The Hans, New Delhi

Hotels
6.5 (607 reviews)
15 Barakhamba Road Connaught Place , New Delhi , in

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable beds
Cons:
Poor cleanliness
Old facilities
Slow services

Categories

Cleanliness
5.25
Several reviews indicated issues with cleanliness, including mentions of old and not clean facilities.
Service
7.25
Generally described as friendly, though negative experiences regarding assistance with luggage were reported.
Location
8.25
Frequently mentioned as a positive aspect, with easy access to nearby attractions.
Room Quality
5.75
Described as needing renovation, especially with amenities that are outdated.
Amenities
5.75
Basic amenities mentioned as lacking; needs improvement particularly related to maintenance.
Value for Money
6.25
Perceived as acceptable, but some reviews felt the cost was high for the offered quality.
Food and Beverage
7.25
Breakfast and dining options generally received positive remarks.
Overall Experience
6.25
Mixed reviews with a blend of both satisfaction and criticism leading to an overall average sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:02

Property Description

Prime Location
The Hans New Delhi is strategically located in the heart of the city’s bustling business district, offering stunning views of the skyline and easy access to key attractions like Pragati Maidan and Connaught Place.

Modern Comfort
Experience modern comfort in the air-conditioned rooms at The Hans, featuring sleek designs, cozy lighting, and essential amenities like cable TV, complimentary Wi-Fi, and coffee-making facilities. The private bathrooms are equipped with showers for your relaxation.

Dining Delights
Indulge in a culinary journey at The Hans with three dining options to choose from. Enjoy international flavors at Kaffa Coffee Shop, savor Italian delights at Caramelo Restaurant, or simply unwind with a refreshing drink at the cozy hotel bar.

To enjoy the perfect blend of comfort, convenience, and culinary delights at The Hans New Delhi, book your stay now!

Important information:

Please note that the property provides airport shuttle service for an additional fee.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 6 years old and over stay for Rs. 1,500 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.5
Based on 607 reviews
Cleanliness: 5.25
Service: 7.25
Location: 8.25
Room Quality: 5.75
Amenities: 5.75
Value for Money: 6.25
Food and Beverage: 7.25
Overall Experience: 6.25
K
Kshirsagar • couple • in
2
2026-02-12 • via Nuitee
G
Gaurav • solo_traveller • in
1
2026-02-09 • via Nuitee
I
ihab • family_with_children • iq
8
Pros:

4 star hotel
it's good

Cons:

يحتاج الى عناية اكثر

2026-02-08 • via Nuitee
L
Lakhan • family_with_children • in
9
2026-01-30 • via Nuitee
N
Nehal • family_with_children • ke
9
2026-01-25 • via Nuitee
R
Rakesh • extended_group • in
1
Pros:

The location

Cons:

The booking process is quite cumbersome, even when using Booking.com. The hotel requires an advance payment to confirm the reservation and asks that the payment receipt be emailed to their accounting team, which does not appear to coordinate with the reservations team. This creates an outdated, inefficient process and results in unnecessary inconvenience for customers.

I had paid the required advance to the hotel to confirm my booking and emailed the receipt to the id's provided. However, upon arrival, the reservations team informed me that they had not received any communication from their accounting team regarding the advance payment. This resulted in a delay of more than 30 minutes at check‑in, as the team took an unusually long time to verify the payment.
At check‑in, I completed the full payment for my stay. Despite this, the hotel—without any notice—charged an additional amount to the credit card saved on my Booking.com account. I noticed the charge before check‑out and immediately informed the reservations staff. After reviewing the matter, they acknowledged the error and agreed to issue a refund.
However, I was told that the refund would take at least 7–10 days because their accounting team needed to “verify and process” it. In reality, it took almost a month and required repeated follow‑ups. To make matters worse, the hotel deducted a processing fee from the refund. When I asked why a processing fee was being applied to refund money to an Indian bank account—especially when the error was not mine—no explanation was provided.
This was, by far, the most disappointing customer service experience I have encountered in the service industry.

2026-01-24 • via Nuitee
S
stefan • solo_traveller • de
9
gut
Pros:

lage personal

Cons:

Fitness nicht verfügbar

2026-01-23 • via Nuitee
R
razi • family_with_children • in
9
2026-01-22 • via Nuitee
S
sourabh • solo_traveller • in
10
Pros:

Location was good , the staff here aman is very polite and always helpful , mukul is also helpfull

2026-01-22 • via Nuitee
R
Rukdevi • solo_traveller • lk
7
Value for money
Pros:

Good WiFi connection
Excellent breakfast spread
Good location

Cons:

Late check-in not entertained

2026-01-21 • via Nuitee
J
Joseph • solo_traveller • na
7
2026-01-20 • via Nuitee
T
Trina • extended_group • in
5
When reserving a room on Booking.com and an advanced is asked, inform the reception team.
Pros:

The location was the best thing about this place. It is ideal for business trips.

Cons:

Food - very limited menu. Keep a food delivery app at hand. There's a disconnect with Booking.com and reception desk. The reception desk doesn't check the advance payment on this portal. So before you pay the bill, cross check the invoice.

2026-01-19 • via Nuitee
M
Marisol • extended_group • us
1
Duplicate Charge - Suspected Fraud
Pros:

Due to suffering fraud I can't recommend to this hotel to anyone

Cons:

Hotel double charged us and repeatedly lied about processing a refund of the duplicate charge. Fraud.

2026-01-19 • via Nuitee
R
Rhanielyn • extended_group • sa
10
2026-01-19 • via Nuitee
M
Muraleei • couple • in
9
All the best
Pros:

Wish you all the best

2026-01-19 • via Nuitee
V
VISHAL • family_with_children • in
2
Don't stay
Pros:

Location wise ok rest all useless not value for what we pay

Cons:

Ambience not good, loud music from outside at night , breakfast option very less , rooms are conjusted as per price not value for money

2026-01-17 • via Nuitee
P
Pramod • family_with_children • in
6
Good
Pros:

Entry is not good no welcome drink other things are good

Cons:

No comments

2026-01-16 • via Nuitee
N
Neeraj • family_with_children • in
1
Pros:

Location

Cons:

staff was rude and not having service mindset including dutyanager

2026-01-16 • via Nuitee
A
abdul Rashid • extended_group • in
10
2026-01-15 • via Nuitee
C
Charanjit • family_with_children • gb
8
Ideal hotel if you want to enjoy the shops and restaurants around Connaught Place
Pros:

Great location

2026-01-05 • via Nuitee