Comfort Suites Hagerstown Southeast

Hotels
•
Comfort Suites
7.4 (414 reviews)
1801 Dual Highway , Hagerstown , US
+1 301-791-8100

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Good location / easy to find
Spacious rooms
Good value / low cost
Comfortable bed (for some guests)
Dog-friendly room option
Cons:
Cleanliness issues (dirt in tub, ants, dead spiders, dog poop)
Disappointing/limited breakfast options
Front desk/staff sometimes unfriendly or uncommunicative
Maintenance problems (broken elevator, shower issues, leaking ceiling, loose toilet seat)
Thin walls / occasional noise

Categories

Cleanliness
5.8
Multiple guests reported cleanliness problems: dirt ground into tub, loose toilet seat, dead spiders on bathroom floor, dog poop near exit, and ant infestations in at least one room.
Service
6.9
Mixed reports: several guests described front-desk staff as unfriendly, standoffish or uncommunicative, while other reviewers called staff pleasant and helpful on occasions.
Location
8.9
Consistently praised: easy to find and convenient, right off the highway and close to the area — commonly noted as a strong point.
Room Quality
7.2
Rooms described as spacious and comfortable by many, but issues noted with mattress comfort, occasional maintenance problems (shower/head not working, leaking ceiling), and missing fixtures.
Amenities
7
Basic amenities present but some problems reported: broken elevator outages, no room service/limited housekeeping reported, missing towel shelving/lighting in rooms.
Value for Money
8.7
Frequently described as good value or low cost for the price; several guests felt the price/booking value was a strong point.
Food and Beverage
6
Breakfast received recurrent complaints: limited selection, stale/old bread and disappointing offerings for the price; a few guests noted acceptable items (biscuits & gravy, yogurt).
Overall Experience
8.7
Mixed overall: many appreciated the location, room size and value, but cleanliness and some service/maintenance issues negatively impacted stays. On balance many still view it as a decent option for price and convenience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Convenient Location and Nearby Attractions
The Comfort Suites hotel, located near Meritus Medical Center, provides easy access to major interstates and popular attractions like Hagerstown Speedway and Antietam National Battlefield.

Abundance of Amenities
Enjoy complimentary high-speed internet, hot breakfast, indoor heated pool, fitness center, and business facilities. Each suite is equipped with essential appliances and entertainment options.

Comfort and Convenience
From free local calls to on-site laundry facilities, this hotel ensures a comfortable stay for all guests. Book now to experience a perfect blend of relaxation and functionality during your visit to Hagerstown.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HGR

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.4
Based on 414 reviews
Cleanliness: 5.8
Service: 6.9
Location: 8.9
Room Quality: 7.2
Amenities: 7
Value for Money: 8.7
Food and Beverage: 6
Overall Experience: 8.7
D
Daniel • couple • us
6
2026-11-02 • via Nuitee
L
langley • family_with_children • us
8
2026-11-02 • via Nuitee
S
Seph • family_with_children • us
8
2026-10-31 • via Nuitee
D
Dane • couple • us
5
Pros:

Meh

Cons:

Could have been cleaner. Elevator was broken and had been for a couple days so two 81 year olds had to lug their stuff up and down stairs to the third floor. Toilet seat was loose and slid around. Bottom
Of bath tub had ground in dirt. Room 323

2026-10-21 • via Nuitee
M
Michelle • family_with_children • us
10
It was a great room
Pros:

The breakfast was ok but could have been better with eiggswas and some kind of meat

Cons:

The staff doesn't speak to u Noone at the front desk never smiled or acknowledged you

2026-10-19 • via Nuitee
H
Hartman • solo_traveller • us
10
Pros:

The dog room was very nice.

2026-10-12 • via Nuitee
L
Leela • couple • us
8
Comfortable Stay
Pros:

It was easy to find, right off the highway. Easy check-in, large comfortable room.

Cons:

Breakfast could be better.

2026-10-08 • via Nuitee
Y
Yela04 • couple • fr
7
Desayuno decepcionante
Pros:

La habitación era muy comoda y limpia

Cons:

Pensamos que por pagar un poco más, tendríamos un mejor desayuno y fue un fiasco. No habia nada y los panes que tenían ya eran viejos y duros.

2026-10-08 • via Nuitee
A
Austin • extended_group • us
1
2026-10-08 • via Nuitee
C
Casper • family_with_children • us
1
2026-10-07 • via Nuitee
H
Helen • family_with_children • us
4
Would not stay there again.
Pros:

Ok

Cons:

Couldn't get the top shower head to turn on. The draw next to the bed was dirty where someone had kept food. Need knee surgery and was put down at the end of the hall or had to use the ramp at the other end of the hall, already discussed with the family we would not stay there again.

2026-09-19 • via Nuitee
R
Randall • couple • us
8
The room was clean and spacious but the king mattress was very uncomfortable
Pros:

Convenience of the hotel to our travels and the price via Booking.com

Cons:

The desk clerk may have been having a bad day or her personal life wasn’t good-whatever the reason she was less than hospitable-didn’t greet us or tell us to enjoy our stay-very stand-offish

2026-09-15 • via Nuitee
K
Kynkor • couple • us
7
Adequate
Pros:

Breakfast was good… Biscuits and gravy and yogurt, good

Cons:

Bathroom - dead spiders on floor. Dog poop near exit door

2026-09-13 • via Nuitee
S
Steven • solo_traveller • us
9
Pros:

Spacious room

Cons:

Breakfast was ok.

2026-09-04 • via Nuitee
G
Greg • couple • us
10
Pros:

Low cost
, good value

2026-08-30 • via Nuitee
C
Caitlin • couple • us
7
Decent stay for the price! Good option for a quick trip.
Pros:

Good location, friendly front desk.

Cons:

Walls a little thin and occasional noise from something running. Breakfast could’ve had more options but not bad.

2026-08-22 • via Nuitee
P
Pamela A • extended_group • ca
2
Not again.
Pros:

Room was suitable for 5 adults. Overall it was clean. Staff were pleasant and helpful. Met our request to have lower floor

Cons:

Ants - we were in Room 103. When I went to bed, pulled my e-reader out and within seconds found an ant crawling on it. I COULD NOT SLEEP. Did not share with son and grandchildren as we had been driving for 11 hours and wanted them to sleep. All seen the ants in morning on walls and even in their water bottles (with lids). Delay our leaving early as we all had to shower and empty all of our bags, they were that bad. Advised front desk when we checked out.

2026-08-02 • via Nuitee
E
Ethan • couple • us
7
2026-07-23 • via Nuitee
F
Fenwick • couple • us
9
2026-07-16 • via Nuitee
C
Cobb • solo_traveller • us
4
2026-07-11 • via Nuitee