Comfort Suites Bush Intercontinental Airport

Hotels
•
Comfort Suites
6.7 (397 reviews)
15555 John F Kennedy Boulevard , Houston , US
+1 281-666-9250

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Close to airport / good location
Helpful, professional and attentive staff
Many guests praised the breakfast
Shuttle service available
Rooms described as large and occasionally comfortable
Reasonable rates
Cons:
Multiple reports of filthy rooms, stains and urine smell
Uncomfortable or sinking mattresses; room maintenance issues (noisy fridge, broken items)
Shuttle pickup times/locations restrictive; issues arranging pickup without local phone
No pool and TVs are not smart
Parking could be a problem when full
Inconsistent housekeeping and limited in-room supplies

Categories

Cleanliness
3.2
Multiple reviews report rooms and furniture filthy, stained and smelling of urine; musty odors and inconsistent housekeeping were repeatedly mentioned.
Service
8.9
Staff repeatedly described as professional, helpful and polite (several mentions by name); a few isolated reports of curt reception staff but overall service is a strong point.
Location
8.6
Frequently praised for being close to the airport/freeway and on Kennedy Blvd; easy for transfers though parking could be limited when full.
Room Quality
5.2
Mixed reports: some guests found rooms large and pleasant, others noted uncomfortable/sinking mattresses, noisy refrigerators, maintenance issues (doors needing oil, broken items) and dark rooms.
Amenities
5.8
Shuttle and small shop are useful, but shuttle pickup times/locations are restrictive and problematic for some guests; no pool, TVs are not smart and in-room supplies/amenities inconsistent.
Value for Money
6.8
Rates described as reasonable and rooms occasionally good value, but cleanliness and maintenance problems reduce perceived value for some guests.
Food and Beverage
7.4
Breakfast received many positive mentions (excellent to better-than-expected), though a few guests strongly disliked the quality; overall tends positive.
Overall Experience
7.7
Overall a mixed stay: strong service and location and generally decent breakfast/shuttle experiences for many, but serious cleanliness and room-maintenance issues lower overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Convenient Location and Shuttle Service
Located next to Bush Intercontinental Airport, our hotel offers a complimentary shuttle service for your convenience.

Relaxing Outdoor Pool and Well-Equipped Suites
Enjoy our outdoor pool and unwind in our suites featuring microwaves, refrigerators, and separate seating areas.

Complimentary Breakfast and Access to Amenities
Start your day with a hot breakfast and take advantage of our free Wi-Fi, gym, and business center.

Book your stay at Comfort Suites Bush Intercontinental Airport now for a comfortable and enjoyable experience.

Important information:

The shuttle operates daily from 05:00 to 11:30 and from 15:00 to 23:30.

Guests are kindly requested to proceed with baggage claim and call the property from the courtesy phones who will then dispatch the shuttle for pick-up.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Location

Guest Reviews

6.7
Based on 397 reviews
Cleanliness: 3.2
Service: 8.9
Location: 8.6
Room Quality: 5.2
Amenities: 5.8
Value for Money: 6.8
Food and Beverage: 7.4
Overall Experience: 7.7
J
Jan-Luc • solo_traveller • ni
8
2026-11-07 • via Nuitee
C
Christopher • family_with_children • us
7
2026-11-04 • via Nuitee
P
Patricia • couple • us
9
Excellent place for a short term stay.
Pros:

I really enjoyed the comfort of the king bed and the space within the room. It was very clean and the staff were exceptionally polite and professional.

Cons:

The only thing that I didn’t care for was the room had a musty, moldy smell to it

2026-11-03 • via Nuitee
H
Higgs • solo_traveller • us
10
2026-10-31 • via Nuitee
F
Francisco • family_with_children • ar
10
2026-10-22 • via Nuitee
H
Harry • solo_traveller • us
10
Pros:

Very professional staff

2026-10-18 • via Nuitee
A
Amber • family_with_children • us
2
Pros:

The location only

Cons:

It was very musty smelling, things were broken or not working properly, beds uncomfortable, lady at front desk was very short and seemed like she’d rather be doing anything else

2026-10-15 • via Nuitee
E
Edward • solo_traveller • us
8
Pros:

Bed

Cons:

Refrigerator too loud, bathroom door needs oil, no stir sticks for coffee, no lighting near dofas

2026-10-12 • via Nuitee
A
Adam • solo_traveller • ni
7
Pros:

Comfortable bed, good location

Cons:

Without a US phone card was impossible to get hold of the free airport shuttle. Had to pay another shuttle driver to drop me off. Shuttle back in the morning was fine though

2026-10-10 • via Nuitee
H
Hermann • family_with_children • ca
8
Saved us when we hadn’t slept in 24 hours due to flight delay
Pros:

Close to airport
Excellent breakfast

2026-10-08 • via Nuitee
P
Pamela • family_with_children • us
5
2026-10-07 • via Nuitee
K
Kenneth • solo_traveller • us
1
Pros:

It was filthy!

2026-10-07 • via Nuitee
K
Karla • solo_traveller • mx
10
2026-09-13 • via Nuitee
S
Shiv • couple • us
8
We loved the place, and the staff..
Pros:

Breakfast was great, staff was helpful and polite!! Heidi was especially helpful throughout our stay, she was attentive and ready to address any questions we had.

2026-09-12 • via Nuitee
D
Dominguez • solo_traveller • mx
10
Pros:

La amabilidad del.personal de recepción

Cons:

Que se terminó la limonada de cortesía estaba deliciosa

2026-09-09 • via Nuitee
T
TAWANA • couple • us
9
The stay and location to the freeway were great!
Pros:

The employees, which includes front desk, custodial services, and food services, all provided excellent customer service.

Cons:

Although I didn’t have a problem on this visit but it appears parking would definitely be a problem if all rooms are filled.

2026-09-08 • via Nuitee
C
Chelsea • family_with_children • us
3
I am disappointed with this hotel. Pictures online were deceiving.
Cons:

The rooms and furniture were filthy dirty, stained, and smelled of urine. The beds are uncomfortable.

2026-09-07 • via Nuitee
R
Richadean • couple • us
10
Pros:

Very clean and rates are very reasonably priced

Cons:

Wash cloths were micro fiber

2026-09-07 • via Nuitee
J
Joyce • solo_traveller • us
8
Pros:

Could not see much

Cons:

Not sure, not enough time to access

2026-09-05 • via Nuitee
M
Milena • solo_traveller • co
8
cómoda y tranquila, el personal super.
Pros:

la cama y el baño

Cons:

muy oscura la habitación y el desayuno igual todos los días.

2026-09-01 • via Nuitee