Comfort Suites Innsbrook - Short Pump

This was easily one of the worst hotel experiences I’ve ever had. We found multiple cockroaches in our room, including baby ones on the sink and a full-grown roach crawling in the hallway. Because the room was non-refundable we weren’t even able to get our money back.

The room itself was filthy: the couch was badly stained, and the pool was so overheated it felt like a giant hot tub, completely unpleasant. It’s clear this hotel doesn’t maintain basic cleanliness or pest control standards.

We ended up leaving and staying at a Marriott instead, which was spotless and actually cared about guest comfort. Save yourself the headache and stay literally anywhere else.

Crumbs on the floor in the room. A clump of hair in the closet of the room. Smoke smell in all the hallways.

I have lived in the Richmond tri cities area for 40 plus years and moved to the country, for work, about eight years ago. Knowing this as an affluent section of town we were pleased to book a room on such short notice for my upcoming early morning medical procedure.
We arrived that evening and were impressed with the lobby with it's half-curved staircase leading to a 2nd floor dining area. We checked in and made our way to our 4th floor room. Opened the door to a spacious room with dirty mirrors, stained couch, and a carpet that hadn't been vacuumed in a while. I went to the bathroom to take a shower and spent at least 10 minutes trying to find the hot setting on the shower control,(I'm a retired plumber with over 30 years experience in the building maintenance field) the shower control shouldn't rotate 360 degrees! We settled in and went to sleep.
I woke up and went to the bathroom to wash away the night, and waiting for me on the counter was a nice sized cockroach. Looking around I could see they were in the shower and crawling up the walls. We packed our things and left the room. Reaching the lobby to check-out, there was a bowl with a sign to leave the keycards. I had to enter the "employees only" door to the office to tell the young man with an attitude that I wanted a receipt.
A really hard look should be taken at the management (or lack of) of this property!

Carpets dirty throughout toilet loose , breakfast area seemed clean ,

The room was dirty. It had roaches and the initial room the toilet didn’t work. They moved me to a different one and it was roaches in there too

Breakfast was scarce. Coffee was thick. Don’t bother just go to one of the many restaurants nearby. Room had ants, spiders and other bugs. Mostly in the bathroom. Hotel is in need of a renovation. Peeling paint, stained carpet and black grease looking smears on the bathroom door.

Only had 2 towels for 3 people. Took over 24 hours before we got more. Kept being told housekeeping was doing laundry. Most of the staff sat on the patio smoking. Also door from pool to outdoors had to stay propped open because room keys didn’t work in the doors. Only positives were the breakfasts and was quiet in our room.

This place is so run down- I'd not go be surprised to find out that they charge by the hour.

Roaches and very noisy

The lack of cleanliness in this property was appalling. A brand Hotel chain of this caliber should be ashamed to offer accommodations with these conditions.There was a plumming access panel in the closet that was left open. There was peeling wall paper, dust and dirt covering the bathroom exhaust fan that didnt work, the bathroom door was covered in dirt, the basboards in the bathroom corners were filthy, and the shower stall barely drained leaving rings in the tub. The conditions are well reflected in the attached pictures. I will never recommend a stay in this property.

Room was so dirty, side lamp bulb was flickering, carpet was so dirty, bathroom had a old small shower had, not enough water was coming to take a shower even,
Water was not enough hot to take shower, overall it was so dirty and I had to change hotel immediately and moved in Holiday inn.
Never recommend no one.

Nothing

Lady at desk could hardly be bothered. Phone charger station did not work. No iron in room. Phone did not work. 3 light bulbs were out. There were pubic hairs in my bed. There was a flood in the bathroom. Other than that it was great.

Do not stay here it was dirty with roaches
We didn’t even stay it was so bad

The room is nice.
And big, the bed is very comfortable.The bathroom and room was very clean and it's nice and quiet

Furniture is old and needs to be updated. There were Roaches in the room

The bed was comfortable, but the duvet cover had a couple of decent size holes. There were 2 light bulbs out, only 3 towels, 2 adults in room. Carpet was dirty in room AND inside the main hotel area and staircase. There was either coffee or soda splashed on the wall behind refrigerator.

The hotel had a big sign that said 100% smoke free and the halls and run was full with the smell of smoke. I told the desk clerk and she didn’t seemed to be interested. The first floor and the second floor was Aweful with that smell. The hallway carpets on the first and second floor was filthy. The elevator smelled like smoke. The smell actually got my granddaughter sick after leaving there. The room wasn’t fully clean. The bathroom floor was dirty as well as the tube. I am asking for a full refund.

There are stains everywhere, even just walking up to the room. The room itself was pretty dirty. The toilet was running nonstop when I arrived. There were cockroaches on the walls stains on the walls bathtub with stand and dirty ended up canceling and getting a full refund.

The hotel is definitely not a 3+ star. Room was ok. It had strange smell . Neighbor room people were load. Floor lamp and one of the lights were out of order. Bathroom floor had hair on the floor.