The Hans, New Delhi

Hotels
6.5 (624 reviews)
15 Barakhamba Road Connaught Place , New Delhi , in

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable beds
Cons:
Poor cleanliness
Old facilities
Slow services

Categories

Cleanliness
5.25
Several reviews indicated issues with cleanliness, including mentions of old and not clean facilities.
Service
7.25
Generally described as friendly, though negative experiences regarding assistance with luggage were reported.
Location
8.25
Frequently mentioned as a positive aspect, with easy access to nearby attractions.
Room Quality
5.75
Described as needing renovation, especially with amenities that are outdated.
Amenities
5.75
Basic amenities mentioned as lacking; needs improvement particularly related to maintenance.
Value for Money
6.25
Perceived as acceptable, but some reviews felt the cost was high for the offered quality.
Food and Beverage
7.25
Breakfast and dining options generally received positive remarks.
Overall Experience
6.25
Mixed reviews with a blend of both satisfaction and criticism leading to an overall average sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:02

Property Description

Prime Location
The Hans New Delhi is strategically located in the heart of the city’s bustling business district, offering stunning views of the skyline and easy access to key attractions like Pragati Maidan and Connaught Place.

Modern Comfort
Experience modern comfort in the air-conditioned rooms at The Hans, featuring sleek designs, cozy lighting, and essential amenities like cable TV, complimentary Wi-Fi, and coffee-making facilities. The private bathrooms are equipped with showers for your relaxation.

Dining Delights
Indulge in a culinary journey at The Hans with three dining options to choose from. Enjoy international flavors at Kaffa Coffee Shop, savor Italian delights at Caramelo Restaurant, or simply unwind with a refreshing drink at the cozy hotel bar.

To enjoy the perfect blend of comfort, convenience, and culinary delights at The Hans New Delhi, book your stay now!

Important information:

Please note that the property provides airport shuttle service for an additional fee.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 6 years old and over stay for Rs. 1,500 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.5
Based on 624 reviews
Cleanliness: 5.25
Service: 7.25
Location: 8.25
Room Quality: 5.75
Amenities: 5.75
Value for Money: 6.25
Food and Beverage: 7.25
Overall Experience: 6.25
M
Maney • family_with_children • za
2
Pros:

Location

Cons:

The rate of the room fluctuates with the hotel occupancy irrespective of the rate you book and confirm at.

2026-04-06 • via Nuitee
R
Rishi • couple • mu
3
Miserable place
Pros:

Very bad location, unhealthy area hotel under refurbishment not mentioned on website

Cons:

Location and unfriendly staff

2026-04-05 • via Nuitee
M
Mr • family_with_children • in
8
2026-04-04 • via Nuitee
B
Bhumika • solo_traveller • in
9
2026-04-04 • via Nuitee
M
Muraleei • family_with_children • in
9
Pros:

Wish yall the best. The restaurant should improve for room service

Cons:

Tea supplied to the room was not hot. Has to be improved

2026-04-04 • via Nuitee
M
Mr • family_with_children • in
10
2026-04-04 • via Nuitee
Y
Yoshiya • solo_traveller • jp
8
Pros:

朝食に生野菜が提供される点、朝食対応のスタッフが良い（卵料理とかコーヒー希望など声がけが良い）

Cons:

エレベータ待ちが長い。地上のホテル入り口が分かりにくい。

2026-03-31 • via Nuitee
A
AMIT • couple • ca
8
Good value for money
Pros:

The location was good, staff was polite.

Cons:

The property is very old and needs some upgrade. There were no power points near the bed

2026-03-26 • via Nuitee
F
Francisco • solo_traveller • es
8
Pros:

It is a Good Hotel ,Very convenient. I enjoyed my stay ,i would like to mention the Great Job of Mr Manoj at the reception

2026-03-15 • via Nuitee
L
lalit • family_with_children • nz
4
Pros:

Location

Cons:

Construction work going around

2026-03-14 • via Nuitee
A
Agastya • family_with_children • in
9
2026-03-11 • via Nuitee
Y
YOGESH • solo_traveller • in
3
2026-03-10 • via Nuitee
R
Ruzanna • family_with_children • am
10
Pros:

The hotel's location is very good. The room was clean and comfortable. The staff is very attentive and friendly, ready to help with anything you need. I am very satisfied. The ideal hotel to choose for a stay in Delhi.

2026-03-10 • via Nuitee
R
RITAMBHRA • solo_traveller • in
6
Pros:

Location

Cons:

Door locking was feeble

2026-03-02 • via Nuitee
K
Kshirsagar • couple • in
2
2026-02-12 • via Nuitee
G
Gaurav • solo_traveller • in
1
2026-02-09 • via Nuitee
I
ihab • family_with_children • iq
8
Pros:

4 star hotel
it's good

Cons:

يحتاج الى عناية اكثر

2026-02-08 • via Nuitee
L
Lakhan • family_with_children • in
9
2026-01-30 • via Nuitee
N
Nehal • family_with_children • ke
9
2026-01-25 • via Nuitee
R
Rakesh • extended_group • in
1
Pros:

The location

Cons:

The booking process is quite cumbersome, even when using Booking.com. The hotel requires an advance payment to confirm the reservation and asks that the payment receipt be emailed to their accounting team, which does not appear to coordinate with the reservations team. This creates an outdated, inefficient process and results in unnecessary inconvenience for customers.

I had paid the required advance to the hotel to confirm my booking and emailed the receipt to the id's provided. However, upon arrival, the reservations team informed me that they had not received any communication from their accounting team regarding the advance payment. This resulted in a delay of more than 30 minutes at check‑in, as the team took an unusually long time to verify the payment.
At check‑in, I completed the full payment for my stay. Despite this, the hotel—without any notice—charged an additional amount to the credit card saved on my Booking.com account. I noticed the charge before check‑out and immediately informed the reservations staff. After reviewing the matter, they acknowledged the error and agreed to issue a refund.
However, I was told that the refund would take at least 7–10 days because their accounting team needed to “verify and process” it. In reality, it took almost a month and required repeated follow‑ups. To make matters worse, the hotel deducted a processing fee from the refund. When I asked why a processing fee was being applied to refund money to an Indian bank account—especially when the error was not mine—no explanation was provided.
This was, by far, the most disappointing customer service experience I have encountered in the service industry.

2026-01-24 • via Nuitee