Comfort Suites Knoxville Airport

New management just took over a week or two ago and this place needs it. The carpets on the third floor look like somebody left a mud trail down the middle and dropped the rest of the mud in front of the elevator. The second floor isn't much better. I wasn't able to turn off the shower in the morning in the first room I was in, but they were kind enough to move me to a new room.

The people at the front counter are wearing hoodies and skull caps and barely can be understood. The carpets behind the counter look like the result of a flood. Not sure how long ago it was, but it looks like it's been there a while. The breakfast is bare minimum and I mean less than you would find over at a Holiday inn Express or La Quinta next door, etc. I put the oatmeal out they were too lazy to do it themselves. There were problems on the elevators, the washer and dryer were out of service in the laundry facilities - even though I was told they were okay when I called ahead for my 2 week stay. The little guest trays that hold small soap and shampoo samples in the bathrooms were absolutely filthy - and they never got cleaned while I was here.

They changed their service policies in the middle of my stay where they were not servicing the room on a daily basis. You have to call for a daily turnover. Nobody let us know. The next several days, service was requested, but they never cleaned the room or changed the towels. Talked to management but nothing got done.

Our one night stay was good. Its an older hotel but our room was large and comfortable.

The room was nice but with dirty floors. All of the employees we interacted with spoke English as a second language and were difficult to communicate with. They often made jokes and laughed at guest in their native language.

The bathroom needed some repairs and the room had a funky smell

Good Value

Family friendly staff was really nice the whole area was clean

Fine

Staff was always friendly

Clean

Convenient to airport

Property gives the appearance of having seen better days. Shabby carpet in the corridors, shower faucet didn't work and we had to be moved to another room. Beds were fine, no problems. Breakfast was O.K., except the sausages appeared uncooked (Brown & Serve, unbrowned) and the scambled eggs were overcooked. Another guest had to report that the waffle batter was "like water". There at least was an attendant on hand, who I'm sure was doing her best, but clearly didn't know anything about preparing food. Biggest disappointment was that the indoor pool was closed. Had looked forward to that.

Pool out of service and the room wasn't clean. We open the sofa bed and was crumbs in the mattress plus I have to go to the lobby for the sheets and blanket and the guy there with the pants very low.
cleanliness no good at room or hotel.
Is good because is close to the airport.

Upon arrival to the room it had a musty smell. The bedding was stained. The ceiling in the room had been repaired due to a water leak at some point, it wasn't properly repaired and just thrown together. The pool had a closed sign and wasnt available for use.

Transportation

The staff members were very friendly at the hotel which is the only reason I gave the facility more than one star.
The room itself was in terrible condition. The most alarming part of the stay was the blood splatter on the bathroom wall. The bathroom door was very torn up on the inside, it was all quite disturbing. The in-room sprinkler in case of a fire was completely rusted over, I doubt it actually worked.
The hotel shuttle was not running, forcing me to use taxi service to get to the airport. And lastly the pool was closed.
Overall this hotel stay was rather horrible, I will never stay here again and I would advise others to find an alternative.

I read all the reviews after booking.
I almost canceled but decided to rough it out.
Boy!! Nothing could be farther from the truth.
The staff was friendly, the room was impeccable, bathroom was clean and sheets were clean.
Breakfas area clean and good food.
I don't know if I was even at the right Hotel.
Seriously nothing to complain about.

Front desk staff were so nice and friendly!

Friendly and a good breakfast. Room was a bit noisy A/C and mini frig.

Everything was good