Porto City Hotel

Hotels
8.6 (3252 reviews)
Rua de Faria Guimarães 211-215 , Porto , pt

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Car hire
Non-smoking throughout
Private check-in/check-out
Shuttle service (additional charge)
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Cons:
Inconsistent breakfast quality
Cleanliness issues in some rooms

Categories

Cleanliness
8.23
Some reviews mention cleanliness positively, but there are complaints about smells and issues in the rooms.
Service
9.2
Overall staff interaction was positive, with many mentioning helpfulness and a proactive attitude.
Location
8.74
Good location close to public transport, though some find it a bit distant from main attractions.
Room Quality
8.69
Most reviews reflect comfort and quality in rooms, despite some furniture issues mentioned.
Amenities
8.22
Amenities like breakfast received mixed reviews regarding variety and availability.
Value for Money
8.68
Good affordability for the quality and comfort provided.
Food and Beverage
8.23
Breakfast received positive remarks but had some accessibility issues during peak times.
Overall Experience
8.8
Overall positive experiences noted by many guests with a few minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:34

Property Description

Convenient Location
Located just a short distance from Sao Bento Metro Station and Sao Bento Train Station, Porto City Hotel offers easy access to popular landmarks such as Oporto Coliseum and Music House.

Comfortable Rooms
Guests can enjoy air-conditioned rooms equipped with modern amenities like a flat-screen TV, safety deposit box, and a private bathroom. The hotel ensures a cozy stay with complimentary bed linen and towels provided in each room.

Multilingual Staff
With a multilingual staff fluent in English, Spanish, French, and Portuguese, guests can expect excellent service and assistance at any time during their stay.

Ready to experience the charm of Porto? Book your stay at Porto City Hotel now and make unforgettable memories in this vibrant city.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OPO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 3 years old stay for € 10 per person per night when using an existing bed.
    Children from 4 years old to 12 years old stay for € 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 1.20 per hour.

Location

Guest Reviews

8.6
Based on 3252 reviews
Cleanliness: 8.23
Service: 9.2
Location: 8.74
Room Quality: 8.69
Amenities: 8.22
Value for Money: 8.68
Food and Beverage: 8.23
Overall Experience: 8.8
M
Mantas solo_traveller lt
5
Mildly uncomfortable
Pros:

I did enjoy the off-the-street window room, the courtyard view is somewhat relaxing, a house roof was being rebuilt which I found to be nice and sonder. During the day the hotel is usually quiet. The staff did their best to help and resolve my issues (which I had more than one). The minifridge was good, there's no minibar which I also liked since there was more room in the fridge to put my own food. The location is good if you intend to use the D line Metro or spend a lot of time by Trindade.

Cons:

Personally I found the hotel lacking. Not so bad that I ended up booking another, but enough to be disappointed, for the first time in my life. The shower hose (tube that connects the shower head to the water) was broken, so water was being splashed all over the place. On the last night after my room was cleaned all the soap was taken by the cleaning ladies, I had to ask for more downstairs. There were strange vibrations and sounds starting at 10pm and ending maybe by 2am. I do not understand where the sound was coming from because it could have been washing machines, it could have been outside A/C units, I don't know. But somewhere from the building, or the neighboring building(s) the sound could be overhead, and the A/C unit inside my room could not drown it out. It made it hard to fall asleep without taking sleeping pills for a part of my stay. The A/C is disabled during the winter, it only heats (this is generally OK because you just open the window but I would have preferred actual A/C where I can choose any temperature). The A/C turns off automatically after 3 hours. This cannot be changed. You cannot heat to 22 or 21 degrees, only 23 and up. There's no liquid soap, only soap bars are given which I found a little bit annoying but it wasn't a big deal. When I checked into my room there was a very strong chemical smell coming from the bathroom. I opened the window and after an hour or two it was gone. There is no fan in the bathroom to my knowledge, no active fan at least. It's possible I just got a bad room, I was offered to switch but I couldn't because of my schedule (so when I asked about it the next day the hotel could not offer any other room).

2026-03-14 via Nuitee
C
Cristian couple es
9
Comoditat
Pros:

M’ha agradat molt el fet de relacio qualitat preu, ens va sortir molt be de preu i el hotel i les instalacions estan molt be

Cons:

Com a punt negatiu diria que el check in es massa tard, a las 16, pero com a compensación et deixen deixar les maletes avans.

