Holiday Inn Express & Suites - Albuquerque East by IHG

Hotels
•
Holiday Inn Express
8.5 (536 reviews)
10501 Copper Pointe Way NE , Albuquerque , US
+1 505-510-8777

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Clean and safe environment
Friendly and professional staff
Good breakfast options
Cons:
Uncomfortable beds
Issues with cleanliness
Inconsistent service responses

Categories

Cleanliness
7.71
Several reviews mentioned dirty rooms and unclean showers.
Service
9.18
Most reviews praised the friendly and professional staff.
Location
9.22
Positive comments about convenience and safety in the area.
Room Quality
7.17
Complaints about uncomfortable beds and some rooms being not well-maintained.
Amenities
8.7
General satisfaction with amenities like breakfast and fitness center.
Value for Money
8.66
Reviews indicated a good experience related to value for the price.
Food and Beverage
8.71
Breakfast service was well-received, with positive remarks about quality.
Overall Experience
8.68
Overall positive sentiment with mentions of returning to the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:38

Property Description

Modern Amenities
Holiday Inn Express & Suites - Albuquerque East offers air-conditioned rooms with free WiFi and flat-screen TVs, ensuring a comfortable stay for all guests.

Relaxation & Recreation
Guests can unwind in the indoor pool and hot tub after a busy day of exploring Albuquerque.

Convenience at Your Fingertips
With a 24-hour front desk and proximity to key attractions like Cliff's Amusement Park and Albuquerque Convention Center, Holiday Inn Express & Suites - Albuquerque East provides both convenience and entertainment for your stay.

Book now and experience the perfect blend of comfort and convenience at Holiday Inn Express & Suites - Albuquerque East, an IHG Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.5
Based on 536 reviews
Cleanliness: 7.71
Service: 9.18
Location: 9.22
Room Quality: 7.17
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 8.71
Overall Experience: 8.68
M
Matiska • family_with_children • us
10
Great visit
Pros:

The beds were very comfortable. The rooms were clean. There was a nice variety of food choices for breakfast. The staff were all very nice and helpful with the exception of a night clerk named Lilly.

Cons:

I did not like the attitude of the evening/night desk clerk Lilly. She was rude and definitely not very helpful. I flew here to Albuquerque because my brother was in critical condition at the hospital. I needed to extend my stay and she told me I would have to check out and then check back in and change rooms the next day. I spoke with the day clerk the following the morning and she fixed everything so that I could stay in the same room. I am spending 12 hours a day at the hospital and did not want to have to move my luggage into my vehicle and back into a different room. I'm sorry I didn't get the name of the lady that fixed everything for me because she was very kind and helpful. Lilly needs some lessons in being kind and helpful. I won't let Lilly ruin my review but I hope someone takes note of her rudeness.

2026-10-17 • via Nuitee
S
Suzanne • solo_traveller • us
9
Pros:

The room was great, clean, well lit, and the bed soft and comfortable. Also loved having the laundry facility there, which were easy to use with the app.
Excellent options for breakfast.

Cons:

The price was pretty high, despite it being the Balloon Fiesta

2026-10-13 • via Nuitee
K
Kevin • family_with_children • us
9
Great stay
Pros:

Great breakfast

Cons:

Biggerrooms

2026-10-12 • via Nuitee
L
Linda • solo_traveller • us
8
It was great.
Pros:

How clean it was and the staff!!

2026-10-08 • via Nuitee
J
Jennifer • couple • us
8
Pros:

Location

2026-10-08 • via Nuitee
L
Larry • solo_traveller • us
10
Pros:

The hotel was so clean,the staff was super nice and helpful. The breakfast included was amazing.

2026-10-07 • via Nuitee
M
Maisie • family_with_children • us
10
2026-08-11 • via Nuitee
J
Joe • couple • us
10
Great hotel, clean and the front desk clerk was extremely nice
Pros:

Very clean

Cons:

Nothing really

2026-08-06 • via Nuitee
H
Harris • family_with_children • us
10
Enjoyed our stay! Plenty of room for all of us.
Pros:

I was traveling with 2 other adults and 6 children who stated that breakfast was excellent! We enjoyed the variety of items on the breakfast menu. All were satisfied and happy as we continued our journey to Arizona.

2026-07-21 • via Nuitee
T
Todd • solo_traveller • us
10
Nice stay.
Pros:

Nice clean, large room.

Cons:

The breakfast wasn't served early enough for me to take advantage of it.

2026-07-13 • via Nuitee
G
Gregory • couple • us
10
2026-07-08 • via Nuitee
E
Elisha • solo_traveller • us
1
Pros:

Nothing

Cons:

Everything

2026-07-03 • via Nuitee
S
Sage • couple • us
8
2026-06-22 • via Nuitee
E
Elisha • family_with_children • us
1
Wouldnt stay here again for the price and the nasty conditions
Pros:

Nothing

Cons:

I came at check in, and my room was not ready. Then the lady asked me to wait while they cleaned it. 30 more minutes and nothing I noticed the lady who checked me had left. So, I went to the front desk and asked and the new lady when my room would be ready. She didn't seem to know what I was talking about and checked me in for the 2nd time. Then when we got to the room, we were tired, so we went to bed, was not until the next morning when I needed to shower that we went to dry off with one of the provided towels and it was hanging up when we got it down it was covered in blood. Then I started to inspect the room more and found it was never cleaned. They also served breakfast at 7 am which is inconvient for those that are traveling. I wouldn't stay no recommend this property to anyone. Disgusting

2026-06-19 • via Nuitee
S
Sherrie • solo_traveller • us
9
Pros:

Nice big room, clean and close to the Nuclear Museum. Nice breakfast.

2026-06-10 • via Nuitee
C
Connie • couple • us
9
2026-06-08 • via Nuitee
L
lauralyb2023 • Couples • United States
8
Not a great stay
Pros:

Our room was clean and beds comfortable. Breakfast was lousy.
If you decide to stay at this hotel be sure they give you the room you request.

2026-05-22 • via Tripadvisor
M
michel • solo_traveller • be
10
Pros:

Comme tous les autres établissements de cette chaine tout était parfait . Acceuil , confort , propreté , équipements , dimension de la chambre et la sdb spacieuse et très bien équipée rien à dire si ce n'est félicitation !! Un plus bien évidement le déjeuner hyper complet et savoureux .

Cons:

RAS

2026-05-11 • via Nuitee
C
Camye • solo_traveller • us
1
2026-04-12 • via Nuitee
K
karlamO1875EC • Solo travel • Omaha, Nebraska
10
Nice surprise in East Albuquerque!
Pros:

I chose this property due to it's east location along I40 as I was staying overnight on my way east. It was easy to access from I40 and close to gas stations which was helpful. The property is fairly new and very well maintained so everything was clean and modern. The property has a fence and security entrance so i had zero concern about my car full of snowbird belonings. The room was very nice with comfortable chair and mattress with a clean and modert bathroom. The location was very quiet despite the close locale to the highway. Breakfast was hot and plentiful. I will stay here again!

2026-04-07 • via Tripadvisor