La Reina de Gran Via

Hotels
Apartamento Centro SL
4.4 (16 reviews)
Reina 23-25, Madrid, 28004 , Madrid , ES

Pets allowed

Facilities

Express check-out
Offsite parking discounted rates available
Express check-in/check-out
Elevator
Express check-out
Smoke-free property
Use of nearby fitness center (discount)
Tours/ticket assistance
Airport transportation - pickup (surcharge)
Offsite parking discounted rates available
See all facilities

Review Highlights

Pros:
Céntrico
Fácil acceso

Categories

Cleanliness
3.9
Specific sentiment from text, or 'Standard quality for this hotel tier' if not mentioned.
Service
4.9
Standard quality for this hotel tier.
Location
4.9
A unos pasos de gran vía muy céntrico todo y fácil acceso.
Room Quality
4.3
Standard quality for this hotel tier.
Amenities
4.3
Standard quality for this hotel tier.
Value for Money
4.3
Standard quality for this hotel tier.
Food and Beverage
4.3
Standard quality for this hotel tier.
Overall Experience
4.3
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:19

Property Description

Central Location - Enjoy a centrally located stay in Madrid, just minutes away from popular attractions like Thyssen-Bornemisza National Museum and Puerta del Sol.

Convenient Amenities - Benefit from tour/ticket assistance, discounted access to a nearby fitness facility, express check-out, and a roundtrip airport shuttle available 24/7.

Comforts of Home - Relax in individually furnished guestrooms with kitchens, free Wi-Fi, flat-screen TVs, and housekeeping on request. The hotel features safes, microwaves, and an elevator for your convenience.

Embark on a memorable Madrid adventure - Book your stay at La Reina de Gran Via for a delightful and hassle-free experience!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAD

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pets allowed

  • Health & Safety

    Property uses a professional cleaning service

See all policies

Location

Guest Reviews

4.4
Based on 16 reviews
Cleanliness: 3.9
Service: 4.9
Location: 4.9
Room Quality: 4.3
Amenities: 4.3
Value for Money: 4.3
Food and Beverage: 4.3
Overall Experience: 4.3
T
Tal family
2
Pros:

Simply a scam. The property is in bad condition and unclean. The service is the worst I have seen ever, the room is dirty and the sheets are even worse.
The only good thing is outside as the location is good.
As per the price I paid this is one of the worst experiences I have ever had.

2025-10-07 via Nuitee
J
JESUS family
8
Pros:

A unos pasos de gran vía muy céntrico todo y fácil acceso

2025-08-20 via Nuitee
B
bruno
2
Do not trust this hotel. They are nasty.
Pros:

The room was completely different from the picture; even the address was different. I communicated with the phone number indicated in the description, and he gave me a very basic room in an old building in a nasty place. I felt very disappointed.

2024-10-13 via Nuitee
V
Verified traveler
2
Pros:

Mauvaise service, non confortable

2024-08-14 via Nuitee
O
Omar family
6
Pros:

Entrance was dirty, poor illumination, area not good

2024-06-04 via Nuitee
A
alvaro
2
Horrible este hotel
Pros:

Pésimo lugar. Infestado de chinches y además se les pidió apoyo todo mundo dice que hay que
Mandar un correo que sigo esperando comstesten hasta ahora. O verdad que me extraña que hoteles lo tenga como opción.

2024-01-08 via Nuitee
J
Jacques family
4
Pros:

The description that showed in the page isn’t accurate with the condition of the place and there were some things missing from the description

2023-12-30 via Nuitee
S
suleiman family
2
Pros:

This property is worst of the worst. Constant power outages every 10 minutes due to electrical issues and you have to keep turning the circuit breaker back on in order to have power. Management tried to blame it on the rain, but ALL other surrounding places had electricity. Also water damage in which the bathroom ceiling is about to fall, bad smell, poor lighting and ventilation, broken window glass, no internet/WIFI (doesn’t work). Very dirty and out dated. I hate leaving a bad review, but it’s not fair that anyone has to deal with such place and people must be warned. We just left with minutes to another place. Thank you Orbitz/Expedia for assisting us with a replacement property within minutes. We also took photos & video incase the property management tried to deny. That’s why they only have one photo of the property online.

