Comfort Inn & Suites West Springfield

Hotels
•
Comfort
7.4 (531 reviews)
106 Capital Drive , West Springfield , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Air conditioning
Swimming pool
Heated pool
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Nice pool and hot tub
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
6.9
Several mentions of cleanliness issues, such as dirty hallways and dated furniture.
Service
8.4
Consistently good feedback about friendly and responsive staff.
Location
7.9
Positive comments about the location being convenient for various needs.
Room Quality
6.9
Mixed reviews, with some affirming cleanliness but others noting the need for updates.
Amenities
7.4
Good amenities like the pool and breakfast, but some commented on the air freshener being overpowering.
Value for Money
6.9
Guests found it somewhat pricey given the condition of the facilities.
Food and Beverage
7.4
Breakfast received mixed reviews but was appreciated by many.
Overall Experience
7.4
The overall experience was described as enjoyable despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:54

Property Description

Convenient Location

Located near popular attractions like the Naismith Memorial Basketball Hall of Fame and Six Flags New England, the Comfort Inn & Suites offers easy access to entertainment and leisure activities. With proximity to major colleges and businesses, this hotel is ideal for both leisure and business travelers.

Amenities Galore

Guests can indulge in a range of amenities, from free high-speed Internet and complimentary hot breakfast to spacious rooms equipped with modern conveniences like microwaves, refrigerators, and pillow-top mattresses. Suites go a step further with full kitchens, fireplaces, and whirlpool bathtubs for a touch of luxury.

Comfort and Convenience

Whether you're here for work or play, this hotel caters to your needs with valet cleaning services, guest laundry facilities, and business-friendly features like work desks and access to fax/copy services in every room. Enjoy a comfortable and convenient stay at the Comfort Inn & Suites—book now for a memorable experience.

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note, guests under the age of 21 can only check-in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 531 reviews
Cleanliness: 6.9
Service: 8.4
Location: 7.9
Room Quality: 6.9
Amenities: 7.4
Value for Money: 6.9
Food and Beverage: 7.4
Overall Experience: 7.4
S
Samuel • solo_traveller • ca
6
Bonne hôtel pour une nuit, mais aurait choisi autre chose pour un long séjour.
Pros:

Bel emplacement de l'hôtel, chambre de bonne dimension. Déjeûner très simpliste mais disponible pour ceux désirant manger à l'hôtel.

Cons:

Chambre de bain de ma chambre qui n'était pas tellement propre, taches noires sur les murs et sur le revêtement. Chambre qui aurait besoin d'être rénové/ mise au goût du jour (trou dans le mur, bris, etc).

2026-05-06 • via Nuitee
E
Emely • family_with_children • us
10
Vacaciones
Pros:

Si es nuestra segunda vez y me encanta la otra vez 3 semana y esta vez 1 semana todo muy limpio el personal excelente recomendado al 100 x 100

2026-05-04 • via Nuitee
A
alfred • solo_traveller • us
10
it was good
Pros:

very friendly good location and great family room! the stove and big fridge really helped a lot

Cons:

xxxxxxx

2026-04-23 • via Nuitee
H
Heather • solo_traveller • us
8
Go value, great staff for the money!
Pros:

Staff was super, especially the housekeeping staff!

Cons:

The beds could be a little more comfortable but I realize that is subjective and everyone has different preferences.

2026-04-21 • via Nuitee
W
Wendy • solo_traveller • us
4
Okay stay
Pros:

Convenient location
Friendly staff
Breakfast

Cons:

Room smelled like diluted smoke
Refrigerator didn't work
Shower door was broken
Substandard decor with peeling wallpaper
People propping outside doors open

2026-04-20 • via Nuitee
S
Samilee • solo_traveller • us
1
SUCKED
Pros:

Nothing it was loud and it was ratchet. There was kids after 9 o’clock at night running through the hallways banging on doors you went to the pool. There was girls and thongs boys and boxers, grown ass men in boxers with little girls in the Jacuzzi. There was teenagers drinking cut waters Twerking music loud at the pool. It was bad.

Cons:

Our stay sucked then the water was dirty. There was bugs in the Jacuzzi.

2026-04-16 • via Nuitee
S
Samilee • family_with_children • us
3
Worst weekend ever
Pros:

The beds where comfy

Cons:

1 .pool was dirty
2. people had people in thier with speakers people drinking and smoking and eating and a grown ass man in boxers with Lil girls thier and thier was ants in the jacuzzi
3.kids where banging on doors after 10pm
4. Power went out heater went off and ac was on so we woke up to a freezing room and its 20 degrees out here
We complained and all they said was well you can leave early

2026-04-06 • via Nuitee
K
Kadi • family_with_children • us
3
Should be a cheaper stay
Pros:

The pool was a good size

Cons:

Water stains on ceiling, broken handles on drawers, the whole place anywhere like chlorine, broken vents, dusty, moldy caulking in shower

2026-03-30 • via Nuitee
D
Dawn • couple • us
7
2026-03-27 • via Nuitee
M
merry • family_with_children • us
10
Pros:

The pool and hot tub relaxing 😊

2026-03-17 • via Nuitee
S
seantavias • extended_group • us
10
2026-03-16 • via Nuitee
J
Jovier • family_with_children • us
10
2026-03-13 • via Nuitee
P
Pagan • family_with_children • us
8
2026-03-03 • via Nuitee
K
Keith • couple • us
9
2026-03-02 • via Nuitee
K
Kathleen • couple • us
8
Comfortable, clean, fun!
Pros:

Good location close to shops and restaurants. Loved the hot tub as well as pool. Loves the fire place in the suite

Cons:

I really don’t have any cons

2026-02-24 • via Nuitee
R
Rivera • couple • us
10
Eh.
Pros:

The location and it’s close to alot of stores

Cons:

Elevator hasn’t been working for almost a week that’s inconvenient

2026-02-24 • via Nuitee
T
Tatiana • couple • us
10
👍
Pros:

👍

Cons:

👍

2026-02-23 • via Nuitee
A
Angelica • family_with_children • us
8
2026-02-12 • via Nuitee
B
bob • solo_traveller • us
9
2026-01-28 • via Nuitee
C
Carter • family_with_children • us
10
Comfortable and warm
2026-01-26 • via Nuitee