Best Western Hotel Universel Drummondville

Hotels
•
Best Western
8.4 (1277 reviews)
915 rue Hains , Drummondville , ca

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Exceptional staff service
Clean and comfortable rooms
Cons:
Issues with bathroom cleanliness
Non-functional amenities and limited breakfast options

Categories

Cleanliness
8.06
Some comments mentioned cleanliness issues in the bathroom and pool area.
Service
9.03
Staff were highlighted as exceptional, particularly for their bilingual abilities.
Location
8.57
Well-located near restaurants and highway, easy access.
Room Quality
8.02
Rooms were generally clean and comfortable but had problems such as a small bathroom.
Amenities
8.05
Amenities like the pool were fun, but issues with cleanliness and a lack of bathrobes were noted.
Value for Money
8.01
The value was questioned due to non-functional amenities.
Food and Beverage
9.06
Breakfast was well-received, especially the on-site dining options.
Overall Experience
8.43
Overall a good experience, though improvements could enhance the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:32

Property Description

Convenient Location:
Located directly off Highway 20, our hotel in Drummondville offers the perfect blend of comfort and convenience with easy access to Quebec and Montreal.

Dining and Relaxation:
Enjoy a full-service Italian dining experience at Pacini, serving breakfast, lunch, and dinner. Unwind with a drink at the bar or on the terrace during the summer evenings.

Indoor Pool and Nearby Attractions:
Our four-season indoor pool with atrium is a guest favorite. Explore nearby attractions such as shopping centers, cinemas, restaurants, and the Centrexpo Cogeco Drummondville within 1km. Outdoor enthusiasts will appreciate the proximity to golf courses, tree adventures, and rose gardens.

Experience comfort, convenience, and relaxation at our hotel. Book your stay now for a memorable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YUL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 1277 reviews
Cleanliness: 8.06
Service: 9.03
Location: 8.57
Room Quality: 8.02
Amenities: 8.05
Value for Money: 8.01
Food and Beverage: 9.06
Overall Experience: 8.43
R
Rebecca • extended_group • ca
8
2026-07-04 • via Nuitee
N
Neil • couple • ca
9
2026-07-03 • via Nuitee
N
Nate • solo_traveller • ca
4
Mid experience, wouldn’t recommend
Cons:

No breakfast included, staff were snippy, rooms felt ancient with tiny bathrooms

2026-07-03 • via Nuitee
S
SPlaunt • solo_traveller • ca
7
2026-06-30 • via Nuitee
L
Luke • solo_traveller • ca
9
2026-06-30 • via Nuitee
A
Audrey • solo_traveller • ca
7
2026-06-29 • via Nuitee
K
Kathy • couple • ca
8
2026-06-28 • via Nuitee
P
Pierrette • couple • ca
9
2026-06-27 • via Nuitee
C
Cam • solo_traveller • ca
9
Comfortable stay
Pros:

Very friendly staff and the room was clean

Cons:

No continental breakfast

2026-06-26 • via Nuitee
V
Vince • couple • ca
8
2026-06-25 • via Nuitee
G
Geraldine • couple • ca
10
Very good
Pros:

Just off the highway. Easy access. Clean friendly staff.

2026-06-24 • via Nuitee
M
Michael • extended_group • ca
5
Nice and clean but noisy!!
Pros:

Very clean hotel with nice comfortable beds

Cons:

We had to wait 2 hours to access the parking lot due to a prom parade where dozens of cars were blocking access due to the parade. Hundreds of people were in the entrance making check in difficult. Then we were kept awake by drunken teenagers running up and down the halls until 3 am. Not our idea of a midway resting spot.

2026-06-22 • via Nuitee
E
Estelle • couple • ca
9
Bien
Pros:

Belle chambre tranquille ,personnels adorables

Cons:

La piscine était froide cette fois ci

2026-06-21 • via Nuitee
H
Hélène • couple • es
9
Pros:

Propreté

Cons:

25$ pour chien c'est ok mais l'addition d'un 10$ de plus c'est beaucoup.

2026-06-20 • via Nuitee
E
Emilie • family_with_children • ca
7
Cons:

La fermeture des lumières de la piscine a 22:00 c’est tôt

2026-06-20 • via Nuitee
J
Jan • couple • ca
9
2026-06-19 • via Nuitee
R
Ruth • couple • ca
4
Fix the air conditioner
Pros:

Good location for our trip
Restaurant was great as was staff

Cons:

Air conditioner was like having a train run through your room
So needless to say terrible sleep

2026-06-09 • via Nuitee
N
Ngbabo • couple • ca
7
Très bien
2026-06-07 • via Nuitee
D
Drouin • solo_traveller • ca
10
Pros:

Grand écran te television plusieurs prises de courant les lampes etc

Cons:

Tout était parfait

2026-05-31 • via Nuitee
J
James • couple • ca
10
2026-05-28 • via Nuitee