The Ritz-Carlton, Xi'an

The rooms were very beautiful and cosy. Above all, they were decorated with great taste.

員工熱情有禮，樂意為客人解決問題。

Le cadre, le service

Просто очень шикарный отель. Завтраки отличные- качественные продукты в широком ассортименте. СПА зона- бассейн где то 8х3 метра, а также тренажерный зал. Все на очень высоком уровне

The hotel is beautiful but it is the little attention that really made it for us. Very lovely hotel and 5 star hotel all the way!

best hotel ever

Les chambres, le spa, le petit déjeuner et le service sont excellents.

We stayed at the Ritz-Carlton, Xi'an in early August and had a very pleasant experience overall. The room was spacious, well-maintained, and exceptionally clean, providing a comfortable retreat after a day out in the city.

What truly stood out, however, was the service. We frequently stay at Ritz-Carlton properties around the world, and this stay once again lived up to the brand's high standards. In particular, we would like to express our sincere appreciation to Miss Azure Guo at the Club Lounge. She was incredibly attentive and consistently went above and beyond our expectations.

During our stay, we came across a lovely book in the lounge, and Miss Guo made a genuine effort to help us find where we could purchase it. It was a small moment, but it reflected her thoughtfulness and dedication. She was also very considerate of our needs as we were travelling with our daughter, ensuring that every detail of our stay was well taken care of. Miss Guo truly embodies the Ritz-Carlton culture of service excellence, with a keen eye for detail and a heartfelt commitment to guests.

We would gladly return to this hotel and highly recommend it to friends and family.

I love it.

Tout

Super nice hotel, beautiful rooms and very nice staff!

My wife and I decided to treat ourselves to a dinner buffet at the Ritz, something we never experienced. Whilst the food was not all bad for sure, and the area was clean and tidy, it is a shame to say that is where it ended. To begin, the first issue to arise was with the Boston lobster, or lack of. Whilst I understand that each guest is to get one as a starter during the buffet, my wife had never received Her’s. Next to follow was the confusing labelling system where labels and food did not seem to match, and when no local you do rely on these more so than normal. From pork labelled as fish to prawn labelled as chicken, was certainly confusing at times. I myself even took something thinking it was tofu rather than mean till I found out after eating it wasn’t, luckily I am not vegetarian. This was further compounded with incorrect translation over foods, one case I was able to spot was “Guava” labelled as “Bale”, for an international hotel, one would normally assume an English translation would be accurate, especially it being an English brand. Furthermore, a made to order item was a European style steak, for which it took my interest and I ordered. It was originally cooked medium; however, I don’t eat less than ‘well done’ due to dietary reasons. I did try to commute this across with a member of staff to ask for well done, but unfortunately no staff spoke English even though it is an international hotel. Did the best to communicate this over a translation app. However, after a new one arrived, it seemed to be even more under cooked since the last one, arriving pretty much rare. Seems all the chef did was flash cook one quickly, it being quite burnt on the outside but red on the inside, for which after this I gave up. I understand this can happen on very busy nights, but the night and atmosphere was very quiet and not many people around at all, so I thought the service would certainly have been better. The food options were good but not great, great if you love hot pot and shellfish but that is about it, that makes up around 40%-50% of the dinner buffet. I have been to a couple of buffets in Xi’An, and whilst the cost per head was the highest here, it also left me with the highest disappointment. I have gone to some at nearly half the price but twice the enjoyment and for the Ritz I did expect more. I did make my feelings known to a manager on duty at the time, not to ameliorate the situation but just to make them aware, especially mislabelled foods can be an issue with anyone with dietary or religious restrictions and to give her credit, she certainly did try and help and offer what she could to make up for it. So, for that reason and the food offerings still being not too bad, I feel I cannot offer more than 2 stars.