Comfort Suites Hanes Mall

Hotels
•
Comfort Suites
8.3 (1178 reviews)
200 Capitol Lodging Court , Winston-Salem , US
+1 336-774-0805

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Outdoor pool
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly service
Good location
Cons:
Hard beds
Missing amenities
Breakfast options lacking

Categories

Cleanliness
7.88
Some reviews highlighted cleanliness positively, while others mentioned funny smells or issues that detracted from the experience.
Service
9.35
The service was often described positively, with numerous comments on friendly and helpful staff.
Location
8.39
Location received generally favorable mentions, though there were some challenges in finding the hotel.
Room Quality
7.84
Rooms were considered spacious and clean, but complaints about hard beds affected the perception.
Amenities
7.37
Amenities were often lacking, with comments on missing vending machines and equipment in the fitness room.
Value for Money
8.83
Many guests felt the experience provided good value, despite some issues.
Food and Beverage
7.88
Breakfast options received mixed reviews, with some guests finding it lacking.
Overall Experience
8.85
Overall experiences were positive, although there were some notable complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:14

Property Description

Convenient Location:
Situated just off Interstate 40 and a short drive from Winston-Salem city centre, our hotel offers easy access to both the highway and local attractions.

Fantastic Amenities:
Enjoy a refreshing dip in our seasonal outdoor pool, stay active in the fitness centre, and stay connected with complimentary WiFi in all rooms.

Comfortable Accommodations:
Relax in rooms equipped with convenient amenities like a microwave, refrigerator, cable TV, and coffee maker. Start your day right with a delicious daily breakfast and take advantage of our on-site business centre.

Experience convenience, comfort, and great service at Comfort Suites Hanes Mall. Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note an authorization form is required if the booking does not match the name on the credit card.

Hotel non refundable service fee of US$2 will be charged at check in at the propertyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GSO

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 1178 reviews
Cleanliness: 7.88
Service: 9.35
Location: 8.39
Room Quality: 7.84
Amenities: 7.37
Value for Money: 8.83
Food and Beverage: 7.88
Overall Experience: 8.85
W
Wynn • couple • us
1
2026-10-17 • via Nuitee
J
Jon • solo_traveller • us
9
For one night, this was a good stay.
Pros:

Location to the highway and restaurants.

Cons:

The building smelled a little musty/moldy.

2026-10-15 • via Nuitee
H
Helena • solo_traveller • us
8
Comfy and clean for the price.
Pros:

-Bed was comfy
-staff very nice

Cons:

-They did not allow keyed entry through side doors of hotel.
- No outside seating.
-Pool closed

2026-10-11 • via Nuitee
T
Tracy • couple • us
1
Will never ever stay here again or any of their other locations.
Pros:

Awful, I will never recommend this location to anyone ever.Not even to my worst enemy.

Cons:

Karen the lady at the front desk was rude, disrespectful. Called the police to escort us off the property. Thew us out with children that were celebrating a 9 year old birthday for the night. Got there around 6 had to leave at 8. With police escort.Have never been treated so bad in my life.

2026-10-09 • via Nuitee
W
Webb • couple • us
6
Comfortable in spite of electricity outage over night. Electors were out. No discount offered for inconvenience of fire
Pros:

Good location for my needs.

Cons:

It was fine. Storm came through and knocked our electricity over night. It was hot but windows opened so that helped.

2026-10-08 • via Nuitee
L
Laila • couple • bd
4
Cleaning is room is not everyday or 🙃
Cons:

Breakfast is very poor according to value.

2026-10-07 • via Nuitee
J
Justin • couple • us
10
2026-09-19 • via Nuitee
B
Bryan • couple • us
5
2026-09-18 • via Nuitee
N
Nashonia • solo_traveller • us
10
2026-09-17 • via Nuitee
E
Elizarea • solo_traveller • us
10
I would definitely stay here again. Front desk was great especially Karen
Pros:

The breakfast was comparable to more hotel continental breakfast. There were a variety of options. The coffee I must say was excellent and I appreciated the variety of different creamers to choose between

Cons:

I usually had to run the water for about 5 minutes before it got warm and then a little more longer for hot. This was only in the sink. The shower got hot a lot faster

2026-09-11 • via Nuitee
B
Billy • couple • us
10
2026-09-08 • via Nuitee
C
Chad • extended_group • us
10
Wonderful hotel and staff
Pros:

Close to interstate gas and food.

Cons:

Na

2026-09-07 • via Nuitee
A
Andrew • couple • gb
8
2026-09-05 • via Nuitee
D
Dennis • solo_traveller • us
10
Pros:

Was very happy with our stay I would recommend this facility to everybody

2026-08-30 • via Nuitee
L
Lisa • couple • us
10
Enjoyable
Pros:

Convenient and very clean and quiet!!

Cons:

Nothing

2026-08-29 • via Nuitee
K
Kelley • family_with_children • us
8
2026-08-29 • via Nuitee
S
Sibby Anderson • solo_traveller • us
7
2026-08-23 • via Nuitee
G
Gwendolyn • solo_traveller • us
10
2026-08-23 • via Nuitee
D
Dustin • solo_traveller • us
10
Pros:

The only thing that suck was every day I came back to my room my fridge was cleaned out they thru away my brand new 2 liters and my brand new body armors and my pizzas for two days idk why I had the room for three days and when I went to the front desk about it they told me well I wasn’t here for that so idk that was there respond they they said I can write your problem down for the text person that came in all in the end I had about 30 to 50 worth of over priced food that I bolt from y’all’s hotel and befor I could even eat or drink it yall would come in and take it from me I was the only one staying in theee so it doesn’t add up

Cons:

The only thing that suck was every day I came back to my room my fridge was cleaned out they thru away my brand new 2 liters and my brand new body armors and my pizzas for two days idk why I had the room for three days and when I went to the front desk about it they told me well I wasn’t here for that so idk that was there respond they they said I can write your problem down for the text person that came in all in the end I had about 30 to 50 worth of over priced food that I bolt from y’all’s hotel and befor I could even eat or drink it yall would come in and take it from me I was the only one staying in theee so it doesn’t add up

2026-08-21 • via Nuitee
C
Crystal • solo_traveller • us
10
Will return
Pros:

Breakfast

Cons:

Everything was good

2026-08-21 • via Nuitee