St Charles Coach House, an Ascend Collection Hotel

Hotels
Ascend Collection
9 (865 reviews)
2001 St. Charles Avenue , New Orleans , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Bed bugs reported

Categories

Cleanliness
7.39
Several negative comments regarding restroom cleanliness and signs of bed bugs indicate significant cleanliness issues.
Service
9.86
Numerous mentions of friendly and accommodating staff, showing a positive sentiment about service.
Location
9.9
Great location with easy access to streetcars and nearby restaurants and bars, positively noted by multiple guests.
Room Quality
7.85
General comfort was mentioned, but issues with bedding and cleanliness impacted the overall room quality perception.
Amenities
9.38
Free off-street parking and complimentary coffee were positively received, though limited mention overall.
Value for Money
9.34
Overall value perception mentioned but impacted by complaints about extra charges and lack of certain amenities.
Food and Beverage
9.39
Only positive mention was for free coffee, suggesting a need for improvement in this area but it's acceptable for a hotel tier.
Overall Experience
8.86
Despite serious complaints about cleanliness and room issues, the location and service brought up overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:32

Property Description

Convenient Location
Located in the heart of the Lower Garden District in New Orleans, St Charles Coach House, Ascend Hotel Collection is centrally positioned near popular attractions such as Lafayette Cemetery, Morial Convention Center, and Mercedes-Benz Superdome, offering easy access to the city's key destinations.

Modern Amenities
Experience comfort and convenience in our 3-star hotel equipped with essential amenities including air conditioning, flat-screen TVs, and free WiFi. Unwind in our well-appointed rooms featuring a coffee machine, fridge, and private bathrooms with complimentary toiletries.

Business and Leisure Facilities
Whether you're here for work or leisure, our hotel provides a business center for your professional needs and vending machines for quick snacks and drinks. Relax on our terrace or explore nearby attractions like Bourbon Street and Uptown New Orleans Historic District.

Book your stay at Ascend Hotel St Charles for a memorable New Orleans experience.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSY

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 865 reviews
Cleanliness: 7.39
Service: 9.86
Location: 9.9
Room Quality: 7.85
Amenities: 9.38
Value for Money: 9.34
Food and Beverage: 9.39
Overall Experience: 8.86
F
Fernanda family_with_children br
7
Bom hotel, voltaria mas falta café da manhã.
Pros:

Limpa, decoração bonita, hotel cheiroso e banheiro com box (sem cortina e sem banheira). O quarto era grande e estava exatamente como apresentado no anúncio, tinha estacionamento e a atendente era muito solicita. Check-in e checkout fácil.

Cons:

Não tinha café da manhã e nenhum mercadinho para comprar coisas pra comer. A máquina de café está suja (empoeirada) e tinha pouco sabonete no banheiro.

2026-02-12 via Nuitee
G
georgiadawg83 Business
10
Great Stay
Pros:

I have been traveling to New Orleans several times year for the last few years. This is my favorite place to stay. The rooms are clean, well-maintained, and nicely decorated; the staff is always friendly and helpful; the location is excellent; there is free parking; and it is very safe and secure. I don't know why anyone would stay elsewhere.

2026-02-10 via Tripadvisor
A
Alicia family_with_children us
9
Good Times in the Big Easy!
Pros:

The room was a very nice size, and the beds were super comfortable. The staff was very friendly and accommodating. The location for the Mardi Gras parades could not be beat. Loved the free parking in a garage on site as well.

Cons:

Communication regarding the "rules" for Mardi Gras weekends that were in place for security issues could have been relayed to us earlier, before checking in. There were no real issues, but it would have been nice to know ahead of time and not had an envelope slipped under our door with the info a few days into our stay. The "rules" said that we would be charged for parking on Friday and Saturday night of the parade weekend. The staff took that charge off of our invoice when we pointed out to them that nowhere on our Booking.com detail and reservation was this parking charge mentioned...much appreciated since the free parking was part of what made us choose this hotel over others that we were considering.

2026-02-10 via Nuitee
L
Lester solo_traveller us
9
Great location for the parades
Pros:

Great location

Cons:

No breakfast

2026-02-09 via Nuitee
S
Savannah couple us
10
2026-01-31 via Nuitee
J
Jane family_with_children us
10
Clean and big room with a friendly staff in a good location.
Pros:

Extremely clean hotel. Room was nicer and bigger than expected. Friendly and helpful staff. Also a good central location to see New Orleans.

Cons:

Nothing.

2026-01-31 via Nuitee
D
David couple us
10
Highly recommend this place
Pros:

Great place my only suggestion would be the afternoon check in girl needs to put her phone away. Cleaning staff was much more friendly than she was.

2026-01-30 via Nuitee
E
Emil family_with_children se
7
Good with caveat
Pros:

Everything was really good, except the other people that stayed at the hotel was out in the corridor, yelling and shouting well past midnight, it wasn’t allowed in the room, but you can clearly hear it. We did not bring this up to the staff. Which in retrospect we should.

