Comfort Suites Omaha East-Council Bluffs

Hotels
•
Comfort Suites
6.9 (341 reviews)
1801 South 35th Street , Council Bluffs , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Poor service with refunds
Inconvenient location
Issues with amenities

Categories

Cleanliness
7.36
The hotel was clean but had some issues with condition.
Service
8.33
Staff was very friendly and helpful.
Location
5.87
Location was off the path a bit and not very convenient.
Room Quality
6.82
Rooms looked nice, but some had issues (e.g., door latching).
Amenities
6.35
Some amenities were functional, but issues with the hot tub.
Value for Money
6.81
Good price for the room, but some felt it could be better.
Food and Beverage
7.36
Breakfast was good, with some variation on weekends.
Overall Experience
6.33
Overall stay had positives but also significant negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:08

Property Description

Luxurious Amenities
Comfort Suites Omaha East-Council Bluffs boasts an array of luxurious amenities, including an indoor pool, jacuzzi, gym, and business center. Guests can unwind and relax in style during their stay.

Convenient Room Features
Each room at Comfort Suites Council Bluffs is equipped with a microwave and refrigerator, providing guests with added convenience and flexibility during their visit. Stay connected with complimentary Wi-Fi available in all rooms.

Prime Location
Located just a short drive from downtown Omaha, Eppley Airfield, Creighton University, and popular attractions like the Henry Doorly Zoo and Omaha Botanical Gardens, Comfort Suites Omaha East-Council Bluffs offers a prime location for both leisure and business travelers.

Experience comfort and convenience at Comfort Suites Omaha East-Council Bluffs. Book your stay now for a memorable hotel experience.

Important information:

The pool will be closed from 5 December 2017 until 16 December 2017.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OMA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.9
Based on 341 reviews
Cleanliness: 7.36
Service: 8.33
Location: 5.87
Room Quality: 6.82
Amenities: 6.35
Value for Money: 6.81
Food and Beverage: 7.36
Overall Experience: 6.33
L
Luke • solo_traveller • us
10
2026-01-23 • via Nuitee
A
Amanda • family_with_children • us
8
Pros:

Breakfast was normal and decent as you would expect. The staff was very friendly.

2026-01-19 • via Nuitee
L
Luke • solo_traveller • us
10
Great price for money all the amenities
Pros:

Location

2026-01-19 • via Nuitee
V
Viols • extended_group • us
10
Hotel accommodations was nice and staff very helpful and friendly.
Pros:

Staff very friendly and helpful. Weekend breakfast was good.....weekday breakfast didn't offer as much but still good. Every staff member was friendly. Atmosphere was pleasant.

Cons:

Handicap bathroom didn't have hand rail near stool....did have in walk in shower but because n wasn't handicap stool should have handicap bar next to stool.

2026-01-19 • via Nuitee
C
Charles • couple • us
8
2026-01-04 • via Nuitee
R
Ronnell • solo_traveller • us
10
Will be the only hotel i stay in from now on! Staff is very friendly and helpful and it’s a quiet!
Pros:

I loved the breakfast and was served on time

Cons:

Everything was perfect

2025-12-21 • via Nuitee
S
Stoney • family_with_children • us
6
Theifs
Pros:

It was quiet.

Cons:

I booked a king suite with a jacuzzi and i was very disappointed. For $222.00 i expected more. Couldnt change the channel on the t.v. the clerk gave me a receipt stating that they wouldnt charge me a deposit but my card shows i was charged and it was not returned

2025-12-09 • via Nuitee
J
Jenna • couple • us
1
Ended up leaving, they refuse to give me a refund.
Pros:

Rooms looked nice.

Cons:

The staff was not willing to work with customers. When i asked for a refund the from desk person told me my refund would be back in 2-3 days and when my refund never came the manager proceeded to yell at me interrupt me and tell me I was lying about the experience I had.

2025-11-28 • via Nuitee
A
Annette • couple • us
10
Perfect and wonderful experience!
Pros:

Updated rooms. Comfy beds. Plenty pillows. Friendly staff at front desk and breakfast server! Hot breakfast.

Cons:

Nothing that did not meet expectations!

2025-11-16 • via Nuitee
S
Scott • couple • us
10
2025-11-15 • via Nuitee
L
Love Leon • extended_group • us
2
I will not be staying again
Pros:

It was clean and the breakfast was great

Cons:

Our door did not latch unless it was forced. The pool area was run down and the hot tub luke warm.The hotel charged my credit card the $100 "hold" for damages and I had to dispute it.

2025-11-03 • via Nuitee
G
Gillis • couple • ca
6
Pros:

The price was good. The rooms were clean and beds were comfie. Breakfast, while not stellar, wasn't bad. The gentleman who helped us the next morning as our key card stopped working, was a very nice guy.

Cons:

The hotel itself was a bit run down but not enough not to stay there again. Location was meh. No restaurants near by

2025-10-31 • via Nuitee
C
Crystal • couple • us
9
2025-10-27 • via Nuitee
Z
Zeman • family_with_children • us
5
Pros:

The room was comfortable for the price. The breakfast and the staff was nice.

Cons:

The hot tub was barely functional. The bathroom door squeaked every time you move the door.

2025-10-18 • via Nuitee
C
Churchill • couple • us
8
As a tired traveler this was a pleasant and economical choice for a night's rest
Pros:

The breakfast was above average as far as cooking and prep, food was fresh and general to the average family, can't please everyone so they please the majority.

Cons:

The location is off the path a bit and seems to be in an older area of the community, as a traveler from out of state it was harder to get to.

2025-10-13 • via Nuitee
D
Doreen • family
8
Pros:

From the check in to check out the staff were all so friendly. They treat you like family guest

2025-10-12 • via Nuitee
M
Miguel angel • family_with_children • us
10
2025-10-10 • via Nuitee
A
Adam
10
Pros:

It was alright but had to ask to get to the pool and hot tub but otherwise it was a good stay

2025-10-08 • via Nuitee
B
Bryant
2
Pros:

None of the fitness equipment worked, the towels were dirty, funky smells, lots of damage to the room, front desk couldn’t give you change for laundry….the showers were 10/10 though.

2025-10-04 • via Nuitee
C
Carolyn • family_with_children
10
Pros:

Staff was very fast and very efficient. The only problem was the TV would not work, but they did try to fix it, they couldn’t at that time. Everything else was Great. And morning Breakfast was wonderful.

2025-10-04 • via Nuitee