Hotel Indigo San Antonio Riverwalk by IHG

Hotels
•
Hotel Indigo
8 (845 reviews)
830 North Saint Mary's , San Antonio , us
+1 210-527-1900

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Cleanliness
Good location
Pleasant staff
Cons:
Expensive parking
Limited food options
Issues with room assignment

Categories

Cleanliness
8.08
Cleanliness of hotel was highlighted positively.
Service
8.55
Mixed reviews but overall pleasant staff experience.
Location
8.59
Good location near Riverwalk.
Room Quality
8.04
The room quality matched the booking.
Amenities
7.57
Limited amenities like no microwave in room.
Value for Money
8.03
Felt luxurious for a cheap price, though some overpriced items noted.
Food and Beverage
7.08
Food quality below expectations with cold breakfast.
Overall Experience
8.05
Overall good experience with some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:14

Property Description

Modern Accommodations
The Hotel Indigo San Antonio-Riverwalk offers modern rooms with 42-inch flat-screen TVs and free Wi-Fi. Each room features wooden floors, CD players, refrigerators, and comfortable seating areas. Opt for a river view room for a picturesque stay.

Convenient Amenities
Guests can enjoy Southern American cuisine at Phi Restaurant and Bar, take a dip in the outdoor pool, or stay active in the gym. The hotel also provides a business center, 24-hour reception, and easy access to nearby attractions like the San Antonio Art Museum and the Henry B. Gonzalez Convention Center.

Ideal Location
Located just 0.7 miles from The Alamo, Hotel Indigo is a short drive from the San Antonio Zoo and Aquarium. Experience the best of San Antonio with a stay at our conveniently located hotel.

Book your stay at Hotel Indigo San Antonio-Riverwalk now for a memorable experience!

Important information:

Renovation work of rooms on certain area will be carried out from 09:00 to 18:00. Please note that construction work is taking place nearby from 7/12/2024 to 31/01/2025 and rooms and facilities may be affected by noise.

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that a maximum of 2 pets is allowed

Please note, parking is valet only, Valet charge is $52+tax per vehicle/ per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8
Based on 845 reviews
Cleanliness: 8.08
Service: 8.55
Location: 8.59
Room Quality: 8.04
Amenities: 7.57
Value for Money: 8.03
Food and Beverage: 7.08
Overall Experience: 8.05
P
Primeaux • solo_traveller • us
8
Pros:

Was satisfied

Cons:

Pool wasn't available to use

2026-07-22 • via Nuitee
W
Wayne • extended_group • us
8
Pros:

The room was nice!

Cons:

The swimming pool was closed—a very big disappointment. And the room was close to the lobby—so very noisy!

2026-07-22 • via Nuitee
J
Joel • solo_traveller • us
10
Pros:

Friendliness of the staff, cleanliness of the room, and location

Cons:

Wish we had the river taxi made available.

2026-07-20 • via Nuitee
M
Marcus • couple • us
8
Nice stay by the riverwalk. Area was relatively good. Honestly would recommend and if you stay here you’ll enjoy your ac
2026-07-20 • via Nuitee
J
Jessie • extended_group • us
7
Surprising
Pros:

Don’t send a confirmation email you can accommodate a request then when l get there don’t do it.

Cons:

I had three adults have enough towels for 3 adults not two

2026-07-18 • via Nuitee
G
Garza • couple • us
7
2026-07-18 • via Nuitee
T
Tyrone • solo_traveller • us
10
2026-07-16 • via Nuitee
S
Steven • couple • us
4
Pros:

Location

Cons:

Expensive without complimentary breakfast

2026-07-10 • via Nuitee
S
Sean • couple • us
5
2026-07-07 • via Nuitee
N
Noeggerath • couple • us
1
2026-07-05 • via Nuitee
K
Kelly • couple • us
9
2026-06-30 • via Nuitee
P
Powell • family_with_children • us
5
2026-06-28 • via Nuitee
P
Puente • couple • us
10
Amazing cozy and beautiful
Pros:

It’s by the river and staff was so helpful

2026-06-28 • via Nuitee
A
Amy • couple • gb
10
2026-06-27 • via Nuitee
K
Keisha • couple • us
7
My stay was not bad but if you’re looking for luxury and location this is not your place.
Pros:

The staff was exceptionally friendly and helpful.

