Comfort Inn Ottawa West Kanata

Hotels
Comfort Inn
8.4 (237 reviews)
222 Hearst Way, Ottawa, Ontario, K2L3A2 , Ottawa , CA

Pets allowed

Facilities

Free breakfast
Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Wheelchair accessible
Fitness facilities
Conference space
Television in common areas
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Convenient amenities
Cons:
Cleanliness issues
Comfort of beds
Breakfast supply problems

Categories

Cleanliness
6.48
Several reviews mention cleanliness issues, particularly with hairs in the bathroom.
Service
9.45
Consistently noted as friendly and efficient in multiple reviews.
Location
9.49
Good proximity to shops and restaurants, enhancing guest convenience.
Room Quality
7.44
Some complaints about bed comfort and room conditions.
Amenities
8.47
Basic amenities provided, breakfast included, but some dissatisfaction noted.
Value for Money
8.43
Price point considered high by some for the quality received.
Food and Beverage
8.48
Breakfast described as decent but occasionally running out of items.
Overall Experience
8.95
Reviewers generally had a pleasant stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:50

Property Description

Experience the perfect blend of comfort and convenience at Comfort Inn Ottawa West Kanata, your ideal getaway in the heart of Ottawa.

Recreational Opportunities
Unwind and stay active with our state-of-the-art fitness center, ensuring you can keep up with your workout routine even while away from home.

Complimentary Breakfast
Start your day right with our complimentary buffet breakfast served daily, featuring delicious options that cater to all tastes, from 6:30 AM on weekdays to 7:00 AM on weekends.

Versatile Event Spaces
Planning a meeting or event? Our hotel offers well-equipped conference and meeting spaces, perfect for hosting gatherings of any size, supported by our dedicated concierge services.

Book your stay today and enjoy a unique experience at Comfort Inn Ottawa West Kanata!

Important information:

  • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.4
Based on 237 reviews
Cleanliness: 6.48
Service: 9.45
Location: 9.49
Room Quality: 7.44
Amenities: 8.47
Value for Money: 8.43
Food and Beverage: 8.48
Overall Experience: 8.95
B
Barbara
6
Pros:

I loved that we were able to park right in front of the sliding door to our room. The staff at this property were amazing. The front desk was very welcoming and a super kudo goes to the young lady in the breakfast room that went over and above to help a woman with a walker get her breakfast to take back to her room.

2025-10-12 via Nuitee
A
Angey
10
Pros:

Hot Breakfast a nice bonus!

2025-10-10 via Nuitee
P
Pooja
6
Pros:

The location was great. Breakfast hall was way too congested and cramped up

2025-10-07 via Nuitee
D
Debra
8
Pros:

Room was ok a bit of a musty smell. Need to
Enlarge the breakfast room to avoid line ups and lack of seating

2025-10-05 via Nuitee
C
Christine partner
6
Pros:

Very outdated
Dirty in shower
Just old school
Staff was very nice there
For a plus side
But would not recomend
Or stay here again!

2025-10-05 via Nuitee
D
Deneise
8
Pros:

Room was clean but terrible smell & im assuming it’s the carpet.
Otherwise was good & we like that we had extra towels & facecloths.
Breakfast was also very good. Lots to choose from.

2025-10-05 via Nuitee
M
mary ann
10
Pros:

Our room was ready when we arrived and was very clean. Bed and pillows were very comfortable. Room was a little warm when we arrived no fault to the staff or air conditioning unit outside temps were hitting the hi 20's for the 1st weekend in October. Didnt take long to cool off our room once we put the air on

2025-10-05 via Nuitee
K
Karyn friends
10
Pros:

The rooms were clean, the staff was friendly. Breakfast was good.

2025-10-03 via Nuitee
P
Patricia K
10
Pros:

On all issues, the service was excellent. The breakfast buffet had all the bases covered, and the coffee was very good.

2025-10-01 via Nuitee
R
Roy
10
Pros:

Yes

2025-10-01 via Nuitee
K
keith family
8
Pros:

it was really nice but almost twice the price of the comfort inn in newmarket ontario. but the breakfest was way better

2025-09-29 via Nuitee
D
Deborah family
10
Pros:

Yes plenty of shops

2025-09-28 via Nuitee
C
Corine family
10
Pros:

Love the breakfast . :)

2025-09-23 via Nuitee
M
Mishari
2
Pros:

The carpet is sticky cleaning two from 10

2025-09-22 via Nuitee
P
Patricia friends
8
Pros:

Bus service to the ctc

2025-09-22 via Nuitee
R
Richard
8
Return Guest
Pros:

Great hotel, nothing fancy but nice bed , hot water, great breakfast and friendly staff. Close to a great restaurant (Tommy's Dining Lounge) and a grocery store within walking distance.

2025-09-21 via Nuitee
J
Janet family
10
Pros:

Our stay was very pleasant. The hotel is very clean and the staff are friendly and helpful. Always nice to have a buffet breakfast available. We would stay again

2025-09-20 via Nuitee
K
Kelly family_with_children
8
Pros:

Clean, basic, friendly staff, easy check in/out.

2025-09-20 via Nuitee
T
Trecia
4
Pubes everywhere
Pros:

The room itself was adequate. The bed was comfortable, the pillows were soft. The bathroom was a different thing all together. Not only were there hairs all over the floor, indictating to us that the floor hadnt been swept OR mopped there were hairs all over the shower. Including pubic hair on the shampoo dispenser. I clean houses for a living and i would never leave a clients house like that and expect to be paid. I am not a compainer and did not bring this up to thd front desk, but they sent me a review request so im saying it now. I paid over $200 for a room that had hair all over the bathroom, i now wish i had taken a picture

2025-09-19 via Nuitee
S
Sherri
10
Pros:

Very clean

2025-09-19 via Nuitee