Comfort Suites Omaha East-Council Bluffs

Hotels
Comfort Suites
6.9 (388 reviews)
1801 South 35th Street , Council Bluffs , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Poor service with refunds
Inconvenient location
Issues with amenities

Categories

Cleanliness
7.36
The hotel was clean but had some issues with condition.
Service
8.33
Staff was very friendly and helpful.
Location
5.87
Location was off the path a bit and not very convenient.
Room Quality
6.82
Rooms looked nice, but some had issues (e.g., door latching).
Amenities
6.35
Some amenities were functional, but issues with the hot tub.
Value for Money
6.81
Good price for the room, but some felt it could be better.
Food and Beverage
7.36
Breakfast was good, with some variation on weekends.
Overall Experience
6.33
Overall stay had positives but also significant negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:08

Property Description

Luxurious Amenities
Comfort Suites Omaha East-Council Bluffs boasts an array of luxurious amenities, including an indoor pool, jacuzzi, gym, and business center. Guests can unwind and relax in style during their stay.

Convenient Room Features
Each room at Comfort Suites Council Bluffs is equipped with a microwave and refrigerator, providing guests with added convenience and flexibility during their visit. Stay connected with complimentary Wi-Fi available in all rooms.

Prime Location
Located just a short drive from downtown Omaha, Eppley Airfield, Creighton University, and popular attractions like the Henry Doorly Zoo and Omaha Botanical Gardens, Comfort Suites Omaha East-Council Bluffs offers a prime location for both leisure and business travelers.

Experience comfort and convenience at Comfort Suites Omaha East-Council Bluffs. Book your stay now for a memorable hotel experience.

Important information:

The pool will be closed from 5 December 2017 until 16 December 2017.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OMA

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.9
Based on 388 reviews
Cleanliness: 7.36
Service: 8.33
Location: 5.87
Room Quality: 6.82
Amenities: 6.35
Value for Money: 6.81
Food and Beverage: 7.36
Overall Experience: 6.33
J
John family_with_children us
8
2026-08-24 via Nuitee
C
Cheyli couple us
1
We didn’t get to stay and were told they had no rooms for us.
Cons:

As soon as we got our key card for our room and stepped in the room, there were dead roaches all over the floor. We told the front desk and were offered another room that had 3 times as many roaches. When we told the front desk again, she said that she had no rooms for us and would give us our full refund but we have yet to receive that and now we are not hearing back from anyone about our refund process.

2026-08-12 via Nuitee
R
Riley extended_group us
1
2026-08-08 via Nuitee
C
Cynthia family_with_children us
9
I would stay again probably
Pros:

The property and staff were great. Location was fabulous.

Cons:

The breakfast was look warm to say the least. Everything was barely warm. No towels in pool room. No bedding for sofa sleeper

2026-08-05 via Nuitee
P
Plautz solo_traveller us
3
Dont waste your money
Pros:

Having the big room was great but it needed cleaned badly...

Cons:

Most everything

2026-08-03 via Nuitee
A
Anna family_with_children us
6
Cons:

The room we stayed in clearly had an animal in the room before our stay and there was white dog hair all over the carpet. Unfortunately we had checked in so late in the evening with 2 small children that were beyond tired.

2026-08-02 via Nuitee
R
Refside Gaming couple us
4
It was average at best but, as a 3* hotel you cannot expect 5* service.
Pros:

It was exactly what a 3* hotel was as expected.

Cons:

I had a "DO NOT DISTURB" sign up & housekeeping knocked anyways, price should have been a little cheaper than the price. The pool was inoperable.

2026-07-21 via Nuitee
R
Ricco solo_traveller us
8
Cons:

I belive this was the place where we stayed that other people were very rude. Parked their car smack in front of the entrance and it was very hard to get around it, especially with luggage.
The pool was not available!!!

2026-07-21 via Nuitee
R
Richard solo_traveller us
1
Pros:

Nothing

Cons:

Mold in the bathroom.
Pool was broken.
Staff was not helpful at all.
Didn't say anything about the mold or pool being broken. Gave attitude when asking for a refund

2026-07-18 via Nuitee
S
Samantha solo_traveller us
10
2026-07-10 via Nuitee
T
Tori solo_traveller us
1
2026-07-07 via Nuitee
W
Wanderlust couple us
1
Never again
Pros:

Room was big, liked the location and the hot tub in the room , but the Dead bugs all over the floor, and rude manager were a major deal breaker

Cons:

Cleanliness, manager could have refunded my money right away with no hassles, dead bugs, manager cursing at me

2026-07-07 via Nuitee
M
Mary couple us
8
2026-07-05 via Nuitee
B
Betty family_with_children us
10
Pros:

The location was perfect for the zoo trip.

2026-07-02 via Nuitee
S
Sheila family_with_children us
8
2026-07-02 via Nuitee
T
Tiffany couple us
3
Never again
Cons:

Pool was disgustingly dirty. I didnt get to use it at all. Staff were rude

2026-07-02 via Nuitee
D
Dylan couple us
3
We were there for a few hours before we checked out. It wasn't really a stay.
Pros:

I liked the the location and the size of the room. I enjoyed the jacuzzi as well.

Cons:

I did not like all of the bugs. There were a dozen bugs in the room, both dead and alive. When offering to show the overnight staff pictures, she refused as she already believed us. The manager in the morning was rude and stated that the bugs were normal to have in the rooms. When I requested a refund, the general manager refused and said no due to us staying over night. We left within a few hours of checking in and checked into a different hotel. We left Comfort Inn before midnight so we did not stay overnight regardless of the records he claims. Due to the bug infestation and general manager, we will not return to this location.

2026-06-29 via Nuitee
B
Bonny solo_traveller us
8
2026-06-19 via Nuitee
S
Shawn extended_group us
4
2026-06-17 via Nuitee
H
Horace extended_group us
5
I got some rest.
Pros:

Price

Cons:

They over charged two extra rooms

2026-06-17 via Nuitee