7.3
Service: 8.8
Location: 8.8
Room Quality: 7.3
Amenities: 7.8
Value for Money: 7.3
Food and Beverage: 6.8
Overall Experience: 8.3
J
Jannene • family_with_children • au
9
2026-05-02 • via Nuitee
M
Mark • solo_traveller • au
9
Pros:

Location. Reasonable food prices and great staff

Cons:

Nothing

2026-04-30 • via Nuitee
K
Kristen • couple • au
6
Pros:

Nice enough but overrated

2026-04-28 • via Nuitee
V
vidyadhar • couple • au
7
2026-04-27 • via Nuitee
J
James • couple • gb
8
A comfortable stay at a unique hotel
Pros:

A unique hotel that should be credited for commitment to the crocodile theme! Entering reception through the croc's mouth was a delight. Our room was clean and functional, a little basic (shower over bath for example). The common facilities were good, the restaurant was also good. Gift shop and art shop on site. Cultural centre about 2km away. Local hotspots were closed for the season during our visit.

Cons:

The beer at the bar was very expensive - $19 for a pint. The surrounding town didn't seem to offer much for visitors.

2026-04-27 • via Nuitee
J
joseph • extended_group • au
10
2026-04-26 • via Nuitee
T
Thury • solo_traveller • ch
9
2026-04-26 • via Nuitee
D
David • couple • au
7
Friendly staff. Rooms dated and could be better cleaned. A bit expensive.
Pros:

Friendly staff. Nice pool.

Cons:

Room a bit dated. Could be cleaner - including clearing breakfast dishes from previous guests. Quite expensive.

2026-04-24 • via Nuitee
P
Peter • solo_traveller • au
8
Comfortable
Pros:

Interesting building full of beautiful artworks

Cons:

No

2026-04-23 • via Nuitee
S
Suzanne • couple • au
8
2026-04-23 • via Nuitee
K
Kai • solo_traveller • fi
10
2026-04-22 • via Nuitee
T
Travis • couple • au
9
2026-04-21 • via Nuitee
K
Kieran • solo_traveller • au
8
Enjoyable stay at the Crocodile
Pros:

Staff friendly and helpful. Room was spacious. Very large comfortable bed.

Cons:

All good really

2026-04-18 • via Nuitee
W
Willeke • couple • nl
9
2026-04-18 • via Nuitee
J
Jill S • solo_traveller • us
8
2026-04-17 • via Nuitee
L
Letitia • family_with_children • au
7
2026-04-14 • via Nuitee
R
Robyn • couple • au
5
Dirty & Disappointing - Not value for money.
Pros:

Location was central to the activities that we planned.
Front desk staff were approachable and friendly.
The gift shop, foyer and restaurant were well presented.
The restauraunt/bar staff presented a bottle of sparkling wine for our enagement that day.
The Crocodile Spring Rolls were nice.
The Steak was nice but not hot.
The Salmon was dry after sitting because of the entree mains mix up.

Cons:

There was large population of Blow Flies near the entrance of our room that swarmed in when we opened the door and there were lots of dead Blow Flies in the window/door tracks.
Ther exterior of our sliding glas doors was very dirty and the grounds were not well kept. The edges of the lawns had not been trimmed and there were grass clippings sprayed and stuck to the glass doors.
The bathroom shower is outdated.
The laundry facilities were absolutely filthy.
The courtyard gardens were not well kept - weeds in the garden beds, plants require pruning, leaves need to be cleaned up, gravel/rocks from garden beds need to be cleaned up.
Pavers were covered in mould and need high pressure cleaning.
The menu options were limited with many options not available on the night when we used the restaraunt. There was a communications challenge with the waiting staff as Australian was not their first language - the wrong drinks were delivered and our entree was not placed and brought out to our table before our mains.
When they took our mains meals back because our entree had not been delivered we suspect the meals were put in/under a warmer and when they were re-delivered they were not as fresh as we expected and the Salmon order was dry.
The batteries for the Fan/Light and TV remotes were flat and required replacement.
Ceiling Fan blades were very dusty.
The walls around the motel have been painted with a red ochre and is very grubby.
Our vehicle was broken into on the last night of our stay ... fortunately nothing was stolen. I suspect that elements of the local indigenous population were checking my vehicle refrigerator for alcohol.
We were celebrating our recent engagement after a proposal in a Helicopter over JIm Jim Falls. With the hype that is associated with this iconic motel in a world heritage NP the facilitty was disappointing.

2026-04-13 • via Nuitee
R
Rebecca • couple • au
9
We loved it here , would stay again
Pros:

Great restaurant, pool great, staff we’re brilliant

2026-04-13 • via Nuitee
P
Philippa • couple • gb
9
Great place to stay in Kakadu
Pros:

Excellent location and very good facilities

Cons:

Nothing

2026-04-13 • via Nuitee
N
Nicholson • couple • au
7
Comfortable and convenient
Pros:

Location and facilities

Cons:

Bathrooms are a little tired

2026-04-12 • via Nuitee