DoubleTree by Hilton Hotel Jacksonville Airport

Hotels
•
Doubletree by Hilton
8.1 (1168 reviews)
2101 Dixie Clipper Drive , Jacksonville , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Convenient location near the airport
Comfortable beds and nice breakfast options
Cons:
Cleanliness issues with rooms
Some rooms had maintenance problems
Additional charges for breakfast not expected

Categories

Cleanliness
7.56
Several reviews mentioned issues like dirty rooms and stained conditions.
Service
9.03
Staff were described as friendly and helpful, with specific compliments towards reception and bar staff.
Location
8.57
Convenient location near the airport and shuttle service mentioned positively.
Room Quality
7.02
Various comments indicated rooms were basic and some had maintenance issues.
Amenities
8.05
Overall amenities were seen as decent, but some expected features like streaming services were lacking.
Value for Money
7.51
Some reviews indicated that price did not match quality, especially regarding food costs.
Food and Beverage
8.56
Breakfast options were positively reviewed, although some noted extra charges.
Overall Experience
8.53
While there were negatives, the overall sentiment was positive with noted comfort during the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:14

Property Description

Luxurious Amenities
DoubleTree by Hilton Hotel Jacksonville Airport offers an outdoor pool and free WiFi access. Rooms are equipped with modern essentials like a flat-screen TV and small refrigerator.

Convenient Facilities
Guests can enjoy a 24-hour fitness centre, luggage storage, and meeting spaces. The on-site Frequency Restaurant & Lounge serves delicious meals throughout the day.

Prime Location
Located just 1 km from Jacksonville International Airport, this hotel is a short drive from popular attractions like EverBank Field, Jacksonville Landing/Riverwalk, and Jacksonville Zoo & Gardens. Experience comfort and convenience at DoubleTree by Hilton Hotel Jacksonville Airport.

Important information:

A surcharge of USD 50 applies for departures before normal check-out hours and for departures after 13:00. All requests are subject to confirmation by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 2 years old and over stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 51.43
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 1168 reviews
Cleanliness: 7.56
Service: 9.03
Location: 8.57
Room Quality: 7.02
Amenities: 8.05
Value for Money: 7.51
Food and Beverage: 8.56
Overall Experience: 8.53
E
Ellen • solo_traveller • us
4
Comfortable hotel, but admin needs help
Pros:

Everything was good except check-in. (see below)

Cons:

At check-in, I was told I needed to pay $180 (approx) for the room, which they said was booked through a third party (booking.com), which I paid. It didn't seem like the amount I had booked for, and when I opened my luggage in my room, I realized I had already paid in full, and that the room charge was only $150 (approx). So I called and asked for a refund of what I had paid to them. They agreed I was wrongfully charged but said it would take 3 days to refund me.
If I hadn't found my original paperwork, I would have been double-charged. So please, clean up the administrative end to honor prior payments and if a charge is made in error, reverse it immediately, not 3 days later.

2026-02-10 • via Nuitee
P
Peter • couple • us
3
2026-02-08 • via Nuitee
J
Jersey • couple • us
7
ok
Pros:

ok

Cons:

it was ok

2026-02-08 • via Nuitee
T
Travis • family_with_children • us
10
Great experience for that location
Pros:

It was very good indeed very friendly and respectable staff.

Cons:

No complaints

2026-01-31 • via Nuitee
G
Gerkens • solo_traveller • us
10
Great place on JAX with good bar and restaurant.
Pros:

All good

Cons:

Alarm clock stuck on DST. Tub was slippery and almost fell.

2026-01-30 • via Nuitee
S
Simon • solo_traveller • de
5
Für ~170€ die Nacht nicht nochmal aber es ist sehr dicht am Flughafen
Pros:

Sehr dicht am Flughafen

Cons:

Es ist etwas in die Jahre gekommen

2026-01-30 • via Nuitee
A
Alexandre • solo_traveller • us
9
2026-01-28 • via Nuitee
L
Lucas • couple • br
9
2026-01-26 • via Nuitee
E
ericanea • solo_traveller • nc
9
2026-01-23 • via Nuitee
K
Kristen • family_with_children • us
8
2026-01-22 • via Nuitee
D
DEBORAH • couple • us
9
Pros:

Everything

Cons:

The cost of breakfast

2026-01-20 • via Nuitee
J
Julia • solo_traveller • us
9
2026-01-20 • via Nuitee
R
Robbie • solo_traveller • us
10
2026-01-20 • via Nuitee
S
Susan • solo_traveller • vi
7
Fine for what I needed
Pros:

Nothing tt

Cons:

TV could have worked

2026-01-19 • via Nuitee
P
paul • solo_traveller • gb
6
Pros:

very convenient ..
otherwise a bit tired

Cons:

rooms tired

2026-01-19 • via Nuitee
H
Home • couple • us
10
2026-01-19 • via Nuitee
C
Carlissa • couple • us
10
2026-01-19 • via Nuitee
K
Ketti • family_with_children • se
7
2026-01-19 • via Nuitee
L
Lalita • couple • us
10
Excellent very comfortable
Pros:

I did not purchase breakfast

Cons:

Everything was very welcoming and comfortable

2026-01-19 • via Nuitee
A
Ann • solo_traveller • us
8
Cons:

The height of the commode; too low for adults.

2026-01-19 • via Nuitee