Hyatt Place Dallas/Plano

Hotels
•
Hyatt Place
8.3 (604 reviews)
3100 Dallas Parkway , Shepton , us
+1 972-378-3997

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean room
Friendly staff
Good breakfast
Good location
Cons:
Roach problem
Room temperature issues
Parking lot lighting

Categories

Cleanliness
7.55
Many mentions of cleanliness, but some rooms experienced issues (e.g., roaches).
Service
9.05
Staff were described as friendly and helpful in several reviews.
Location
8.55
Good location mentioned frequently, though some noise issues reported.
Room Quality
7.55
Some negative comments about room amenities and comfort.
Amenities
8.05
Good breakfast options and pet-friendly, though missing some items like microwaves.
Value for Money
8.55
Overall good value mentioned, despite some price concerns.
Food and Beverage
8.55
Breakfast was often praised, though varied in quality.
Overall Experience
8.55
A generally positive experience with multiple return guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:55

Property Description

Modern Amenities and Convenient Location

Hyatt Place Dallas/Plano boasts a fitness centre, outdoor pool, and complimentary shuttle service. The air-conditioned rooms feature free WiFi, cable TV, and a fridge, ensuring a comfortable stay. Located near Gleneagles Golf and Country Club and Shops at Legacy, guests can enjoy both leisure and shopping options.

Exceptional Services

With a 24-hour front desk, guests at Hyatt Place Dallas/Plano can expect top-notch service round the clock. The hotel's convenient location offers easy access to various shops and restaurants, making it an ideal choice for travelers looking for a blend of relaxation and convenience.

Accessible and Relaxing Stay

Conveniently situated just 25 minutes from Dallas-Fort Worth International Airport, Hyatt Place Dallas/Plano provides a relaxing retreat with modern amenities and exceptional service. Book now for a memorable stay!

Important information:

Guests must be 21 years of age to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DAL

Location

Guest Reviews

8.3
Based on 604 reviews
Cleanliness: 7.55
Service: 9.05
Location: 8.55
Room Quality: 7.55
Amenities: 8.05
Value for Money: 8.55
Food and Beverage: 8.55
Overall Experience: 8.55
B
Babe • family_with_children • nl
9
15 minuten
Pros:

Very nice and very good staff

Cons:

Clean

2026-08-04 • via Nuitee
A
Alondra • solo_traveller • us
10
2026-08-04 • via Nuitee
C
Constantine • solo_traveller • us
10
2026-07-17 • via Nuitee
K
kkskcodymom • NONE • Dallas, Texas
10
Great service and a comfortable stay
Pros:

The employees at this hotel, especially Patti, the general manager, and Arturo, went above to ensure that our stay was comfortable. The rooms were clean and comfortable, although the hotel is showing its age. Could use a refresh with the decor, but really no complaints the functioning of the hotel itself. I would stay here again in a heartbeat

2026-07-12 • via Tripadvisor
M
Mtnfoodie25 • NONE • Durango, Colorado
10
Southern hospitality!
Pros:

This hotel is impeccable and the breakfast is very good with excellent fresh options and hot dishes. Very nice amenity. Best part is the staff is incredibly friendly and professional. It is not the newest hotel you can stay in but it is very well cared for and clean and enough updates have been done that it does not feel dated. Highly recommend.

2026-07-09 • via Tripadvisor
Y
Y7795HEdeniseh • NONE
10
Great experience!
Pros:

I'm a meeting planner and have stayed in many hotels. This hotel is a gem. The staff take great pride in their jobs and do them very well from the cleanliness, to the delicious food, and to the great customer service at the front desk. You can often feel how happy employees are when you walk into a hotel, and this hotel practically gives you a hug when you walk in. The free breakfast is delicious with freshly made scrambled eggs with sauteed peppers & onions, and their Starbucks barista machine can make lattes. There is also an outdoor pool. The location is perfect as it's right by the interstate. We were only 6 minutes from the Legacy West shopping area and 20 minutes from downtown. Once outside the hotel, you can walk to the strip mall next door where there's a Tom's Supermarket, Starbucks, and other retailers. It's an easy walk.

2026-07-06 • via Tripadvisor
B
Brandi • family_with_children • us
6
Pros:

Location was convenient.

Cons:

Beds weren’t comfortable.

2026-07-06 • via Nuitee
T
Tamara • couple • us
9
2026-07-05 • via Nuitee
D
Deborah • couple • us
9
2026-06-29 • via Nuitee
J
jorge • extended_group • us
10
Great stay
Pros:

Clean

Cons:

It’s great

2026-06-29 • via Nuitee
A
Anna • solo_traveller • us
10
I’d stay here for the breakfast again
Pros:

Breakfast!

Cons:

None

2026-06-28 • via Nuitee
W
Wissara • family_with_children • us
8
2026-06-25 • via Nuitee
S
sonya • family_with_children • us
10
2026-06-25 • via Nuitee
K
koteswararaoj2026 • NONE
4
Double Beds are NOT Queen Beds!
Pros:

I am writing to express my disappointment with the lack of professionalism displayed by your front desk staff and management. We were explicitly assured that our room would have two Queen beds—an essential requirement for accommodating four adults—but were instead placed in a room with two double beds. The team would greatly benefit from additional training on accurately communicating room types and delivering a standard, professional customer experience.

2026-06-24 • via Tripadvisor
S
Srećko • couple • hr
10
2026-06-22 • via Nuitee
K
Kollie • solo_traveller • us
6
I stayed at hyatts and this one didn’t live up to what I’m familiar with
Pros:

I was charged twice for room

Cons:

Communication between customer service team

2026-06-19 • via Nuitee
S
Shamel • family_with_children • us
8
2026-06-17 • via Nuitee
E
Emilio • solo_traveller • us
10
Pros:

Cleanliness, friendly staff

2026-06-17 • via Nuitee
E
Emilio • solo_traveller • us
10
2026-06-17 • via Nuitee
D
doris • family_with_children • us
8
The bathroom drying off tiles, sheets and pillowcases were dull and denge
Pros:

Breakfast was good. I saw the cook from a distance.

Cons:

Breakfast was good.

2026-06-15 • via Nuitee