Comfort Suites near I-80 and I-94

Hotels
•
Comfort Suites
5.6 (417 reviews)
2235 West 173rd Street , Lansing , US
+1 708-418-3337

listing image 1
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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful and cooperative front desk staff
AC works well
Room size noted positively by some
Pool liked by some guests
Convenient location near restaurants and Walmart
Cons:
Severe cleanliness issues (bed bugs, stains, hair, mold, blood)
Broken and damaged items in rooms; old furniture
Misleading online photos / poor value for money
Housekeeping failures (room entered despite DND, no clean towels)
Safety concerns (people loitering in parking lot)
Pool and pool area reported as dirty/freezing by some
No working smoke detector reported
Meal/order issues and slow check-in for some guests
Spiders, spiderwebs and mold under pillows reported
Unpleasant smells in hallways

Categories

Cleanliness
1
Multiple reviews report severe cleanliness issues: bed bugs, stains (beds, ceilings, blood), hair on floors, mold in bathroom, dirty tubs and pool area, sticky/slippery floors. Overall cleanliness is very poor.
Service
9.5
Mixed reports but several reviewers specifically praised front desk staff for being pleasant, cooperative and apologetic; staff facilitated refunds and offered help. Some housekeeping/service failures noted (room entered despite DND, order issues), but front desk interactions were strongly positive.
Location
9.2
Location noted as convenient (close to restaurants and Walmart). Some reviewers mentioned safety concerns and parking-lot loitering and trash, so location is convenient but has security/appearance issues.
Room Quality
2
Rooms described as in poor condition: broken/damaged items, stained beds/cushions, old furniture, missing TV, holes and stains in blankets, bad smells and mold. Room quality is low.
Amenities
9
Amenities are inconsistently maintained: the pool is mentioned both positively and negatively (some guests liked it, others found it freezing/dirty), AC works. Presence of pool and functioning AC were noted, but upkeep is inconsistent.
Value for Money
3
Many reviewers said photos were misleading and the property did not match online images; combined with cleanliness and room condition issues, perceived value is poor.
Food and Beverage
9.1
Very limited mentions: one guest reported an incomplete meal and one skipped breakfast; overall few comments on F&B, so rated positively due to lack of widespread complaints.
Overall Experience
2
Multiple reviewers called the stay unacceptable or the worst experience, citing safety concerns, extreme cleanliness and maintenance problems, and misleading advertising. Overall experience is very negative.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Convenient Location
Located just 22.8 miles from Chicago Midway International Airport, the Comfort Suites Lansing offers easy access to nearby attractions like the Riverboat Casino and U.S. Cellular Field.

Comfortable Suites
Each suite is well-equipped with amenities such as cable TV, coffee facilities, a microwave, and a refrigerator, ensuring a comfortable stay for all guests.

Relaxing Amenities
Guests can unwind in the heated indoor pool, stay active in the on-site gym, and start their day right with a complimentary continental breakfast.

Experience convenience, comfort, and relaxation at Comfort Suites Lansing. Book your stay now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

5.6
Based on 417 reviews
Cleanliness: 1
Service: 9.5
Location: 9.2
Room Quality: 2
Amenities: 9
Value for Money: 3
Food and Beverage: 9.1
Overall Experience: 2
D
Dustin • family_with_children • us
1
2026-10-26 • via Nuitee
A
Armonda • solo_traveller • us
1
Cons:

Bed bugs

2026-10-16 • via Nuitee
A
Antoinette • couple • us
3
Pros:

The staff and the size of the room

Cons:

The pool was freezing and dirty the floors in the pool area were also nasty the tub was dirty it was just a nasty place

2026-10-15 • via Nuitee
L
Latrese • family_with_children • us
1
The worst experience ever
Pros:

The staff at the desk was very pleasant and considerate I asked him to come see this room he was very cooperative I ask would you stay in here he was honest and said no and he was very apologetic and if he had another room he would have gave it

Cons:

The location wasnt the best this place should be inspected the room was awful the bed had stains the ceiling had stains on it spiders in room spiderweb on lamps cushion on i dont know if it was a seat or what but it was like a animal scratched it up the couch had mold under the pillow no tv in room it was dirty I ask for accommodation for my disability too walk far so it was on 1st floor i didnt feel safe there were people hanging around in parking lot not safe i had came there on a sad occasion this made it worst please fix this so noone else have to experience this im so sorry I didn't take pics I ended up not staying getting a refund glad no complications there the Google rating are deceiving on booking .com the pictures as well please fix this

2026-10-12 • via Nuitee
J
Jasdel • family_with_children • us
1
Pros:

AC works good.

