The Ritz-Carlton, Xi'an

Hotels
•
The Ritz-Carlton Company, L.L.C
10 (162 reviews)
No 50, Keji 2nd Road Gaoxin District , Xi'an , cn

listing image 1
Show all photos
Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Excellent service
Impressive food variety
Cons:
Location slightly on the outskirts related to some preferences

Categories

Cleanliness
10
Room was very clean and well-maintained, indicative of hotel standards.
Service
10
Exceptional service noted, from concierge to personalized touches in the room.
Location
10
Situated in an upscale neighborhood with close access to city attractions.
Room Quality
10
Rooms described as gorgeous with modern and elegant designs.
Amenities
10
Facilities like spa and pool were highlighted as amazing.
Value for Money
10
Considered reasonable given the luxury and offerings, despite higher food costs.
Food and Beverage
10
Breakfast and dining options were outstanding with varied offerings.
Overall Experience
10
General sentiment indicates a fantastic and memorable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:50

Property Description

Luxurious Accommodation
Experience unparalleled luxury at The Ritz-Carlton, Xi'an. Indulge in air-conditioned rooms with modern amenities including a coffee machine, flat-screen TV, and a private bathroom. Relax in the hot tub and enjoy the comfort of plush bed linen and towels.

Exceptional Facilities
Immerse yourself in a range of facilities such as an indoor pool, fitness centre, and a garden. Explore the city with free bikes provided by the hotel. Unwind at the bar or dine at the on-site restaurant for a delightful culinary experience.

Convenience at Your Fingertips
Benefit from concierge services, room service, and tour assistance for a hassle-free stay. With a 24-hour front desk and free WiFi, The Ritz-Carlton, Xi'an ensures all your needs are met seamlessly.

Book your luxurious stay at The Ritz-Carlton, Xi'an now and elevate your travel experience!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: XIY

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    People 3 years old and over stay for CNY 409 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CNY 3 per hour.

Location

Guest Reviews

10
Based on 162 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
A
Abdulaziz • solo_traveller • sa
10
2026-02-13 • via Nuitee
A
Abdulaziz • solo_traveller • sa
10
2026-02-13 • via Nuitee
Максим • extended_group • ru
10
2026-02-11 • via Nuitee
L
Levinus Johannes • couple • nl
10
2026-01-22 • via Nuitee
R
robert • family_with_children • fr
9
2026-01-20 • via Nuitee
D
Davey • couple • gb
10
Great stay, great staff.
Pros:

Lovely modern hotel, very clean and very helpful staff. Especially the concierge Kevin who helped us book trips with ease. Highly recommend the club rooms with access to the club floor for great foot and snacks!

Cons:

Everything was good, I can't think of anyhting I didn't like!

2026-01-19 • via Nuitee
M
Marostica • family_with_children • br
10
Pros:

Staff are the best

2026-01-19 • via Nuitee
J
Juan Adolfo • extended_group • cl
10
Very good hotel and highly recommended.
Pros:

The rooms, staff, breakfast and bathrooms make for a very good hotel.

Cons:

Nothing

2026-01-16 • via Nuitee
K
Kadyrzhan • couple • kz
10
Шикарно все как всегда
Pros:

Очень удобная кровать, хороший спа, вкусная еда

Cons:

Такого нет

2026-01-14 • via Nuitee
A
Aidan • solo_traveller • gb
10
2026-01-10 • via Nuitee
O
Oxana • family_with_children • us
10
Pros:

Room, sauna and food in restaurants is very good 👍 great memories from Xi'an

2026-01-04 • via Nuitee
R
Richard • couple • au
10
Would stay again
Pros:

The large rooms

The modern decor

Beautiful pool and gym and spa

Cons:

Receptionists couldn't speak English at all

Concierge were very helpful .. Felix and Mathew

2026-01-04 • via Nuitee
J
Jalanjalan80 • Solo travel
10
This Is What Great Service Looks Like
Pros:

Many thanks to Ms. Lu Ya Ni and Ms. Ting Gao for helping me speed up ironing for tomorrow’s appointment. A special thank you to the entire concierge team for finding and delivering a portable weighing scale, ensuring my luggage stayed within limits. This is truly what great service looks like.

2026-01-01 • via Tripadvisor
S
Stephen • extended_group • za
10
What a superb hotel
Pros:

Everything superb and beyond expectations. Most spectacular breakfast. Pool and spa amazing. Nothing too much trouble for staff.

Cons:

Nothing at all

2025-12-17 • via Nuitee
V
Vicky Penfold • couple • au
10
Fantastic modern hotel, very clean and in a great position.
Pros:

Very modern hotel and fantastic breakfast

Cons:

All great

2025-12-15 • via Nuitee
A
Aytekin • solo_traveller • ch
9
Empfehlungswert
Pros:

Ritz-Carton Standard

Cons:

Lage am Stadtrand

2025-12-08 • via Nuitee
W
Wan Sze • extended_group • sg
10
2025-12-06 • via Nuitee
L
LU • solo_traveller • gb
10
2025-12-02 • via Nuitee
N
Nikolaos • couple • gr
10
Pros:

Spectacular, super clean, amazing design!
Staff helpful , renovation really nice, rooms amazing, connection with the mall the best! One of the best experience! Spa super cool! Suggest 100%

2025-11-19 • via Nuitee
K
Kush • extended_group • in
10
Pros:

Room size, service, location

Cons:

Nothing was bad

2025-11-19 • via Nuitee