Quality Inn Columbia I-65

Hotels
•
Quality Inn
6.1 (296 reviews)
1544 Bear Creek Pike , Columbia , US
+1 803-708-3357

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Convenient location (near freeway/close to attractions)
Several mentions of friendly/front-desk staff (e.g., Leslie)
Reasonable price mentioned by some reviewers
Comfortable beds noted in a few reviews
Cons:
Frequent reports of dirty rooms, mold, stained towels and bedding
Broken or unsafe fixtures (elevator, door locks, ceiling issues)
Poor breakfast/terrible coffee; pool and gym reported unacceptable
Billing issues (charged twice reported) and inconsistent service resolution

Categories

Cleanliness
4
Repeated reports of dirty rooms, mold on walls, stained towels and bedding, sticky/dirty bathroom floors and generally poor housekeeping.
Service
8
Multiple reviewers called staff friendly (Leslie named); however service was inconsistent (attitude from some staff, slow/difficult resolution of billing). Generally helpful front-desk presence reported.
Location
9
Frequently noted as convenient — close to the freeway/expressway and local sites; location repeatedly cited as a main positive.
Room Quality
4.5
Rooms reported with mold, water damage/ceiling issues, stained quilts and worn linens; some reviewers described humid, poorly maintained rooms and uncomfortable beds.
Amenities
5
Several amenities reported broken or unacceptable (coffee machine, pool, exercise area); lack of elevator noted repeatedly, but basic amenities exist.
Value for Money
7
Mixed signals: some cited reasonable price and convenience, while others felt pricing was inflated during events. Overall perceived value leans positive despite maintenance issues.
Food and Beverage
4.5
Breakfast and coffee received multiple negative comments (terrible coffee, unacceptable breakfast offerings).
Overall Experience
6.8
Overall mixed-to-negative experience driven by cleanliness and maintenance problems; location and some friendly staff prevented it from being uniformly poor for every stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:08

Property Description

Convenient Location and Nearby Attractions

The Comfort Inn hotel is ideally situated minutes away from the Columbia Mall and local businesses, making it a perfect choice for both leisure and business travelers. Explore nearby historic sites like the Battle of Franklin Civil War site and enjoy the proximity to various dining options and entertainment venues.

Full-Service Amenities

Indulge in complimentary perks such as free hot breakfast, high-speed Internet access, and access to the indoor heated pool and exercise room. Business travelers will appreciate the on-site copy and fax services, while all guests can enjoy the convenience of in-room microwaves, refrigerators, and cable television with free HBO.

Safety and Comfort

Experience a worry-free stay with safety features like interior corridors, parking lot security cameras, and a 100 percent smoke-free environment. Whether you're traveling solo or with family, the Comfort Inn in Columbia, TN ensures a comfortable and secure retreat.

Book your stay at Comfort Inn today for a relaxing and enjoyable experience in Columbia, TN.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Location

Guest Reviews

6.1
Based on 296 reviews
Cleanliness: 4
Service: 8
Location: 9
Room Quality: 4.5
Amenities: 5
Value for Money: 7
Food and Beverage: 4.5
Overall Experience: 6.8
J
John David bellflower • family_with_children • us
8
2026-11-07 • via Nuitee
J
Jamal • family_with_children • us
1
2026-11-05 • via Nuitee
E
Eric • couple • us
4
Poorly maintained
Pros:

Location

Cons:

Common bathroom and gym were very dirty. Coffee was terrible.

2026-10-26 • via Nuitee
B
Barb • couple • ca
1
2026-10-24 • via Nuitee
V
Vayrhenia • couple • us
1
2026-10-23 • via Nuitee
W
William • couple • us
8
Adequate
Pros:

N/A

Cons:

No opinion.

2026-10-17 • via Nuitee
C
Chelsea • solo_traveller • us
9
2026-10-09 • via Nuitee
N
Neil-Sandy • couple • us
7
We would definitely stay again but hope they replace some of the towels
Pros:

Reasonable price…great location…friendly staff

Cons:

The bath towels were very stained! Yuck!

2026-10-08 • via Nuitee
E
Evelyn • couple • us
1
If I could have gotten a refund and left I would have.
Pros:

Conveniently located by expressway

Cons:

There was mold in the room, ceiling was falling down, smelled damp and moldy. Carpet in hallway was wet the whole time. The towels and washclothes were washed but they were stained and looked old. Sheets on beds where all wrinkled like either the had been slept in or left in the dryer and not folded. The humidity in the rooms was awful. Pool and exercise area unacceptable. Breakfast was unacceptable.

2026-09-16 • via Nuitee
T
Tommy • solo_traveller • us
3
Never stay at quality hotels again.
Pros:

Nothing, it was horrible experience.

Cons:

Start to finish, I'll never book this chain again and I'm in the process of telling everyone I know.

2026-09-10 • via Nuitee
K
Katherine • family_with_children • us
1
Absolutely unexceptionable. Someone needs to report them.
Pros:

Very little choice, coffee machine broken

Cons:

The security lock on door didn’t work, phone didn’t work, mold on walls & bathroom, plug in tub would not work & water kept running. Floors were sticky & bathroom floors were very dirty. Had to go get towels & they appeared well worn.

2026-09-08 • via Nuitee
D
Darien • couple • us
1
2026-09-08 • via Nuitee
C
Courtney • solo_traveller • us
8
2026-08-19 • via Nuitee
A
Anthony • extended_group • us
4
2026-08-17 • via Nuitee
C
Coulter • solo_traveller • us
7
One night stay was a good night
Pros:

It was conveniently located…

Cons:

No elevator

2026-08-13 • via Nuitee
D
Dylan • couple • us
5
2026-08-06 • via Nuitee
R
Ron • couple • us
1
This motel…. Was very Gross, filthy and ghetto!
Pros:

It was convenient off of the freeway.

Cons:

Just start their elevator was broken so we had to climb the steps we got into our room. Our bathroom was never cleaned, and there were dirty towel hanging on the shower curtain. There was Harold over the bathroom. The floors were filthy in general. The bed quilt has stained all over it. They had throw pillows for pillows for your head. It just was a dirty, nasty hotel. It was a very dirty hotel, including the locks on the doors were not safe. The lock for the inside that you slide was broken. If I was alone, I would not have stayed there. We stayed there a total of five hours and we left just because of safety and hygiene concerns alone.
We were charged twice ! And had to call multiple times to have it fixed.

Leslie at the front desk was kind. But when we left the man at the desk was very questionable! He also gave us an attitude when I dropped the key card at the desk at 4am!

2026-07-13 • via Nuitee
F
Frankie • couple • us
8
Cons:

Breakfast

2026-07-08 • via Nuitee
C
Craig • solo_traveller • us
10
2026-07-06 • via Nuitee
H
Hammers • solo_traveller • us
5
2026-07-06 • via Nuitee