Best Western Hotel Universel Drummondville

Hotels
•
Best Western
8.4 (1333 reviews)
915 rue Hains , Drummondville , CA
+1 819-478-4971

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Exceptional staff service
Clean and comfortable rooms
Cons:
Issues with bathroom cleanliness
Non-functional amenities and limited breakfast options

Categories

Cleanliness
8.06
Some comments mentioned cleanliness issues in the bathroom and pool area.
Service
9.03
Staff were highlighted as exceptional, particularly for their bilingual abilities.
Location
8.57
Well-located near restaurants and highway, easy access.
Room Quality
8.02
Rooms were generally clean and comfortable but had problems such as a small bathroom.
Amenities
8.05
Amenities like the pool were fun, but issues with cleanliness and a lack of bathrobes were noted.
Value for Money
8.01
The value was questioned due to non-functional amenities.
Food and Beverage
9.06
Breakfast was well-received, especially the on-site dining options.
Overall Experience
8.43
Overall a good experience, though improvements could enhance the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:32

Property Description

Convenient Location:
Located directly off Highway 20, our hotel in Drummondville offers the perfect blend of comfort and convenience with easy access to Quebec and Montreal.

Dining and Relaxation:
Enjoy a full-service Italian dining experience at Pacini, serving breakfast, lunch, and dinner. Unwind with a drink at the bar or on the terrace during the summer evenings.

Indoor Pool and Nearby Attractions:
Our four-season indoor pool with atrium is a guest favorite. Explore nearby attractions such as shopping centers, cinemas, restaurants, and the Centrexpo Cogeco Drummondville within 1km. Outdoor enthusiasts will appreciate the proximity to golf courses, tree adventures, and rose gardens.

Experience comfort, convenience, and relaxation at our hotel. Book your stay now for a memorable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Aug 24, 2026 until Fri, Sep 18, 2026
Hot tub/jacuzzi is closed from 2026-09-18 until 2026-08-24
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YUL

Location

Guest Reviews

8.4
Based on 1333 reviews
Cleanliness: 8.06
Service: 9.03
Location: 8.57
Room Quality: 8.02
Amenities: 8.05
Value for Money: 8.01
Food and Beverage: 9.06
Overall Experience: 8.43
I
Isabelle • couple • ca
5
Bel hôtel, bien situé mais chambre mal insonorisée près de l’accueil, délai très long au restaurant
Pros:

La situation géographique le restaurant

Cons:

Le BRUIT car notre chambre était près du lobby et la (mauvaise insonorisation) et le déjeuner qui a été servi dans des délai irraisonnable (certaine de notre groupe sont partis sans manger car nous avions un engagement ailleurs)

2026-10-24 • via Nuitee
L
Lisa • couple • ca
10
2026-10-23 • via Nuitee
S
St-Pierre • couple • ca
8
2026-10-18 • via Nuitee
L
Loïc • couple • ch
7
2026-10-17 • via Nuitee
D
Derochie • family_with_children • ca
10
2026-10-16 • via Nuitee
M
mignault • couple • ca
9
2026-10-16 • via Nuitee
M
Martin • solo_traveller • ca
9
2026-10-14 • via Nuitee
N
Nour • couple • ca
9
qualité prix très bien
Pros:

le spa

Cons:

Pas de salle de bain pour se changer

2026-10-13 • via Nuitee
M
Marsha • couple • us
9
2026-10-13 • via Nuitee
A
Annabelle • solo_traveller • ca
9
2026-10-13 • via Nuitee
Y
Yves • couple • ca
3
Cons:

Insonorisation

2026-10-12 • via Nuitee
U
Ursula • couple • ca
10
2026-10-11 • via Nuitee
M
Mathieu • solo_traveller • ca
8
Très propre et très confortable
Pros:

Tres propre et lits confortables

Cons:

On voit que c’est un hôtel qui date quand même avec les murs en stucco ;)

2026-10-09 • via Nuitee
N
Nancy • solo_traveller • ca
1
2026-10-09 • via Nuitee
Y
Yves • couple • ca
7
Déceptions sur l’alimentation
Pros:

Les employés étaient très agréable

Cons:

Le manque de fruit pas une banane ni d’orange de fraise, pomme, seulement en conserve wow du jamais vue
Volume de musique trop fort

2026-10-08 • via Nuitee
D
Denys • couple • ca
8
2026-10-07 • via Nuitee
L
Lynda • couple • ca
8
Cons:

Un peu cher ($289) pour la période de l’année et même pas de déjeuner inclus.

2026-10-07 • via Nuitee
M
Mcphie • family_with_children • ca
8
Nice but expensive when you are there for a shower and a bed
Cons:

It's expensive just for a place to sleep

2026-09-19 • via Nuitee
T
Tim • couple • ca
8
One of the best part is the pool a specially if you get the pool rooms. Staff is always there to help plus the free bre
Pros:

Close to the hi way, the pool is one of its great features.

Cons:

I’m 6’4” and 280 the bathroom is a postage stamp.

2026-09-19 • via Nuitee
T
Tommy • family_with_children • ca
7
2026-09-18 • via Nuitee