Hotel Collins

Hotels
8.5 (106 reviews)
182 Collins Street , Melbourne , au

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Non-smoking throughout
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Great location
Cons:
Limited parking
Expensive breakfast
No spa services
Unexpected hotel closure with no prior notice or communication

Categories

Cleanliness
7.9
Guests mentioned cleanliness as a positive aspect, although there were reports of maintenance issues in some rooms.
Service
7
Mixed reviews on service with some guests expressing dissatisfaction over lack of communication regarding hotel closure.
Location
9.1
Location was highly praised by guests for its proximity to key landmarks, despite the hotel closure.
Room Quality
6.8
Rooms were described as spacious and comfortable, but guests reported issues such as shower without a door and basin without a plug.
Amenities
7.6
Mixed feedback on amenities, with some guests appreciating the gym and pool while others noted the lack of spa services.
Value for Money
5.9
Guests had differing opinions on the price, with some feeling it was too high for the overall experience.
Food and Beverage
7.3
Breakfast and restaurant services received positive feedback, although some guests desired more variety.
Overall Experience
5.8
Despite positive aspects, guests were largely dissatisfied due to the unexpected hotel closure and lack of communication.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-26 20:55

Property Description

Prime Location in Melbourne's Thriving District
Hotel Collins is nestled in the prestigious ‘Paris end’ of Collins St, surrounded by luxury boutiques and iconic Melbourne landmarks. Just steps away from Federation Square and Bourke Street Mall, our hotel offers endless possibilities for both business and leisure travelers.

Modern Apartments with Top-notch Amenities
Our air-conditioned apartments are elegantly decorated with contemporary furnishings, offering a comfortable stay. Each apartment features a flat-screen TV, self-contained kitchenette, complimentary high-speed WiFi, and guest laundry facilities. The separate dining area provides a cozy space to enjoy meals.

Family-Friendly and Highly Rated
Families love our prime location, with independent reviews rating it 9.4 for a stay with kids. With attractions like the Regent Theatre and Melbourne Convention Center within walking distance, Hotel Collins is the perfect choice for your Melbourne getaway.

Book your stay at Hotel Collins today to experience the best of Melbourne!

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Hotel Collins in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travellers, during dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be cancelled on arrival.
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Guests under the age of 18 can only check in with a parent or official guardian.
A damage deposit of AUD 200 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.
Please note that there is a 1.5% charge when you pay with a Visa or Mastercard credit card.

Please note that there is a 3% charge when you pay with an American Express.

Please note the credit card presented upon check in must be in the same name as the guest's name on the booking confirmation and the credit card holder must be present.

Please note extra beds are subject to availability and need to be requested at the time of booking . Please contact the property after booking using the contact details found on the booking confirmation, to confirm availability.
Managed by a private host

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for AUD 20 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    People 3 years old and over stay for AUD 45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs AUD 17 per day.

Location

Guest Reviews

8.5
Based on 106 reviews
Cleanliness: 7.9
Service: 7
Location: 9.1
Room Quality: 6.8
Amenities: 7.6
Value for Money: 5.9
Food and Beverage: 7.3
Overall Experience: 5.8
S
Sue
10
Melbourne City
Pros:

Great place to stay. Lovely spotless 2 bedroom apartment. Close to shopping centre and restaurants

2025-04-17 via Nuitee
C
Cathy
10
Charming!
Pros:

Great value for the price, great location and aesthetic was charming!

2025-04-02 via Nuitee
L
Lorraine partner
8
Pros:

The location is perfect for transport, easy access to all that we wished to do. The apartment was spacious and quiet with adequate cooking facilities and there was a laundry which was an added bonus. The staff were excellent. It was everything we required. It does need some refurbishment but this was reflected in the reasonable price offered. It did not affect us in any way as it was clean, tidy and very functional.

2025-04-01 via Nuitee
J
Jennifer partner
8
Pros:

Great location. Helpful staff

2025-03-26 via Nuitee
J
Jacquie family
8
Pros:

Quiet, spacious and comfortable.

2025-03-23 via Nuitee
L
Lany
6
Disappointed.
Pros:

Condition of property not as good as the photos published at the website. Limited hours of on-prem receptionist. After hours receptionist couldn't answer if temporary bag storage is available. Air conditioning requires service, making a loud noise when starts and stops because of its thermostat. One positive point is the location.

2025-03-19 via Nuitee
J
Jennifer family_with_children
6
Pros:

Property is quite dated, and very hot. The air conditioning was not very effective in the heat of the afternoon. Bathroom floor was very slippery and shower head spray adjustment was not working its full range. Sofa was not very clean and very worn.

2025-03-15 via Nuitee
A
albert partner
10
Pros:

Close to everything

2025-03-13 via Nuitee
C
Christopher
6
Pros:

A very convenient location and at reasaonable rates.

Some noise at night from neaby streets and laneways. The lift is slow, the shower has low water pressure and the dishwasher wasn't working. All small things put they add up.

2025-03-13 via Nuitee
R
Rebecca
6
Pros:

It is in a convenient location in the heart of the cbd.
The common areas are neat and well kept and the staff are friendly.
The studio apartment was clean/tidy but a bit old and tired, especially the kitchenette and bathroom, and it's time for a complete update in my opinion.

2025-03-07 via Nuitee
D
dave and debbie partner
10
Pros:

The property is in an excellent location everything is within walking distance with also having the option of the trams and the railway station not far either. The room was quite spacious perfect for a short stay which provided all the necessities and the staff are very helpful and assisting. I definitely recommend this property.

2025-03-05 via Nuitee
M
michellelX9890DG Solo travel
10
Great stay
Pros:

Was a hiccup when I first booked and the staff were Friendly and so understanding. The room was great ! I felt like it was a safe place in the city which is important when travelling solo . Reception staff were kind and informative which I appreciated. Only annoying thing that I couldn’t turn my tv off and it was stuck on a channel lol

2025-03-01 via Tripadvisor
J
Joshua partner
10
Pros:

Great location, friendly staff, nice, spacious rooms. Some construction happening on side of building with some noise during day.

2025-03-01 via Nuitee
R
Rory
10
Really good option in central Melbourne
Pros:

Great price, perfect location for a solo stay. Would definitely recommend.

2025-02-26 via Nuitee
T
Troy family
8
Pros:

Great location

2025-02-22 via Nuitee
E
Erinn partner
10
Pros:

great service

2025-02-21 via Nuitee
N
Nells friends
10
Pros:

Unbeatable location and perfect size apartment for 4 ladies.

2025-02-17 via Nuitee
C
Cushla
10
AO Tennis
Pros:

Great spot to stay, nice and quiet, close to trams and a nice walk to the tennis

2025-02-13 via Nuitee
D
Donald
10
Mid week city getaway
Pros:

Hotel staff were very friendly and helpful. We received an upgrade to a two roomed apartment. It was clean and comfortable and for the price a gem. The hotel is located in the theatre district on Collins Street, and you enter the hotel off the street down a short passage to reception.
Definitely would recommend this hotel and would stay again.

2025-02-12 via Nuitee
J
Jennifer
8
Pros:

Good location. Rooms were spacious with a kitchen and I had a separate bedroom. I will stay again, but caution anyone not expecting an older style property to review pics of the room the choose with care.

2025-02-12 via Nuitee