Comfort Inn Ottawa West Kanata

Hotels
•
Comfort Inn
7.7 (809 reviews)
222 Hearst Way, Ottawa, Ontario, K2L3A2 , Ottawa , CA
1-613-592-2200

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Pets allowed

Facilities

Fitness facilities
Conference space
Television in common areas
Free breakfast
Multilingual staff
Smoke-free property
Wheelchair accessible parking
24-hour business center
RV, bus, truck parking
Free self parking
See all facilities

Review Highlights

Pros:
Friendly, helpful staff and smooth check-in/check-out
Comfortable beds and generally clean, spacious rooms
Convenient location (close to Canadian Tire Center) with private parking
Breakfast variety and freshness mentioned positively by several guests
Cons:
Intermittent breakfast problems (shortages, messy serving area, guests missed included breakfast)
At least one report of a dirty room and poor housekeeping practices
No elevator (several mentions) and no on-site pool/hot tub for some guests
Value concerns: price increases for events/long weekends and perception of being overpriced
Weak coffee and occasional low water pressure; missing in-room items (coffee carafe)
Parking can be difficult on concert/event nights; smokers congregating by entrances

Categories

Cleanliness
6.5
Mixed reports: several reviews describe clean, spacious rooms and daily towel service, but at least one strong negative report of a dirty room (dust, food under bed) and towels left on the floor during housekeeping.
Service
8.8
Mostly positive: multiple mentions of friendly, helpful and patient front-desk staff and smooth check-in/check-out; one report of unhelpful/unwelcoming staff in a negative review but overall service sentiment is strong.
Location
8.6
Generally praised for convenience and proximity to local venues (Canadian Tire Center) and private parking access; occasional comments about limited parking on event nights.
Room Quality
8
Rooms frequently described as comfortable and clean with good beds; some minor issues reported such as low water pressure and a missing coffee carafe in one room.
Amenities
7.2
Basic amenities present but limited: complimentary breakfast available for many guests, free access to a nearby pool noted by one guest; several guests noted no on-site pool/hot tub and multiple mentions of no elevator.
Value for Money
7.4
Mixed: some guests note good cleanliness and friendly staff relative to price, while others report price increases (holiday/long weekend) or feeling the room was overpriced for the quality received.
Food and Beverage
7
Mixed breakfast feedback: several guests praised breakfast variety and freshness, but there are notable complaints about insufficient food/shortages, messy/unclean breakfast area at times, and weak coffee.
Overall Experience
8.1
Overall positive stays for many guests due to helpful staff, clean rooms and convenient location, tempered by intermittent issues with breakfast availability, occasional cleanliness lapses and value concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-28 22:39

Property Description

Luxurious Amenities and Services
Enjoy a complimentary buffet breakfast, stay connected with free Wi-Fi, and make use of the fitness center and concierge services during your stay.

Convenient Location
Located in Ottawa's Kanata area, our hotel offers easy access to popular attractions including Kanata Centrum Shopping Centre and Canadian Tire Centre.

Comfortable Accommodations
Relax in one of our 146 individually decorated guestrooms, each featuring modern amenities such as microwaves, LCD TVs, and premium bedding.

Book now for an unforgettable stay at the environmentally-friendly Comfort Inn Ottawa West Kanata, where luxury and convenience meet.

Important information:

  • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

7.7
Based on 809 reviews
Cleanliness: 6.5
Service: 8.8
Location: 8.6
Room Quality: 8
Amenities: 7.2
Value for Money: 7.4
Food and Beverage: 7
Overall Experience: 8.1
D
Daniel • solo_traveller • ca
8
2026-10-23 • via Nuitee
B
Blaise • couple • ca
8
Pros:

Breakfast was good. There was no shortage of food.

2026-10-17 • via Nuitee
M
Michel • couple • ca
7
2026-10-15 • via Nuitee
W
William • couple • ca
9
2026-10-13 • via Nuitee
M
Mingwei • couple • ca
10
2026-10-12 • via Nuitee
V
Verena • family_with_children • ca
5
No breakfast available even though it was "included ". No value for the money.
Pros:

The beds were comfortable and the room was clean. Check-in and check-out were quick and easy.

Cons:

The four of us that stayed here did not get the breakfast incuded because there wasn't food available when we came down for breakfast at 8am. The tables were littered with dishes and not one table was cleaned off or wiped down. Unfortunately, we had to leave the hotel and pay for breakfast. We notified the front desk clerk; he apologized, however, no action was taken. We wished we had taken photos of the breakfast area but at this point we were disappointed and wished to leave.
For the price of hotel rooms nowadays, no matter where you stay, you should get what you paid for/what is complementary according to the hotel. Staffing should reflect the number of guests.

2026-10-12 • via Nuitee
M
MaryLynn • solo_traveller • ca
10
Pros:

As expected, comfortable and clean

Cons:

Price increase for the long weekend.
Reason for visiting was a funeral not social or fun yet still had to pay above reasonable cost.

2026-10-12 • via Nuitee
F
Francya • family_with_children • fr
1
Pros:

Rien

Cons:

Chambre sale, poussière partout et sur le sol, restes de nourriture sous le lit. On a toussé dès l'arrivée. Serviettes propres posées par terre dans le couloir pendant le ménage des chambres. Petit déjeuner insuffisant dans une salle minuscule. Personnel peu accueillant. 167 € la nuit, 2e étage sans ascenseur, avec un bébé, trop cher pour la qualité.

2026-10-12 • via Nuitee
J
Julian • solo_traveller • ca
5
2026-10-12 • via Nuitee
S
Sébastien • couple • ca
1
2026-10-12 • via Nuitee
L
Lotter • solo_traveller • ca
9
Pros:

Price, access, comfort

2026-10-12 • via Nuitee
J
John • couple • ca
9
Good
Pros:

Breakfast had variety, room was clean and spacious, bed was comfortable.

2026-10-10 • via Nuitee
V
viator • couple • ca
7
2026-09-19 • via Nuitee
J
John • solo_traveller • ca
9
2026-09-19 • via Nuitee
A
Angélique • solo_traveller • fr
9
Pros:

L'emplacement était tres bien. Le personnel tres agreable

2026-09-18 • via Nuitee
C
Cathi • couple • ca
4
2026-09-17 • via Nuitee
C
Carol • couple • ca
9
Pros:

Reception Staff very helpful (and patient)!

Cons:

The coffee carafe in our room was missing.

2026-09-17 • via Nuitee
M
Mason • couple • ca
10
2026-09-13 • via Nuitee
L
Lisa • couple • ca
10
Pros:

All good

Cons:

Just need a bit more water pressure in the shower

2026-09-08 • via Nuitee
M
Marco • couple • gb
7
2026-09-07 • via Nuitee