Aiden Austin City Hotel

Hotels
•
Best Western
9 (327 reviews)
2200 S I H 35, Austin, Texas, 78704 , Austin , US
1-512-444-0561

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Express check-out
Electric car charging station
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean amenities
Comfortable beds
Cons:
Dirty rooms
Moldy smells
Unwalkable area

Categories

Cleanliness
8
Some reviews mentioned dirty floors and moldy smells in rooms.
Service
9.5
Staff were consistently described as friendly and helpful.
Location
9
Close to venues, though some reviews noted it wasn't very walkable.
Room Quality
8.5
Mixed reviews; some rooms were clean and comfortable, others had odors.
Amenities
9
Good amenities mentioned, including a nice pool and breakfast options.
Value for Money
9.5
Generally well-rated for the price, considered a good value.
Food and Beverage
9
Breakfast described as good, though one review suggested more flavor.
Overall Experience
9.5
Positive experiences overall with some issues noted but many enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 17:27

Property Description

Recreational Amenities
Enjoy the outdoor pool, spa tub, and fitness center for a relaxing stay.

Dining and Entertainment
Savor a meal at Machi Sushi and unwind at the bar/lounge.

Featured Amenities
Access a business center, express check-out, and dry cleaning services.

A stay at Aiden Austin City Hotel offers the perfect blend of relaxation and convenience for your Austin getaway. Book now and experience the vibrant South Congress neighborhood.

Important information:

  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AUS

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

9
Based on 327 reviews
Cleanliness: 8
Service: 9.5
Location: 9
Room Quality: 8.5
Amenities: 9
Value for Money: 9.5
Food and Beverage: 9
Overall Experience: 9.5
K
Kathleen • family
10
Pros:

Great overnight stay. Close to the venue I attended. Wonderful, friendly and helpful staff. Room and grounds have a great vibe.

2025-10-10 • via Nuitee
J
Jonathan • partner
10
Pros:

Everything was great

2025-10-09 • via Nuitee
S
Solange
10
Pros:

GREAT PLACE. FOOD AMAZING, CLEAN AND SAFE

2025-10-09 • via Nuitee
S
Sandra • partner
10
Pros:

Great experience! Beautiful pleace

2025-10-09 • via Nuitee
J
Jason • family
4
Pros:

Unacceptable mold and mildew smell in not one but two separate rooms. Had to go buy a candle just to mask the stench. Windows can NOT be opened to air out.

Staff was very friendly and helpful but it did not make up for the dirty floor and the smell.

Never again

2025-10-09 • via Nuitee
C
Carol • friends
10
Pros:

Extremely quiet, cheerful engaging staff, ample towels, comfortable mattress, nice pool.

2025-10-08 • via Nuitee
A
Arianna
8
Pros:

Good and safe Location.

2025-10-08 • via Nuitee
J
john
8
Pros:

Good breakfast!

2025-10-07 • via Nuitee
M
Margot • family_with_children
6
Pros:

I’ve stayed here often and this time it looked a bit “not it’s best”. The hotel outside looked a bit unclean and the inside looked like it could use a cleaning. Outside walkways could use a power wash. Elevator was dirty, floors and mirrors. Our room smelt like body odor. Staff was very nice. I hope this place cleans up. Won’t be staying again if not.

2025-10-06 • via Nuitee
A
Amanda
10
Pros:

Clean rooms. Didn't stay around the hotel much but everything was nice and clean. Easy to get around from this location.

2025-10-05 • via Nuitee
E
emily • friends
6
Pros:

staff was super nice and friendly . the room had dirty floors unfortunately:(

2025-10-05 • via Nuitee
S
Sandra • partner
10
Pros:

Good value!

2025-10-03 • via Nuitee
A
Arturo
10
Pros:

it was clean and the staff was helpful.

2025-10-03 • via Nuitee
M
Maria • family_with_children
10
Pros:

Shops were less then 30 minutes drive and room was well kept and clean love the decor and friendly atmosphere and staff.

2025-10-02 • via Nuitee
J
Jamie
10
Pros:

Everything was wonderful. The bed and pillows where so comfortable. I loved the decor and wall paper in the room!

2025-10-01 • via Nuitee
T
Tim
4
Pros:

Had to switch to a 3rd room due to moldy smell in the first two

2025-10-01 • via Nuitee
C
CAROLINE
10
Pros:

Great rooms, great breakfast, friendly staff, beautiful pool area and comfy beds! We enjoyed our stay!

2025-09-30 • via Nuitee
B
Bonnie
8
Pros:

My room was clean and the bed was very comfortable. Staff were great- friendly and attentive without being overbearing. The area around the hotel isn't really walkable, but Austin is pretty car dependent. I can't think of anything I would change. It's a really good value for a really great city.

2025-09-30 • via Nuitee
J
jean
8
Pros:

Front desk

2025-09-29 • via Nuitee
S
Sunshine
10
Pros:

Was a wonderful stay… thank you for the fun memories. The sushi was fantastic. The free breakfast could have used some flavor.

2025-09-29 • via Nuitee