Cons:

The hotel is in unacceptable condition and should not be operating in its current state. The pictures advertised online are misleading and do not reflect the actual condition of the property. The room had numerous broken and damaged items, and the blankets had holes and stains all over them. The room itself was dirty, with hair scattered across the floors. The floors were sticky and slippery, making them unpleasant and potentially unsafe to walk on. The bed was also dirty, and the pool area was in extremely poor condition. Additionally, the smell throughout the hallways was absolutely horrible.
Even more concerning, the room did not have a working smoke detector, which is a basic safety requirement that every hotel should take seriously. This made the stay feel unsafe and raised serious concerns about the hotel's maintenance and safety standards.
Overall, the hotel was nothing like what was advertised online, and the conditions were completely unacceptable. The misleading pictures, lack of cleanliness, poor maintenance, and serious safety concerns made this a terrible experience. I would not recommend this hotel to anyone.

2026-10-12 • via Nuitee
L
Lawrence • couple • us
10
2026-10-08 • via Nuitee
V
Valencia • couple • us
4
Pros:

The pool.

Cons:

For the practice you would think. It would be okay. The hangs and door knock was mess up. Don’t look like the pictures. No clean towels.

2026-10-08 • via Nuitee
A
Anbarasu • solo_traveller • us
2
Pros:

Rooms are not clean and hair dryer not working very old furniture .. not happy with stay

2026-10-07 • via Nuitee
D
Danielle • solo_traveller • us
5
Pros:

The location was close to restaurants and Walmart

Cons:

The pictures on booking.com look WAY BETTER than the actual property. The parking lot had trash everywhere. The bathroom had mold on the ceiling above the shower. Blood stains on the walls. We were in room 214. We asked for a do not disturb sign and was informed that they don’t have the physical signs but would put it in the computer that we don’t need housekeeping to enter our room. We left for the day and when we came back we realized our room had been entered. I went to the front desk and told them and his response was “do you have new towels”. I said that’s not the point we didn’t want anyone in our room. Needless to say that we WILL NOT be staying there again

2026-09-17 • via Nuitee
S
Sabrina • family_with_children • us
1
They always lie! You call the comfort in in Indiana and this one and it’s the same workers that lie. I called regardin
2026-09-16 • via Nuitee
L
Leilei • couple • us
8
2026-09-13 • via Nuitee
K
Kimberly • couple • us
6
Won't recommend it to anyone and won't stay here again
Pros:

Didn't eat breakfast and I didn't like the location

Cons:

Water pressure needed to be better, waited about hour to check in, the meal we order I didn't get my whole order and Staff wasn't that helpful and the beds weren't that comfortable.

2026-09-02 • via Nuitee
T
Thelma • family_with_children • us
1
Horrible experience and they just wanted more money
Pros:

I paid through booking and when I arrived the employee told me and another guy that we had to pay again bc they didn't receive the cash via booking and I had to pay a deposit. Sounds fishy. What if I didn't have another $309 to spend? Rooms didn't have pillow cases, bugs, dirty and we didn't even want to try this breakfast

2026-08-29 • via Nuitee
T
Tanya • solo_traveller • us
3
Pros:

Free breakfast

Cons:

Not heated pool, ice machine didnt work, 3 dirty socks under the foot stool when we moved it

2026-08-24 • via Nuitee
J
Jessie • family_with_children • us
2
Pros:

The breakfast

Cons:

The bed

2026-08-24 • via Nuitee
K
Katrina • couple • us
4
Was available during our power outage
Pros:

Breakfast was decent

Cons:

Outdated furniture knicks everywhere, ice machine didn't work, juice machine didn't work at breakfast, toilet ran all night

2026-08-24 • via Nuitee
M
Mikala • couple • us
3
Overall it would've been better if they take a little more pride and modernize the place better no ice machine work
Pros:

The concept of the rooms were nice but the esthetics needs updates and they need to clean room more sufficiently

Cons:

That one minute the pool was out of order then the next it was automatically fixed but still COULDNT get in dont know yyy

2026-08-23 • via Nuitee
C
Chris • extended_group • us
1
Couldn’t stay because the room was bad, not what I saw online, I have to check out to a friend house
Cons:

The room was bad not clean and couldn’t sleep there.

2026-08-17 • via Nuitee
A
Adamari • couple • us
7
2026-08-14 • via Nuitee
M
Moore • couple • us
10
2026-08-11 • via Nuitee