Novotel Bur Dubai

Hotels
Accor
9.4 (124 reviews)
Dubai Healthcare City, Dubai, 0 , Dubai , AE

Facilities

Full-service spa
Fitness facilities
Electric car charging station
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Annual carbon offsets
See all facilities

Review Highlights

Pros:
Friendly Staff
Clean Facilities
Cons:
Limited Breakfast Options
Vegetarian Menu Needs Improvement

Categories

Cleanliness
9.4
Rooms were clean, modern, and comfortable.
Service
9.9
Staff were exceptionally friendly, professional, and attentive.
Location
9.4
Convenient location with good access.
Room Quality
9.4
Rooms were well-appointed and cozy.
Amenities
9.4
Amenities included a clean, well-maintained pool.
Value for Money
9.4
Great value for money compared to competing hotels.
Food and Beverage
8.4
Breakfast options were limited and needed improvement.
Overall Experience
9.9
Overall an amazing stay with excellent service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 16:55

Property Description

Luxurious Spa Services

Indulge in a rejuvenating experience at the onsite spa, offering a variety of massages to pamper yourself during your stay.

Exquisite Recreational Facilities

Relish in the hotel's 2 outdoor swimming pools and well-equipped fitness center for your leisure and relaxation.

Gourmet Dining Experience

Satisfy your culinary cravings at the poolside restaurant and enjoy al fresco dining. Don't miss out on the 24-hour room service or the selection of bars and lounges for a delightful drink experience.

Immerse yourself in luxury at Novotel Bur Dubai, the perfect destination for a remarkable stay in the heart of the city. Your oasis of comfort awaits.

Important information:

  • Pool access available from 6:00 AM to 10:00 PM.
  • Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9.4
Based on 124 reviews
Cleanliness: 9.4
Service: 9.9
Location: 9.4
Room Quality: 9.4
Amenities: 9.4
Value for Money: 9.4
Food and Beverage: 8.4
Overall Experience: 9.9
K
kumara848 Business
10
front desk staff were incredibly especially JEFFERSON EBOL
Pros:

Fantastic stay for a business trip. The location was perfect, allowing quick access to downtown meetings. Check-in was seamless, and the front desk staff were incredibly especially JEFFERSON EBOL. My room was quiet, clean, and had excellent natural light—ideal for working late. The Wi-Fi was fast and reliable. Appreciated the delicious, varied breakfast buffet, though perhaps fewer pastries next time for healthier options. Highly recommend for professionals

2025-12-28 via Tripadvisor
S
Safari08563201098 Family
10
Good
Pros:

Good stay !! Warm staff and lovely ambience !! Had good time!! Nahid was good ❤️ good service 👏 👌 kids enjoyed ✈️ highly recommended

2025-12-27 via Tripadvisor
1
189rexc Couples
10
Excellent
Pros:

I love the hospitality over there. Service there is very good.
I advise all traveling to visit this hotel once and you will love it .❤️

2025-12-18 via Tripadvisor
1
128simmys Business
10
I have had a lovely time at the Novotel Hotel.Hotel. The service was excellent and Bindu was one of the highlights of br
Pros:

We had a lovely time at breakfast. The hotel was clean. The staff were professional and everything was really good apart from the fact that my friend could not get beans at Breakfast. Bindu was absolutely fabulous and amazing.

2025-12-15 via Tripadvisor
9
976balbirp Business
10
Excellent Experience
Pros:

Very pleased with everything at the Novotel Bur Dubai , special thanks to Bindu in the restaurant .
The room was very clean and fresh every day

2025-12-15 via Tripadvisor
E
elwana Business
10
Perfect morning coffee
Pros:

I enjoyed the coffee very much,
Nice Coffee and excellent service at the hotel.
Thank you Bindu for the great service

Thank you

2025-12-10 via Tripadvisor
A
adnany419 Couples
10
Application of staff at Novotel.
Pros:

We had a good stay at the hotel. Most staff are very friendly, efficient and helpful. Especially Arjun, Barsha, Bindu Amine, Daphne, Thandar, Mary, Ibrahim. All the kitchen staff. We will be back every time we come to Dubai.

2025-12-09 via Tripadvisor
1
102nikeshd Couples
10
House keeping
Pros:

Saroj, Rosmi & Minja are the guys who are excellent in house keeping and very punctual in their work.

Saroj help a lot for providing required things on immediate basis like water bottles.

