Hyatt Place Fair Lawn Paramus

The pool was closed which was extremely disappointing. We booked through expedia and they refused to authorize a refund because buried in the fine print it said that the pool was closed. 5 other places in the listing said the pool is open.

Acceptable place to stay. Breakfast was good and I was able to access the gym when needed. The room was fair and clean. The mattress had a dip and the bathroom door was entirely too close to the toilet.

It is not a bad hotel but the rooms are tired, the staff is not too accomidating and you get the feeling they want to get you in and out. Office chair in room was broken and towels were cheap and small.

Not dirty, but just an old tired hotel and the staff acts the same ay. Bar is just barely functional

The room could have been a little cleaner, but overall, it was satisfactory.
The bathroom walls had dust and hair on them. Spare blankets also had hair in them. I suggest a bottle of water and a new refrigerator. Mine never seemed to get cold. Also tried the yogurt first morning we checked in, and it was sour and tasted old.

The pool was broken. The elevator was broken. The outside smelled like a septic system. The hotel was noisy. Bathroom was so small - the door hit the toilet when opening and there was no room to to stand when closing the door. Also the maid entered my room even with the do not disturb sign up.

I booked a king size bed. Zupon check in? I was told only queen size beds were available. I continued with the booking and when arriving to the room, I was met with FULL SIZE BEDS. They then offered me 4000 in Hyatt points, that was supposed to be visible within 24. Hours and I still haven’t received. I called back 2 days later and was out on hold twice and never attended. The staff member that helped me name was Musti. Unacceptable.

The bed in my room was not very comfortable and seemed smaller than a standard queen. There was also drilling noise in the hallway one morning, which sounded like construction or repair work and was quite disruptive. In addition, the bathroom door made a loud squeaky noise when opening and closing. I was staying for a total of 3 nights, so these issues affected the comfort of my stay. I would like to request reasonable compensation or a partial refund for the inconvenience and overall experience.

For starters, the hotel had a terrible odor throughout the lobby and hallways. (mixture of bowling alley and Marijuana). Additionally, we had reserved a king bed room but were told upon check -in that no king rooms were available, and were placed in a double room instead. The beds were quite narrow, and weren't spacious enough to be comfortable. Also, the room mirror light did not turn on.
Upon contacting customer service to complain, I was told that the smell came from outside and there's nothing the staff could do about it. Regarding the lack of room availability, I was informed that the staff had supposedly offered the double room as an 'upgrade' and that I had agreed to it. Well, what was I supposed to do exactly?!? They told me the room I had reserved wasn't available. It was late at night, I wasn't exactly running around to find a different hotel! A double room is certainly no upgrade from a King room. In short, I was extremely disappointed with the experience.

No other hotel in immediate area, so we are stuck with this choice. We had a handicapped room with a tub. A walk in shower would have been much easier and safer.

everything was OK, the bathroom light made it terrible loud rattling noise, but I never even requested repair we were only there for a few days

We have stayed here for years for holidays and visits to family. They do a wonderful job and the hotel is excellent. It is also a great place to stay if you are going to go into New York City for the day. We take the local bus and yes, it takes an hour to use the bus, but it is part of the fun of people watching or reading my kindle while I am riding. It saves a great deal of stress!

I hate leaving negative remarks. Especially of the Hyatt brand since I have very good experiences with the brand. Overall the staff was great. The location is good for shopping and restaurants nearby. 30 minutes The from NYC . The hotel is somewhat run down and in need of repairs and renovations.

Our room far exceeded our expectations. It was spacious and thoughtfully laid out. Very clean. Quiet. It is located right next to a steak house and close to stores.

Great room great spot for a game

Bugs in the room, poor condition of rooms, bad smell, curtains ripped,

Free coffee in the morning

yes. the service was excellent and courteous.

I had a an issue with no hot water on my first morning their boiler broke, but they kept insisting it was the town‘s problem. I asked the manager how Hyatt will compensate me for having to take a cold shower she took my room number did nothing left another message at checkout five days later she did nothing

The first morning we were there I had an appointment and wanted to shower before I went , there was only cold water I had to take a cold shower. When I asked the front desk the young man had no idea what he was talking about. He said we are calling the town. Next day when I saw the mgr I asked how Hyatt would compensate me for the inconvenience she asked my room number, I told her, nothing was done. My stay there was 5 days plenty of time to try and make a guest happy. I left another message at the front desk when I checked out they said she would call . She never called . This mgr obviously doesn’t want a repeat guest. I have stayed there 3 times previously. Not anymore

I expected the room to be so much cleaner. The bedding was dirty. The room smelled. And the carpet was nasty. Staff was nice. Don’t get the salad that they sell at the bar, it comes with no chicken and no dressing. Oh and no croutons. The breakfast eggs were also nasty.