Comfort Suites Hagerstown Southeast

Hotels
•
Comfort Suites
7.5 (532 reviews)
1801 Dual Highway , Hagerstown , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Comfortable beds
Pleasant staff
Spacious rooms
Cons:
Unsecured door
Limited amenities
Inconvenient breakfast options

Categories

Cleanliness
7
Rooms were clean, but there were issues like a door left unsecured and a bench that was broken.
Service
8.5
Staff were pleasant and offered reasonable assistance; however, some issues went unresolved.
Location
8
Convenient location with nearby amenities, though the hotel had some maintenance issues.
Room Quality
7.5
The room was comfortable and spacious, but issues with booking discrepancies impacted the experience.
Amenities
7
Some amenities like the pool were unavailable, and the restroom problems were a concern.
Value for Money
8
Reasonably priced for what was offered, but expected more consistency in service and upkeep.
Food and Beverage
6.5
Breakfast options were limited, and there were complaints about food quality.
Overall Experience
7.5
Mixed feelings; had a satisfying stay overall but several issues impacted the enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:02

Property Description

Convenient Location and Nearby Attractions
The Comfort Suites hotel, located near Meritus Medical Center, provides easy access to major interstates and popular attractions like Hagerstown Speedway and Antietam National Battlefield.

Abundance of Amenities
Enjoy complimentary high-speed internet, hot breakfast, indoor heated pool, fitness center, and business facilities. Each suite is equipped with essential appliances and entertainment options.

Comfort and Convenience
From free local calls to on-site laundry facilities, this hotel ensures a comfortable stay for all guests. Book now to experience a perfect blend of relaxation and functionality during your visit to Hagerstown.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HGR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.5
Based on 532 reviews
Cleanliness: 7
Service: 8.5
Location: 8
Room Quality: 7.5
Amenities: 7
Value for Money: 8
Food and Beverage: 6.5
Overall Experience: 7.5
M
Matthias • solo_traveller • ca
10
2026-05-06 • via Nuitee
L
Lisa • couple • us
6
2nd floor rooms nicer than first floor
2026-05-05 • via Nuitee
I
Irina • family_with_children • us
7
Pros:

It was comfortable and quiet

Cons:

It’s says hot breakfast but it’s more of a continental.
The pool was out of order.

2026-04-20 • via Nuitee
C
Cynthia • solo_traveller • us
7
Decent place for an evening.
Pros:

Pet friendly with a decent pet fee. Hotel staff helpful. Space outside to walk the dog. Lots of eateries near by.

Cons:

Layout was kind of different, but one could figure it out quickly.

2026-03-30 • via Nuitee
K
Kluttz • family_with_children • us
7
2026-03-27 • via Nuitee
F
Fran • solo_traveller • us
10
Great location for an overnight stay!
Pros:

This was easy to locate and had lots of parking convenient to my room. My room was very comfortable. I felt very safe staying here.

2026-03-01 • via Nuitee
B
Brittany • family_with_children • us
8
2026-02-10 • via Nuitee
M
Miranda • solo_traveller • us
6
Decent
Pros:

Pool was closed due to a broken window. The beds were so uncomfortable and way too firm. The static electricity was all over the room it shocked us during sleep. Had to add damn towels everywhere to keep it at bay. Id recommended new beds and better fabric softener for bedding. But the room was spacious and close to town.

Cons:

Beds too firm, pillow topper doesn't help. Pillows too small maybe child size.

2026-01-26 • via Nuitee
K
Keishia • family_with_children • us
8
Pros:

Very accommodating.
Breakfast was not hot but had waffles, bagels, cereal and oatmeal.
Rooms were large
Pet friendly

Cons:

Not a hot breakfast.

2026-01-26 • via Nuitee
D
denise • couple • us
10
Will go back definitely. Staffcwascwonderful asxwell
Pros:

Likeliness, accomodations and location

Cons:

Noisy Nextdoor people but we didn’t complain

2026-01-24 • via Nuitee
V
virginia • couple • us
5
Pros:

I was satisfied with the hotel. The only problem was my husband had a fall while we were there (not at the hotel). He broke his leg. I asked to change to a handicap room, since he was not in a wheelchair. The front desk informed me I would have to pay for 2 rooms for the night, since I was already in a room. From what I understand they were not booked. I found that a little unreasonable. I stayed in our original room and made do.

2026-01-20 • via Nuitee
Z
Zabrina • couple • us
7
it was one night. the stay was ok
Cons:

pool wasn't operational and you had to go down stairs if you wanted snacks, the vending machines were empty. also my sheet on the bed had a red mark, hope it wasn't dried blood.

2026-01-19 • via Nuitee
T
Tyric • solo_traveller • us
3
the stay was uncomfortable.
Pros:

The room in appearance seem cleaned however after further inspection it was disappointing. The bed itself was decent however the sheets and blankets were very tough almost resembled cardboard. I did not attend breakfast at anytime.

Cons:

the receptionist was rude. She preferred to sit aside and text on her phone until I had to manually call the front desk to be serviced. When I identified it was her after she answered the phone while i stood there at the desk, I had to then ask her if i could check in. And in addition, the maid service never came to my room for my two day stay, it was told to me they do not service everyday but towels would have been appreciated.

2026-01-19 • via Nuitee
M
Maria • family_with_children • us
7
2026-01-19 • via Nuitee
T
Timothy • couple • us
10
2026-01-19 • via Nuitee
Y
Yvonne • family_with_children • us
5
I was not impressed at all and would not choose Comfort Inn in the future. 👎🏿
Pros:

The breakfast needs to be upgraded. Add fresh fruit ie grapes and bananas. At least boiled eggs and Belgian waffles.

Cons:

There were ants in the room. Initially on the air conditioning unit, then on the headboard of the bed then us. The bathroom needs to be upgraded to support handicapped. It was difficult for me to use the commode. It was difficult to sit and get up with no support. The pool was closed indefinitely so we were told, but there was water in the pool. Why was it closed?

2026-01-19 • via Nuitee
A
Alyssa • couple • us
8
Pros:

Rooms were large and clean.

Cons:

The room we booked was supposed to have 2 queen beds, they were only doubles. Made the sleeping arrangements a little more difficult.

2026-01-19 • via Nuitee
R
Ricardo • couple • us
10
2026-01-19 • via Nuitee
W
Whitney • couple • us
7
2026-01-15 • via Nuitee
M
Melissa • family_with_children • us
9
Pros:

Clean

Cons:

Nothing

2026-01-15 • via Nuitee