Springhill Suites Marriott Quail Springs

My room was not cleaned as promised. Cleaning every other day. So trash and food from various services were left in my room. It was decided by Hotel management that since I was leaving the next day it was not necessary to remove trash and garbage from my room. So I had to reside there with the rancid odor in my room.

Also someone from the Hotel BREACHED the SECURITY of my room. When I returned to my room the evening before leaving, I discovered my door was left ajar by the deadbolt and left open. I reported this to the Hotel staff and management and nothing was done about it.

I also reported the incident to Marriott customer service supervisor and was told there was nothing that they could do. I asked for a refund or some sort of compensation and Kate the Supervisor said “We’re not in the business to lose money”
Neither Shane the Hotel Manager or Kate the Customer Service Supervisor ask me or my wife how we were feeling and if we were ok.

Lack of HUMANITY from that establishment

Bathroom is too small.
Only cleaned our room once and we stayed 5 days
Came home one evening and our door was open

Great place easy access

We were greeted and placed in rooms immediately. We noticed the ac wasn’t working right so we were placed in a diff room quickly. The bed was super comfy. Breakfast was the best breakfast I’ve had at any other hotel that was complimentary. Beds were comfy. Pool was easily accessible compared to other hotels we have been to as well.

Nice definitely stay again

While the room felt a bit dated, the staff was PHENOMENAL!!

this place is awesome, area around the hotel is super clean, service and kitchen are excellent.
Price is good.

Great stay for the price.

The stay was quite nice. Arrived there and was greated promptly. Stayed in a two bed suite. The only issues was the Toliet. They moved us to another room but the handle was acting up. It worked but we didn’t t want to move to another room. Other than that they took care of the hotel quite nicely

I stayed in the studio with 2 double beds. It was very spacious and conformable. The breakfast was very good they had a variety of breakfast foods. They also had an outdoor pool it was clean and good size. I recommend staying it was clean and all the staff I interacted with were helpful and very kind.

Staff was wonderful. The property could use some upgrades the hallway smelled like mildew.

Check-in extremely slow. Reserved king suite and receive double queens because desk staff said the kings were dirty & they were short staffed - likely won’t stay at this location again…

Staff was very helpful and attentive.we were a little concerned for the head desk person,(don't remember name) she was trying to get mal
functioning outer sliding glass doors to operate.

Oversll experience was average. I would stay again

un expected stay they were awesome

We stay at this property about every 3 months. It is always clean and the staff are great!

Room was good, poor breakfast / service.

We were quite pleased in general. Our only issue was with a sometimes finikey elevator which created laughs rather than annoyance. We plan to visit again any time we're in town.

Not what I would normally expect from a Marriot hotel, but I probably should have expected less based on the price.

The hotel could definitely use an update. One of the elevators was not working properly and was not marked in any way so that people would know.

There was only one person on staff, from what I could tell, on a very busy day, but she was nice and polite for the amount of stress that she was under taking care of that many people by herself.

The room was mostly clean, just outdated and everything felt a little damp from the carpet to the linens.

AC worked well, water was hot, and the room had plenty of space.

Staff nice, close to turnpike, restaurants, mall. Problem with toilet - staff receptive to concerns