The Ritz-Carlton, Xi'an

Hotels
•
The Ritz-Carlton Company, L.L.C
10 (201 reviews)
No 50, Keji 2nd Road Gaoxin District , Xi'an , cn

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Impressive food variety
Cons:
Location slightly on the outskirts related to some preferences

Categories

Cleanliness
10
Room was very clean and well-maintained, indicative of hotel standards.
Service
10
Exceptional service noted, from concierge to personalized touches in the room.
Location
10
Situated in an upscale neighborhood with close access to city attractions.
Room Quality
10
Rooms described as gorgeous with modern and elegant designs.
Amenities
10
Facilities like spa and pool were highlighted as amazing.
Value for Money
10
Considered reasonable given the luxury and offerings, despite higher food costs.
Food and Beverage
10
Breakfast and dining options were outstanding with varied offerings.
Overall Experience
10
General sentiment indicates a fantastic and memorable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:50

Property Description

Luxurious Accommodation
Experience unparalleled luxury at The Ritz-Carlton, Xi'an. Indulge in air-conditioned rooms with modern amenities including a coffee machine, flat-screen TV, and a private bathroom. Relax in the hot tub and enjoy the comfort of plush bed linen and towels.

Exceptional Facilities
Immerse yourself in a range of facilities such as an indoor pool, fitness centre, and a garden. Explore the city with free bikes provided by the hotel. Unwind at the bar or dine at the on-site restaurant for a delightful culinary experience.

Convenience at Your Fingertips
Benefit from concierge services, room service, and tour assistance for a hassle-free stay. With a 24-hour front desk and free WiFi, The Ritz-Carlton, Xi'an ensures all your needs are met seamlessly.

Book your luxurious stay at The Ritz-Carlton, Xi'an now and elevate your travel experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: XIY

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    People 3 years old and over stay for CNY 409 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CNY 3 per hour.

Location

Guest Reviews

10
Based on 201 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
A
Almat • solo_traveller • kz
9
2026-06-18 • via Nuitee
B
Bilal • family_with_children • us
10
2026-06-16 • via Nuitee
J
johnathome • Family • New York City, New York
10
Excellent luxury hotel in Xi'an
Pros:

Traveled to Xi'an with family to visit the city and Terracotta Warriors.

Booked my travel thru Amex FHR which included breakfast. Arrived into Xi'an via HSR and took car to the hotel. Hotel is outside of the old city in a fairly new part of town right next to a new mall.

Upon arrival, folks to help us with our bags and directed us to check-in in the lobby. Check-in was quick and we were sent to our rooms. We had a small upgrade to a larger guest room. Room itself was beautifully designed and spacious. AC was fantastic (Xi'an was hot). Plenty of electric plugs by the bed for our electronics. Bed was very comfortable. Great water pressure. Hotel and amenities looked brand new.

Did not use the gym but did try the pool and spa which were very nice. Pool is large enough to do laps and the spa treatments were relaxing.

Huge buffet breakfast with many options for western and Chinese cuisine.

Location wise, the hotel is maybe 20 mins by car to the old city. The metro stops right outside the hotel and takes you directly into the old city by the Drum Tower which is really convenient but didi is so cheap. The mall next door actually had some really good food options (all locals eating there) and was very clean.

Check out was quick, folio was accurate. Very pleased with this stay and this hotel, would highly recommend. This is a great value compared to any RC in the US or rest of the world (cheapest hotel for my stay in China). Service was solid.

2026-06-14 • via Tripadvisor
R
RICHARD • couple • gb
10
Best possible choice in Xi’an… we loved it.
Pros:

The room was faultless, everything worked perfectly. Breakfast was superb and staff all exceptional. Roof top bar and live music great place to finish up the day.

Cons:

The pool area and spa left me kind of cold. Jacuzzi in particular not very appealing with cloudy water. Needed a cab every time we went anywhere (except the great mall next door)

2026-06-12 • via Nuitee
L
Luvglf • Couples • Budapest, Central Hungary
10
Absolutely fabulous hotel that we never wanted to leave
Pros:

Absolutely fabulous hotel in all respects! In fact, this is probably the nicest hotel (in terms of room quality/comfort, service, and meal quality) that we have ever stayed in. I simply cannot recommend this hotel highly enough. We loved everything about it, from the service, to the breakfast buffet, to virtually everything else. If this fits your budget, you don't need to consider any other hotel in Xi'an.

2026-06-10 • via Tripadvisor
V
Vladimir • extended_group • ae
10
Pros:

All is fine!

2026-06-10 • via Nuitee
E
Easa • solo_traveller • kw
9
2026-05-31 • via Nuitee
S
Sreejit • family_with_children • in
9
2026-05-27 • via Nuitee
A
Adrien • couple • fr
10
Pros:

Everything was perfect

2026-05-27 • via Nuitee
A
ANTON • couple • ru
10
2026-05-20 • via Nuitee
A
Alison D • solo_traveller • ie
10
2026-05-15 • via Nuitee
S
Soufian • solo_traveller • ae
9
Pros:

Tous étaient vraiment très bien, et le restaurant japonais est incroyablement bon

Cons:

Rien

2026-05-15 • via Nuitee
D
Djordje • couple • ae
10
2026-05-14 • via Nuitee
A
Alessio • couple • it
10
2026-05-13 • via Nuitee
A
Alison • couple • gb
10
Wonderful hotel.
Pros:

As expected the facilities were top notch. The staff were incredible. Special mention to Ellene on the 27th floor who went out of her way to make us feel at home.

Cons:

Very minor but nowhere to set your own products in the shower.

2026-05-13 • via Nuitee
E
Elena • couple • kz
10
Pros:

Если приедем в Сиань, будем жить в этом отеле. Отзывчивый персонал. Особенно благодарна менеджеру Luca Spatafora, который помогал с бронями, рекомендациями, было ощущение, что у нас в отеле персональный менеджер.

2026-05-06 • via Nuitee
M
Mario • family_with_children • nl
10
2026-05-02 • via Nuitee
M
Mosca • solo_traveller • it
9
2026-04-30 • via Nuitee
T
Tom • family_with_children • au
10
Pros:

Excellent breakfast, wide varieties. Modern clean comfortable room, nice facilities.

2026-04-25 • via Nuitee
L
Luis • couple • ar
10
Excellence!
Pros:

Almost Perfect All! beatifull room!

Cons:

Maybe some more things like razors and toothpaste.

2026-04-18 • via Nuitee