Hotel Preston by IHG

Hotels
5.6 (183 reviews)
5555 Carmichael Road, Suite A , Montgomery , US
+1 334-272-5533

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly and helpful staff (multiple mentions)
Comfortable beds
Convenient location
Good value noted by some guests
Enjoyable pool experience (for some guests)
Kindness of breakfast staff
Cons:
Widespread cleanliness problems (mold, foul smells, dirty furniture)
Room defects: peeling wallpaper, stained chairs, broken windows, non-working TV
Missing or empty amenities (toiletries, refrigerator/minibar)
Pool not ready for some guests
No-cash deposit policy flagged as an issue by multiple guests

Categories

Cleanliness
1
Multiple reviews describe mold, strong foul smells, dirty furniture, stained items and filthy hallways — severe cleanliness failures.
Service
8.5
Numerous mentions of friendly, helpful staff (Mrs. Karin, Matt, others) and quick/front-desk responsiveness; service is a strong positive across reviews.
Location
7.5
Several guests explicitly praise the convenient location and proximity; one note about unfinished exterior/windows but overall location is a positive.
Room Quality
2
Rooms reported with mold, broken/peeling wallpaper, stained furniture, non-working TV, missing refrigerator and empty toiletries — poor room condition.
Amenities
5
Mixed mentions: pool enjoyed by some but also not ready for others; missing minibar/refrigerator and towel shortages noted — amenities are inconsistent.
Value for Money
6.5
Some guests call out good value and comfortable beds, but cleanliness and amenity issues reduce perceived value for others.
Food and Beverage
6.5
Limited mentions: positive note about breakfast service and a friendly breakfast attendant; no strong complaints about food quality but minibar suggested.
Overall Experience
7.8
Experiences vary widely: several very positive stays praising staff and comfort, while multiple guests reported extremely poor cleanliness — mixed overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:07

Property Description

Outdoor Pool and Fitness Centre
The Courtyard hotel offers a refreshing outdoor pool and a well-equipped fitness centre for guests to unwind and stay active during their stay.

Comfortable Guest Rooms
Each guest bedroom is thoughtfully designed with amenities like cable TV, high-speed internet, and hot drink facilities, ensuring a comfortable and relaxing experience.

Convenient On-Site Dining and Parking
Guests can enjoy delicious meals at The Bistro for breakfast and dinner, or unwind at the Courtyard Lounge. With free on-site parking available, convenience is key at Courtyard Montgomery Hotel.

Book now to experience a perfect blend of comfort and convenience at Courtyard Montgomery Hotel, just minutes away from top universities and the airport.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MGM

Location

Guest Reviews

5.6
Based on 183 reviews
Cleanliness: 1
Service: 8.5
Location: 7.5
Room Quality: 2
Amenities: 5
Value for Money: 6.5
Food and Beverage: 6.5
Overall Experience: 7.8
S
Sarah • family_with_children • us
3
Pros:

The room smelled like mold and I sneezed the whole time. There’s clearly a mold issue in the room I was in.

Cons:

There was mold somewhere in the room and the property cleanliness was sub par. Would never recommend and will not stay again

2026-10-11 • via Nuitee
L
Lisa • solo_traveller • us
8
2026-09-14 • via Nuitee
J
Jacob • family_with_children • us
6
Pros:

Great people and comfortable beds

Cons:

Pull out couch was dirty and bathroom could be cleaner

2026-07-24 • via Nuitee
C
Christian • family_with_children • us
1
I woke up at 3 AM. Excited to leave the hotel because it was the nastiest place I’ve ever been.
Pros:

There was literal mold all over the apartment.
Toiletries were empty. No refrigerator. The smell was horrid. It smelled like my grandmother died.

Cons:

Read above. It was the grossest hotel I have ever stayed in. My eyes became so puffy because my allergy to the mold that was in the hotel room. Could barely open my eyes. Soooooo disgusting. The hallways look like somebody has died on the floor. There was either puke or blood on the floor.