Cons:

Loud neighbors, not really the properties fault though

2026-01-28 via Nuitee
K
Kevin solo_traveller us
10
2026-01-28 via Nuitee
B
Brandon couple us
10
The entire staff during our stay was friendly, attentive, welcoming, and helpful! My wife and I enjoyed our weekend trip
Pros:

Proximity, friendly staff, cleanliness, pricing, entire room and amenities, all the above!

Cons:

N/A

2026-01-27 via Nuitee
4
4gom4j2nj6 NONE Pensacola, Florida
10
Doing the Big Easy
Pros:

Always a great stay in New Orleans. The rooms are a comfortable size and the decor is welcoming. Love that we can park our car without a valet - convenient.

2026-01-25 via Tripadvisor
S
Sidney extended_group us
7
It was an okay place to stay but for the price I expected a little more
Pros:

Location is excellent. Free on site parking

Cons:

There was a lingering ever present smell.
There were loud and inappropriate conversations by the staff in the lobby.
Also the walls must not be very well insulated because I was awaken by loud moaning from the neighboring room

2026-01-25 via Nuitee
L
Luis Alberto couple us
10
Mágico.
Pros:

El hotel muy bueno, atrapado en la magia de la ciudad. Silencioso, con su olor peculiar, olor a tiempo, a ciudad vibrante, todo lo que necesita un hotel para darte cobija y comodidad.
En esta ciudad si buscas lujo aséptico, perfección y una postal sin grietas, esto no es para ti. New Orleans se siente. Aquí la ciudad respira música, historia, sudor, fe, pecado y redención al mismo tiempo. Hay magia en el aire, en cada esquina, en cada nota que sale de una trompeta cansada. Una ciudad sucia con patina del tiempo, extraordinariamente hermosa, donde puedes caminar, montar bici, o tomar el tranvía, al mismo tiempo que escuchas unas notas de jazz, te comes un gumbo y visitas el tipitinas, o viajas por el missisipi en barco.

Es una tierra con cicatrices visibles y alma intacta. No es para el turista de plástico que se queja por todo; es para quien entiende que la belleza también vive en lo imperfecto. Aquí conviven el pasado y el presente al unísono, y esa mezcla es lo que la hace única.

Si vienes con la mente abierta y el corazón dispuesto, New Orleans te abraza. Si no, simplemente pasa de largo. Esta ciudad no se explica: se vive.

Cons:

Debí de haberme quedado más tiempo.

2026-01-24 via Nuitee
محمد القحطاني solo_traveller sa
7
Pros:

كويس وفيه مواقف مجانية

2026-01-24 via Nuitee
K
Kara couple us
10
Amazing, lovely and safe little hotel.
Pros:

Amazing location, bright and sunshine, lovely staff, well thought out and trendy decor, value. Love this place! Safe

Cons:

Nothing. I liked everything

2026-01-23 via Nuitee
J
jcdato Couples Flowood, Mississippi
8
Almost a perfect stay...
Pros:

St. Charles Coach House is a really nice property...with housekeeping, evening front desk personnel, and parking concerns. Starting with the concerns, the enclosed lower-level parking is sufficient but not enough for all the rooms, leading guests to park on the dark, open second level, which has no elevator. The exterior stairs from the second-floor parking are not the easiest to navigate with multiple pieces of luggage. Arriving late in the evening, you might be greeted with rather bohemian-looking and somewhat unprofessional staff who do not exude much personality, however are very thorough in their delivery of the hotel and its amenities. The exterior, lobby, common areas, and rooms are well-maintained; however, our room required a thorough vacuuming and a check of the bed for the last guest's hair on the pillow.

Now, for the positive...the interior floor hallways are well-lit and really wide. Our floor (second) had an ice maker, filtered water dispenser, and microwave conveniently located for guest use. Our room with double beds was really large with high ceilings, well-appointed furnishings, linens, artwork, etc. The room comes equipped with a full-size Keurig coffee machine with premium roast coffees as well as a decorative glass water decanter for filling. The morning front desk staff could not be any more personable, welcoming, and informative.

For the location next door to the Ponchartrain and the wonderful decor and condition of the hotel and rooms, St. Charles Coach House should definitely be on your short list.

2026-01-21 via Tripadvisor
C
cadams868299 Business
10
Had wonderful stay
Pros:

I was looking for place with breakfast! Website did say breakfast wasn’t included, I did mis read it, my fault other than that it was wonderful. Staff excellent. Housekeeping very friendly free parking was a plus! Price was reasonable!

2026-01-20 via Tripadvisor
S
Susan family_with_children us
8
2026-01-20 via Nuitee
C
Charles extended_group us
8
Enjoyable
Pros:

No breakfast , but the property’s location, comfort and cleanliness were very good!

2026-01-20 via Nuitee
H
hbudmitchell NONE
10
St Charles Coach House
Pros:

Great service, very nice staff. Clean and safe. Staff are very friendly and helpful. Great indoor parking. Would love to be there for Mardi Gras since it’s got a balcony right on St. Charles.

2026-01-19 via Tripadvisor