Hyatt Place Fort Worth / Cityview

Convenient, quiet and clean

Comfortable beds and very good breakfast.

Convenient location —we attended a concert at Dickies and it was easy to get in and out to the venue. The night and day shift staff were very friendly!!!

Friendly staff and welcoming as we walked in. Quick check in and the breakfast area was a hit with the kids the next morning.

This was the worst hotel I have ever stayed in.

My expectations are low - room must be clean, sanitary, and with basic necessities. Highlights of our stay: cockroaches, no ac, run down room, terrible customer service (except for Sam – he was kind and sweet).

AC in our room did not work. The room was so hot we barely slept. The heat triggered a severe migraine for me and a headache for the other guest. We were never told about AC issues at check-in. In the morning, we told the front desk about it, but we felt completely dismissed despite staff admitting they knew there was a problem and were sending maintenance to fix it. They said they did not know the night before (but they miraculously knew the morning we brought this up???)

I don't have proof, but I think they hoped we wouldn't notice.

I asked them for a resolution/options - they offered nothing. They said AC would be fixed. I asked for fans if it wasn’t. They said they didn’t have any.

I emailed hotel manager - never heard back.

AC was not fixed - we had another terrible night (it was hot in the 80s).
Next night - we got moved to another room - AC worked at first, but stopped mid-night.

And then there was the cockroach! And not a small one! it was gigantic - over 2in long, sitting on the bathroom wall. it was traumatic!

The room was run down: bedding with holes and stains, wrinkled carpet, broken chairs.

Our stay was uncomfortable, unsanitary, and completely unacceptable. I strongly advise looking elsewhere!

Stayed here to attend a concert at Dickies and the location was about 10-15 mins away. Convenient. Next to a Target that we walked to to do some retail therapy and to get some Starbucks. Room was nice and clean. AC worked great! Staff were great! Everything was perfect. Thanks!

Good value for the money. I really appreciated the courtesy of the night clerk moving me to a quieter room,when the AC unit made some noise. The breakfast quality was good with fresh cooked food and the woman running the breakfast room was friendly; this factor will probably result in my return to this hotel in the future. Also, my room was clean.

I really appreciated the night clerk moving me to a quieter room. The breakfast quality was good with fresh cooked food and the woman running the breakfast room was friendly; this factor will probably result in my return to this hotel in the future. Also, my room was clean.

Everything!

Good experience overall. There was a snafu with my late checkout as a benefit of my world if Hyatt elevated status but the general manager went out of his way to make it right and so I give this hotel a 5 star review. Great job with guest recovery, Daniel. I recommend this hotel to anyone in the area.

Checked in on 3 february, customer service staff was rude. When I check out the next day on guy was on his phone, personal conversation. This dude didn't even put his phone down. The one thing I asked for one a bill because the one he gave didn't show the correct balance due. He said he could provide it until noon at check out, weird but okay. Banking says 160, paper receipt says 130, you can't make this crap up. Then when I go to call guess what, nobody answers any of the numbers.

This is a perfectly nice and affordable hotel choice. I’ve been here before And I will probably stay here again. The check-in was good. Most of my interactions with people here were good. There was one time when I was down in the lobby waiting to talk to someone at the front desk or something and there was another man also waiting. While we were waiting two of the guys were talking back-and-forth with each other. While we were standing there. Other than that, though everything was fine.