DoubleTree by Hilton Hotel Jacksonville Airport

Hotels
•
Doubletree by Hilton
8.1 (1188 reviews)
2101 Dixie Clipper Drive , Jacksonville , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Convenient location near the airport
Comfortable beds and nice breakfast options
Cons:
Cleanliness issues with rooms
Some rooms had maintenance problems
Additional charges for breakfast not expected

Categories

Cleanliness
7.56
Several reviews mentioned issues like dirty rooms and stained conditions.
Service
9.03
Staff were described as friendly and helpful, with specific compliments towards reception and bar staff.
Location
8.57
Convenient location near the airport and shuttle service mentioned positively.
Room Quality
7.02
Various comments indicated rooms were basic and some had maintenance issues.
Amenities
8.05
Overall amenities were seen as decent, but some expected features like streaming services were lacking.
Value for Money
7.51
Some reviews indicated that price did not match quality, especially regarding food costs.
Food and Beverage
8.56
Breakfast options were positively reviewed, although some noted extra charges.
Overall Experience
8.53
While there were negatives, the overall sentiment was positive with noted comfort during the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:14

Property Description

Luxurious Amenities
DoubleTree by Hilton Hotel Jacksonville Airport offers an outdoor pool and free WiFi access. Rooms are equipped with modern essentials like a flat-screen TV and small refrigerator.

Convenient Facilities
Guests can enjoy a 24-hour fitness centre, luggage storage, and meeting spaces. The on-site Frequency Restaurant & Lounge serves delicious meals throughout the day.

Prime Location
Located just 1 km from Jacksonville International Airport, this hotel is a short drive from popular attractions like EverBank Field, Jacksonville Landing/Riverwalk, and Jacksonville Zoo & Gardens. Experience comfort and convenience at DoubleTree by Hilton Hotel Jacksonville Airport.

Important information:

A surcharge of USD 50 applies for departures before normal check-out hours and for departures after 13:00. All requests are subject to confirmation by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People 2 years old and over stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 51.43
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 1188 reviews
Cleanliness: 7.56
Service: 9.03
Location: 8.57
Room Quality: 7.02
Amenities: 8.05
Value for Money: 7.51
Food and Beverage: 8.56
Overall Experience: 8.53
P
Paul • solo_traveller • za
8
2026-03-18 • via Nuitee
B
Bryant • family_with_children • us
4
I’ll never stay here again I live in duval I book a room every year but this year they tried me
Pros:

I’ll never stay at this location again I paid 365 for a outside motel room smh never again

Cons:

I liked the cookies until they was trying to save them dmh

2026-03-16 • via Nuitee
V
Vietta • couple • us
8
Will stay there again when travelling in the area.
Pros:

Clean ,comfortable room. Nice restaurant and staff.

2026-03-16 • via Nuitee
J
Jeff • extended_group • ca
10
Pros:

Clean and friendly staff

Cons:

Would recommend a cable/ sports package for bar tvs to capture a wider array of live sports

2026-03-15 • via Nuitee
N
Nygeria • couple • us
10
2026-03-15 • via Nuitee
K
Kelly • solo_traveller • us
8
2026-03-15 • via Nuitee
M
Maurice • extended_group • us
6
2026-03-14 • via Nuitee
C
Claudia • solo_traveller • us
6
Pros:

Airport was convenient for meeting my group. Day staff corrected billing issue.

Cons:

Night staff were unhelpful in resolving a billing issue and gave incorrect into.

2026-03-12 • via Nuitee
M
Maxey • couple • us
10
We will stay here again if we have an early morning flight! We got the shuttle to the airport at 3AM
Pros:

It is the closest hotel to the airport and they run a 24x7 shuttle.
Clean, efficient staff, restaurant and pool.

2026-03-11 • via Nuitee
J
Jaime • solo_traveller • us
10
Excellent customer service!
Pros:

It’s well kept. Convenient to the airport and Kisha was amazing!

Cons:

If I had to say anything it’s the pillows

2026-03-10 • via Nuitee
S
Sapir • solo_traveller • us
6
Wasn’t the best. Absolutely not worth 130 a night
Pros:

Close to airport
Free shuttle to airport

Cons:

Old
Rooms far from elevators
Bathroom was not clean
Water pressure in the shower terrible! Could not even shower!
The shampoo and conditioner bottles on the wall were almost all empty

2026-03-03 • via Nuitee
A
Andrew • couple • ca
8
Excellent for early morning flights out of JAX due to proximity and free shuttle.
Pros:

Close to airport, Comfy beds, large TV's with good channel's available. Attached bar/restaurant was nice for dinner without needing a taxi. And free Cookies duh!

Cons:

lacking breakfast options for early flight departures (starts at 6am). Some areas in the lobby or halls smelled bad. Some of the gym equipment (bike) was not sturdy or level on the flooring.

2026-03-02 • via Nuitee
K
Kathleen • couple • us
10
Convenient nearJAX
Pros:

Nice so convenient. However the shuttle did not stop at Southwest. It stopped very far away from Southwest we had to walk

Cons:

None.

2026-03-01 • via Nuitee
T
timothysA4098JZ • Family
8
Restaurant staff
Pros:

Staff member Ashley, who waited on our family for the 3 days we stayed, was just exceptional.

Room was lacking any writing material.

2026-02-23 • via Tripadvisor
A
Annie • family_with_children • us
6
Great easy stay with excellent service, hotel could use some updating.
Pros:

LOVED the front desk and staff and the bartender at the restaurant. They were all very friendly and professional!

Cons:

Hotel felt a little outdated and tired.

2026-02-23 • via Nuitee
E
Ellen • solo_traveller • us
4
Comfortable hotel, but admin needs help
Pros:

Everything was good except check-in. (see below)

Cons:

At check-in, I was told I needed to pay $180 (approx) for the room, which they said was booked through a third party (booking.com), which I paid. It didn't seem like the amount I had booked for, and when I opened my luggage in my room, I realized I had already paid in full, and that the room charge was only $150 (approx). So I called and asked for a refund of what I had paid to them. They agreed I was wrongfully charged but said it would take 3 days to refund me.
If I hadn't found my original paperwork, I would have been double-charged. So please, clean up the administrative end to honor prior payments and if a charge is made in error, reverse it immediately, not 3 days later.

2026-02-10 • via Nuitee
P
Peter • couple • us
3
2026-02-08 • via Nuitee
J
Jersey • couple • us
7
ok
Pros:

ok

Cons:

it was ok

2026-02-08 • via Nuitee
1
1951patricia2014 • Solo travel • London, England
2
Bad attitude by front desk representative Latoya
Pros:

Laroya st the front desk would benefit greatly from an attitude adjustment. I tried to check in and she said i I could not check in yet because there were no rooms available. It is 2:30 in the afternoon and she said I have to come back at4 o'clock. And I said well it is possible that maybe the room would be available before hand she said I don't have any rooms comeback at 4 o'clock. And she said it in a very rude manner.

2026-02-01 • via Tripadvisor
D
deniseo299 • Couples • Philadelphia, Pennsylvania
4
Good location, poor hotel
Pros:

The hotel is the most convenient Jax airport hotel. It is a very old building but the rooms aren’t bad not bad. However, housekeeping is lacking. The hallways were strewn with old linens, including one set with blood stains across from our door.

There are luggage carts throughout all the hallways making it difficult to maneuver. Clearly people stay here because it is adjacent…not any other reason

We emailed the hotel after the stay to express our concern for th unsanitary conditions but they did not respond.

2026-02-01 • via Tripadvisor