Hyatt Place Boise/Towne Square

Hotels
•
Hyatt Place
8.2 (742 reviews)
925 North Milwaukee Street , Boise , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and welcoming staff
Great location
Cons:
Breakfast service issues
Some rudeness from staff
Inconsistencies in cleanliness

Categories

Cleanliness
7.66
Clean property with some issues in public areas as mentioned.
Service
8.63
Mixed feedback; most staff were friendly, but one instance of rudeness noted.
Location
9.17
Great location near various attractions, well-received by guests.
Room Quality
8.12
Rooms were generally clean and comfortable, though some reported dated decor.
Amenities
8.15
Good amenities including a pool and breakfast, but some complaints about breakfast service.
Value for Money
8.11
Perceived as good value, especially during discounted rates.
Food and Beverage
7.16
Breakfast quality varied; some guests found it lacking.
Overall Experience
8.63
Overall a positive experience, with several guests expressing willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:08

Property Description

Luxurious Amenities
Hyatt Place Boise/Towne Square boasts an indoor pool, 24-hour fitness centre, and free Wi-Fi in all rooms. Relax in comfort with a flat-screen TV, refrigerator, and coffee machine in each room.

Convenient Services
Enjoy a free transfer service, 24-hour reception, and on-site café. Take advantage of meeting facilities, dry cleaning, and guest launderette for a stress-free stay.

Ideal Location
Located in Boise, just 7 km from Boise Air Terminal Airport, this hotel offers convenience and comfort for all travelers.

Experience the perfect blend of luxury and convenience at Hyatt Place Boise/Towne Square. Book now for an unforgettable stay!

Important information:

Please note that all pets must be housebroken, and only dogs under 50 lbs are allowed on site. Please contact Hyatt Place Boise/Towne Square directly for additional information regarding pet policies and fees.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BOI

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.2
Based on 742 reviews
Cleanliness: 7.66
Service: 8.63
Location: 9.17
Room Quality: 8.12
Amenities: 8.15
Value for Money: 8.11
Food and Beverage: 7.16
Overall Experience: 8.63
R
REDDY • couple • us
4
Pros:

Hand wash sink blocked

2026-04-18 • via Nuitee
M
Maric • family_with_children • us
10
Loved the stay and would be happy to stay again in the future!
Pros:

The breakfast was good! Lots of options for different dietary needs.

Cons:

The comfortors are a little loud and scratchy and slip out from beneath the sheets above them.

2026-04-18 • via Nuitee
K
Kristyn • solo_traveller • us
8
2026-04-16 • via Nuitee
S
Steffany • couple • us
10
Will stay here again.
Pros:

Nice and clean.

Cons:

N/A

2026-04-16 • via Nuitee
T
Tanya • solo_traveller • us
7
Pros:

The check-in was easy, and the staff was pleasant

Cons:

The beds we ok. We had a room with a hideabed with no extra blankets and pillows, and the hideabed mattress was very lumpy

2026-04-15 • via Nuitee
M
Michelle • couple • us
10
2026-04-15 • via Nuitee
A
Amelia • solo_traveller • us
10
Pros:

The bed was comfortable, the room was nice and had a refrigerator, TV and my dog was welcomed. We didn't make it to breakfast and my grand daughter met me there and we hung out at the pool which was a complete delight.

Cons:

One of my pillow cases looked like it was washed but something crusty was left behind. I didn't like being in an ADA room because it was disjointed, understandably of course.

2026-04-14 • via Nuitee
T
Twylia • solo_traveller • us
3
Pros:

Breakfast

Cons:

My credit card was misused by staff and was charged up to 10 times. I did not get all of my money back either. Missing a $ 1.13. It's not the amount of the money I worry about it's the bender your staff went on with my card without my permission. Especially when I didn't buy a thing!!

2026-04-14 • via Nuitee
C
Carina • family_with_children • us
10
A better mattress at the sofa bed
Pros:

Staff at front seat was friendly
Not so much the lady in the department of breakfast

Cons:

You guys leave bottles of water and if they drink are $8 each
Ok if something is left in my room that I didn’t request I won’t pay
At first I thought they were free light was off I only had light on on sofa area so I could have drink that water with out reading. until I read I’m like $8 each??

2026-04-13 • via Nuitee
• family_with_children • us
9
2026-04-13 • via Nuitee
H
Harlin • solo_traveller • us
8
2026-04-13 • via Nuitee
B
Butler • family_with_children • us
9
Very Pleasant stay
Pros:

The first room we had the A/C was not working and the promptly moved us into another room.
Nice size room.
Check in was easy.
It has nice that checkout was at noon.

Cons:

Pillows could be better quality.

2026-04-13 • via Nuitee
C
Clements • solo_traveller • us
7
Okay for a quick stay good location
Pros:

The swimming pool

Cons:

The bed had hair in it like a dog was in there

2026-04-12 • via Nuitee
M
Michelle • family_with_children • us
1
Horribly handled canceling our booking
Cons:

We were near the end of an 8 hour leg of our trip, driving to the hotel, when we got a call that they were overbooked and canceled our reservation. They told us they called a nearby hotel who had a room to accommodate us and told us to give them a call. We called and the suggested hotel did not have room. We were on the phone for nearly an hour and were booked at a different hotel which we found out did not even have enough beds for our whole party. We were told we couldn’t be moved into the room we were promised and we ended up having people sleeping on the floor. There was a total lack of ownership about the cancellation. In fact they blamed it on booking.com, though they had sent us a welcome email and confirmed a special request for our room not 7 hours before canceling on us. Their attempt at remedying the situation was insufficient at best (telling us to call another hotel, that’s it). They had us scrambling and stressed and ultimately in a terrible situation without enough beds. I emailed the location with this complaint and they have yet to respond.

2026-04-12 • via Nuitee
• family_with_children • us
8
2026-04-11 • via Nuitee
J
Julian • solo_traveller • us
10
2026-04-11 • via Nuitee
C
CJ • family_with_children • us
9
Pros:

The rooms were spacious. The value and location.

Cons:

Bed blanket had red stains on it.Pool was dirty.

2026-04-10 • via Nuitee
K
Keith • extended_group • us
10
Good overall
Pros:

The room and breakfast were good.

Cons:

I hate any cashless businesses

2026-04-09 • via Nuitee
K
Karen • couple • us
10
Very nice hotel at a good value
Pros:

Clean, comfortable- good breakfast

2026-04-09 • via Nuitee
E
Ellen • solo_traveller • us
7
Comfortable, in a great location—with a little less attention to fees, and a little more attention to details, this prop
Pros:

Great location; good breakfast: lots of choices and the coffee was good.

Cons:

Fee to check in early (before 15:00) even if room is ready.
As early as I was checking in, I was surprised to be given a room next to the (noisy) elevator. I had to ask to be moved, which they were happy to do, but I'd have liked not to have had to take that extra step/ time.
The sink in the room needed attention: it was very slow to drain.

2026-04-08 • via Nuitee