2023-12-02 via Nuitee
Y
Y
2
Het aller slechtste ervaring
Pros:

Het was eigenlijk geen hotel, maar een vreselijke kamer die tot zogenaamd hotel was gemerkt. (vieze stank en riolering geur enz) alles wat op de afbeeldingen te zien is, is nep. Heel moeilijk te vinden. De zogenaamd enig hotel personeel leek absoluut niet net en aangenaam. Op het eerst gezicht leek hij te twijfelen of WIJ geen controle waren. Toen hij wist dat wij in de maling waren genomen kwam hij te Voorschijn. En hij heeft onze indentiteit inefficiënt met zijn telefoon vastgelegd.

2023-11-30 via Nuitee
P
Patricia family
6
Pros:

The location is close to everything to eat and shop BUT the apartment itself isn't very clean. The kitchen light doesn't work, no microwave, not very clean when we arrived. As well as no toilet paper, no paper towels, no soap was provided so keep in mind you have to go out and get the basic necessities.

2023-11-07 via Nuitee
F
Francisco family_with_children
10
Pros:

Most historical and touristic atractions are within a 15 min. walkable distance. Although in the middle of a hive of social life, the property is really quiet and peaceful. Lots of stores and restaurants close by. Main communication arteries are also close by.

2023-06-26 via Nuitee
V
Verified traveler
6
Globalement assez décevant...
Pros:

L'appartement est très bien placé, et propre bien que plus petit qu'annoncé.
Pas de restaurant, c'est un immeuble d'habitation.
L'accueil est aimable, mais exclusivement en espagnol (et non en anglais / francais comme annoncé).
La salle de bain est très bien.
Cuisine ok, mais pas d'endroit où manger.
La rue est très bruyante (bar juste dessous), ce qui ne serait pas un probleme si les volets fermaient (un completement cassé et un qui a refusé de se refermer au bout de 2 jours). Idem pour les fenêtres, la moitié etaient cassées, et ne tenaient que grace à un petit loquet, qui les laissait s'ouvrir d'un bon cm. Même problème avec la porte d'entrée. La serrure a été remplacée par un petit verrou, et baille donc énormément. Ce n'est pas securisant, d'autant que le coffre annoncé est inexistant.
Les photos ne correspondent pas, ce n'est pas le même appartement.
Rapport sualite prix assez mauvais, et surtout ca ne correspond pas à ce qu'on nous avait vendu...

2023-04-23 via Nuitee
J
Jesus friends
10
Pros:

Overall I believe Carlos did an amazing job with his room! This is in such a great location that you can walk anywhere in Madrid or take the metro which is also conveniently located near by. I will definitely be coming back. I appreciate everything you did for us Carlos! I had such an amazing time and the local food spots were amazing as well!

2022-10-19 via Nuitee
J
javier
4
Muy básico
Pros:

Piso muy muy pequeño y viejo. Para solo dormir está bien. Para hacer un poco de vida, imposible. El agua caliente solo sale hirviendo y no hay suficente para 5/6 personas seguidas.

2019-11-05 via Nuitee
N
Natallia
2
Кошмар в центре Мадрида
Pros:

Запущенная квартира в полуподвальном помещении. Полноценная одна спальня, вторая за перегородкой. Грязь и вонь. Мах 30 кВ. Оплатив всю стоимость проживания, смогли продержаться в этом подвале пару часов. Деньги не вернули. Отвратительная квартира , как и ресурс , который размещает непроверенную информацию

2019-10-25 via Nuitee
D
Domingo
2
Es una estafa
Pros:

No es un hotel como indican
En un departamento muy pequeño en un edificio
Tenía la cama rota y las condiciones de ventilación y luz pésimas
No corresponde en absoluto a lo ofrecido ni al precio alto solicitado

2019-10-11 via Nuitee