Quality Inn & Suites Olde Town

Hotels
Quality Inn
6.8 (707 reviews)
347 Effingham Street , Portsmouth , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Great location
Good breakfast options
Cons:
Cleanliness issues in rooms
Noise disturbances
Poor room quality
Rude front desk staff in some instances

Categories

Cleanliness
5.76
Several reviews mentioned cleanliness issues, such as rooms not being completely clean and the bathroom lacking a shower curtain.
Service
7.73
Overall service was rated positively, with mentions of friendly staff, though there were complaints about the front desk handling situations.
Location
8.27
The location was frequently praised for being convenient and close to attractions.
Room Quality
5.22
Several complaints were made about the quality of rooms, including outdated facilities and noise issues.
Amenities
7.25
Amenities such as breakfast were mentioned positively, though there were some complaints about the need for additional options.
Value for Money
6.21
Value was seen as average, with some guests feeling the price was too high for the quality received.
Food and Beverage
7.26
Breakfast was rated positively, with no major complaints noted.
Overall Experience
6.73
Mixed feelings about the overall experience with some strong positives and notable negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:21

Property Description

Convenient Location in Olde Towne Historic District
Located off Interstate 264, Quality Inn Olde Town is the ideal choice in Portsmouth, VA for both leisure and business travelers.

Well-Appointed Guest Rooms and Suites
Featuring microwaves, refrigerators, and free HBO, our rooms ensure a comfortable stay. Upgrade to a suite with a full kitchen and whirlpool bathtub for added luxury.

Full-Service Amenities and Attractions
Enjoy free high-speed internet, a hot breakfast, and access to our exercise room and outdoor pool. Explore nearby attractions like the Norfolk Naval Shipyard and Virginia Sports Hall of Fame.

Ready to experience comfort and convenience at Quality Inn Olde Town? Book your stay now for a memorable Portsmouth getaway!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHF

Location

Guest Reviews

6.8
Based on 707 reviews
Cleanliness: 5.76
Service: 7.73
Location: 8.27
Room Quality: 5.22
Amenities: 7.25
Value for Money: 6.21
Food and Beverage: 7.26
Overall Experience: 6.73
V
Vernon solo_traveller us
5
Cons:

I left my wedding ring and I called about it and they said they didn't find it...

2026-08-28 via Nuitee
K
Kathleen couple us
5
Pros:

The staff were friendly and nice, including housekeeping. Close to free ferry to Harbor Park, Tides baseball park.

It was 1/2 the price of the other hotels in the area which is why I chose it.

If you like Starbucks, there is one right next to the hotel.

Cons:

There was a terrible rain/lighting and thunder storm with 2-4" of rain in a few hours and there was regional flooding. Rain came in under the window of my hotel room on top of AC unit. When I told hotel staff, they noted my concern but didn't do anything. I used hotel towels to mop it up. The lobby leaked from the rain. The road in front of the hotel flooded. Cars were stranded in roadway. Many cars in hotel parking lot had water up to the door. There were few spots to park outside of flooding area. Some of the spots that flooded had warning signs that the spot might flood. The next morning all the flooding was gone. A pan handlers was in the parking lot of the hotel. It's certainly not the hotel's fault that there was flooding or a huge rainstorm. There really wasn't anywhere for the water to go.

2026-08-27 via Nuitee
J
Jamie solo_traveller us
5
2026-08-22 via Nuitee
M
McClurkin couple us
9
2026-08-22 via Nuitee
J
Jacob couple us
7
2026-08-21 via Nuitee
B
Brittany couple us
1
2026-08-18 via Nuitee
B
Brandee couple us
4
Will not go back
Pros:

It was close to where we needed to be

Cons:

The rooms smelled bad, they had no extra cots

2026-08-16 via Nuitee
L
Lance solo_traveller us
1
Cons:

No access to open windows in room toilet seat old..

2026-08-16 via Nuitee
F
Frankie solo_traveller us
8
2026-08-15 via Nuitee
K
Kimberly couple us
5
2026-08-14 via Nuitee
T
Tamarick solo_traveller us
10
2026-08-14 via Nuitee
E
ElwoodZz Business Syracuse, Finger Lakes, New York
6
Not the worst place I've stayed at!
Pros:

This hotel wasn't terrible. The room was decent and clean, the bathroom had good water pressure and everything flushed and drained as it should. My low review comes from the bed and the pillows. While there were 6 pillows when I arrived, they were small and flat. First night wasn't terrible, but woke up the next morning with a pinch in my back. I didn't do anything at work that would warrant that, so it had to be the bed. The pillows were small and flat making sleeping difficult at times. The bed was soft and well used causing me to sink in and further the pain in my back.

Overall, IF I had to stay here again, I would. I would ask for more pillows or stop and buy one as a throw away.

2026-08-11 via Tripadvisor
P
Phillips solo_traveller us
8
Pros:

The staff were incredible and responded to all of our requests (new sheets after a child spilled. A few muffins when we were late for breakfast) they were incredible and kind.

Cons:

The flooding was hazardous.

2026-08-07 via Nuitee
P
Powell solo_traveller us
7
Good value for same day reservation
Pros:

The best part were the front desk lady and the breakfast room lady were very professional. The room was good with a working fridge and microwave.

Cons:

Lines down the TV, but not bad enough to request a replacement, and a few stains on one bed cover. None of this was a show stopper for me.

2026-08-06 via Nuitee
9
957nathanielt NONE
2
Will Never stay here again
Pros:

The hotel has declined in presentation after being acquired by a new owner. The evening staff was unaccommodating with an unwelcoming demeanor. The comforter had brown stains, the handicap seat was torn/shredded, there were rust stains on the shower wall and handicap seat, brown water sitting at the bottom of the shower, and the room was very warm at check-in. The outside of the hotel was always occupied by people that looked homeless and I was not comfortable walking with my daughter. The ONLY saving grace was the morning breakfast staff person... Ms. Neffy. Her smile was welcoming and she asked on a continual basis if I needed anything. I regret spending as much money as I did and could have stayed at a lesser graded hotel and felt safer and would have been accommodated with my request.

2026-08-05 via Tripadvisor
K
keeyyy couple us
7
A comfortable stay but had its downfalls as well I will be back for another vacation
Pros:

The area was a good area for food and things and the pillows were phenomenal ! Housekeeping was excellent every-time we asked for something they gave it to us right away with no problem !

Cons:

The pool wasn’t open but online it said it was. The lady at the front desk was rude and the rooms with the kitchen had nothing to cook with nor any silverware (did not say that before booking). The stove was also dirty and the tub had hair in it when we arrived and there was also someones old contact on the bathroom floor.

2026-08-02 via Nuitee
J
Joyner solo_traveller us
9
2026-08-02 via Nuitee
D
Darnella couple us
9
2026-07-24 via Nuitee
F
Fee solo_traveller us
8
2026-07-24 via Nuitee
C
Catl solo_traveller us
9
2026-07-19 via Nuitee