Hotel Preston by IHG

Hotels
•
Courtyard by Marriott
7 (282 reviews)
5555 Carmichael Road, Suite A , Montgomery , us

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Clean lobby
Comfortable bed
Cons:
Dirty carpets
Poor customer service

Categories

Cleanliness
4.25
Multiple reviews indicate that cleanliness was poor, with mentions of dirt, mold, and filthy carpets.
Service
7.25
Service was criticized due to inattentiveness from staff during check-in and lack of basic amenities.
Location
8.75
No specific complaints about the location, but pricing suggests it may not be a good value.
Room Quality
5.75
Overall quality of the rooms was poor, with issues like mildew, dirty carpets, and broken fixtures.
Amenities
8.25
Amenities not specifically mentioned, assigned the target rating.
Value for Money
6.25
Guests felt the price did not match the quality of the experience.
Food and Beverage
8.25
Not mentioned in reviews.
Overall Experience
7.25
General sentiment indicates a disappointing experience, with specific complaints about cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 22:16

Property Description

Outdoor Pool and Fitness Centre
The Courtyard hotel offers a refreshing outdoor pool and a well-equipped fitness centre for guests to unwind and stay active during their stay.

Comfortable Guest Rooms
Each guest bedroom is thoughtfully designed with amenities like cable TV, high-speed internet, and hot drink facilities, ensuring a comfortable and relaxing experience.

Convenient On-Site Dining and Parking
Guests can enjoy delicious meals at The Bistro for breakfast and dinner, or unwind at the Courtyard Lounge. With free on-site parking available, convenience is key at Courtyard Montgomery Hotel.

Book now to experience a perfect blend of comfort and convenience at Courtyard Montgomery Hotel, just minutes away from top universities and the airport.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MGM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7
Based on 282 reviews
Cleanliness: 4.25
Service: 7.25
Location: 8.75
Room Quality: 5.75
Amenities: 8.25
Value for Money: 6.25
Food and Beverage: 8.25
Overall Experience: 7.25
M
moorex57 • solo_traveller • us
10
Pros:

Everything

Cons:

The first room they gave me had a bad older in it but they made it better with the room they gave us very happy there

2026-06-23 • via Nuitee
A
Anthony • solo_traveller • us
5
Not totally satisfied, but it worked
Pros:

I loved the location of the hotel.

Cons:

I don't like that it is visibly unfinished and that some windows were broken in some rooms as I drove around the building. I did like that the wallpaper was peeling in the bathroom and that the chair in the room appeared stained. Also, the room did not have a full ironing board.

2026-06-22 • via Nuitee
F
Fatima • couple • us
10
Mrs.Karin was very nice,informative, and fast paced. My overall stay 9/10
Pros:

Staff is very helpful

Cons:

The no cash deposit

2026-06-13 • via Nuitee
M
Mariela • extended_group • us
9
We had a VERY good stay. We appreciated the kindness of Matt, in charge of breakfast.
Pros:

The value, the convenient location. We loved the confortable beds.

Cons:

Minibar in rooms highly suggested for future investments.

2026-06-11 • via Nuitee
F
Fatima • couple • us
10
Overall my stay was a 8/10 onky because of the fact issues listed above
Pros:

It was very clean and employees were very nice and helpful

Cons:

The pool was not ready and that was one of my main reasons for booking and also the no cash deposit because people should be able to pay cash so they can receive their funds at checkout people need there money

2026-06-05 • via Nuitee
L
Leonard • solo_traveller • us
1
Pros:

Nothing

Cons:

The furniture is horribly dirty.

2026-06-03 • via Nuitee
M
McGhee • couple • us
10
Pros:

Everything

Cons:

Nothing

2026-04-17 • via Nuitee
S
Sherby • couple • us
10
Highly recommend! You will not be disappointed. The price is just a BONUS! You can buy kindness 🙌
Pros:

The hospitality was nothing shy of AMAZING! As my Mom and myself were in town due to family being in the hospital. The staff was absolutely fantastic. When your going through trauma and have to be away from you, you just desire something like feels like “home” in a sense. Our stay has been everything but home. Dan (owner), Devin (front desk/ hospitality) Mrs. Karen (front desk, hospitality evening) CJ (chef), And Will (server) were so very kind and generous. A little kindness goes a very long way during hard times in life. The facility is nice and everything you need. They have a courtyard in the middle and the little patio areas are everything. Especially for a fresh breeze after a long day at the hospital. I, 1000/10 recommend this property for business or leisure.

Cons:

There wasn’t anything I didn’t like.

2026-03-28 • via Nuitee
H
Herman • couple • us
8
Overall it was wonderful!
Pros:

Didn’t eat any breakfast.

Cons:

Key locking

2026-03-22 • via Nuitee
S
Shonyetta • couple • us
10
Other than that it was great
Pros:

The lady at the front desk was so sweet and she was kind.

Cons:

It was a CockRoach on the floor by the bed

2026-03-21 • via Nuitee
W
Willie • couple • us
1
2026-03-15 • via Nuitee
W
Willie • couple • us
1
Could have been better
Cons:

Short staff and yet have i received my $50 deposit and it’s been a whole week

2026-03-12 • via Nuitee
N
Nicole • couple • us
1
Terrible
Pros:

Nothing

Cons:

I called the hotel to let them know I would be late because of a flight delay and was told it would be fine. When I got there at 3am no one was at the desk. The front doors were open, the office was open, the kitchen was open. The kiosk didn’t work. The phone rang and no one answered. I tried for an hour before leaving. I called IHG and they couldn’t get in touch with the hotel or the sister hotel across the street.

2026-03-09 • via Nuitee
R
Rawuinson Rafael • couple • us
10
Pros:

Todo

Cons:

Me gustó todo

2026-03-04 • via Nuitee
J
Janet Crum • couple • us
8
Pros:

Good location and clean rooms and friendly staff.

Cons:

Outside security did not work properly and staff had to let us in. The furniture was a little worn but beds were clean and comfortable

2026-02-09 • via Nuitee
M
Michelle • extended_group • us
8
2026-02-09 • via Nuitee
R
Ronald • couple • us
1
Horrible I will never stay again
Pros:

Nothing it was dirty and nasty didn’t complete my stay

Cons:

It was dirty and moldy the carpets look they have never been clean there was broken tiles in bathroom broken fire alarms it was terrible

2026-01-19 • via Nuitee
P
Patrick • solo_traveller • us
1
Pros:

I didn’t get a chance to see nothing because they doesn’t let locals stay at their hotels

2026-01-19 • via Nuitee
N
Natasha • family_with_children • us
7
Pros:

Tv service was excellent lining was very clean

Cons:

I the carpet smell give me nasty vibes then someone left a towel over the shower curtain mold on the soap holder in the shower

2025-10-29 • via Nuitee
K
Kristin • family_with_children • us
10
Pros:

Very nicely decorated, was clean, bed was comfortable, staff was nice and helpful

2025-10-27 • via Nuitee