Hotel Preston by IHG

The hospitality was nothing shy of AMAZING! As my Mom and myself were in town due to family being in the hospital. The staff was absolutely fantastic. When your going through trauma and have to be away from you, you just desire something like feels like “home” in a sense. Our stay has been everything but home. Dan (owner), Devin (front desk/ hospitality) Mrs. Karen (front desk, hospitality evening) CJ (chef), And Will (server) were so very kind and generous. A little kindness goes a very long way during hard times in life. The facility is nice and everything you need. They have a courtyard in the middle and the little patio areas are everything. Especially for a fresh breeze after a long day at the hospital. I, 1000/10 recommend this property for business or leisure.

Didn’t eat any breakfast.

The lady at the front desk was so sweet and she was kind.

Nothing

Todo

Good location and clean rooms and friendly staff.

Nothing it was dirty and nasty didn’t complete my stay

I didn’t get a chance to see nothing because they doesn’t let locals stay at their hotels

Tv service was excellent lining was very clean

Very nicely decorated, was clean, bed was comfortable, staff was nice and helpful

This has to be the absolute worst Marriott property I have ever stayed at. The carpet was filthy, and the entire room reeked of mildew. It was so unbearable that I had to go out and purchase Lysol just to make it livable for one night.

As a Platinum Elite member, I requested a simple bottle of water—something that has always been provided at other Marriott properties. The clerk not only told me they don’t give out water, but then followed up by saying they didn’t have any anyway. Either way, I was left without water, which is unacceptable.

To make matters worse, the front desk clerk was glued to her cell phone during check-in. I felt like I was inconveniencing her by simply asking to be checked in. That level of customer service is appalling.

This property does not meet Marriott’s standards and frankly should be stripped of the Marriott name. I have plenty of pictures to prove how filthy the room was, and I will be sharing them. Travelers beware—stay anywhere else but here.

The price not worth the area

Went to my room after checking in the maintenance person was in my room, first said needed to take a pee. Then he realized that was not a good answer and said he was doing some general maintenance. He was clearly caught off guard. Later that day someone else had key to my room and unlocked the door. That person left and said they would resolve the problem with the front desk. Additional, bed is not overly comfortable and the facility is old and needs updated. I would not recommend this hotel.

From the moment I walked into the lobby I knew I stepped back and down instead of stepping up and forward. The hallway carpets are dirty, the wall in bedroom needs painting and the bath tup needs to be replaced. The hotel is in sad shape. I will not be back.