Comfort Suites Wisconsin Dells Area

Hotels
•
Comfort Suites
6.8 (143 reviews)
N5780 Kinney Rd, Portage, Wisconsin, 53901 , Portage , US

Pets allowed

Facilities

Elevator
Fitness facilities
ATM/banking
Conference space
Downhill skiing nearby
Bicycle rentals nearby
Fireplace in lobby
Hiking/biking trails nearby
Ski storage
Television in common areas
See all facilities

Review Highlights

Pros:
Good, varied breakfast
Friendly and helpful staff (multiple reviews)
Large/well-lit pool and hot tub (newly updated in some rooms)
Convenient location/easy highway access
Nice lobby and snack shop
Cons:
Serious cleanliness issues (hair, mildew, stains, bugs, cigarette butts)
Room maintenance problems (stained mattresses, non-working outlets/phone, missing pull-out bedding)
At least one report of hazardous/unacceptable pool cleanliness
Occasional indifferent or rude staff experiences
Noise issues from trucks reported by some guests

Categories

Cleanliness
4.8
Multiple reviews report serious cleanliness problems: hair and black mildew in showers, stained sheets, bugs and cigarette butts on window sills, flies from windows that won't close, and even a report of a used condom in the pool area — overall cleanliness is below standard.
Service
7.8
Service is mixed but generally positive: several guests call staff very friendly and helpful, though a few reviews mention indifferent or borderline rude responses when problems are raised.
Location
7.2
Location is convenient (easy to get to off the highway) and some guests note the hotel is quiet — overall location is a relative strength.
Room Quality
5.6
Rooms are inconsistent: some guests received newly updated rooms and enjoyed modern fixtures, while others reported stained mattresses, worn sheets, non-working outlets/phones, missing pull-out bedding, and gross shower mildew — room quality is mediocre.
Amenities
7.4
Amenities are generally praised (large/updated pool area, nice lobby, snack shop, good hot tub), though at least one report mentioned a dirty pool; overall amenities are a positive feature with some exceptions.
Value for Money
6.8
Mixed but close to target: several guests note the hotel is affordable and breakfast is good value, while cleanliness and room issues reduce perceived value.
Food and Beverage
8
Breakfast is frequently praised for selection and quality (buffet with many options); a minority called breakfast horrible, but overall food & beverage is a strong point.
Overall Experience
6.8
Guest experiences vary considerably: many positive notes on staff, breakfast and pool, but recurring cleanliness and room maintenance problems produce a mixed overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Ski-In/Ski-Out Access and Spa Tubs
Experience the convenience of ski-in/ski-out access and unwind in one of the 2 spa tubs available at the hotel.

Complimentary Amenities
Enjoy complimentary wireless internet, a cozy fireplace in the lobby, a free buffet breakfast, and complimentary evening receptions.

Convenient Location for Exploring
With attractions like Glacial Lake Wisconsin and Cascade Mountain Ski Area just a short drive away, make the most of your stay in Portage.

A stay at Comfort Suites Wisconsin Dells Area puts you right in the heart of Portage, offering easy access to popular attractions. Book now to experience comfort and convenience at its best!

Important information:

  • Up to 4 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSN

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Individually-wrapped food options are available for breakfast

  • Children and extra beds

    No rollaway/extra beds available

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.8
Based on 143 reviews
Cleanliness: 4.8
Service: 7.8
Location: 7.2
Room Quality: 5.6
Amenities: 7.4
Value for Money: 6.8
Food and Beverage: 8
Overall Experience: 6.8
D
Danyel • family
4
Pros:

The room was not cleaned properly. Found black hair in shower in hot tub and on back of toilet. Alot of bugs on widow sill. Sheets were stained. No bedding in room for the pullout couch. Telephone was not working, nor were a few of the outlets. Very poor experience.

2025-10-06 • via Nuitee
A
Anna or Adam • family_with_children
8
Pros:

The pool was dirty and rooms were okay. Breakfast was good and affordable.

2025-09-28 • via Nuitee
H
HEIDI • partner
10
Pros:

Adorable little snack shop area. Large and very efficient and cute breakfast area. Great selection of breakfast items. It looks like a brand new pool area that's very well lit with outside light and welcoming. They're newly updating rooms, too, I believe. Or room had a brand new touch screen mirror, and a brand new pull out sofa. Loved our stay!

2025-09-26 • via Nuitee
J
Julianne • partner
10
Pros:

Buffet breakfast was good. The room was clean and comfortable.

2025-09-21 • via Nuitee
S
Sheryll • partner
4
Pros:

Breakfast was horrible. Staff was indifferent bordering on rude. Bed sheets were worn out. Truck noise was barely tolerable.

2025-09-20 • via Nuitee
D
Deborah
10
Pros:

Staff was very helpful & friendly. Nice big pool.

