Marston Farm Hotel

Hotels
7 (1175 reviews)
Bodymoor Heath Lane , Sutton Coldfield , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
BBQ facilities
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Value for money
Decent breakfast
Cons:
Cleanliness issues
Cold rooms
Poor maintenance

Categories

Cleanliness
5.14
Multiple negative mentions of dust, cobwebs, unpleasant smells, and lack of maintenance.
Service
8.11
Friendly staff was frequently mentioned, but some service issues noted, particularly with maintenance and late-night access.
Location
8.15
The location was frequently described as good, although some issues with direction and access were mentioned.
Room Quality
5.1
Reviews mentioned cold rooms, lack of hot water, basic furniture, and a need for refurbishment.
Amenities
6.63
Some feedback on basic amenities, with notes about a lack of hair dryers and functional equipment.
Value for Money
8.09
Overall, guests felt that the price was reasonable, but it didn't always align with quality.
Food and Beverage
7.64
The breakfast was positively noted; however, the dinner service had issues.
Overall Experience
7.11
Overall mixed experience due to service and room quality issues overshadowing positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:01

Property Description

9 Acres of Warwickshire Countryside: Nestled in the picturesque Warwickshire countryside, Brook Marston Farm Hotel offers a serene escape from the hustle and bustle of city life.

Modern Amenities: Enjoy a comfortable stay with features like a flat-screen TV, complimentary tea and coffee, and free WiFi in all 37 bedrooms.

Delicious Dining Options: Indulge in a variety of freshly prepared dishes at the Courtyard Restaurant, ensuring a delightful culinary experience during your stay.

Experience the tranquility of Warwickshire at Brook Marston Farm Hotel. Book now for a relaxing countryside getaway!

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 17 years old stay for £15 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7
Based on 1175 reviews
Cleanliness: 5.14
Service: 8.11
Location: 8.15
Room Quality: 5.1
Amenities: 6.63
Value for Money: 8.09
Food and Beverage: 7.64
Overall Experience: 7.11
D
Derrick • couple • gb
8
Pros:

It’s a very nice scenic place and very ideal location

2026-03-21 • via Nuitee
J
Jen • family_with_children • ae
8
Quaint, quiet and warm old hotel, with very helpful staff and nice location
Pros:

Very quaint old hotel right on the canal with local pub nearby. Good wifi, good heating in the rooms. Nice continental breakfast. Very helpful staff

Cons:

Yes the decor is dated - but that adds to the charm

2026-03-17 • via Nuitee
L
LYNETTE • couple • gb
5
2026-03-16 • via Nuitee
C
Christian • couple • de
1
Pros:

Die Umgebung ist -sobald man das Hotelgelände verlassen hat- wirklich schön, ein Kanal an dem man spazieren kann, ein schöner See mit spannender Vogelbevölkerung und andere toll angelegte Gewässer. Schön angelegte Wege mit grün und vielen hübschen und gut instand gehaltenen Häusern an den Seiten. Gut war auch die Kommunikation mit uns vor dem eintreffen.

Cons:

Das Zimmer entsprach leider keineswegs dem Eindruck der Fotos bei Booking. Es war insgesamt in einem deutlich abgewohnten Zustand: der Boden war fleckig inkl. eines noch nassen Flecks, ebenso die Tapete, und statt eines Gartenblicks hatte man eher den Blick auf dichtes Gestrüpp. Die Matratze war zudem zu groß für das Bettgestell, und das Bettzeug wirkte lieblos seitlich hineingestopft. Mehrere Löcher in der Wand waren nicht einmal verspachtelt, und auch das Badezimmer machte den Eindruck, seit vielen Jahren nicht mehr renoviert worden zu sein.
Das größte Problem war jedoch die Heizung: Diese schien zwar relativ neu zu sein (zu erkennen an den nicht verspachtelten Löchern dort, wo der Vorgänger gehangen haben mochte), war für die Raumgröße aber offensichtlich völlig unterdimensioniert und schaltete sich nach etwa 15 Minuten immer wieder ab. Wir haben verschiedene Einstellungen ausprobiert, ohne Erfolg. Draußen lagen die Temperaturen bei etwa 5 Grad, im Zimmer waren es mit Wohlwollen vielleicht 12 bis 14 Grad. Wir schlafen durchaus gerne kühl, aber das war schlicht nicht zumutbar.
Noch in derselben Nacht habe ich deshalb für die verbleibenden zwei Nächte eine andere Unterkunft gebucht. Bei der vorgezogenen Abreise am nächsten Tag um 12 Uhr war niemand vor Ort, unter der an der Rezeption hinterlegten Telefonnummer ging ebenfalls niemand ans Telefon. Auch ein Rückruf erfolgte nicht.
Enttäuschend ist zudem, dass der Hotelbetreiber auf Nachfragen über Booking offenbar nicht reagiert. Insgesamt können wir von einer Buchung hier nur abraten.

