Candlewood Suites - Cincinnati Northeast - Mason by IHG

Hotels
•
Candlewood Suites
8.1 (503 reviews)
5070 Natorp Boulevard , Mason , US
+1 513-754-0003

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Great location near shopping/restaurants
Friendly, helpful staff
Clean and comfortable rooms (many mentions)
Spacious rooms/kitchen in suites
Good value for money
Free laundry (mentioned positively)
Cons:
No free breakfast (frequent complaint)
Occasional cleanliness problems (damp sheets, hair, handprints)
Bathroom issues: small/outdated layouts and handicap-room assignment
Maintenance problems (water shutoff notice, leaking coffee maker, broken elevator button, dryers not working)
Limited parking / deposit issues

Categories

Cleanliness
7.2
Mixed reports: many rooms described as clean and tidy, but several specific cleanliness problems were reported (damp sheets, hair in tub, handprints on refrigerator, leaking coffee maker), so cleanliness is below average.
Service
9
Consistently praised staff: described as friendly, helpful, and going above and beyond in multiple reviews; one communication lapse about water was noted but overall service is a strong point.
Location
9.4
Frequent positive mentions: very convenient to events, shopping and restaurants, repeatedly called 'great location' and 'close to things' (Graeter's nearby referenced).
Room Quality
7.6
Room space and kitchens praised, beds generally comfortable but some reports of sagging/undersized mattresses, outdated carpeting, tight or awkward bathroom layouts and occasional maintenance issues.
Amenities
7.5
Mixed amenities: free laundry appreciated but several complaints (no free breakfast, some dryers not working, missing dining table/chair, limited parking); EV charging nearby noted.
Value for Money
8.2
Perceived as good value by several guests (price ok, 'great stay for the value'); minor amenity and maintenance shortcomings tempered but overall value is positive.
Food and Beverage
6.8
Repeated negatives around lack of free breakfast; isolated issues with in-room coffee maker leaking. F&B is a clear weakness compared with other areas.
Overall Experience
9.1
Overall impression is positive: many guests said they'd stay again, staff and location frequently praised; isolated cleanliness and maintenance issues slightly lower some stays but overall experience is strong.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Indulge in Relaxation:
Unwind in our indoor swimming pool and maintain your fitness routine at the 24-hour fitness center during your stay at Candlewood Suites Cincinnati Northeast.

Convenient Amenities:
Enjoy the convenience of free WiFi access, flat-screen cable TV, and refrigerators in every room, along with private bathrooms equipped with complimentary toiletries and a hairdryer.

Explore Nearby Attractions:
With Kings Island amusement park just a short drive away and Cincinnati city center within reach, there's no shortage of entertainment options near Candlewood Suites Cincinnati Northeast.

Book your stay now at Candlewood Suites Cincinnati Northeast - Mason for a seamless and enjoyable experience in Mason, Ohio.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CVG

Location

Guest Reviews

8.1
Based on 503 reviews
Cleanliness: 7.2
Service: 9
Location: 9.4
Room Quality: 7.6
Amenities: 7.5
Value for Money: 8.2
Food and Beverage: 6.8
Overall Experience: 9.1
L
Lora • family_with_children • us
10
2026-10-31 • via Nuitee
C
Cheyanna • family_with_children • us
6
2026-10-29 • via Nuitee
I
Innocenzo • couple • ca
9
2026-10-27 • via Nuitee
D
David • family_with_children • us
10
2026-10-24 • via Nuitee
N
Natasha • family_with_children • us
8
2026-10-22 • via Nuitee
J
Julie • solo_traveller • be
8
2026-10-21 • via Nuitee
J
Jill • family_with_children • us
10
2026-10-19 • via Nuitee
M
Mason • couple • us
10
Pros:

Close to things

2026-10-18 • via Nuitee
R
Ravindra Reddy • family_with_children • us
7
Pros:

Cleanliness and Comfort

Cons:

We had a late-night check-in, and nobody informed us that the water would be shut off the next morning. When we asked, they said a notice was posted in the elevator. Other then water problem this place works well for a brief overnight stop

2026-10-12 • via Nuitee
J
Jeff • couple • us
8
Good stay, close to our event, shopping and food
Pros:

Very convenient to our event location. Enjoyed the space of the room. Comfortable beds. Pleasant staff.

Cons:

No free breakfast. Carpeting could use an update.

2026-10-10 • via Nuitee
V
Victoria • solo_traveller • us
10
Pros:

The staff friendly and the room clean and spacious!

2026-09-19 • via Nuitee
T
Tippmann • couple • us
10
2026-09-16 • via Nuitee
A
Ashley • solo_traveller • us
6
2026-09-10 • via Nuitee
S
Singleton • couple • us
7
2026-09-10 • via Nuitee
R
Rob • family_with_children • us
8
I really like this hotel. This was my 4th stay. This is the first time I experienced any issues...
Pros:

The room/bed comfortable and clean.

Cons:

The coffee maker leaked half the water all over the counter and the tub/shower did not drain... I advised the front desk at checkout.

2026-09-10 • via Nuitee
S
Solomon • extended_group • us
8
2026-09-08 • via Nuitee
A
Amanda • solo_traveller • us
9
Great stay
Pros:

Rooms were clean and big in size!

Cons:

The only issue was the beds were a little small for queen size. Felt more like a full size bed.

2026-09-08 • via Nuitee
B
Bowman • family_with_children • us
10
Stay was short, but great
Pros:

The staff at as excellent

Cons:

Nothing

2026-09-06 • via Nuitee
S
Stephanie • family_with_children • us
10
It was a great stay ! Thank you !
Pros:

Very nice and clean! Friendly staff !

Cons:

It’s was perfect

2026-09-03 • via Nuitee
A
April • solo_traveller • us
10
Pros:

The staff always go above and beyond. The rooms are comfy and clean.

Cons:

Nothing.

2026-09-02 • via Nuitee