2026-03-13 via Nuitee
S
Suellen couple br
10
2026-03-13 via Nuitee
T
Tiziana extended_group it
9
Ottima soluzione con buon rapporto qualità e prezzo.
Pros:

Colazione con varie proposte, dolci e salate. Da italiana il caffè e cappuccino della macchinetta erano al di sotto del nostro standard.
Comoda posizione con la fermata metro veramente a due passi.
Lo staff sempre disponibile e sorridente. Ci hanno dato buoni consigli su ristoranti in zona dove mangiare cibo locale.

Cons:

Nell'orario della colazione la sala veniva occupata totalmente, anche i salottini in cui sostare . Forse qualche spazio in più.

2026-03-12 via Nuitee
L
L couple pt
8
Cons:

A cortina na parte do duche. Era preferível ser em vidro

2026-03-12 via Nuitee
T
Tea solo_traveller se
8
2026-03-11 via Nuitee
J
Justine couple fr
10
Très bon rapport qualité / prix
Pros:

J’ai particulièrement apprécié la propreté de l’établissement, le petit déjeuner varié et très copieux, ainsi que la gentillesse du personnel : les hommes de l’accueil et les femmes de ménage sont très sympathiques.

Cons:

Ce que j’ai le moins apprécié, c’est que certaines femmes du personnel ne sont pas toujours très sympathiques et manquent parfois de politesse. Par exemple, lors du petit déjeuner, il arrive qu’on nous demande notre numéro de chambre sans même un bonjour.

2026-03-11 via Nuitee
K
ketevan extended_group ge
10
Pros:

Staff was helpful, rooms was comfortable, breakfast was good and enough

2026-03-11 via Nuitee
N
Noelia solo_traveller es
9
2026-03-11 via Nuitee
P
Paula andrea couple co
10
2026-03-11 via Nuitee
M
Marcos couple br
10
2026-03-11 via Nuitee
G
Gualtiero extended_group it
10
Staff cortese e molto disponibile
Pros:

Posizione decentrata ma molto comoda alla fermata della metro

Cons:

Nulla da segnalare

2026-03-09 via Nuitee
A
Ana solo_traveller pt
7
2026-03-09 via Nuitee
Y
Yvonne couple de
7
Ok, um Porto für 1-2 Tage zu erkunden.
Pros:

Lage in der Nähe der Metro, Stadt fußläufig gut zu erreichen.

Cons:

Frühstücksraum zu klein, alles beengt. Frühstück nicht von hoher Qualität.

2026-03-09 via Nuitee
P
Paula extended_group pt
8
Pros:

Café da manhã excelente

Cons:

É central, mas ainda será necessário caminhar uns 18min até a parte dos pontos turísticos

2026-03-09 via Nuitee
S
Sagar Thorani couple gb
7
Pros:

Room was good sized and decent, staff was good.

Cons:

Breakfast was very basic. Would not recommend. There was dead insects in my room plus some stains on my bedsheet

2026-03-08 via Nuitee
J
Joanna Bębenek couple pl
8
Pros:

Świetna lokalizacja -obok stacji metra. 20 minut spacerkiem do miejsc tętniących życiem.
Świetnie urządzone i wygodne pokoje, duża łazienka.
Przemiły i bardzo pomocny personel.

Cons:

W łazience brak wieszaków na ręczniki - jedyny dostępny był ten pod prysznicem, więc trzeba było kombinować.
Żeby mieć ciepła wodę do mycia musieliśmy brać prysznic przed godziną 20, bo później leciała już letnia/zimna.

2026-03-08 via Nuitee
C
Camelia extended_group gb
10
Very clean convenient with nearby cafe bar and restaurants. The metro station 2 minute walk
Pros:

good choice of food and drinks

2026-03-06 via Nuitee
N
Nanami couple jp
5
Pros:

The room was clean and they provide cleaning everyday !!
One of the staff was very friendly ( he is fr Brazil) and the others was ok mostly no smile

Cons:

The shower occasionally doesn't have hot water and I kept complaining about it though the hotel made excuse
I was taking cold shower almost every night while I was staying

2026-03-06 via Nuitee
S
Sandra solo_traveller pt
8
2026-03-06 via Nuitee