Best Western Hotel Universel Drummondville

Hotels
•
Best Western
8.4 (1206 reviews)
915 rue Hains , Drummondville , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Exceptional staff service
Clean and comfortable rooms
Cons:
Issues with bathroom cleanliness
Non-functional amenities and limited breakfast options

Categories

Cleanliness
8.06
Some comments mentioned cleanliness issues in the bathroom and pool area.
Service
9.03
Staff were highlighted as exceptional, particularly for their bilingual abilities.
Location
8.57
Well-located near restaurants and highway, easy access.
Room Quality
8.02
Rooms were generally clean and comfortable but had problems such as a small bathroom.
Amenities
8.05
Amenities like the pool were fun, but issues with cleanliness and a lack of bathrobes were noted.
Value for Money
8.01
The value was questioned due to non-functional amenities.
Food and Beverage
9.06
Breakfast was well-received, especially the on-site dining options.
Overall Experience
8.43
Overall a good experience, though improvements could enhance the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:32

Property Description

Convenient Location:
Located directly off Highway 20, our hotel in Drummondville offers the perfect blend of comfort and convenience with easy access to Quebec and Montreal.

Dining and Relaxation:
Enjoy a full-service Italian dining experience at Pacini, serving breakfast, lunch, and dinner. Unwind with a drink at the bar or on the terrace during the summer evenings.

Indoor Pool and Nearby Attractions:
Our four-season indoor pool with atrium is a guest favorite. Explore nearby attractions such as shopping centers, cinemas, restaurants, and the Centrexpo Cogeco Drummondville within 1km. Outdoor enthusiasts will appreciate the proximity to golf courses, tree adventures, and rose gardens.

Experience comfort, convenience, and relaxation at our hotel. Book your stay now for a memorable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Hot tub/jacuzzi is closed from 2026-03-08 until 2026-02-02

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YUL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 1206 reviews
Cleanliness: 8.06
Service: 9.03
Location: 8.57
Room Quality: 8.02
Amenities: 8.05
Value for Money: 8.01
Food and Beverage: 9.06
Overall Experience: 8.43
E
Evelyne • family_with_children • ca
8
2026-03-14 • via Nuitee
C
claude • solo_traveller • ca
10
L’essayer c’est l’adopter!
Pros:

Accueil courtois et chambre confortable. Jumelé avec le restaurant Pacini était inattendu mais parfait!

2026-03-08 • via Nuitee
C
Christel • couple • fr
8
2026-03-08 • via Nuitee
E
Emmanuel • family_with_children • ca
8
Excellent
Pros:

Very nice

Cons:

No slippers or bath robes

2026-03-04 • via Nuitee
C
Chantal • couple • ca
6
2026-03-02 • via Nuitee
J
José • solo_traveller • ca
7
2026-03-02 • via Nuitee
G
Gilbert • couple • ca
4
pas beaucoup dormi
Pros:

Rien en particulier

Cons:

Murs et fenêtres en carton. Nous entendions les discussions des gens dans le stationnement et chaque conversation dans le corridor.

2026-03-02 • via Nuitee
C
Christella • solo_traveller • ca
6
Moyen
Pros:

Service parfait

Cons:

Malheureusement, il y avait beaucoup de bruit dans le corridor vers minuit et à 1 h du matin. Le réfrigérateur faisait aussi du bruit par moments. De plus, deux chiens dans une voiture stationnée dans le parking hurlaient. Je n’ai donc pas très bien dormi.

2026-03-01 • via Nuitee
N
Nadine • couple • ca
9
2026-03-01 • via Nuitee
B
Bouthillette • couple • ca
7
Tres bien
Pros:

Le spa le deujeuner la chambre

Cons:

Lapiscine trop froide

2026-02-27 • via Nuitee
C
Carole • extended_group • ca
8
Pros:

Lit très confortable.

2026-02-26 • via Nuitee
J
Jean-Francois • solo_traveller • ca
3
Pros:

Nothing

Cons:

The rrom smell like the pool, there was a pubiv hair in the swower and a hair in the sink

2026-02-26 • via Nuitee
D
Dean • solo_traveller • ca
8
It was brief but pleasant
Pros:

Gated parking on ground floor outside room was nice. Comfortable bed

Cons:

It was fine

2026-02-24 • via Nuitee
J
Jean-Yves Jr • family_with_children • ca
9
Agréable
Pros:

Emplacement

2026-02-23 • via Nuitee
Q
Qi Ge • family_with_children • ca
5
Cons:

硬件条件，空调噪音太大了，根本无法入睡

2026-02-22 • via Nuitee
C
Cedric • couple • ca
10
2026-02-13 • via Nuitee
E
Enrique 415 • family_with_children • ca
2
Pros:

Pas grand chose

Cons:

Le bruit dans le corridor ont écout toutes le bruits pas capable d'avoir un bon sommeil. Le spa ne fonctionne pas et sur les draps d'un lit avait des tâches. VRAIMENT PAS SATISFAIT.

2026-02-11 • via Nuitee
M
Marie-Josée • solo_traveller • ca
8
2026-02-10 • via Nuitee
L
Laurence • solo_traveller • ca
8
Excellent séjour.
Pros:

Les agréments (piscine, gym)

Cons:

Un peu froid dans notre chambre

2026-01-29 • via Nuitee
G
Girouard • couple • ca
8
Tout le reste, ce fut un bon séjour
Pros:

Confort, personnel A1 , sécurité des lieux,endroit propre,

Cons:

J’ai eu un problème avec les prises de courant ,

2026-01-24 • via Nuitee