2026-07-24 • via Nuitee
T
Thomasina • couple • us
10
Pros:

It was really nice

Cons:

The tv in the room didn’t work

2026-07-24 • via Nuitee
R
robert • solo_traveller • us
10
2026-07-20 • via Nuitee
D
Davis • solo_traveller • us
8
Pros:

Enjoyed the pool, staff was extremely friendly

Cons:

Bathroom was dirty, not enough towels

2026-07-18 • via Nuitee
M
moorex57 • solo_traveller • us
10
Pros:

Everything

Cons:

The first room they gave me had a bad older in it but they made it better with the room they gave us very happy there

2026-06-23 • via Nuitee
A
Anthony • solo_traveller • us
5
Not totally satisfied, but it worked
Pros:

I loved the location of the hotel.

Cons:

I don't like that it is visibly unfinished and that some windows were broken in some rooms as I drove around the building. I did like that the wallpaper was peeling in the bathroom and that the chair in the room appeared stained. Also, the room did not have a full ironing board.

2026-06-22 • via Nuitee
F
Fatima • couple • us
10
Mrs.Karin was very nice,informative, and fast paced. My overall stay 9/10
Pros:

Staff is very helpful

Cons:

The no cash deposit

2026-06-13 • via Nuitee
M
Mariela • extended_group • us
9
We had a VERY good stay. We appreciated the kindness of Matt, in charge of breakfast.
Pros:

The value, the convenient location. We loved the confortable beds.

Cons:

Minibar in rooms highly suggested for future investments.

2026-06-11 • via Nuitee
F
Fatima • couple • us
10
Overall my stay was a 8/10 onky because of the fact issues listed above
Pros:

It was very clean and employees were very nice and helpful

Cons:

The pool was not ready and that was one of my main reasons for booking and also the no cash deposit because people should be able to pay cash so they can receive their funds at checkout people need there money

2026-06-05 • via Nuitee
L
Leonard • solo_traveller • us
1
Pros:

Nothing

Cons:

The furniture is horribly dirty.

2026-06-03 • via Nuitee
M
McGhee • couple • us
10
Pros:

Everything

Cons:

Nothing

2026-04-17 • via Nuitee
S
Sherby • couple • us
10
Highly recommend! You will not be disappointed. The price is just a BONUS! You can buy kindness 🙌
Pros:

The hospitality was nothing shy of AMAZING! As my Mom and myself were in town due to family being in the hospital. The staff was absolutely fantastic. When your going through trauma and have to be away from you, you just desire something like feels like “home” in a sense. Our stay has been everything but home. Dan (owner), Devin (front desk/ hospitality) Mrs. Karen (front desk, hospitality evening) CJ (chef), And Will (server) were so very kind and generous. A little kindness goes a very long way during hard times in life. The facility is nice and everything you need. They have a courtyard in the middle and the little patio areas are everything. Especially for a fresh breeze after a long day at the hospital. I, 1000/10 recommend this property for business or leisure.

Cons:

There wasn’t anything I didn’t like.

2026-03-28 • via Nuitee
H
Herman • couple • us
8
Overall it was wonderful!
Pros:

Didn’t eat any breakfast.

Cons:

Key locking

2026-03-22 • via Nuitee
S
Shonyetta • couple • us
10
Other than that it was great
Pros:

The lady at the front desk was so sweet and she was kind.

Cons:

It was a CockRoach on the floor by the bed

2026-03-21 • via Nuitee
W
Willie • couple • us
1
2026-03-15 • via Nuitee
W
Willie • couple • us
1
Could have been better
Cons:

Short staff and yet have i received my $50 deposit and it’s been a whole week

2026-03-12 • via Nuitee
N
Nicole • couple • us
1
Terrible
Pros:

Nothing

Cons:

I called the hotel to let them know I would be late because of a flight delay and was told it would be fine. When I got there at 3am no one was at the desk. The front doors were open, the office was open, the kitchen was open. The kiosk didn’t work. The phone rang and no one answered. I tried for an hour before leaving. I called IHG and they couldn’t get in touch with the hotel or the sister hotel across the street.

2026-03-09 • via Nuitee