2025-12-03 via Tripadvisor
1
14az Business
10
Friday Soirée
Pros:

Friday soirée is a must to try at the hotel. Live music with a buffet diner, mixed grill andd Turkish delights, all from the Executive Chef Ibrahim Ozbay

2025-11-21 via Tripadvisor
H
harshitaa153 Family
6
Review
Pros:

The hotel stay was comfortable and the staff was polite, but the veg breakfast was really disappointing. The options were very limited and the food quality was not up to the mark. Everything else was fine, but the breakfast definitely needs improvement.

2025-10-30 via Tripadvisor
6
624praveeng Family
6
Review
Pros:

The thing we didn’t liked at all is your vegetarian breakfast. It was such a bad experience with breakfast… expect that all was too good .

2025-10-30 via Tripadvisor
O
OnAir54135432029 Friends getaway Dubai, Emirate of Dubai
8
Great service and value for your money!
Pros:

My friend and I attended the Halloween brunch and it was a treat! The staff were attentive and very accommodating. The food spread was also good. They also have the Friday soiree which is a must-attend event. Thanks and kudos to Mr. Emman Calixto and the staff!

2025-10-25 via Tripadvisor
S
sabarish2324 Business Chennai (Madras), Chennai District, Tamil Nadu
10
calm, pleasant day
Pros:

absolutely great stay! The staff is fantastic, very helpful, restaurant But can have more vegetarian option on the menu.

2025-10-19 via Tripadvisor
4
434suzans Couples
10
a perfect mix of comfort, style, and great service
Pros:

I had a wonderful stay at Novotel Dubai. The rooms were clean, modern, and comfortable, and the staff were exceptionally friendly and professional. The food was delicious with plenty of variety, in addition Novotel Dubai has a warm and welcoming atmosphere that makes you feel at home .
Excellent service and great value for money — highly recommended! ⭐⭐⭐⭐⭐
Suzan Ayoubi

2025-10-19 via Tripadvisor
J
joannesjanez Family Heidelberg, Baden-Württemberg
10
Great for family!
Pros:

We stayed at Novotel Bur Dubai for 3 nights and it was an amazing experience for me and my family!
The staff was warm and welcoming. The room was spotlessly clean, well-appointed, and cozy
We especially enjoyed the in-room dining. The food was fresh, delicious, and delivered promptly every time. It made our stay comfortable and convenient.

Our favorite part was the daily breakfast at HangOut Café. The variety was splendid, it provided to different tastes and likings, and every dish we tried was absolutely amazing. A big shout-out to Chef Ibrahim, who went above and beyond making sure that guests had a top-notch dining experience. Not only is he a top chef, but he’s also very friendly and welcoming – it truly made our stay great.
The hotel’s amenities were also great – the pool was clean and well-maintained my daughter loved it so much.
Overall, we can say its one for the books and would highly recommend Novotel Bur Dubai to anyone!

2025-10-12 via Tripadvisor
N
Nemer partner
10
Pros:

I highly recommend this hotel

2025-10-11 via Nuitee
P
planet_traveller400 Business London, England
10
Good Experience
Pros:

I’ve been staying at this property for the past few years and truly appreciate the consistent professionalism and hospitality of the entire team. A special shout-out to Sherif from the Front Office — highly professional, extremely helpful, and genuinely empathetic in his approach.

A note of appreciation as well to Chef Ibrahim, who leads the kitchen team with great passion. The recent updates to the breakfast spread and overall menu reflect the team’s dedication to quality and innovation. Kudos also to Chef Ahmed and Chef Aung for their professionalism and culinary excellence.

Compliments to the entire F&B team — Desmond, Nico, Barsha, Thander, and Irfan from the Front Office — for their continued efforts in ensuring a wonderful guest experience.

2025-10-10 via Tripadvisor
R
Rakan
10
Pros:

Everything was fine and reception was very help with upgrading type and very kind for check-out
Yaman was very good

2025-10-06 via Nuitee
M
mohammedomara2025 Family
10
hello’s
Pros:

The stay was relaxed and everything went well , so i would say i enjoyed the whole night staying in this Hotel,

Good Stay,
Nice Food,
Nice Swimming Pool
Great service

Regards,

2025-10-04 via Tripadvisor
H
HMehmet_1998 Friends getaway
10
Perfect weekend
Pros:

We went to the Novotel pool this weekend and ordered pizza. It was delicious. The hookah was very good and the staff was friendly. Next week we will come again
For food and pool

2025-09-21 via Tripadvisor