Best Western Hotel Universel Drummondville

Hotels
•
Best Western
8.4 (1316 reviews)
915 rue Hains , Drummondville , ca
+1 819-478-4971

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Exceptional staff service
Clean and comfortable rooms
Cons:
Issues with bathroom cleanliness
Non-functional amenities and limited breakfast options

Categories

Cleanliness
8.06
Some comments mentioned cleanliness issues in the bathroom and pool area.
Service
9.03
Staff were highlighted as exceptional, particularly for their bilingual abilities.
Location
8.57
Well-located near restaurants and highway, easy access.
Room Quality
8.02
Rooms were generally clean and comfortable but had problems such as a small bathroom.
Amenities
8.05
Amenities like the pool were fun, but issues with cleanliness and a lack of bathrobes were noted.
Value for Money
8.01
The value was questioned due to non-functional amenities.
Food and Beverage
9.06
Breakfast was well-received, especially the on-site dining options.
Overall Experience
8.43
Overall a good experience, though improvements could enhance the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:32

Property Description

Convenient Location:
Located directly off Highway 20, our hotel in Drummondville offers the perfect blend of comfort and convenience with easy access to Quebec and Montreal.

Dining and Relaxation:
Enjoy a full-service Italian dining experience at Pacini, serving breakfast, lunch, and dinner. Unwind with a drink at the bar or on the terrace during the summer evenings.

Indoor Pool and Nearby Attractions:
Our four-season indoor pool with atrium is a guest favorite. Explore nearby attractions such as shopping centers, cinemas, restaurants, and the Centrexpo Cogeco Drummondville within 1km. Outdoor enthusiasts will appreciate the proximity to golf courses, tree adventures, and rose gardens.

Experience comfort, convenience, and relaxation at our hotel. Book your stay now for a memorable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sun, Aug 30, 2026 until Fri, Sep 18, 2026
Hot tub/jacuzzi is closed from 2026-09-18 until 2026-08-30
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YUL

Location

Guest Reviews

8.4
Based on 1316 reviews
Cleanliness: 8.06
Service: 9.03
Location: 8.57
Room Quality: 8.02
Amenities: 8.05
Value for Money: 8.01
Food and Beverage: 9.06
Overall Experience: 8.43
M
Michael • solo_traveller • ca
10
2026-08-29 • via Nuitee
H
Heather • extended_group • ca
8
Very good and will stay here again
Pros:

Pet friendly and was able to accommodate a ground floor room

Cons:

The water was ridiculously hot, we couldn’t allow the child to have a shower

2026-08-25 • via Nuitee
J
Judy • couple • ca
8
2026-08-25 • via Nuitee
C
christine • couple • ca
10
2026-08-25 • via Nuitee
D
Daphne • couple • ca
10
2026-08-25 • via Nuitee
A
Anndrea • family_with_children • ca
9
Séjour d’une nuit pour tournoi sportif
Pros:

Le lit et les oreillers étaient vraiment confortables!

Cons:

Les portes ne sont pas coupe-son donc tout le monde qui parle ou passe devant la porte on les entend.

2026-08-24 • via Nuitee
C
Cathy • couple • ca
9
Very satisfied
Pros:

Very pet friendly. Staff were nice, bed was very comfortable.

Cons:

A designated outdoor pet area for dogs would be helpful

2026-08-23 • via Nuitee
L
Loren • family_with_children • ca
9
2026-08-20 • via Nuitee
Y
Yvon • couple • ca
8
Très confortable mais perfectible.
Pros:

Très grand lit super confortable, équipement de chambre bonne qualité

Cons:

Salle de bain très petite. Un seul ascenseur, très petit de surcroît ! Il m'a fallu attendre 3 tours à un moment donné pour pouvoir y accéder.

2026-08-19 • via Nuitee
R
Reinhardt • couple • ca
7
Chlorine smell in the rooms that face the pool. We had to move to another room.
Pros:

Close to the highway and a great hotel restaurant.

Cons:

The bathroom was too small and the bathtub didn’t hold water.

2026-08-19 • via Nuitee
M
Maude • family_with_children • ca
9
À refaire
Pros:

Tout

Cons:

Piscine trop froide

2026-08-19 • via Nuitee
V
Véronique • family_with_children • ca
10
2026-08-18 • via Nuitee
V
Vera • solo_traveller • ca
10
Pros:

Easy actress.

2026-08-18 • via Nuitee
S
Simon • couple • ca
10
Très confortable,
Pros:

Le fait de déjeuner à même l’ hôtel, pas de perte de temps. Aussi j’ai apprécié avoir stationnement ds section réservée au client de l’hôtel. Très bien dormi sur matelas très confortable.

Cons:

Eau douche très très chaude difficile à ajuster.

2026-08-17 • via Nuitee
S
schellenberg • couple • ca
10
2026-08-17 • via Nuitee
M
Marie-Claude • family_with_children • ca
8
Belle expérience
Pros:

Bien situé

2026-08-17 • via Nuitee
M
MICHEL • solo_traveller • ca
8
2026-08-17 • via Nuitee
G
Gordon • couple • ca
10
Excellent, and will definitely stay again next time I’m in the area.
Pros:

Clean, close to the highway, easy and quick check in, lots of places to eat close by, espresso coffee in the room.

2026-08-15 • via Nuitee
E
Ekaterina • extended_group • ca
8
2026-08-11 • via Nuitee
P
Peter • couple • ca
9
2026-08-11 • via Nuitee