The Crown hotel

Hotels
•
The Hotel Folk
9.2 (337 reviews)
Thoroughfare, The Crown, Woodbridge, England, IP12 1AD , Woodbridge , GB
44-1394-384 242

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Facilities

Free breakfast
Fireplace in lobby
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Fireplace in lobby
Free breakfast
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Cons:
Inconsistent service
Cleanliness issues
Overpriced

Categories

Cleanliness
8.39
Issues mentioned regarding the cleanliness of shower areas and general upkeep.
Service
10
Staff were polite and accommodating with good customer service.
Location
9.86
Great central location, easy access to shopping and attractions.
Room Quality
8.9
Rooms were generally comfortable but some were reported as tired.
Amenities
9.35
Amenities are satisfactory with good offerings.
Value for Money
7.88
Some guests felt the hotel was overpriced for the offerings.
Food and Beverage
9.34
Food quality was generally good, though some service incidents noted.
Overall Experience
9.89
Most guests enjoyed their stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:10

Property Description

Luxurious Amenities & Features

  • Terrace and garden views
  • Complimentary wireless internet access
  • Fireplace in the lobby and a banquet hall

Delightful Dining & Drinks

  • Restaurant serving satisfying meals
  • Bar/lounge for favorite drinks
  • Complimentary English breakfast on weekdays

Convenient Services & Facilities

  • Complimentary newspapers in the lobby
  • Dry cleaning/laundry services
  • 24-hour front desk and free self parking

Take in the stunning views, enjoy delicious dining options, and experience exceptional services at The Crown hotel. Book your stay now for a memorable experience!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Cashless transactions are available

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

9.2
Based on 337 reviews
Cleanliness: 8.39
Service: 10
Location: 9.86
Room Quality: 8.9
Amenities: 9.35
Value for Money: 7.88
Food and Beverage: 9.34
Overall Experience: 9.89
J
john • solo_traveller • gb
7
Pros:

Great breakfast and dinner good. Staff very helpful. Good car parking.

Cons:

Room really hot and fan didn't really help. Bit more dusting needed! Bathroom needed a bit of a spruce up. A lot for a one night stay

2026-06-28 • via Nuitee
A
Amy • solo_traveller • us
8
Pros:

Staff was so kind and friendly. Location is great. I was there during a heat wave so very appreciative a large fan was provided. Breakfast also good with lots of choices.

Cons:

The shower is very strange. It turns on and off throughout a shower in surges. I know others had similar issues as well as temperature problems.

2026-06-21 • via Nuitee
D
Derek • couple • gb
8
Comfortable overnight stay with secure parking and easy access to local facilities.
Pros:

Bar, parking, comfortable room. Easy access to town centre.

Cons:

Nothing

2026-06-08 • via Nuitee
G
Gary • solo_traveller • gb
9
Central and everything you want
Pros:

Location , staff and parking

Cons:

Nothing to dislike

2026-06-08 • via Nuitee
P
Peter • couple • gb
7
Pros:

Good location, nice rooms

Cons:

Restaurant offerings straight out of freezer…

2026-05-17 • via Nuitee
L
Lauren • couple • gb
8
2026-05-17 • via Nuitee
C
Colin • couple • gb
8
A friendly clean hotel in a great location with excellent food
Pros:

Great location
Well maintained
Clean

Cons:

Bedroom furniture e.g.dressing table and wardrobe need re painting or replacing as scuffed

2026-05-15 • via Nuitee
M
Marina • couple • gb
8
Lovely surroundings, great staff
Pros:

Spotlessly clean, full of character. Delicious breakfast, lovely, friendly staff

Cons:

Nothing!

2026-05-15 • via Nuitee
C
Christine • family_with_children • gb
6
Pros:

Lovely meals and very helpful and pleasent staff.

Cons:

We could have been better informed on the issues they were having which did impact our stay.
We did resolve the problem to our staisfaction.

2026-05-11 • via Nuitee
J
John • extended_group • gb
9
Excellent hotel in an ideal location. We will be back.
Pros:

Location was perfect for a group of cyclists enjoying a week touring East Suffolk. Josh and his staff were superb, friendly and helpful, including secure bike storage and parking advice.

Cons:

Nothing

2026-05-10 • via Nuitee
M
Mcgregor • couple • gb
10
Staff great, good location, very easyyy
Pros:

The staff

Cons:

But loud but is a pub so it’s cool

2026-05-03 • via Nuitee
J
john • couple • gb
5
The staff were friendly and helpful but we wouldn’t stay here again.
Pros:

Our room was large with a large comfy bed and a great shower. Very happy with the bathroom.

Cons:

The whole hotel needs a makeover. All the furniture and doors are scuffed and we found old pieces of food under the breakfast counter in the restaurant. It clearly hadn’t been cleaned for some time.
Our room ( an executive one ) had a tiny telly on a large blank wall and the window panes were filthy, inside and out.

2026-05-01 • via Nuitee
S
Susan • couple • gb
8
Pros:

Handy place to stay. Spacious room. Pleasant staff

2026-04-27 • via Nuitee
R
Ruth • solo_traveller • gb
9
Helpful staff and good breakfast
2026-04-18 • via Nuitee
A
Amy • couple • gb
5
Pros:

The location and comfortable bed.

Cons:

For the whole duration of our stay we had no hot water- which apparently according to other guests had been like it the day before too. We hadn’t been told this until we tried to shower. The guy who worked behind the desk said he would try and fix the boiler himself but to no avail. And like he said ‘I’m not a plumber but I’ll try’…They didn’t call a plumber out to fix it?! We paid £210 for the night and have just received £36 in a refund! Which is absolutely unacceptable- as a basic a hotel should provide hot water and at least look like they’ve tried to fix the issue or offer some kind of resolution. It felt like because there were only us and one other couple staying the night, it wasn’t worth their hassle of paying to get it fixed there and then. I have never complained about a hotel in my life but this is really poor customer care.

2026-04-15 • via Nuitee
D
Debbie • solo_traveller • gb
6
Lovely hotel & location
Pros:

Breakfast was lovely. Hotel was very nice

Cons:

We were informed on arrival they had a problem with the water and we couldn't have a bath, which wasn't a problem. However on our last day we were woken by workmen directly underneath our room talking and using tools that sounded like a grinder. We understand work needed to be carried out but prior notice would have helped. As our room was filled with dust causing me to cough. This resulted in setting the fire alarm off and we had to evacuate the building to find we were the only guests/people that were told to exit, which was strange. As we waited outside we noticed the workmen had sealed the room where they were working and had PPE clothing and dust masks on. The area had tape around it with the wording 'Danger Asbestos Hazard'. This raised concerns so my husband asked the workmen who advised they were sanding some paint. We also informed a member of staff who said the work had to be done. This hasn't spoilt out trip but advance notice of the work and reassurance about the asbestos would have helped.

The room could do with a touch up of paint and the shower head changing. A general clean up would possibly improve the rating.

2026-04-12 • via Nuitee
C
Chris • couple • gb
8
2026-03-26 • via Nuitee
K
Karen • couple • gb
10
very much enjoyed our short stay, loved the location
Pros:

loved the room, and the ambiance

Cons:

nothing

2026-03-16 • via Nuitee
B
BRIAN • family_with_children • gb
8
2026-03-14 • via Nuitee
N
Nancy • family_with_children • gb
8
Lovely stay, wonderful welcome and friendly staff
Pros:

Really friendly and welcoming, lovely staff. Excellent location and really lovely room.

Cons:

Restaurant food options - not to my taste and erring on the expensive side for the type of dishes served.

2026-03-09 • via Nuitee