Cons:

The location and the pictures were very deceitful.

2026-06-22 • via Nuitee
3
391cerissag • Family
2
Pick somewhere else to stay
Pros:

Terrible experience- The hotel is just dirty - it needs to be remodeled - there was mold in our bathroom opposite the toilet so it was unavoidable to look at (Room 118). The pillows felt like sleeping on lumpy, cheap $5.00 pillows from Walmart.
We practically begged for a hide away bed (we asked when we checked in around 2pm-3pm and they still had not done it by 7pm and we had to ask several times) and by then the night staff was in and the afternoon staff didn’t explain to the night staff that we would like a rollaway bed and the night crew said we don’t have any at first (not sure why he/she would just flat out lie unless it was from pure laziness) but somehow they found one. Delivered it to the room without the sheets or bedding on it and it looked like it had been peed and pooped on multiple occasions. Just left it with sheets - no comforter, no pillow, they don’t make the bed - just left it in the room. I can make a bed but I wouldn’t have known the mattress was trash if they would have made it up for us. The staff was rude -

2026-06-20 • via Tripadvisor
K
KAREN • couple • us
10
Everything was great except for valet. We had food and drinks in bar a
Pros:

We went to a concert at The Pearl and wanted to stay near by. Bar food was good and had drinks. Enjoyed the resident cat. Can you please put some nice blankets to make cat house nice.

Cons:

Valet promised to have our car ready for us to go to the concert. We tipped him in advance then he left work early. Our car wasn't ready. Valet was packed and new Valet tells us that employee is known for leaving early doesn't provide any detail as to guests requests and splits leaving them a mess to deal with.

2026-06-20 • via Nuitee
P
Puglisi • couple • us
6
2026-06-11 • via Nuitee
E
Elyssa • extended_group • us
10
Pros:

Friendly Staff

Cons:

How far it was from
certain places.

2026-06-08 • via Nuitee
C
Covey12345 • Couples
2
Don’t stay here
Pros:

It has been 2 weeks since we checked out of this hotel, leaving our airpods on the nightstand on accident. We called first thing the next morning when it was discovered, and spoke with IHG's customer service. We were able to give them the exact current location of the AirPods, and assumed that either the employee who took them lived there or they had been sold already. We asked that they check their employee records for home addresses, and gave them a description of the male housekeeper that entered our room as we were leaving. Customer Service told us we would get a call back within 48 hours. We did not get a call back, so I re-submitted the complaint via their online system. Three days later I had still not received any response, so I called again. I was told they hotel had not responded and they had another 48 hours to respond. I received no response 48 hours later, so called again. IHG Customer Service told me the hotel would be fined $150 for not responding, and had another 48 hours to contact me. That time has now passed, so I called again. They tried again to contact the hotel, and were able to talk to the front desk who said nothing about our complaint was on their system. The front desk said the general manager had already left for the day (not even 5:00) and they I should call back tomorrow by 9 or 10 to talk to the general manager. I told IHG customer service I was frustrated with having to do all the proactive work to track this down, and asked to speak to a supervisor at IHG. She proceeded to tell me that there was nothing she could do and I had to talk to the manager directly at the hotel. I asked for the hotel manager's name, and she did not know it. I asked how she could not know who the manager was at one of their hotels, and she said they are independently owned and they have no control over them. Just wanted to warn others that staying at a IHG hotel does not mean you will get any help from them if you run into problems, and I definitely would not recommend Hotel Indigo on the Riverwalk.

2026-06-06 • via Tripadvisor