Comfort Suites Shenandoah-The Woodlands

Hotels
•
Comfort Suites
8 (183 reviews)
18456 I-45 S, Shenandoah, Texas, 77384 , Shenandoah , US
1-936-273-1500

listing image 1
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Facilities

Elevator
Fitness facilities
Conference space
Fireplace in lobby
Television in common areas
Library
Free breakfast
Safe-deposit box at front desk
Express check-out
Smoke-free property
See all facilities

Review Highlights

Pros:
Friendly, accommodating staff (multiple mentions)
Consistently praised breakfast
Many guests reported clean rooms
Convenient location for concerts and shopping
Good gym and lobby amenities (lemon water)
Several guests would stay again / repeat visitors
Cons:
Repeated cleanliness problems for some guests (mold, bugs, hair, dirty fridge)
Pool dirty and hot tub often not hot
Some rooms dated with odors and AC/bed comfort issues
At least one reservation/room availability issue at check-in
Perception by some that price is not good value
Occasional maintenance problems (broken drain, toilet seat dirty)

Categories

Cleanliness
6.5
Many guests report clean rooms and repeated praise for cleanliness, but multiple specific complaints (visible mold, roach sightings, bugs, hair in tub, dirty fridge, broken drain) lower the score.
Service
9.5
Staff are repeatedly described as friendly, very nice and accommodating; several reviews specifically call out excellent front desk service and helpfulness.
Location
9
Multiple comments praise proximity to The Woodlands Pavilion, shopping and local businesses — consistently noted as convenient for concerts and local visits.
Room Quality
7.5
Rooms are often described as clean and acceptable but also noted as dated; some guests experienced odors, mold smell, AC and bed comfort issues which pull the rating down.
Amenities
7.5
Breakfast and gym receive positive mentions, and complimentary lemon water is noted, but pool/hot tub issues (dirty pool, hot tub not hot) and some maintenance needs reduce the score.
Value for Money
6.5
Mixed feedback: several guests felt the room was not worth the price paid (explicit comment comparing unfavorably to a higher-priced Hampton Inn), while others called it good value.
Food and Beverage
8.5
Breakfast is repeatedly described as good or really good; minor complaint about missing pepper for eggs but overall consistently positive F&B sentiment.
Overall Experience
9
Overall stays are largely positive with many repeat guests and statements of willingness to stay again — strong service, good breakfast and convenient location outweigh intermittent cleanliness and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Recreational Amenities and Features - Make the most of your stay with the outdoor pool, fitness center, and picnic area.

Dining and Services - Indulge in delicious meals at the on-site restaurant or grab convenient essentials at the grocery store.

Convenient Location and Event Facilities - Located near Woodlands Mall and offering event spaces, this hotel is perfect for both leisure and business travelers.

Experience comfort and convenience at Comfort Suites Shenandoah-The Woodlands. Book your stay now and explore all that the area has to offer.

Important information:

  • The seasonal pool will be open from July to September.
  • Up to 3 children stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Contactless check-out is available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Individually-wrapped food options are available for breakfast

  • Children and extra beds

    No rollaway/extra beds available

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 183 reviews
Cleanliness: 6.5
Service: 9.5
Location: 9
Room Quality: 7.5
Amenities: 7.5
Value for Money: 6.5
Food and Beverage: 8.5
Overall Experience: 9
L
laura
4
Pros:

Staff friendly. Dirty visible mold in bathroom. Absolutely not worth the $115 a night. We should have stayed at Hampton Inn which is $130 a night. We’ve stayed at Hampton Inn every time we come to woodlands and it is immaculate every time, it is as full this time. Comfort suites should have been $30 a night not $115. Definitely do not recommend, I do not consider myself picky and I rarely leave a comment, however I want to warn y’all.

2025-10-12 • via Nuitee
W
Wade
8
Pros:

good

2025-10-06 • via Nuitee
K
Kenneth
8
I’m
Pros:

They are very friendly. The place is decent. Not great but not terrible either. The hot tub has never been hot. The pool was dirty. All in all, not too bad though.

2025-10-05 • via Nuitee
C
Chris
10
Pros:

Amazing stay, breakfast was great, staff friendly and accommodating

2025-10-05 • via Nuitee
J
Jeanette • friends
10
Pros:

Clean room easy access

2025-10-04 • via Nuitee
S
Stephanie • partner
6
Pros:

The hotel was clean and the breakfast was good! The hotel is a little dated. The staff was very friendly and helpful. I will stay there again!

2025-09-28 • via Nuitee
J
Jessica • partner
10
Pros:

We stay here every time we go to a concert at the Woodlands Pavilion! Close, convenient location.

2025-09-28 • via Nuitee
B
Broderick • partner
10
Pros:

Great place to stay

2025-09-27 • via Nuitee
C
Chrisandra
6
Pros:

Clean

2025-09-26 • via Nuitee
M
Michael • family
10
Pros:

Nice property close to shopping an concerts

2025-09-23 • via Nuitee
N
Nicholas L. • family_with_children
10
Pros:

The property was clean and very easy to walk around to businesses.

2025-09-22 • via Nuitee
C
Charles • family
8
Pros:

The room had a smell like mold, but not too bad

2025-09-19 • via Nuitee
M
Michael
8
Pros:

Good place in Woodlands area and north Houston.

2025-09-15 • via Nuitee
M
Maelia
8
Pros:

Clean room. Nice staff!

2025-09-15 • via Nuitee
P
Pablo • partner
10
Pros:

Great stay! Clean room. Buffet was good. Gym was good! Loved our stay

2025-09-10 • via Nuitee
D
Denise
4
Pros:

Clean better, more maintenance

2025-09-10 • via Nuitee
A
Amy • family
10
Pros:

The staff was very nice and accommodating

2025-09-05 • via Nuitee
S
Stavonia
10
Pros:

It was simple and nice

2025-08-28 • via Nuitee
K
Kalisha
10
Get together with family
Pros:

The stay was nice and the staff friendly.

2025-08-23 • via Nuitee
M
Maria
6
Pros:

Nothing unique.

2025-08-22 • via Nuitee