DoubleTree by Hilton Hotel Jacksonville Airport

Hotels
•
Doubletree by Hilton
7.9 (1059 reviews)
2101 Dixie Clipper Drive , Jacksonville , US
+1 904-741-1997

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Convenient location to the airport
Several staff members praised as exceptionally accommodating (Keisha, Meshac, Lisa)
Spacious rooms
Nice pool and on-site amenities
Good on-site restaurant and freshly baked cookies
Shuttle service available
Cons:
Cleanliness problems (stained bedding, dirty rooms, peeling wallpaper)
Inconsistent housekeeping
Poor water pressure in some rooms
Issues with in-room phones and front desk handling in some cases
Check-in/reservation problems (Booking.com reservation not forwarded)
Occasional rude shuttle driver/front desk interactions

Categories

Cleanliness
4.5
Multiple guests reported visible stains on bedding, dirty rooms and peeling wallpaper; cleanliness was a clear negative in several reviews.
Service
9
Mixed but generally strong: several staff (Keisha, Meshac, Lisa) were praised as exceptionally accommodating (fresh-baked cookies, helpful housekeeping, shuttle), though there were isolated negatives (rude shuttle driver, some front desk handling issues).
Location
9.5
Consistently praised for convenience to the airport and easy access to local areas; many reviewers cited location as a primary positive.
Room Quality
7
Rooms are described as spacious by some, but others noted tired decor, peeling paint/wallpaper, stained bedding and poor water pressure — overall mixed condition.
Amenities
8.5
Pool and shuttle service are positives and cookies/guest touches were noted; breakfast and some dated areas moderate the score.
Value for Money
7.9
Standard quality for this hotel tier.
Food and Beverage
8
On-site restaurant received strong praise for service and food; breakfast was described as very average by some guests.
Overall Experience
8.8
Overall mixed: friendly, helpful staff and excellent location balanced against cleanliness issues, occasional rude service and booking/check-in problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Luxurious Amenities
DoubleTree by Hilton Hotel Jacksonville Airport offers an outdoor pool and free WiFi access. Rooms are equipped with modern essentials like a flat-screen TV and small refrigerator.

Convenient Facilities
Guests can enjoy a 24-hour fitness centre, luggage storage, and meeting spaces. The on-site Frequency Restaurant & Lounge serves delicious meals throughout the day.

Prime Location
Located just 1 km from Jacksonville International Airport, this hotel is a short drive from popular attractions like EverBank Field, Jacksonville Landing/Riverwalk, and Jacksonville Zoo & Gardens. Experience comfort and convenience at DoubleTree by Hilton Hotel Jacksonville Airport.

Important information:

A surcharge of USD 50 applies for departures before normal check-out hours and for departures after 13:00. All requests are subject to confirmation by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Property Accessibility

Total Disability Score: 51.43
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.9
Based on 1059 reviews
Cleanliness: 4.5
Service: 9
Location: 9.5
Room Quality: 7
Amenities: 8.5
Value for Money: 7.9
Food and Beverage: 8
Overall Experience: 8.8
T
Taisha • couple • us
4
Disappointed
Pros:

Location to airport.

Cons:

Check in needed shuttle and pay at property parking. The front desk said I can do the parking myself on the app. Instead of her completing it for us. The shuttle driver we had in the morning was very rude. Didn’t speak, dropped us off 4 exits from our f
Gate with all our luggage.

2026-10-27 • via Nuitee
A
Atta • couple • us
1
2026-10-26 • via Nuitee
E
Eric • couple • us
7
2026-10-22 • via Nuitee
L
Laurence • couple • gb
7
Good for airport overnight
Pros:

Room, ease of access from airport

Cons:

Looks a little tired, breakfast very average

2026-10-20 • via Nuitee
A
Adam • solo_traveller • hu
10
Highly recommended place!
Pros:

Nagyon jó helyen van. Gyalogosan is könnyen elérhető. Kellemes környezet és nagyon barátságos személyzet. Az étterem is kiváló volt, gyorsak és az étel is finom. :)

Cons:

Nem volt negatív tapasztalatom.

2026-10-17 • via Nuitee
K
Kristine • solo_traveller • us
4
Won’t stay here ever again! Very disappointing experience especially for Hilton!
Pros:

Conveniently located to where we needed to be for a wedding in Callahan.