2025-09-18 • via Nuitee
C
Cassandra
4
Dirty room, willing to give second chance
Pros:

GPT

Log in
You said:
Write a review for a dirty hotel with cig butts in the window, a window that wouldnt close allowing flies in and finding a used condom in the public pool area
ChatGPT said:
Hotel Review: A Truly Disappointing Experience

I recently stayed at what I thought would be a budget-friendly option, but it ended up being a nightmare. From the moment I stepped into the hotel, I could tell it was not going to be a pleasant stay.

First off, the room was in dire need of cleaning. The window had a few cigarette butts sitting in the sill, which immediately gave off a "neglected" vibe. Even worse, the window wouldn’t close properly, which meant I had to deal with a constant stream of flies buzzing around the room. I tried to get some sleep, but the constant buzzing was enough to keep anyone awake.

The real low point came when I ventured to the pool area. I was horrified to find a used condom just lying near the edge of the pool. I couldn’t believe it. The fact that this was left unattended in such a public area speaks volumes about the lack of care or cleanliness at this hotel. It was absolutely disgusting.The staff wasn’t very helpful either; they seemed indifferent when I raised the issue about the window and pool area.

2025-09-14 • via Nuitee
J
Joseph
10
Pros:

Great stay

2025-08-30 • via Nuitee
D
david
10
Pros:

Very quiet

2025-08-16 • via Nuitee
E
Erin • family
8
Pros:

The room itself was clean but the shower was disgusting. Black mildew on the ceiling, in the corners of the shower stall, and the drain was one of those steips that looked like it hadnt been cleaned in weeks. Slimy and full of hair

2025-08-15 • via Nuitee
J
julie • family
8
Pros:

The lobby and pool are nice the room is just okay stains on furniture

2025-08-07 • via Nuitee
V
Verified traveler
4
Pros:

the hotel was decent, the only bad thing was that the shower did not get hot

2025-08-04 • via Nuitee
C
Chantel • family
8
Pros:

We liked staying here. Staff was very friendly and attentive. Our room was clean and the hotel smelled nice. The hotel does need an update (from bedsheets to tvs) but this didn’t bother us too much since we spent the days out. Pool was great! Hot tub great! And the best part was the breakfast, it had many different options and the food was all good. We will stay again!

2025-08-03 • via Nuitee
K
Keli • family
10
Pros:

This was an easy hotel to get to off the highway. The staff was very friendly. It looked like they were trying to update because there was green painters tape on the light fixture in the bathroom. We were also going to use the pull out bed and we chose not to due to no sheets in the room for it and the mattress was very stained and gross. A few other minor repairs needed to be done to the room, but I think they were doing some updates to help with it.

2025-08-01 • via Nuitee
M
Melissa
2
Never again.
Pros:

We did not have an ice bucket in the rim.
When i caked down to request one, i was told to come pick it up myself.
I was appalled!
The bathroom was still dirty and the room smellwd weird.
The hot tub was dirty.
The elevator was disgusting.
The next morning while we were getting ready to leave, there was excrement loud music being played in the room around us that our room shook!
I told maintenence and they did not care.
The said to tell the front desk and it are leaving yet.
I have never been treated unfairly dieting a hotel stay ever.
I will never go back.

2025-07-27 • via Nuitee
D
Daniell • family
6
Pros:

Hair on bed sheets hair everywhere

2025-07-26 • via Nuitee
L
Laurel • family
2
Pros:

I booked a room with two beds and a pull out sofa for a family (5 people). The pullout sofa was broken (the mattress would not have been adequate for sleep as it was completely broken down and coils poking through and the support in the frame was broken so bottom half of the mattress collapsed.) There were no linens available for the pull out - I asked and she said she was out and they should've been in the cabinet but they weren't. So I stripped one of the beds to use those sheets and found that the comforter had a large fecal stain on it. Stay elsewhere.

2025-07-21 • via Nuitee
B
Brianna • partner
8
Pros:

Did not care for the breakfast they provided.

2025-07-18 • via Nuitee
M
Michelle • family
2
Pros:

We drove up for 4th of July weekend and expected a nice time at the dells. Brought the family and our dog on a 2hr car ride. Upon arrival we saw that the room had tons of dust around tables, mold on the ground in shower, a substance on the lamp that looked nasty, hair strands all over the let out bed and counters. Last but not least, a Cheeto on the floor!!! Ruined the whole weekend and although they offered a house keeper to come in and clean, I didn’t trust it considering it hadn’t been done below we arrived. Packed the family up and immediately went back home. Please do not go here to stay!!! They only had one person at desk and she tried but no rooms available as it was a holiday. We did get our refund but the whole experience sucked and let my child down!!

2025-07-18 • via Nuitee
F
Fredy
10
Clean and friendly
Pros:

Good spot and not too far from the Dells or Baraboo. Went to Kalahari for some waterpark fun and went hiking at Devils Lake. Did some mini golfing and eating out at local restaurants and the room was always a cozy spot to came back to.

2025-07-17 • via Nuitee