Hyatt Place Ontario/Rancho Cucamonga

Hotels
•
Hyatt Place
8.1 (756 reviews)
4760 Mills Circle , Ontario , US
+1 909-980-2200

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean room
Friendly staff
Great location
Decent size room
Good breakfast options
Cons:
Issues with cleanliness
No microwave
Some noise disturbances
Poor housekeeping
Room arrangement problems

Categories

Cleanliness
6.68
Multiple reviews mention issues with cleanliness, including dirty rooms and unclean facilities.
Service
8.65
Positive comments about staff being accommodating and friendly.
Location
8.69
Frequent praise regarding the convenience and accessibility of the location.
Room Quality
7.64
Some reviews mention good room size, but also issues like noise and inadequate bedding arrangements.
Amenities
8.17
Amenities include a good breakfast and available refreshments at reception, albeit some feedback on breakfast restocking.
Value for Money
8.13
Generally perceived as decent value for the price, considering room size and location.
Food and Beverage
8.18
Breakfast was noted positively, with a good variety, but some mention of it not being refreshed quickly.
Overall Experience
8.65
Mixed sentiments, but overall a satisfactory experience given the strengths in service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:24

Property Description

Spacious Accommodations with Modern Amenities

This California Hyatt Place hotel, just 3 miles from Ontario International Airport, offers guests comfortable rooms equipped with 42-inch flat-screen TVs, minibars, free Wi-Fi, and separate seating areas.

Relaxation and Recreation

Guests can unwind by the outdoor pool or stay active at the 24-hour gym. For those in town for work, the business center and meeting facilities provide convenience.

Convenient Location and Nearby Attractions

Located next to Ontario Mills Mall, this hotel is also close to Scandia Amusement Park and Etiwanda Gardens, making it an ideal choice for both leisure and business travelers.

Book your stay at Hyatt Place Ontario Mills for a perfect blend of comfort and convenience.

Important information:

Breakfast is served Monday-Friday from 06:30-09:00 and Saturday/Sunday from 07:00-09:30.

All room type requests are subject to availability upon check-in and cannot be guaranteed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ONT

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.1
Based on 756 reviews
Cleanliness: 6.68
Service: 8.65
Location: 8.69
Room Quality: 7.64
Amenities: 8.17
Value for Money: 8.13
Food and Beverage: 8.18
Overall Experience: 8.65
A
Alexis • couple • us
8
Nice area, friendly staff. Could use better cleaning
Pros:

We loved that it was close to everything we could need. Shopping, dining, gas stations, and freeway access. The staff was very polite and helpful with any questions we had. The room was a really good size.

Cons:

We stayed in a king room that included a couch. The couch and footrest had multiple stains on them which was very gross. Me and my husband didn’t dare sit on it or set our things on them. The mirror across from the restroom had finger marks and smears so I’m pretty sure that hadn’t been cleaned either.

2026-10-20 • via Nuitee
A
Ana • couple • us
10
2026-10-19 • via Nuitee
Z
Zuazo • solo_traveller • us
10
Pros:

Great

Cons:

Nothing

2026-10-12 • via Nuitee
J
Jamie • couple • us
4
It was ok
Pros:

Elevators didn’t work so we had to use the stairs and we were on the 3rd floor. It took a very long time for us to be greeted when checking in

Cons:

That elevators didn’t work. We should have been given a heads up or a discount for the inconvenience

2026-10-12 • via Nuitee
E
Esmeralda • couple • us
8
Pros:

close to many restaurants and attractions

Cons:

elevator was not working and had to carry luggage for 3 flights of stairs also parking was very limited, after letting staff know they gave a parking permit to park accross the street

2026-10-12 • via Nuitee
L
Lizette • family_with_children • us
1
2026-10-08 • via Nuitee
R
Rubalcava • couple • us
9
Pros:

Nice big room and location.

Cons:

Only one elevator working. Took a while to get to and from your room.

2026-10-08 • via Nuitee
G
Gonzalez • couple • us
10
It was comfortable and relaxing
2026-10-07 • via Nuitee
D
Dominguez • solo_traveller • us
1
Not plesant
Pros:

Area was convenient

Cons:

working on lobby, no ac and only 1 elevator working. The room was great and spacious, but the sofa was very dirty.

2026-09-17 • via Nuitee
R
Ramil • solo_traveller • us
10
2026-09-14 • via Nuitee
C
Ching Ting • extended_group • hk
6
Pros:

房間大

Cons:

很舊

2026-09-11 • via Nuitee
V
Vivian • family_with_children • us
10
2026-09-10 • via Nuitee
D
David • extended_group • us
10
Pros:

Loved everything about my stay from breakfast to room comfort to how close ur off the freeway and all the food spots around

Cons:

Elevator took forever

2026-09-09 • via Nuitee
M
Maira • solo_traveller • us
10
2026-09-06 • via Nuitee
I
Irina • couple • us
1
The worst hotel experience ever!!!!
Pros:

The property is right on the highway, but its location is fine.

Cons:

Second day of my stay I found two bedbugs in my bed. They bit me which later caused an infection. Hotel was super rude and did not help me remediate the event fully. They did some dry cleaning, but said they cant help me with suitcases, etc..In addition, they had the nerve to send me an email saying that they cleaned my clothing and my suitcases, and paid for my alternate hotel, which was an atrocious lie. They promised to refund me- and did not do even that! Gave me half my money back)
I have never been in stressful event in a hotel like this, and I don’t wish it to anybody. Still waiting for the promised refund. May it be on Hyatt shame list.

2026-09-05 • via Nuitee
R
Raymond • solo_traveller • us
9
Pros:

It waa very clean 👌

Cons:

A few homeless people asking for money outside when I got there

2026-09-03 • via Nuitee
J
Jenny • couple • us
7
2026-09-01 • via Nuitee
J
Jessica • couple • us
9
The stay was great
Pros:

Convenient

Cons:

Renovation

2026-09-01 • via Nuitee
G
Gabriele • family_with_children • it
8
2026-08-30 • via Nuitee
Y
YANN • family_with_children • pf
7
2026-08-28 • via Nuitee