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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Terrace
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Family rooms
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Luggage storage
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Tour desk
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Dry cleaning
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Currency exchange
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Beachfront
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Beach
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Delivered food - securely covered
Review Highlights
Categories
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Property Description
Beachfront Location
Experience the ultimate relaxation at José y Glendy Hotel, perfectly situated on the beautiful beachfront of Progreso. Enjoy stunning ocean views and soothing sea breezes right from your room.
Comfortable Amenities
Indulge in comfort with our air-conditioned rooms equipped with free WiFi and flat-screen TVs. Relax and unwind in our cozy accommodations after a day of exploring the nearby attractions.
Convenient Services
Our hotel offers a shared kitchen, a 24-hour front desk, and currency exchange services for your convenience. Whether you need travel assistance or a quick snack, we've got you covered.
Ready to escape to beachfront bliss? Book your stay at José y Glendy Hotel now for a memorable getaway.
A deposit may be required at the property.
Location
Guest Reviews
La regadera que tenia agua caliente
Que no tenga una mesa o sillas. Fue incomodo comer de pie dentro de la habitación.
Me gustó su ubicación es cerca del malecón
No me gusto que tienen muy descuidada su imagen, la actitud del personal nefasta, me hicieron esperar 35 minutos no había nadie en recepción cuando le dije al personal
Le valió y
Me dijo su nombre literal me ignoró, las habitaciones tenían un olor a humedad muy amarillentas las paredes
Nice hotel.
Nada
No tiene restaurante. El clima es muy pequeño para la habitación. La taza del baño es muy incómoda. La luz entra excesivamente por el ventanal. No tiene cobertores. No hay botellas de agua en la habitación. El agua de la alberca está fría.
No hay nadie en recepción cuando llegas. No funciona su punto de venta. Las fotos de la publicación no cotejan con la apariencia del hotel.
Muy recomendable
Todo ok
Las camas cómodas y limpio
Muy cerca del malecón.
No nos dieron toallas, el pago tiene que ser anticipado de lo contrario cancelan la reservación.
Las cortinas no cubren adecuadamente las ventanas.
La limpieza y el agua disponible
Que no tengan cobro con tarjeta
.
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We had an incredibly stressful and frustrating experience at José y Glendy Hotel in Mérida, and we ultimately chose not to stay here due to how uncomfortable and unsafe the situation made us feel.
Upon arrival, the hotel claimed their card processing system was down and demanded that we pay the entire balance in cash. We only travel with credit cards for safety and rewards, which is exactly why we booked through a trusted platform. When we explained this, the hotel staff refused to accommodate us.
Worse yet, the hotel representative refused to cancel our reservation on their end. Instead, they kept pressuring and urging us to cancel it on our app. Doing this would have triggered a massive last-minute cancellation fee, forcing us to pay for a room we couldn't even check into. It felt incredibly predatory and dishonest.
🌟 A Massive Thank You to Maria from Booking.com!
The only saving grace of this entire ordeal was the customer service we received from Booking.com. We were connected with a representative named Maria, and she was absolute gold.
* She immediately stepped in to advocate for us.
* She recognized that the issue was entirely on the hotel's side due to their broken payment processing.
* She successfully cancelled our stay without any cancellation fees, protecting us from the hotel's unfair demands.
Maria turned a travel nightmare into a manageable situation and handled it with total professionalism and efficiency.
Final Verdict: Do not book José y Glendy Hotel unless you want to be pressured into shady cash-only demands and tricky cancellation traps. If you do find yourself in a bind, pray you get an agent as amazing as Maria to bail you out!
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