Home2 Suites By Hilton Charlotte Piper Glen

Hotels
•
Home2 Suites by Hilton
8.8 (501 reviews)
5110 Piper Station Drive , Charlotte , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Clean and comfortable rooms
Cons:
Customer service issues
Breakfast quality
Room maintenance problems

Categories

Cleanliness
8.44
Some reviews mention issues with bathroom maintenance and towels not being replaced.
Service
9.11
Positive mentions of friendly staff, but some complaints about customer service during check-in.
Location
9.45
Multiple reviews highlight the convenience of the location, close to shops and restaurants.
Room Quality
8.7
Rooms described as clean and comfortable, but some issues with maintenance were noted.
Amenities
8.93
General comments about amenities being satisfactory, despite some broken items.
Value for Money
8.89
Some reviews indicate that for the price, expectations were not fully met.
Food and Beverage
7.94
Breakfast received mixed reviews, with many suggesting room for improvement.
Overall Experience
8.91
Most guests had a decent to great experience, with a few exceptions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:19

Property Description

Convenient Location
Located in the vibrant Ballantyne district, Home2 Suites By Hilton Charlotte Piper Glen offers easy access to popular attractions like SouthPark Mall, Carowinds Amusement Park, and Mint Museum of Art.

Modern Amenities
Enjoy a comfortable stay in our air-conditioned rooms equipped with free WiFi, flat-screen TVs, and kitchens. Relax by the indoor pool or maintain your workout routine at the fitness centre.

Exceptional Services
Our hotel features a barbecue area for social gatherings, a 24-hour front desk for your convenience, and a business centre for any work needs. Experience a warm welcome at our shared lounge during your stay.

Experience comfort and convenience at Home2 Suites By Hilton Charlotte Piper Glen. Book now for an unforgettable stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.8
Based on 501 reviews
Cleanliness: 8.44
Service: 9.11
Location: 9.45
Room Quality: 8.7
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 7.94
Overall Experience: 8.91
R
Roderick • family_with_children • us
8
Pros:

Breakfast was decent. Everything is prepackaged food but what to expect..

Cons:

They said the pool was heated and they turned it on but I don't believe they ever did. 2 days never got warm enough to get in . Don't say you have heated pool if you refuse to turn the heater on .

2026-01-30 • via Nuitee
C
Carol • couple • us
10
2026-01-27 • via Nuitee
D
Drena Witherspoon • extended_group • us
10
Pros:

I love this place and this is the only place I stay

2026-01-22 • via Nuitee
Y
Yevgeniya • couple • us
10
We had a great experience and definitely enjoyed staying in hotel, will come back there.
Pros:

I like the room, the pool that my grandkids could use visiting us - grandparents during Thanksgiving. We spent family time in beautiful sitting areas in first floor. Thanks for hospitality @

Cons:

The elevators were long time to wait for.

2026-01-20 • via Nuitee
J
Jennifer • family_with_children • us
8
Great location and clean hotel.
Pros:

Clean- safe- efficient.

Cons:

Breakfast ending at 9am during week.

2026-01-19 • via Nuitee
J
Juan • couple • us
10
2026-01-19 • via Nuitee
T
travellover • couple • us
7
Hotel was good, but parking lot was a mess
Pros:

Clean rooms.

Cons:

Tractor trailer parked in the lot for two nights during the holiday season and was allowed to park horizontal so it took up 10 parking spots in an already small parking lot.

2026-01-17 • via Nuitee
M
Megan • family_with_children • us
10
Pros:

It was perfect for our short trip. Close to the places we were visiting. Easy to get in and out.

2026-01-15 • via Nuitee
P
Phyllis • couple • us
5
Comfortable but disappointing with very cold Pool.
Pros:

Despite many choices for breakfast I was not satisfied. Mainly because I wanted a healthier dry cereal like raisin bran or special K. And plain yogurt, unsweetened would have been better.
The coffee is the worst! Most disappointing was the pool! It was not heated. I chose your hotel mainly for the availability of a pool which I need for my back. It was so cold I couldn’t use it.

Cons:

Look above.
The staff were very nice and tried their best.

2026-01-12 • via Nuitee
R
Regina • extended_group • us
6
Night staff easily irritated
Pros:

We have stayed here several times before and really like the location, the rooms and usually the staff. Check in was smooth and easy.

Cons:

On our second night's stay, the young lady working the desk seemed extremely bothered by the fact that we stopped and asked for things. Since the hotel no longer cleans rooms every day, we needed fresh towels. Our room didn't have all of the linens needed for the sofa bed. When we called and asked for them on the first night, we were told we had to come down to the lobby. By the time we realized we needed them, we were already in our pajamas. At the same time we asked for towels, we also asked for the missing linens and a couple of pillows. We were told they were out of pillows for the night. Hard to believe that was true. It seemed more like she had done all she was going to do. We will definitely reconsider staying there again.

2026-01-08 • via Nuitee
S
Samantha • couple • us
8
Nice place to stay for a few nights.
Pros:

The facility was clean, staff were friendly and rooms were comfortable.

Cons:

While the pool and pool area were clean, the water was pretty cold. Even the kids thought it was too cold to swim in. Night staff needs a little education on what kitchen utensils are (we asked for a hot plate and skillet and the girl at the desk had no idea what those items were even though there are signs in each room using those words saying they’re available). The breakfast selection is better than most hotels but needs to be kept up with and restocked a bit more often than it was during our stay.

2026-01-04 • via Nuitee
Y
Yglesia • family_with_children • us
6
It was a decent stay.
Pros:

Big, clean and convenient location.

Cons:

The bed and pillows. Indoor pool was suppose to be heated an was cold.

2026-01-02 • via Nuitee
S
Shania • solo_traveller • us
10
2025-12-30 • via Nuitee
J
jessica • family_with_children • us
5
Wouldn’t stay here again. They have some internal things to fix with staff and cleaning schedules. Location is great how
Pros:

Close to many shops and restaurants. Close to the highway and about 20-30 minutes to most places around Charlotte

Cons:

Some staff is rude. Cleaning schedule wasn’t good. 5 day 4 night stay and did not get a refresh of towels or have garbage removed. We had to do this ourselves.

2025-12-30 • via Nuitee
S
Sivakumar • family_with_children • us
6
Decent stay but for price this could have been better.
Pros:

Location and Food was good.

Cons:

Bathroom maintenance and the door knob was broken and walkin bathroom handles are delicate.

2025-12-29 • via Nuitee
R
Rebecca • family_with_children • us
10
2025-12-26 • via Nuitee
B
Bridgett • couple • us
10
2025-12-22 • via Nuitee
D
Dana • couple • us
7
Pros:

The location was great, the breakfast was good.

Cons:

Customer service really sucked. When we checked in staff didn’t let us know room number or what time breakfast started or stopped. No one was friendly.

2025-12-22 • via Nuitee
B
Brianne • couple • us
8
2025-12-15 • via Nuitee
T
Tara • couple • us
8
2025-12-01 • via Nuitee