Mercury Central Hotel Hanoi

Hotels
9.6 (481 reviews)
32 Hang Trong , Hanoi , vn

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Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Good breakfast
Cons:
Dirty rooms
High prices
No natural light in some rooms

Categories

Cleanliness
8.72
Some reviews mentioned dirty rooms and unclean items, affecting the score.
Service
10
Many positive comments about friendly and helpful staff.
Location
10
Recurring praise for the central and convenient location.
Room Quality
9.22
Rooms were described as comfortable but with concerns about natural light.
Amenities
9.72
Amenities mentioned positively, with specific feedback on breakfast but some limitations.
Value for Money
9.42
Concerns raised about pricing not matching quality in some reviews.
Food and Beverage
9.72
Positive mentions of food, particularly breakfast, but not extensively covered.
Overall Experience
10
Overall consensus is positive, with a few notable negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 04:36

Property Description

Modern Comfort and Convenience

Experience modern comfort at Mercury Central Hotel Hanoi, just steps away from Hoan Kiem Lake. Enjoy free Wi-Fi, daily fruits, and wooden-floored rooms with flat-screen TVs and minibars.

Convenient Location

Located in the heart of Hang Trong Street, our hotel is a short walk from the famous Water Puppet Theatre and local dining spots. Explore the Old Quarter with ease and reach Noi Bai International Airport in just 45 minutes.

Exceptional Services

From free fax services to airport transfers, we've got you covered. Relax with a bathtub and shower in your en suite bathroom, and let us handle your laundry needs. Book now for a memorable stay at Mercury Central Hotel Hanoi.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    People 7 years old and over stay for VND 300,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 481 reviews
Cleanliness: 8.72
Service: 10
Location: 10
Room Quality: 9.22
Amenities: 9.72
Value for Money: 9.42
Food and Beverage: 9.72
Overall Experience: 10
N
Nick • couple • nl
10
Snel comfortabel en super aardig
Pros:

Het super aardige personeel en de ruime goed onderhouden kamer

Cons:

Het enig was dat de koelkast een beetje kapot was, maar dat was niets.

2026-06-04 • via Nuitee
M
Manish Matai • couple • ae
9
Pros:

Room was spacious and very good location

Cons:

There were ants in the room which was managed by the staff

2026-06-03 • via Nuitee
P
Preeja • family_with_children • ae
5
Pros:

The location was excellent, with many attractions and essential facilities within walking distance. The staff were friendly, caring, and always willing to assist, which made our stay comfortable. The family room was spacious and offered good value for the money we paid. The breakfast was enjoyable, with a good variety of healthy options available each morning.

Cons:

On our first night, the air conditioner was leaking; however, the staff responded promptly and shifted us to another room the following day. There were a few maintenance issues that need attention, such as untidy bed frames and a broken washroom door lock. If the management focuses more on property maintenance and upkeep, the overall guest experience can be significantly improved.

2026-06-01 • via Nuitee
T
Tatiana • solo_traveller • ru
10
Pros:

Great location, very big room. Staff was super helpful and friendly

2026-05-31 • via Nuitee
T
TZUKUN • solo_traveller • tw
10
在河內城市住宿方便舒適的地方
Pros:

前台的服務態度讓人覺得放心住下
早餐很用心很不錯

Cons:

浴室設備較老舊，抽風機太吵。

2026-05-29 • via Nuitee
L
Lisa Lin • couple • es
10
2026-05-29 • via Nuitee
H
HONG PHONG • couple • vn
4
máy lạnh phòng mát phòng không, trong toilet còn có gián
2026-05-28 • via Nuitee
S
Sandrine • solo_traveller • fr
9
Pros:

L'emplacement est top pour faire du shopping. Il est à une position centrale du quartier historique.

Cons:

La climatisation est difficile à régler.
La télévision en fin de vie ne fonctionnait vraiment pas bien pendant notre séjour. Elle n'a pour autant pas été changée.
Le petit dej mérite un peu plus de choix. La salle pour le petit dejeuner est sans fenêtre.

2026-05-28 • via Nuitee
A
Anastasia • couple • au
10
Great location, clean and beautiful staff
Pros:

The property was clean and in a great location. The staff were amazing and very helpful at all times.

2026-05-27 • via Nuitee
L
Lili • solo_traveller • ch
10
Pros:

Big and clean room

Cons:

Rien

2026-05-26 • via Nuitee
D
Dung • extended_group • vn
8
2026-05-25 • via Nuitee
A
Anthony • solo_traveller • au
10
Pros:

Great little hotel in the heart of the city, clean comfortable and great staff, special thanks to Trang who was so friendly and helpful. Nothing

2026-05-25 • via Nuitee
K
Kevser • extended_group • tr
10
Pros:

Konumu ve çalışanlar çok iyi özellikle Trang hanım çok ilgiliydi (doğru yazmışımdır umarım)

Cons:

Oda da cam yoktu

2026-05-20 • via Nuitee
L
Lars • family_with_children • nl
8
2026-05-18 • via Nuitee
H
himanshu • solo_traveller • au
9
Authentic Hanoi charm with service that easily beats 5-star hotels!
Pros:

Overall Rating: 10/10
If you are visiting Hanoi, especially for the first time, look no further. This hotel offers maximum proximity to almost all major tourist attractions, making it the absolute best base for any traveler.
While Mercury Hotel is a cozy 3-star property with a compact layout (just two rooms per floor), the sheer warmth, empathy, and support of the staff completely surpassed the service I’ve experienced at 5-star hotels. In fact, I have stayed at two renowned 5-star hotels in Hanoi, but I found Mercury to be far more authentic and welcoming. There is nothing unnecessarily fancy here—just pure, genuine hospitality.
The Standout Staff:
* Traing (Selina): She is the perfect front office person! Beyond just greeting you with a warm smile, she genuinely listens to understand your queries. Whether it’s helping order a Grab or assisting with any random request, she is on top of it. She even constantly makes sure you’ve had your food!
* Emma: Super quick with her responses, Emma ensured that every single detail was seamlessly sorted out and available to me beforehand.
Why You Should Stay Here:
If you love to talk, understand the local culture, and get real recommendations about the best places and food, this is the ultimate spot. The team provides full services with a curated, empathetic touch. It is perfect for everyone, but a absolute must-stay for newcomers to Hanoi.
Highly recommended! I will definitely choose this over a generic luxury hotel any day.

Cons:

Provided water bottles are of quite small in size.

2026-05-18 • via Nuitee
N
Nancytanar • solo_traveller • th
8
2026-05-18 • via Nuitee
K
Kedmi • couple • il
10
2026-05-17 • via Nuitee
C
Concepcion • extended_group • es
8
Pros:

Buena situacion.

Cons:

Desayuno correcto aunque repetitivo.
Para nosoltros falto algo de pastas dulces.

2026-05-15 • via Nuitee
L
Lilli • couple • au
10
Pros:

They offered airport transfer which was very convenient and easy to navigate. The room itself was very comfortable with lots of space and a nice bathroom. We were also able to leave our luggage as we arrived before check in and were given a map with suggestions on good places to visit before we could check in

2026-05-14 • via Nuitee
N
Nino • couple • si
9
Pros:

Very helpful staff

2026-05-12 • via Nuitee