2026-03-15 • via Nuitee
S
Susan • solo_traveller • gb
9
lovely and quiet here. always nice
Pros:

no cooked meals, which I was told about beforehand. continental breakfast was very nice. staff are always pleasant. its so quiet and nice here love it.

Cons:

see above

2026-03-13 • via Nuitee
J
Jason • family_with_children • gb
3
Never again!
Pros:

A good location for our visit to The Belfry.

Cons:

The hotel was tired, needs an awful lot of money spending. Staff were very friendly and helpful. Beds/mattresses not comfortable. Not helped by fire alarm going off at 8.00am! Kitchen not open so no food and the continental breakfast was poor!

2026-03-12 • via Nuitee
G
Gillian • extended_group • gb
8
2026-03-12 • via Nuitee
L
Lynn • family_with_children • gb
7
2026-03-11 • via Nuitee
D
David • couple • gb
7
Needs some attention but lovely staff.
Pros:

Excellent staff.

Cons:

Needs some tlc and closer examination of room facilities. Hairdryer not working. Bulbs missing. Bedside lamp not working. Lumpy bed.
Worst of all was location down a very badly maintained lane with massive potholes which caused me to write off a tyre 100 yards from the hotel.

2026-03-10 • via Nuitee
T
teddy1567 • Couples • Oxford, Oxfordshire, England
4
It’s a definite NO return
Pros:

A disappointing stay. Waited a while to be served in bar even though it wasn’t busy as no staff present. Children running around bar area waiting for function suite to open which made it difficult to relax. Restaurant itself nice but seating very poor and chair extremely uncomfortable as middle supports have gone. Food fairly mediocre and not worth the price. Breakfast disappointing especially for vegetarians - limited options. Worst part of stay was the sleep. Both husband and I slept very badly because the mattress was extremely uncomfortable. Overall we left quite disappointed and expected much better standards for a four star hotel.

2026-03-09 • via Tripadvisor
I
Ivana • family_with_children • cz
10
Pros:

Personál byl velmi vstřícný a vše bylo dokonalé 😊

2026-03-08 • via Nuitee
R
Richard • family_with_children • gb
7
2026-03-07 • via Nuitee
I
Iona • family_with_children • gb
7
Pros:

Location was great. Staff were excellent, nothing was too much trouble for them.

Cons:

Disappointed that the restaurant was closed and the continental breakfast consisted of cereal, toast & cakes, so had to buy breakfast elsewhere even though I'd paid for breakfast with the room

2026-03-07 • via Nuitee
T
Thorley • solo_traveller • gb
9
Very good
Pros:

It’s comfrey, the staff are very friendly and helpful

2026-03-06 • via Nuitee
L
Louise • family_with_children • gb
5
Pros:

It was out the way

Cons:

The shower was leaking, there was no tea spoons , two towels there was three of us

2026-03-02 • via Nuitee
V
Victoria • extended_group • gb
3
2026-02-27 • via Nuitee
D
David • solo_traveller • gb
7
Had stayed before it was pleasant the first time and the second
Pros:

Easy to get to and plenty of room to park very quiet location

2026-02-26 • via Nuitee
D
Dean • family_with_children • gb
8
Love this stay
Pros:

We have stayed at this hotel a few times now. We love the location, the hotel and staff feel very warm and welcoming and go out the way to cater for our needs. So much so that we have now booked our wedding venue at this hotel for later this year.

Cons:

Although we have stayed here a few times, we booked for a nice chilled out child free valentines evening. Upon arrival though we were told that they were actually understaffed that evening and that the kitchen was closed, so that put a dampening on our planned romantic meal....that being said, we have eaten there before on every other stay and have booked previously for afternoon teas as a treat for our parents on mother's day etc and the service was fantastic and the food has always been lovely.

2026-02-25 • via Nuitee
D
Dave • family_with_children • gb
7
It was decent :)
Pros:

It was comfortable and the staff were super friendly - especially at accommodating our 2 year old, who expected an early breakfast. Even accommodated 2 vegetarians for breakfast.... Would we use again?? Yes :)

Cons:

Just needs a bit of updating in places

2026-02-25 • via Nuitee
D
DebbieL998 • Solo travel • Glasgow, Scotland
4
Ask yourself, is there nowhere else?
Pros:

Alex Polizzi would have a field day. Restaurant was closed which i didn't know untili got there so my dinner was dry cereal i had in the car and grapes. Breakfast was ok, not a cooked breakfast, but cereal, toast, small muffins, biscuits. Tv in room 32 didn't work. No USB charging points. No square 3 pin plug sockets near bed. No hairdryer. Tea and coffee in room Loads of hot water. Towels were lovely. Staff were polite. Bed was big. Room was tired. I was offered a refund but at 20:30 I wasn't going to start looking for somewhere else.

2026-02-21 • via Tripadvisor