Comfort Inn & Suites West Springfield

Hotels
•
Comfort
7.3 (419 reviews)
106 Capital Drive , West Springfield , US
+1 413-285-3871

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Swimming pool
24-hour front desk
Private parking
Heated pool
Indoor pool
See all facilities

Review Highlights

Pros:
Helpful/front-desk staff
Pool and jacuzzi available
Convenient location (near interstate, shops and restaurants)
Comfortable beds
Good value for the price (several guests)
Clean/updated rooms reported by some
Breakfast liked by some guests
Ability to make tea anytime
Cons:
Mold, damp smell and water damage in some rooms
Breakfast quality and limited options (cold items, frozen butter)
Hot tub/jacuzzi cleanliness and maintenance issues (too hot, foamy)
Cracked tub and other room maintenance issues
AC performance could be better
No standing water refill station; small dining area
TV/internet/channel sign-in issues and lack of TV explanation
Occasional noise from main road and staff/management follow-up problems

Categories

Cleanliness
4
Multiple reviewers reported serious cleanliness problems: visible mold and water damage in ceilings and showers, damp/mildew smells, stained shower floors and a cracked tub; several guests reported clothes and rooms feeling damp.
Service
9.5
Consistently praised front-desk staff: described as very helpful, kind and attentive (assisted with booking issues and guest needs). One report of a manager not following up, but overall service sentiment is strongly positive.
Location
8.5
Many guests noted convenient location (close to interstate, shops and restaurants) though a few mentioned main-road noise or an undesirable location for their needs.
Room Quality
6.2
Room features were mixed: comfortable beds and updated rooms reported by some, but complaints about AC performance, sticking doors, carpet issues, unclear TV setup and some damaged fixtures (cracked tub, furniture issues).
Amenities
8
Hotel offers desirable amenities (pool, jacuzzi/hot tub) that guests enjoyed, but several noted maintenance/cleanliness issues with the hot tub (too hot, foamy) and a small dining area and lack of a water refill station.
Value for Money
8.5
Multiple reviewers explicitly said the stay was good for the price and indicated intention to return, suggesting strong perceived value overall despite some service/cleanliness issues.
Food and Beverage
6.8
Breakfast received mixed feedback: some guests liked the breakfast, but many noted limited options, cold or inconsistent temperature, no toast bread, frozen butter and suggestions to add fresh vegetables.
Overall Experience
6.9
Overall impressions are mixed: many guests enjoyed the location, friendly staff and amenities, while persistent cleanliness problems (mold, damp) and occasional maintenance/management issues lowered the experience for others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Convenient Location

Located near popular attractions like the Naismith Memorial Basketball Hall of Fame and Six Flags New England, the Comfort Inn & Suites offers easy access to entertainment and leisure activities. With proximity to major colleges and businesses, this hotel is ideal for both leisure and business travelers.

Amenities Galore

Guests can indulge in a range of amenities, from free high-speed Internet and complimentary hot breakfast to spacious rooms equipped with modern conveniences like microwaves, refrigerators, and pillow-top mattresses. Suites go a step further with full kitchens, fireplaces, and whirlpool bathtubs for a touch of luxury.

Comfort and Convenience

Whether you're here for work or play, this hotel caters to your needs with valet cleaning services, guest laundry facilities, and business-friendly features like work desks and access to fax/copy services in every room. Enjoy a comfortable and convenient stay at the Comfort Inn & Suites—book now for a memorable experience.

Important information:

You must show a valid photo ID and credit card upon check-in.

Please note, guests under the age of 21 can only check-in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.3
Based on 419 reviews
Cleanliness: 4
Service: 9.5
Location: 8.5
Room Quality: 6.2
Amenities: 8
Value for Money: 8.5
Food and Beverage: 6.8
Overall Experience: 6.9
S
Sandra • family_with_children • us
10
2026-11-07 • via Nuitee
M
Morales • family_with_children • us
7
2026-11-05 • via Nuitee
J
Jmkat10 • family_with_children • us
9
2026-11-04 • via Nuitee
K
Karen • couple • us
6
Price was good for the condition
Pros:

Good location and good breakfast.

Cons:

In need of updates inside and out

2026-11-01 • via Nuitee
D
Dana • solo_traveller • us
10
2026-10-26 • via Nuitee
J
Joanne • family_with_children • us
10
Pros:

Being able to make tea anytime

Cons:

Breakfast options

2026-10-20 • via Nuitee
C
Cynthia • solo_traveller • us
8
Good stay, convenient for repeated visits to the area, staff was helpful with online booking glitch,
Pros:

Clean
Very Helpful staff
Good Breakfast

Cons:

Don’t care for carpet
Furniture a little
No TV explanation

2026-10-19 • via Nuitee
B
BATIA • couple • il
7
מלון טוב שכדאי לשפר את התנאים בו.
Pros:

ארוחת הבוקר הייתה סבירה. רק החמאה הייתה קפואה ולא יכולתי למרוח אותה.

Cons:

ניתן היה לשפר את ארוחת הבוקר ולהגיש קצת ירקות כמו עגבניה ומלפפון.

2026-10-17 • via Nuitee
C
Charles • couple • us
8
2026-10-14 • via Nuitee
A
Anthony • extended_group • us
8
Pros:

Nice overall hotel

Cons:

Hot tub was extremely hot

2026-10-12 • via Nuitee
J
Jani • solo_traveller • us
2
2026-09-19 • via Nuitee
K
Kirstyn • couple • us
10
Overall the view of the basketball ball of fame
Pros:

The room was super nice

Cons:

Personally the AC could work better

2026-09-18 • via Nuitee
M
Medeiros • couple • us
7
2026-09-09 • via Nuitee
M
Meesala • family_with_children • us
8
Good overall for the price
Pros:

Pool and jacuzzi

Cons:

Small dining area , no standing bottle water filling station

2026-09-08 • via Nuitee
W
wenz • family_with_children • us
5
2026-09-06 • via Nuitee
P
Pedro • solo_traveller • us
5
We are unfortunately dissatisfied.
Pros:

Its of the main road not more to like

Cons:

Old stains on shower floor
Smoke free but you smell alot of things burning. Kinda noisy

2026-08-31 • via Nuitee
K
Kenneth • solo_traveller • us
7
Quite functional.
Pros:

Easy on and off of Interstate. Very comfy bed.

Cons:

Doors stick.

2026-08-31 • via Nuitee
H
Hernandez • solo_traveller • us
8
Pros:

Overall everything was great. Good location. Staff was friendly and attentive. Facilities was overall clean.

Cons:

The room that I was staying in, room 201, smelled alot like damp mold.

2026-08-31 • via Nuitee
V
Victoria • couple • ca
4
Mold and smelly
Pros:

The man working at the desk was very helpful and kind. He went out of his was to ensure we had the best possible rate which he did not have to do.

Cons:

The room had a ton of mold and water damage on the ceiling and there was black mold in the shower too. The room felt very damp and had a terrible smell. Our clean clothes felt damp the next morning just from being in that room. We were very uncomfortable breathing in that air, we could not stay more than one night at this hotel.

2026-08-30 • via Nuitee
K
Keisha • family_with_children • us
8
Cons:

There was a crack in the bathroom tub a bad one

2026-08-27 • via Nuitee