Courtyard Winston-Salem Hanes Mall

Hotels
•
Courtyard by Marriott
8 (425 reviews)
1600 Westbrook Plaza Drive , Winston-Salem , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Convenient location
Cons:
Wi-Fi issues
Cold pool
Breakfast not available on time

Categories

Cleanliness
7.5
Several reviews noted issues with cleanliness, including the need for better couch cleaning and a wet floor rug.
Service
9
Positive comments about the staff behavior indicate high service satisfaction despite some reservation issues.
Location
9
The location received multiple positive remarks for its convenience and accessibility.
Room Quality
8
Rooms were described as clean and comfortable, though some had issues with furniture cleanliness.
Amenities
7.5
Mixed experiences with amenities, such as Wi-Fi issues and a cold pool, decreased the overall rating.
Value for Money
8
Most reviews indicated a fair value for the amenities and service provided at the price point.
Food and Beverage
7
Negative comments about the breakfast availability and quality of coffee impacted the score.
Overall Experience
8
Overall, experiences were generally positive, with several areas for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:28

Property Description

Convenient Location
Situated at the junction of Interstate 40 and Highway 158, Courtyard Winston-Salem Hanes Mall provides easy access for travelers.

Comfortable Accommodations
The air-conditioned rooms boast a cozy ambiance with amenities such as free internet, cable TV, work desk, and coffee/tea facilities.

On-Site Dining and Facilities
Indulge in delicious meals at the Bistro, grab snacks at the 24-hour market, take a dip in the outdoor pool, or unwind in the whirlpool.

Ready to experience a blend of convenience and comfort? Book your stay at Courtyard Winston-Salem Hanes Mall now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: INT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 425 reviews
Cleanliness: 7.5
Service: 9
Location: 9
Room Quality: 8
Amenities: 7.5
Value for Money: 8
Food and Beverage: 7
Overall Experience: 8
R
Robert • family_with_children • us
8
2026-05-30 • via Nuitee
D
David • family_with_children • us
1
Should have just slept in my truck.
Pros:

When i was able to check out and get away from there.

Cons:

I paid for services that were offered online when i made my NON refundable reservation. Once i arrived the pool was not open, the reason, we just havent gotten around to it yet.. No hotub when i asked for a pool and hotub on my internet search. Also, they claimed a free continental breakfast but there was nothing besides a bistro with ridiculous prices. Everything, the staff was dismissive and just shrugged at my complaints like I didnt matter. Never again will I stay at one again. 151 dollars for one night that was not worth it. Also the shower had dort and hair everywhere when I went to take a shower before checking out. Disgusting, and I should have been refunded or at least let me cancel my reservation. When the pool wasn't open.

2026-05-30 • via Nuitee
M
Michelle • couple • us
1
I didn’t appreciate the rudeness and being hung up on by the staff about my money
Pros:

Nothing

Cons:

They took 150 dollars from me besides the 133 that I already paid through booking

2026-05-26 • via Nuitee
L
loni • family_with_children • us
9
2026-05-25 • via Nuitee
L
Lakindra • couple • us
8
Pros:

Clean, very convenient

Cons:

The elevator has an really awful jerk. We took the stairs.

2026-05-19 • via Nuitee
B
Battle • family_with_children • us
4
Pros:

The lounge and foyer area was clean and nice for waiting.

Cons:

The rooms need to be updated. Beds were very low to the floor. Wallpaper and Towel Rack Needs Updating and adjusting.

2026-05-14 • via Nuitee
R
Ronnie • solo_traveller • us
10
Peaceful
Pros:

N/A

2026-05-12 • via Nuitee
C
Carolina • solo_traveller • us
10
Pros:

Friendly staff and great late checkout!

2026-05-11 • via Nuitee
F
friant • solo_traveller • us
10
Pros:

It was nice clean. In great location to everything didn't have to travel to far

2026-05-11 • via Nuitee
L
LaShonda • extended_group • us
7
2026-05-11 • via Nuitee
I
Isaiah • couple • us
10
2026-05-11 • via Nuitee
E
Eric • family_with_children • us
10
2026-05-09 • via Nuitee
I
Isabella • solo_traveller • us
9
i felt comfortable during my stay
Pros:

the property was very beautiful, the staff were very friendly checking me in

Cons:

when i first arrived it was hot in the lobby, but i think they were working on getting the air conditioning fixed. that was the only place that was warm

2026-05-06 • via Nuitee
J
Janet • couple • us
9
2026-05-06 • via Nuitee
J
Jamika • couple • us
10
Pros:

Very clean

Cons:

Very clean and nice staff

2026-05-05 • via Nuitee
B
Brittany • couple • us
10
2026-05-04 • via Nuitee
H
Hall • couple • us
10
10/10
Pros:

Both the outside and the rooms were beautiful.

2026-05-04 • via Nuitee
T
Tatum • extended_group • us
3
2026-04-28 • via Nuitee
J
Jordan • couple • us
8
2026-04-24 • via Nuitee
J
James • family_with_children • us
9
Pros:

Very friendly staff

Cons:

Seems a little dated

2026-04-23 • via Nuitee