Cons:

When we went to get in the bed at night, top bedding had a big stain on it clearly visible. The room staff whoever cleaned would’ve been able to see this if they were making sure the room was made up correctly. It was a little close to 11 PM we went to the front desk because the phone in our room didn’t work. Which is the concern in case there’s an emergency or what if we wanted to wake up call. When we went to the front and spoke to the lady, she said that due to storms, the phones may be out because of a panel in the back room. At no time did she offer to check the panel or try to accommodate us to have a working phone. Her name was Murray. Within proceeded to explain about the dirty batting. She said she could either move us across the hotel to another room with two double beds, although our reservation was for one King. Or the other option was for her to call housekeeping since we were parked next to our room and not on the other side of the building, we opted for housekeeping to come. Her name was Lisa. She was very sweet and let us know immediately that it was a good thing. The front desk called her because she was getting ready to go home for the night. This raise is a concern as to if she hadn’t been there who was gonna change our bedsheets or were we gonna have to take a room with two beds even though that’s not what we paid for and booked. Lise politely came down to our room. Shoot was older. Wanted to go home and to be helpful, I offered to take some of the sheets off. She told me to take one out of time off. We took the top sheet off, and it did not look like the stain which quite frankly look like someone tried to change a baby and a diaper on the bed so it didn’t seep through any of the other layers. I just said give us the sheet will put it on she said can I get you anything else? I said we would love some warm chocolate chip cookies she said no problem. I’ll be right back.

2026-10-15 • via Nuitee
S
suzanne • couple • us
6
2026-10-15 • via Nuitee
P
Priscilla • couple • us
10
2026-10-13 • via Nuitee
J
Jan • solo_traveller • gb
8
Pros:

Big room nice pool

2026-10-10 • via Nuitee
I
Irma • solo_traveller • us
10
2026-10-09 • via Nuitee
G
gary • solo_traveller • us
2
Bad
Pros:

location

Cons:

Dirty, peeling wallpaper and paint. Water pressure in shower was absolutely terrible. I've stayed at many Hilton properties and this one was easily the worst.

2026-09-09 • via Nuitee
A
Akeem • solo_traveller • us
9
Pros:

The front desk staff Keisha & Meshac were exceptionally accommodating. From the shuttle service to the freshly baked cookie I received at check-in, the services provided by the staff was superb. I will definitely be staying again in the very near future.

Cons:

Can’t say that there was anything I didn’t like. Of course there could be some updates made as some areas feel a bit dated, but nothing was worthy of a dislike.

2026-09-07 • via Nuitee
G
Gerald • family_with_children • us
9
Nice hotel and staff very frustrated with Booking.com.
Cons:

The hotel did not have my reservation!! It took 50 minutes to finally check in. Booking.com took my money, then didn’t forward the reservation to hotel. Manager had to be called, and she had to contact booking.com to get sorted out. This was the second time this happened to me.

2026-09-06 • via Nuitee
A
Asael • solo_traveller • pr
10
2026-09-02 • via Nuitee
A
Asael • solo_traveller • pr
10
2026-09-02 • via Nuitee
J
Jayne • solo_traveller • us
5
Pros:

There was dust everywhere even a soap box under the bathroom sink from someone pervious stay.. the windows curtain covers air conditioner causing it be hot spider in dead

Cons:

I wasn't told ill be charged 10 for parking which i booked to stay at property this is crazy n should be including In price.

2026-08-31 • via Nuitee
J
Jeel • couple • us
6
2026-08-29 • via Nuitee
L
Lorriejean • family_with_children • us
1
2026-08-12 • via Nuitee
3
374lajuanaf • Family
2
Definitely not the level of customer service I expect from Hilton.
Pros:

Very disappointing experience with the Front Desk Manager. Her demeanor was rude,combative, and nasty during the "Waye Family Reunion". She did not appear to handle pressure well and failed to demonstrate the patience, professionalism, and hospitality expected from someone in a management position.

2026-08-11 • via Tripadvisor
R
rachellP4353VW • Family
2
Extremely Disappointing Management Experience
Pros:

Extremely Disappointing Management Experience

My experience with the Front Desk Manager was extremely disappointing. Her demeanor was rude, nasty, confrontational, and unprofessional. What concerned me most was the way she handled herself when faced with pressure and a frustrated guest.

Rather than making the guest feel heard and assisted, her approach made the situation more uncomfortable and confrontational. A manager should be setting the standard for the front desk team, particularly during challenging circumstances.

Overall: 1 out of 5 stars. The attitude and handling of the situation significantly impacted my perception of the property and its leadership.

2026-08-09 • via Tripadvisor