Reges, a Luxury Collection Resort & Spa, Cesme

The bedrooms overlooking the sea. Heavenly!

In general its average

The room was spacious and very comfortable. The balcony had comfy armchairs and fantastic views

Temizliği, kahvaltısı, çalışanları, oda manzarası, konforu her şeyiyle harika bir oteldi. Çok memnun kaldık.

It's an excellent facility with great location. Staff is doing their best, always polite and attentive.

Facilities, location, beach, availability of restaurant and beach, quiet place

It was very clean. There was excellent breakfast and service. Very friendly staff. Excellent location.

Great location, staff were amazing & facilities wee bang on.

Nice building and cleanliness

Nice and modern design with high quality finish

As a Platinum Bonvoy member and an international traveler, I have high expectations for luxury experiences, especially at a property claiming to be part of The Luxury Collection. Unfortunately, my stay at Reges Luxury Collection in Cesme did not meet those standards.

From the onset, the hotel’s service was disappointing. I spoke with the manager (Efecan), whose assistance seemed helpless once confronted with actual issues, which was quite frustrating. The entire 4th floor’s automated lighting system and phone system was down which caused significant inconvenience, and compounded by ongoing problems with the firidge and air conditioning—both essential amenities—lacking prompt resolution. I ran into him 3x through my stay and he did not care once to ask if the room were OK or if we were happy with our stay. At the minimum, that's my expectation for a manager of this hotel. Instead he seemed more focused on his own agenda.

While the hotel’s visual appeal is nice, with a modern design, the lack of attentive service detracts heavily from the experience. The service staff, although trying hard, struggled with English, necessitating the use of a translator to communicate basic requests, leading to misunderstandings and delays. With that being said, the head director of food and beverage, Zayit was exceptional in making it as comfortable as possible and genuinely caring for our family.

One particularly frustrating experience was ordering a Pellegrino by the beachside—which took 45 minutes to arrive. We requested ice with the drink and he had to go back to get ice, another fifteen minutes. Comedic! Additionally, the breakfast buffet is plentiful but does not change at all from day to day, resulting in a monotonous dining experience. The minibar fridge was non-functional upon my arrival, and it took a full 36 hours until it was replaced and reached operating temperature, which is unacceptable for a luxury property. See attached photos and correspondence with the front desk.

The restaurant offerings on-site are lackluster and need serious attention; they do not reflect the level of culinary excellence one would expect from a luxury hotel. The prices for alcoholic beverages are exuberant, making it even more disappointing that the overall quality and service do not justify these costs. The servers are plentiful, however, just seem aloof on operational processes for a restaurant.

The concierge service was unhelpful—refusing to assist with day club reservations—and I was told a cabana was confirmed at the hotel, only to find that all had been given away each day. This rendered the confirmation meaningless and was a major letdown considering I had a family with kids.

Housekeeping was inconsistent, with services arriving some mornings and not others, which is unacceptable for a hotel of this caliber. I also spotted a bug in my vanity area upon return to my room. Pictures attached.

Overall, the hotel presents a visually appealing environment but falls short on service, responsiveness, and operational quality. As a loyal luxury traveler, I am disappointed and hope that these issues can be addressed to meet the true standards of Marriot/The Luxury Collection/any luxury hotel. As an international traveler, these are essential to ensuring a positive guest experience. For now, I would avoid this hotel if you are a 5 star international hotel traveler. It will not satisfy your expectations.

Breakfast was superb. Multiple attendants taking care of our every need. Buffet and a la carte available as part of the included breakfast. Everything was new and clean and of impecable taste. Our room was spectacular.

This is a very nice hotel with a great view (can't do much about the wind of course). The staff is nice and tries hard. I think it is a perfect size for a hotel. Our room was beautiful with a full view of the sea and the pools. The beach is nice and the sand entering the water is soft. The pools are comfortable. The breakfast was included and the buffet was quite good. The exercise facilities get a pass. There are a few areas where they could do better. The main is issue is the prices at the restaurant and particularly wine which is seriously outrageous. We ended up getting wine at the local market for 10% of what they were charging and bringing it back to the room. My wife took to saying, "We could have a good meal in town or a glass of wine at the hotel." The food charges were also quite ridiculous though not so far out of the cost within town once the tourist mark up is applied. The phone in our room never worked to get service so we had to uses Whatsapp to communicate and it was not quickly monitored. I would also check where they park you car with the valet as our rental was covered with tree sap when we got back. Still, I really liked the stay and would go back now that I know the tricks to making it work.

Personel yetersiz kalıyor. Hizmet ödenen paraya değmez. Restaurant gereksiz pahalı. Odaları rahat, güzel. Cumartesileri restaurantta canlı müzik var. 00:30' a kadar bütün odalar bu müziği dinlemek zorunda kalıyor. Hafta sonu gelecek bebekli ailelerin bilgisine.

We visited this property on the day it opened, I assume for the season. So we noticed there were issues with some of the parts of the hotel, like the Hamaam and showers in the spa not having hot water, the steam room not working and a few other hiccups like the heated pool not yet being heated.

Apart from that the property is superb. The advantage of it being on opening day was the beach on the day was empty and we felt that we had the place to ourselves. We were well looked after in the rooms, there was a bit of an upgrade due to being a Titanium member. Breakfast was amazing.

Prices for the spa and the restaurant are massively overpriced though, but it’s in line with the quality of the hotel. Be prepared for it.

I would definitely recommend this hotel

We had a beautiful room exactly what i had booked and paid for which made me very Happy. They have an amazing breakfast and the staff is excellent. So welcoming and hospitable with special mention to our waiter serder and the manager at reception emre i think not sure of his name.