Quality Inn & Suites Olde Town

Hotels
•
Quality Inn
6.8 (544 reviews)
347 Effingham Street , Portsmouth , US
+1 757-397-7788

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly/helpful staff (front desk, breakfast, housekeeping)
Good complimentary breakfast
Very competitive price/value
Convenient location near ferry and stadium
Rooms with working fridge and microwave
Cons:
Cleanliness issues: stains, rust, brown water and odors
Flooding and water intrusion during heavy rain; staff response inadequate
Room condition problems: worn beds/pillows, old fixtures, torn handicap seat
Noise disturbances (kids running late at night)
Lost-item handling reported as poor

Categories

Cleanliness
4.5
Multiple guests reported stains on bedding/comforter, rust and brown water in showers, lingering odors and general decline in presentation; cleanliness is a clear negative.
Service
7.8
Service is mixed but leaning positive: several mentions of friendly, helpful front-desk and breakfast staff and quick housekeeping responses, though some evening staff were unaccommodating and staff did not adequately address flooding or a lost ring.
Location
7.2
Convenient to the ferry, Harbor Park/Tides stadium and near Starbucks—good for location—but some guests felt the exterior/parking area was unsafe or occupied by panhandlers, lowering the score slightly.
Room Quality
5
Rooms show wear: old toilet seats, torn handicap seat, soft/overused beds and flat pillows, occasional stains and warm check-in rooms; some rooms had functioning fridges/microwaves but overall room quality is below expectation.
Amenities
6.5
Basic amenities such as breakfast, a working fridge and microwave were noted positively, but issues included no open-window access, AC unit leakage during heavy rain and parking problems during flooding.
Value for Money
8.5
Multiple guests cited substantially lower rates than nearby hotels and good value for the price paid, despite some trade-offs in condition and service.
Food and Beverage
8.1
Breakfast and the breakfast staff received consistent praise (friendly, professional and helpful), making food & beverage a relative strength.
Overall Experience
6.8
Overall sentiment is mixed: some guests would stay again because of price and helpful staff, while others would not due to cleanliness, safety concerns, flooding and room-condition issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Convenient Location in Olde Towne Historic District
Located off Interstate 264, Quality Inn Olde Town is the ideal choice in Portsmouth, VA for both leisure and business travelers.

Well-Appointed Guest Rooms and Suites
Featuring microwaves, refrigerators, and free HBO, our rooms ensure a comfortable stay. Upgrade to a suite with a full kitchen and whirlpool bathtub for added luxury.

Full-Service Amenities and Attractions
Enjoy free high-speed internet, a hot breakfast, and access to our exercise room and outdoor pool. Explore nearby attractions like the Norfolk Naval Shipyard and Virginia Sports Hall of Fame.

Ready to experience comfort and convenience at Quality Inn Olde Town? Book your stay now for a memorable Portsmouth getaway!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHF

Location

Guest Reviews

6.8
Based on 544 reviews
Cleanliness: 4.5
Service: 7.8
Location: 7.2
Room Quality: 5
Amenities: 6.5
Value for Money: 8.5
Food and Beverage: 8.1
Overall Experience: 6.8
A
Arden • couple • us
10
Beside the kids running around late at night the hotel was great
Pros:

Everything

Cons:

Just had kids running around above my room

2026-10-24 • via Nuitee
I
Inman • solo_traveller • us
4
Pros:

Breakfast. Room size, cleanliness.I'll

Cons:

The tall, blonde, young staff Mgr. Was very helpful, nice, and very professional at this job. The rest of⁸ the staff, FRONT DESK, MGR., ASST. MGRMN

2026-10-23 • via Nuitee
M
Melissa • extended_group • us
7
2026-10-20 • via Nuitee
K
Krystal • couple • us
8
2026-10-17 • via Nuitee
P
Patrice • solo_traveller • us
5
2026-10-09 • via Nuitee
A
ariel • solo_traveller • es
10
2026-10-09 • via Nuitee
J
Julia • solo_traveller • us
10
2026-10-08 • via Nuitee
J
Jonathan • solo_traveller • us
10
2026-10-07 • via Nuitee
M
Maria • couple • us
10
2026-09-18 • via Nuitee
K
Keith • couple • us
10
2026-09-14 • via Nuitee
M
McCamey • couple • us
3
2026-09-12 • via Nuitee
V
Veronica • couple • us
10
2026-09-08 • via Nuitee
D
Darlene • couple • us
8
Friendly staff
Pros:

Quiet

2026-09-04 • via Nuitee
B
brooks • couple • us
4
2026-09-02 • via Nuitee
V
Vernon • solo_traveller • us
5
Cons:

I left my wedding ring and I called about it and they said they didn't find it...

2026-08-28 • via Nuitee
K
Kathleen • couple • us
5
Pros:

The staff were friendly and nice, including housekeeping. Close to free ferry to Harbor Park, Tides baseball park.

It was 1/2 the price of the other hotels in the area which is why I chose it.

If you like Starbucks, there is one right next to the hotel.

Cons:

There was a terrible rain/lighting and thunder storm with 2-4" of rain in a few hours and there was regional flooding. Rain came in under the window of my hotel room on top of AC unit. When I told hotel staff, they noted my concern but didn't do anything. I used hotel towels to mop it up. The lobby leaked from the rain. The road in front of the hotel flooded. Cars were stranded in roadway. Many cars in hotel parking lot had water up to the door. There were few spots to park outside of flooding area. Some of the spots that flooded had warning signs that the spot might flood. The next morning all the flooding was gone. A pan handlers was in the parking lot of the hotel. It's certainly not the hotel's fault that there was flooding or a huge rainstorm. There really wasn't anywhere for the water to go.

2026-08-27 • via Nuitee
M
McClurkin • couple • us
9
2026-08-22 • via Nuitee
J
Jamie • solo_traveller • us
5
2026-08-22 • via Nuitee
J
Jacob • couple • us
7
2026-08-21 • via Nuitee
B
Brittany • couple • us
1
2026-08-18 • via Nuitee