Courtyard Cleveland Independence

Hotels
•
Courtyard by Marriott
8.2 (253 reviews)
5051 West Creek Road , Independence , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Lift / Elevator
Facilities for disabled guests
Hot tub/Jacuzzi
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Dirty rooms
High food prices
Lack of amenities

Categories

Cleanliness
7.59
Multiple comments indicated cleanliness issues, specifically regarding room maintenance.
Service
9.56
Overall feedback was positive about the staff, with particular praise for helpfulness and friendliness.
Location
8.6
Convenient for visitors but some noted difficulties without a car.
Room Quality
8.05
Rooms were described as dated and sometimes poorly cleaned, but there were mentions of comfort.
Amenities
8.58
Valuable amenities, but several noted missing or inadequate features like the hot tub.
Value for Money
7.04
Guests felt that certain offerings, like breakfast, were overpriced and the overall stay was not worth the charges.
Food and Beverage
7.09
Limited food options and high prices for poor quality breakfast options.
Overall Experience
9.06
Despite some issues, most guests expressed a willingness to return, indicating overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:42

Property Description

Convenient Location and Modern Amenities

Located near Interstates 480 and 77, Courtyard Cleveland Independence offers comfortable rooms with 27-inch LCD TVs and in-room coffee facilities. The hotel features a 24-hour snack shop, indoor pool, and fitness center for guests to enjoy during their stay.

Dining Options and Market Convenience

Guests can start their day with breakfast at The Bistro and end it with a delicious dinner. The Market is open 24/7, providing a variety of beverages and light snacks for whenever cravings strike.

Relaxing Atmosphere and Free Wi-Fi

Unwind by the lobby fireplace with a complimentary USA Today newspaper or stay connected with free Wi-Fi access throughout the hotel. Whether visiting the Rock and Roll Hall of Fame or Cleveland Browns Stadium, Courtyard Cleveland Independence is the perfect choice for your stay.

Book your stay now and experience comfort and convenience at Courtyard Cleveland Independence!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLE

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 253 reviews
Cleanliness: 7.59
Service: 9.56
Location: 8.6
Room Quality: 8.05
Amenities: 8.58
Value for Money: 7.04
Food and Beverage: 7.09
Overall Experience: 9.06
K
Kacey • solo_traveller • us
5
2026-03-30 • via Nuitee
T
T • family_with_children • us
8
Pros:

warm pool,hot tub worked!

Cons:

breakfast not included

2026-03-29 • via Nuitee
R
Raquel • family_with_children • us
10
Pros:

The cleanliness of the hotel.

Cons:

The hot tub the jets didn't work

2026-03-23 • via Nuitee
M
Melanie • family_with_children • us
4
will not book here again
Pros:

The location. Staff was decent

Cons:

The elevators didn't work most of the time. When we checked in, we weren't advised of check out time.
When I booked, it said there was complimentary breakfast, there was NOT. The bistro looked decent, but too expensive, so we did not eat there.
Overall not the best place I've stayed.

2026-02-23 • via Nuitee
D
Dpeshl • Family • Mount Clemens, Michigan
4
Not clean
Pros:

This location was chosen by the team we were a part of with our travels. The only redeeming quality of our stay was the staff. Every member of staff I encountered was kind, personable and willing to help-especially the cook who hosted our team breakfasts and manned the lobby food counter. He is great at his craft and you can tell.

They were very gracious and accommodating with all of the teams staying there. Having a bunch of little kids and their families can't be easy.

Now the cons to this hotel...

The pool is very, very small. The king with sofa bed rooms just felt odd to me. Aesthetic was just really weird with a goofy layout.

When I made our reservation, I had let the manager know how many people we had (2 adults, 2 kids + 1 infant). I was told there were only king rooms available and that it would accommodate us just fine even with a pack and play. It was extremely tight.
The sofa bed is twin sized. Thankfully 2 of my kids didn't question it and shared without too much complaining.

There is an installed air freshener system in the building (located just above the elevator doors of every floor), the scent of which would've been enough for me to not stay there. Unfortunately I am really sensitive to artificial fragrances and this caused some physical issues for me. The smell was just completely nauseating and overwhelming no matter if I was in the room or lobby.

Our room was not clean. Simple as can be. There was actual poop plastered onto the toilet bowl which was present when we first arrived in the room. Hair in the shower. Some sort of spilled/splattered liquid (possibly coffee) on the nightstand.

I find this kind of hilarious, but they actually put little tip cards with QR codes and the name of housekeeper who cleaned your room. If you're going to leave your name, maybe make sure the room is actually clean.

Also, when we tried to be helpful by separating our recycling and trash (because the room is equipped with dual trash cans for this reason), the housekeeper told us those were just for show-that they throw everything into the same trash.

Lastly, the mini fridge was also dirty. Sticky mess all over the bottom. It was necessary for me to use the mini fridge but unfortunately it was hardly cold and the freezer portion was not functioning.

2026-02-18 • via Tripadvisor
T
Tony • extended_group • us
7
2026-01-20 • via Nuitee
C
Caleb • family_with_children • us
8
2026-01-19 • via Nuitee
R
Rachael • family_with_children • us
6
It was okay
Pros:

I liked the location of the hotel

Cons:

The fire alarms went off multiple times during our stay. The power kept going out. The pool water was hazy

2026-01-19 • via Nuitee
S
Shaffer • couple • us
9
Relaxing stay; would book again if in area.
Pros:

Enjoyed morning coffee on balcony. Bed was very comfortable. Room was clean. Staff pleasant.
Quiet location within 10 miles of downtown Cleveland. AC/DC concert amazing at Huntington Bank Field. Rock and Roll Hall of Fame interesting. Also enjoyed walk on Pier, while downtown.

Cons:

No complimentary breakfast. By 9:45am-no option to buy breakfast-Bistro onsite closed.

No shuttle available to and from downtown Cleveland.

2026-01-19 • via Nuitee
J
Jordan • couple • us
10
2025-12-17 • via Nuitee
H
HDS1 • Couples • Fairfield, Butler County, Ohio
10
A Great Stay
Pros:

My wife and I stayed here for two nights and very impressed. Easy check-in. Quiet stay. Great bed. Nice shower. Well stay here again when we visit relatives in Cleveland.

2025-12-14 • via Tripadvisor
D
David • family_with_children • us
6
2025-11-05 • via Nuitee
D
David • family_with_children • us
9
Pros:

They promptly handled a room situation by offering an upgrade for our stay. It was an amazing experience for my daughters first out of town concert event.

2025-10-25 • via Nuitee
R
Rood • couple • us
8
Pros:

We loved the patio! It would have been better with at least a firepit or a warmer.

Cons:

The hot tub needed better jets and the pool was too cold.

2025-10-22 • via Nuitee
M
Miguel • couple • us
10
Pros:

Cleaning, and respectful hotel employees

Cons:

Only 24 hours in one day

2025-10-13 • via Nuitee
J
Janeen • couple • us
7
2025-10-13 • via Nuitee
J
Jessica
10
Pros:

Everything was great here even the coffee that the gentleman made was delicious. Thank you so much for the stay.

2025-10-12 • via Nuitee
L
Lori • partner
8
Pros:

Location was convenient for our visit to friends in Valley View. Hotel was clean. Bed was comfortable. Room was nice. Will stay again

2025-09-25 • via Nuitee
S
Susan • family
4
Pros:

The room was not cleaned very well.

2025-09-22 • via Nuitee
A
Ashley • family_with_children • us
9
2025-09-18 • via Nuitee