Comfort Inn Birmingham

Very friendly and helpful staff. Room good standard.

Good location, clean, great staff..

Always use this hotel . Drop bags of as we traveled by train. Then visit family who live in John Bright Street.

The property was great for the station what i didn’t like was there was loud music on below but overall i enjoyed my stay.

The property was old and certainly dated.
The staff appeared to be just filling in time to get paid. The button on the toilet cistern stuck and when i reported it the reply was tomorrow or tonight i said we would have a toilet for the night so he came and spent at least 15 minutes to fix it. The first room they showed us was extremely poor and we refused it and took another room. The bed was terrible. The photos of the place may not be forged but certainly enhanced. WILL NOT BE BACK

The hotel was clean and comfortable. On a stiflingly hot night, air conditioning would have been lovely. But I managed to open a couple of windows. It was great to be able to make tea and I especially valued having a Bible in the drawer - lovely friendly touch and I opened it at random and found it calming to sit there reading a Psalm!

Title says it all

Noisy outside, but that is out of your control! Great stay, will use again! Thank you.

This hotel’s only redeeming feature is its proximity to Birmingham New Street Station. It’s not been invested in for years. Smells like a care home, is noisy and lumpy pillows. If you can sleep anywhere and don’t care for comfort it’s for you. But if you have any more time to walk I would advise avoiding this place. Feels like a hostel.

Noisy. Horrible.

The upstairs guest were VERY noisy, it sounded as if they were jumping and falling on the ground at times. The walls and ceilings were paper thin and you could here other guests sneeze and phone alarms going off.

It was also very hot in the rooms with no fan or air con, so sleeping here was extremely difficult.

Checked in and asked if possible to have a double bed instead he said he only had 5 rooms left and couldn't move me this was at 10pm. I went up to the room and it was hot I could barely open the windows and the TV didn't work there were stains all over the floor. And a disgusting stench that smelled like cockroaches coming from the drains so I called downstairs and he came up I told him I wasn't about to walk on that floor with my bare feet and the smell was awful he said that the rooms are cleaned everyday fixed the TV and left. I suffered all night holding my breath every time I went to pee in the night. I complained to the lady on reception the next day and she gave me an email address. I had to go to the wetherspoons across the street to brush my teeth and have a sponge bath. Disgusting furniture in disrepair, walls gashes all over, hair on the sheet. If I wasn't so exhausted would have put up an argument but he was only one there.

Very convenient for New Street Station with one of the entrances opposite. Very clean, quirky with a bit of character thrown in. The big plus for me was opening the wooden sash windows for fresh air. It will be noisy if you’re street facing (take earplugs), it’s a city centre location after all. Breakfast available in the station opposite, tea and coffee in room.

Great location so close to New st station

Bed uncomfortable

The bed was so uncomfortable didnt get a good nights sleep

Hotel was very 'tired' - also, a small stain on the bedsheet, only one soft pillow and the bathroom basin was badly chipped. The whole establishment looked to be in need of a full refurbishment.

Mattress in need of replacement. Uneven and uncomfortable.

Elevator out of service for departure, had to drag suitcases down 3 flights.

Not easily accessible from train station with wheeled luggage.

It was cen5ral and near for my purpose.

From Maj and all receptionist, bar staff, Jodie & Ann, the cleaners you couldn't find nicer people, they all go above and beyond their duties to make you feel welcome and comfortable, Rooms were cleaned everyday, room facilities were fine, the hotel and Bar are situated on Station street, next to New Street station, great location. The bar (Station Bar) prices are ridiculously cheap, Coors £3 a pint, Carling £3.85, Disabled parking literally 50 yards away in Dudley street car park (unlimited stay) free.
Maj you have a great team behind you, keep up the good work, see you all soon 👍