Hotel St Francis

We were in Santa Fe for a wedding. The Hotel St. Francis is in the historic district and within walking distance of the multitude of stores and restaurants (you are steps from Cafe Pasqual!). The rooms are spacious enough for two. There is a bar on the premises that is worth a visit.

Hotel St. Francis has a relaxed friendly vibe. The entire staff (especially Brandon and Sarah at the front desk) are so friendly and helpful and patient. The bartenders make great specialty drinks and there is a great front porch with plenty of seating to people watch. The lobby is spacious with comfortable seating areas. The staff put out delicious anise cookies and free coffee. The rooms are fine with good sheets and pillows and good water pressure on the shower. There are lots of old photos and frames pages from old books which were interesting. The best part was how comfortable the staff made us feel.

The hotel is beautiful and the location is excellent. The parking is a nightmare. They seem very short on staff. The valet also acts as the bellman. That is if someone wants to help you. They had one employee that seemed to be in his own world. (It was not a good thing!) We took his instructions on parking. We were very lucky to not get an expensive parking ticket! This coupled with paying $25.00 a night for valet parking! The A/C was not working properly. It was hot and miserable at night. We stayed one night in a queen room, 309. It was tiny. We moved to a king. It was much better, just hot. The bar was lovely as well as the porch. The bartender James is excellent. You have to ask for a coffee maker and ice bucket for your room. It’s a beautiful property but you see guests having to put ice in a garbage can! They do serve coffee in the lobby each morning. Again, they seem short staffed. It could be a great place but when you have to ask over and over for a service, the points go down quickly.

Small rooms but very comfortable

The location of this hotel was perfect.. The staff was hospitable, friendly and very welcoming. Our room was clean and it surpassed our expectation. We enjoyed cocktails and lite bites in Secreto as well. Great hotel to stay in! Highly recommend.

The staff was extremely accommodating and kind. The hotel is in a fantastic location, very close to the main plaza. The hotel itself is beautiful and there are really cool historical photos up on the walls. It is beautiful.

This is a quaint, calm-looking hotel with moderately subtle touches of religious iconography in the public areas. The classic room doesn't have chairs and there's no instructions on how to use the in room safe. Staff are very helpful and friendly. It seems designed to try to encourage light socializing in the lobby and patio. It's good for a brief stay.

It’s close to the plaza and quieter than I thought it would be. Valet parking is nice too.

Everything. If you want to experience Santa Fe. Stay here!!!

Location

Great location, staff was incredible and onsite bar was cute with great old fashioneds made by TJ!

Deeply comfortable bed, elegant and understated decor throughout the property, lovely lobby for sitting with a book or the crossword.

We visit Santa Fe every 6 months or so - we wouldn't stay any place else - management and staff are absolutely amazing - Sara, Steven, Brandon, Gabriel and Sarah are wonderful - the bar management and staff Zeph, Hector, TJ, and Storm are amazing - they won't hesitate to make you one of their signature drinks - Mary and all the housekeeping staff will make sure your room is clean and tidy - maintenance ensures the hotel is operational and safe for all guests - everyone treats you like family and not just a guests - we really can't say enough about all these amazing individuals - we love them all and always can't wait for our next visit!!!

Do not do it! It may be slightly cheaper in the area, but if you value sleep AT ALL do NOT stay here.
The AC doesn't work so then you have to open the windows, but even with the windows closed the noise level is INSANE. I am a heavy sleeper and younger so noise does not usually bothered me, but there were unmuffled cars, police sirens, yelling, blasting music, literally any nuisance you can imagine was outside of our window. THIS IS NOT THE ONLY REVIEW TO SAY THIS. LOOK AT THE OTHER REVIEWS.
The rooms are smaller, historic, and nice. I enjoyed the hardwood floors. All of this is written off because of the noise and AC. Genuinely, you can't sleep here. Pick somewhere else that is probably the same price, save yourself the anguish.

We brought our 18-month-old to Santa Fe at the end of March and stayed at two Heritage properties. Both let us down badly enough that I started taking photos for legal evidence.

At Hotel St. Francis the AC had been broken for at least three days before we arrived. Staff knew and said nothing, no heads-up even though a toddler was coming. We found out only after unloading the car and checking in. Nobody offered to move us or help with our bags. To make it right, St. Francis promised an upgraded room at the Eldorado Hotel & Spa (a clearly worse hotel).
The Eldorado made it worse. We'd said plainly we needed to be away from the pool because our toddler's naps depended on it. They agreed, then put us closer than promised, then moved us to a room that was a downgrade from the upgrade we were owed.

The third-floor windows swung fully open, no limiter, with a couch underneath to climb and nothing to catch a fall. We found a prescription pill on the floor from a previous guest, where our daughter could reach it. Photos of both. At 2 AM my phone slipped under the bed, security was no help, and my wife sliced her hand on a rusty staple while we lifted the mattress and boxspring ourselves. A crib we confirmed twice never showed. And when I calmly asked housekeeping how much longer they'd be, 20-plus minutes past nap time, they cut me off mid-sentence. Twice.

We escalated formally to Heritage leadership and got a partial refund for St. Francis, nothing else. No word on my wife's injury, the medication, the broken upgrade promise, or the travel credit we lost because they never disclosed the AC problem in time to cancel. We followed up repeatedly and it's still unresolved.

This wasn't one bad night, it was failure on failure across two properties, some of it dangerous, with corporate no better. We won't be back, and with little kids, think hard before booking here. Cainan Harris, their VP of Operations, should find a new role, because cleaning up messes his hotels created isn't a strength.