Comfort Inn Douglasville - Atlanta West

Hotels
•
Comfort
8.2 (886 reviews)
5487 Westmoreland Plaza , Douglasville , US
+1 678-504-2000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms and property
Friendly, helpful staff (night manager praised)
Comfortable beds
Spacious rooms / some rooms with full kitchens
Good location (near I-22/freeway) and well-lit parking
Some guests reported a very good breakfast (fresh waffles, crispy bacon)
Stylish/pleasant property
Cons:
Inconsistent breakfast quality
Thin walls / noise between rooms
Maintenance issues (water damage, toilet/shower problems, missing strike plate)
Kitchens missing pots, pans, plates, utensils in some rooms
Window shades and parking slope issues for some rooms

Categories

Cleanliness
8.6
Mostly positive: many reviews explicitly praised the hotel as clean and well-kept; a few noted issues (strong 'clean' smell, minor water damage not repainted).
Service
8.8
Strong positive sentiment: numerous mentions of friendly, helpful staff and a praised night manager (Marcella); isolated complaint about an unresolved maintenance request.
Location
8.6
Generally favorable: convenient to I-22/freeway and described as well located and well-lit; some guests noted parking on a slope or light shining through shades.
Room Quality
7.6
Mixed: many guests reported spacious rooms and comfortable beds, but multiple comments noted thin walls, a bathroom door/strike issue, visible water damage, and shades not lowering properly.
Amenities
7.8
Mixed to slightly positive: breakfast and pool received varied comments (some praised fresh waffles and bacon, others found limited choices); some suites lacked kitchen utensils and guests noted minimal in-room supplies.
Value for Money
8.2
Standard quality for this hotel tier
Food and Beverage
7.4
Mixed sentiment: several guests enjoyed the breakfast (fresh-made waffles, bacon), while others reported limited choices, poor sausages, or dietary concerns (pork availability).
Overall Experience
8.6
Overall positive: many repeat guests and recommendations, clean property and friendly staff; a minority reported a very poor stay with significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Convenient Location
Located in Douglasville, Georgia, our hotel offers easy access to Interstate 20 and State Route 92, making it a prime choice for exploring nearby attractions like Six Flags Over Georgia and Sweetwater Creek State Park.

Comfortable Accommodations
Our spacious guest rooms come equipped with modern amenities such as cable TV, coffee-making facilities, and some even feature full kitchens and hot tubs, ensuring a comfortable stay for all guests.

Exceptional Amenities
Enjoy complimentary high-speed Internet, a delicious hot breakfast, and access to our outdoor pool, fitness center, and 24-hour business center. Whether you're here for leisure or business, we have everything you need for a memorable stay.

Book now for an unforgettable experience at our Douglasville hotel!

Important information:

Please note guests traveling with pets are subject to an additional fee of USD 25 per pet, per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 886 reviews
Cleanliness: 8.6
Service: 8.8
Location: 8.6
Room Quality: 7.6
Amenities: 7.8
Value for Money: 8.2
Food and Beverage: 7.4
Overall Experience: 8.6
L
Landjie • couple • us
9
2026-10-31 • via Nuitee
K
Kim • couple • us
7
2026-10-31 • via Nuitee
D
Derek • couple • us
10
2026-10-30 • via Nuitee
G
Gabrielle • couple • us
7
2026-10-29 • via Nuitee
A
Andrea • couple • de
9
Übernachten dort gern wieder
Pros:

Sauberkeit und Style der Einrichtung sowie ein gutes Frühstücksangebot

2026-10-28 • via Nuitee
J
James • solo_traveller • us
6
2026-10-27 • via Nuitee
B
Blanchard • family_with_children • us
8
2026-10-26 • via Nuitee
B
Brittanie • family_with_children • us
10
Pros:

I always love the stay and the staff is always really really nice

2026-10-26 • via Nuitee
J
José • couple • us
9
2026-10-19 • via Nuitee
W
wing • couple • us
8
2026-10-18 • via Nuitee
H
HERMAN • solo_traveller • us
8
Pros:

I never eat the breakfast because of the pork I only eat turkey

2026-10-18 • via Nuitee
K
Kimberlee • couple • us
9
Great stay!
Pros:

Marcella the lady working nights, went above and beyond her duties. She really made us feel welcomed the moment we entered the hotel.

2026-10-16 • via Nuitee
P
Phyllis • family_with_children • us
6
It was ok.
Pros:

It felt and smelled clean but clean smell was strong.

Cons:

Breakfast was not a lot to choose from. Sausages were not good.
In the room there had been some water damage but they didn't paint over it.
Had to plug in the power strip for the frig/ microwave.

2026-10-16 • via Nuitee
B
Beaty • solo_traveller • us
10
Pros:

Staff was very helpful. Room was clean and the beds were comfortable

2026-10-12 • via Nuitee
D
De'Quaija • couple • us
10
Pros:

We enjoyed our time here at the property. It was beautiful, clean, spacious, and staff were amazing! We will be returning!

Cons:

There wasn’t anything we didn’t like.

2026-10-10 • via Nuitee
C
Crystal • couple • us
10
Pros:

Been here three times for six flags family trips and its clean and staff is great! Love the night manager

2026-10-08 • via Nuitee
D
Derek • couple • us
10
2026-10-07 • via Nuitee
L
Laine • couple • us
10
2026-09-18 • via Nuitee
O
Olivia • solo_traveller • fr
6
2026-09-16 • via Nuitee
R
Robinson • couple • us
8
Comfortable
Pros:

This Choice hotel hasn't taken care in remodeling and upgrading this hotel. Much better than many I have stayed at in the past few years.. If I am in Atlanta area I will stay here.

Cons:

N/A

2026-09-14 • via Nuitee